Mar 18, 2025
Aquent Talent
The Consumer Experience (CX) Researcher will focus on identifying opportunities to improve the customer's experience. The CX Researcher will conduct research, present findings, and make recommendations to ensure that product decisions and priorities are aligned with customer needs and wants.
This role is part of a new Consumer Experience team that was established to promote human-centered design and execute digital-focused projects internally for customers (HCPs, patients) and employees. Projects will involve a mix of deep customer understanding research to inform the product/solution strategy and usability testing research to inform design development and execution.
The CX Researcher will have a solid understanding of the human-centered design process and experience in scoping research projects, selecting appropriate methodologies, managing research vendors, building insight frameworks, and presenting insights to stakeholders. The CX Researcher will also be...
Professional Diversity Network
Boston, MA, USA
Full-Time