Dec 03, 2019
Grow as We Grow and Take Your Career to New Heights! Job Summary As an Operations Manager, you will play a critical role in managing total services of the commercial and corporate services and provide direction and oversight to concierges within the assigned region. In this position you will be responsible for directly leading the company's heralded restaurant, partner and ticket programs for the corporate and residential staff, and building and maintaining client relationships with property management and all partners. Responsibilities/Duties Responsible for managing the day-to-day operations of corporate accounts including the total service delivery to include providing direction and oversight to Corporate Concierges Build and maintain strong relationships with clients through routine visits and attending client special events Maintain existing partnerships with local restaurant groups and update teams on current partner lists, specials offered to tenants and residents in the company newsletters dispersed to concierges Oversee robust ticket program that includes selling tickets to local attractions, theatres and events at each location, reconciling the billing and working with the partner to obtain quarterly commissions Hire, train, interview, and lead the Corporate Concierge team to include ensuring that all concierge locations are appropriately staffed during standard business hours Ensure the corporate concierge team is providing excellent client support to ensure a best in class experience Effectively vet new partners, collaborate with internal team to obtain proper certificate of insurance for future events and partnerships Compile and maintain lists of all approved partnerships Collaborate with department leaders at Valet Living to streamline existing processes for continued growth Work with existing clients and the contracts team to obtain addendum for additional hours and revenue Plan and coordinate monthly meetings for associates Coordinate all holiday initiatives to include holiday functions and events as well as gifts Ensure that monthly building reports and being completed and dispersed to clients Partner with Accounts Receivable on extra billable hours Collaborate with Marketing team on weekly publications and monthly blog Source through Valet Living candidates for fill ins for the staff when out, interview and train and help with placement if needed Work with staff on keeping constant contact lists at each location updated and send to marketing Perform other duties as assigned Education and Experience Requirements Minimum AA degree, preferred Bachelor's degree or combination of 5-7 years of management and client relations experience, knowledge of commercial real estate marketin Atlanta a plus Knowledge of basic personnel policies and procedures Financial acumen with experience budget management Experience in building effective teams Knowledge, Skills and Abilities Exceptional verbal and written communications skills and the ability to interact with a variety of audiences Demonstrated ability to motivate and influence both internally and externally Ability to meet deadlines and prioritize multiple projects with a high level of effectiveness Strong organizational skills and problem-solving ability Ability to be proactive, self-motivated, self-directed, flexible, adaptable and work in a fast-paced environment Must have strong client service skills. Ability to juggle multiple tasks at a time and provide timely follow up. Ability to prioritize and execute tasks in time-sensitive situations with an attention to detail. Proficiency in Microsoft Office Suite products (Outlook, Word, Excel and PowerPoint) Physical ability to lift 25 pounds Valet Living, LLC is an industry leader - ahead of the national trend and the founder of five nights a week doorstep trash and recycling collection. Valet Living is a drug-free employer. All offers of employment will be contingent on successful background Check. Valet Living is an Equal Opportunity Employer.
Valet Living Atlanta, GA, USA Full-Time