Mar 21, 2019
Manager, Operations
Featured
Position Overview
The Manager is responsible for guiding and developing teams by motivating, mentoring, and coaching. They are responsible for engaging their team during a shift to maintain the highest levels of safety, production, cost and quality while maintaining a positive employee experience. Managers are servant leaders; dive in, roll up your sleeves to help in any situation, make tools available, remove obstacles for associates to excel in their roles, have empathy and compassion for associates, and the passion and leadership to stand up for them when the time arises.
Responsibilities
Maintain strong working knowledge of all processes and policies
Actively lead with safety, production, cost and quality at the forefront of all decision making
Establish and meet KPIs
Be patient, have strong communication skills and the capability of giving and receiving effective feedback including disciplinary action conversations
Recruit, screen and select talent at Associate and Team Lead levels
Implement weekly schedule and manage labor budget
Ownership and accountability for Team Leads and their execution
Communicate cross departmentally
Focus on team and department growth and development
Design, implement and monitor continuous improvement processes for the team
Oversee overall productivity of department and workflow
Be the primary point of contact for team of Associates and Team Leads
Be comfortable speaking in front of groups of all sizes
Lead teams through change and embrace continuous improvement
Partner with Trainers and Team Leads to develop, maintain and apply learning tools
Communicate feedback to better the operation and the employee experience
Enforce safety guidelines, cleanliness and security standards
Qualifications
3 to 12 years experience leading people and teams
Capable of making decisions independently
Have a positive, “can-do” attitude and excellent interpersonal skills
Ability to work flex shifts, hours, nights and weekends as business dictates
Strong written and verbal communication; bilingual in Spanish is a plus
Intermediate to advanced computer skills (eg. spreadsheet software, powerpoint/slides) as well as the ability to operate warehouse tools (eg. scanner, ladder, warehouse software)
Forward-thinkers with the ability to articulate point of view and improve processes
Ability to quickly recognize, diagnose and solve for challenges and workflow for associates
Must operate with a sense of urgency and have attention to detail
Align with the company's Core Values to ensure a world class customer experience
Ability to lift up to a maximum of 50 lbs based on needs of the role
Rent The Runway
Secaucus, NJ, USA
Full-Time