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The Customer Experience Coordinator provides courteous, friendly, and professional customer assistance to Valley Metro Rail customers on station platforms. Customer Experience Coordinators serve as the "eyes and ears" on the system, interacting with customers and the public also while working with operations and security personnel to monitor, report and make decisions on service, security and maintenance activities to support a positive customer experience along the light rail line.   Position reports to: Operations & Maintenance Division with an indirect, yet supportive relationship with the Safety, Security & Quality Assurance and Communications & Strategic Initiative Divisions. As a member of the Valley Metro’s Operations team, demonstrates the Agency’s Core Values of Whatever It Takes, Team Player and Positive Customer Care/Service in performance of daily duties.  EXAMPLES OF DUTIES / KNOWLEDGE & SKILLS The statements listed below describe the...