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Sales Restaurant - Food Service Customer Service Texas

424 jobs found

Commsult Inc.
Dec 02, 2019
Bearcom Sales Rep. Houston & San Antonio, TX Featured
Could you see yourself in a career where you spend your day providing mission-critical/operation-critical solutions to organizations?  Would you like a sales career in the advanced technology space, helping enterprises improve safety, efficiency and control within their operations?   BearCom designs and delivers high-performance wireless voice and data communication solutions that boost operating efficiency and increase safety for our customers. Learn more about who we are at https://bearcom.com/about-bearcom/culture/ We are looking for individuals who are Creative, Persuasive, Competitive, Assertive and Self-Directed to join our Houston and San Antonio sales teams in the capacity of Account Executive.   You will need to be highly energetic, have excellent networking skills and bring a consultative sales approach to help generate new relationships with businesses who are looking to solve wireless technology problems. Our portfolio includes solutions including digital voice communications, BDA/DAS systems, video/CCTV systems as well as numerous wireless data solutions.  You would need to possess a keen interest in technology along with a strong desire to solve problems for customers.  3-5 years of solid success in business to business technology sales would make you a potential candidate for this role. Our commitment to your success is enhanced by our competitive compensation plan, commensurate with experience, in addition to an extensive and lucrative benefits package including: · Paid time off · Medical benefits and 401K · Opportunity for growth and career development · Seasoned management team · Cutting-edge company with a team-oriented culture If you think this opportunity sounds like a good fit for your experience and career desire, please submit your resume with your response  Please submit resumes to:  mike@commsult.net .
Commsult Inc. Houston & San Antonio, TX Full-Time
Valet Living
Dec 05, 2019
District Manager
Grow as We Grow and Take Your Career to New Heights! Job Summary As a District Manager, you will be responsible for managing the total service delivery for up to 20 apartment communities and providing direction and oversight for 15-25 Service Valets within an assigned district. You'll work in collaboration with our sales team and ensure client satisfaction through ongoing client engagement and oversight of a part-time workforce responsible for service delivery on assigned properties. We offer a competitive starting base pay, quarterly bonus and company provided truck. This position requires willingness to work a split shift schedule which includes approximate hours in the morning from 8:30am-12:30pm and evening from 7:00pm-11:00pm, depending on needs. Essential duties include: Daily Operations Provide on-call support to Service Valets and communities within split shift schedule Responsible for recruiting, hiring and onboarding Service Valets Responsible for ensuring daily/nightly completion of resident door step trash/recycle pick-up for assigned properties Effectively plan, organize and manage time Inspect properties regularly for resident and Service Valet compliance Responsible for creating and managing schedule for part-time workforce Manage a labor budget of up to $150k depending on number of assigned properties Customer Retention Makes informed decisions with consideration of customer/associate impact. Takes initiative and applies critical thinking skills to forecast/solve problems and drive results. Ensures maximum quality of service Create and maintain cooperative working relationships and frequent communication with property staff through daily site visits and immediate response to questions and concerns Promote and educate property staff on any/all new service offerings from Valet Living Organizational Activities Comply with, promote and train on all safety policies and procedures. Report all safety incidents in a thorough and timely manner Ensure daily delivery of iValet reports to designated property staff members Collaborate with internal business partners; finance, human resources, marketing, operations, and IT Keep timely/accurate customer, associate and operational records Acts in accordance with organizational and quality standards Discusses associate's development needs and subsequently facilitates appropriate support, coaching and/or training opportunities Service/Support New community launches, including container distributions Driving to inventory warehouse when needed for supplies (Personal Protective Equipment, Containers/Weigh Stations, Brochures, etc.) Drive to properties within assigned district/region up to 50% of the work day You are a good fit if you have the following experience, education, and skills: High school diploma or GED equivalent Multi-location management experience of dispersed workforce Customer service, and prior people management experience (preferred in a part-time workforce) Proficiency in MS Word, Outlook, Excel & Power Point Knowledge of basic employment law, customer service fundamentals, and leadership/management principles Unwavering work ethic, integrity and sense of accountability Ability to manage stress and adapt to changing environment; comfortable with complexity Ability to perform effectively in environments with frequent workload changes and competing demands Effectively communicate with others both verbally and written Build effective teams, hold self/others accountable Special Conditions of Employment Valid driver license and good driving record Ability to pass a background check and drug screen Ability to operate a motor vehicle and drive for periods of time Ability to work outdoors, and drive in changing weather conditions Flexibility to work split schedule and/or be on call during irregular hours depending on business needs Physical Requirements Ability to lift up to 50 lbs. Carry filled tote on shoulder(s) up to 50 lbs. up/down stairs Bend at waist and lift over shoulder Bend at knees and lift over shoulder Lift arms shoulder height Ability to walk distance of property, and be exposed to disagreeable odors We provide the following comprehensive, flexible benefits to our full-time associates and eligible family members. Health coverage for you and your family through medical, dental, vision plans, and Pet insurance plan options Tax advantages through healthcare savings and flexible spending accounts Financial protection through disability, life, accidental death & dismemberment, and business travel insurance 401k plan with a generous company matching contribution Generous paid time off program in which benefits increase along with your tenure with the company Support of continued education through tuition reimbursement Associate and family assistance program Associate discount programs Referral bonus program Rewards and recognition program #GD19 Valet Living, LLC is an industry leader - ahead of the national trend and the founder of five nights a week doorstep trash and recycling collection. Valet Living is a drug-free employer. All offers of employment will be contingent on successful background Check. Valet Living is an Equal Opportunity Employer.
Valet Living Austin, TX, USA Full-Time
Professional Diversity Network
Dec 05, 2019
Inside Sales Representative
Amplity Health Position Summary: Inside Sales Representative (ISR) is responsible for engaging Health Care Professionals in telephone conversations to promote assigned client product, maximize the product's selling potential and meet program and Client objectives. The ISR achieves this by developing and maintaining relationships with HCPs and by educating them about product features, benefits, safety profile and approved indications to ensure appropriate patient use. The ISR utilizes approved tools for product promotion and maintains a competent level of product, program and customer activity knowledge. Essential Duties/Responsibilities : Manage daily sales call activity according to defined expectations, with the purpose of influencing customers and increasing product sales. On behalf of Client, promote Client's product(s) via the telephone (outbound and/or inbound calls) by engaging assigned HCP targets in in-depth product discussions to attain individual, territory and company goals for sales, market share, etc. o Profile and manage targeted list of HCPs and provide value-added benefits to grow product volume. o Create and implement business plans to achieve territory and business sales goals. o Maintain call productivity and metrics that are required by program. Effectively and persuasively communicate with customers using effective selling, listening and negotiation skills, proper terminology and approved messaging, and effectively use approved promotional aids. Maintain thorough knowledge of Client product(s) and program. Verify and complete required data entry in Publicis Health/Client CRM systems, such as details of the target's responses, product orders, and any follow-through actions. Listen and respond appropriately to customer needs and questions. Partner with client field sales account managers to plan territory coverage when required. Create and maintain a positive impression with client and client's customers. Prepare reports for management as needed. Fully comply with all laws, regulations and AmplityHealth Policies, Code of Conduct, all privacy and data guidelines and relevant state and federal laws and regulation ns. Participate in teleconference and live (when required) National, regional and district meetings and training sessions and represent client at National and/or local conventions when applicable. Other projects as assigned Key Working relationships : Report to Amplity Health Program Director. Work closely with other team members assigned to the program and members of Amplity Health home office support. Maintain a positive working relationship with customers and client contacts. Education and Experience: Required: Bachelor's degree 2+ years of previous business to business or pharmaceutical sales experience with proven record of success Flexibility to cover multiple shifts as needed Preferred: Account and territory management experience Inside Sales or Contact Center experience Aesthetics experience Knowledge, Skills and Abilities: Excellent verbal, written and interpersonal communication skills. Clear, articulate and grammatically sound speech, professional demeanor and excellent phone manner and communication skills. Strong focus on providing customers with superior support and service. Ability to learn, understand and communicate complex information over the telephone. Strong rapport building skills and active listening skills. Excellent selling, closing, persuasion and presentation skills. Ability to display high-levels of initiative, effort and commitment successfully complete projects and assignments. Ability to comprehend and communicate complex technical/medical terminology and to maintain the required technical expertise including competitive product knowledge. Must be self-motivated and disciplined. Good organizational and planning skills, strong attention to detail and accuracy. Ability to work independently and as a team member. Flexibility and ability to handle multiple tasks simultaneously. Must be able to deal with people at all levels inside and outside of the company. Demonstrated technical aptitude and working proficiency in Microsoft Word, Excel, and Outlook. Must be able to successfully complete client trainings in their entirety (home study and live training) and meet all training expectations in order to proceed to servicing client's customers within the parameters of the program. Must be able to participate in teleconference and live National, regional and district meetings and training sessions and represent client at National and/or local conventions when requested. Must be able to drive to and around customer offices within the assigned region, during field sales activities, and hold a valid driver's license. Key Performance Competencies: Interpersonal Savvy Customer Focus Business Acumen Driving for Results Decision Quality Dealing with Ambiguity Planning Motivating others
Professional Diversity Network Dallas, TX, USA Full-Time
Professional Diversity Network
Dec 05, 2019
Retail Assistant Store Manager - League City, TX
Comcast Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 40 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Military Experience Welcomed! Benefits for new hires start on Day 1. Military Experience Welcomed! Benefits for new hires start on Day 1. Job Summary: Responsible for the daily operations of a location and delivering a best in class experience for the store team and for customers. Provide leadership, guidance, coaching and motivation to the retail sales team in order to deliver a superior customer experience and achieve desired sales results. Promote and maintain a performance-based culture, where employees are inspired to do their best, and act as a mentor to foster employee professional development. Collaborate with other store leaders and staff within and outside the functional team to create synergies and to ensure processes are efficient and operational goals are met. Maintain a store environment that aligns with established planograms, and ensure that current branding collateral is visible and functional. Ensure that all inventory requirements are carried out effectively, including stocking, returning, and organizing and securing. Demonstrate advanced knowledge of company products and services, as well as best practices as they relate to sales processes, store schedules and customer engagement. Employees at all levels are expected to: - Understand our Operating Principles; make them the guidelines for how you do your job - Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services - Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences - Win as a team-make big things happen by working together and being open to new ideas - Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers - Drive results and growth - Respect and promote inclusion and diversity - Do what's right for each other, our customers, investors and our communities Core Responsibilities: - Proactively coaches and develops store team to perform their responsibilities at a high level. - Achieves all sales and service metrics through daily supervision, coaching and consistent performance-management (e.g., discipline) of retail sales team. - Provides on-boarding support, observes, and provides feedback to new hires to ensure they are on-track with their training curriculum and able to provide an exceptional customer experience. - Ensures store environment consistently follows published planograms and branding standards, and that all customer demos are fully functional at all times. - In cooperation with store manager, oversees all daily sales floor responsibilities, including proper and efficient staffing and scheduling, dress code compliance, sales huddles, and resolution of customer escalations. - Passionately drives store operations consistency with detailed orientation to back of house standards and showroom floor processes and procedures. Evaluates current processes, procedures, and overall efforts for improvement and innovation. - Drives operational excellence with particular focus on inventory management. Leads store inventory cycle counts ensuring the timeliness and compliance with store, channel, and company requirements. - Reviews store reports looking for improvement opportunities in the areas of sales, inventory, cash handling, productivity, and net promoter system (NPS). - Coaches team members on how to position all products with customers. - Ensures that customers and prospective customers are treated with the highest levels of courtesy and professionalism. - Remains current on new and current products and services, industry and competitive trends, and reinforces findings with the team. - Administers cash handling policies and procedures. - Leverages available tools to monitor customer feedback, coach, and take action to improve the store experience. - Is well-versed in sales compensation plans and addresses team member questions. - Builds collaborative relationships with market and region stakeholders including the operations manager. - Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly. - Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. - Other duties and responsibilities as assigned Job Specification: - Generally requires 4+ years related experience. - Bachelor’s Degree or Equivalent Comcast is an EOE/Veterans/Disabled/LGBT employer
Professional Diversity Network League City, TX, USA Full-Time
Professional Diversity Network
Dec 05, 2019
MGR BRANCH SALES
ServiceMaster Position Overview Assists Branch Manager in attaining all sales goals and branch revenue objectives; monitors daily sales performances and makes necessary adjustments to achieve sales budgets; monitors and ensures compliance with all company sales policies in the assigned branch. Job Responsibilities Increases unit sales and dollars by implementing, teaching and enforcing company sales practices. Conducts twice weekly evening call sessions, daily sales posting, and weekly training meetings. Works in the field with sales associates daily and maintains minimum sales activity requirements. Ensures all sales training requirements are achieved. Improves sales professionals' productivity and sales skills. Evaluates sales professionals' use of sales aids and sales formula. Monitors and ensures creative and methodically sound sales programs, proper use of sales materials and inventory of sales materials. Sets an excellent management example and quality image. Job Requirements High school diploma or general education (GED) required 2 or 4 year degree strongly preferred 1-2 years sales management experience required 3-5 years outside sales experience required Skill with Microsoft Office applications (Word, Excel, Outlook, PowerPoint) Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations Ability to write reports, business correspondence, and procedure manuals Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public Ability to perform basic business mathematics and analyze sales data Ability to acquire licenses/certificates as required by federal, state or local agencies Ability to acquire valid driver's license Physical Demands and Working Conditions The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbent must be prepared to: Move up to 10 pounds regularly, and 11-20 lbs frequently, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Exerting up to 50 lbs of force to move objects is required occasionally. Use legs and/or hands and arms to ascend or descend ladders, stairs, scaffolding, ramps, poles, etc., in a manner that exceeds what is required for ordinary locomotion. Maintain his/her balance when walking, standing, or crouching on narrow, slippery, or erratically moving surfaces; balance exceeds that needed for ordinary locomotion. Bend legs and spine downward and forward to crouch or squat, and bend legs at the knee to come to rest on a surface with one or both knees, including crawling on hands and knees or hands and feet. Push objects forward, downward, or outward with sustained force using the upper extremities to press with steady force, and drag, draw, haul, or tug objects with sustained motion using the upper extremities to exert force. Extend his/her hands and arms in any direction to reach objects, and move objects from a lower to a higher position, or move objects horizontally from one position to another, by lifting or carrying objects either in his/her hands or arms or by strapping equipment to the body; requires substantial use of upper extremities and back muscles. Use touch of skin to perceive attributes of objects, such as size, shape, temperature, or texture; particularly fingertips. Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment. Operate a motor vehicle and use electrically and manually powered hand tools for securing objects to surfaces. Incumbent is required to have: Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm's reach with skill, control, and accuracy, and to determine the accuracy, neatness, and/or thoroughness of work assigned , or make general observations of facilities or structures (i.e., inspection). Visual acuity to operate motor vehicles or equipment. Incumbent will be subject to: Both inside (not necessarily temperature controlled) and outside (without protection from weather; extreme heat-above 100 and/or cold-below 32 for more than one hour) environmental conditions. Hazardous physical conditions, such as mechanical parts, vehicles, electrical current, heights and scaffolding, chemical exposure, and/or high heat. Atmospheric conditions affecting the respiratory system of the skin, such as fumes, odors, dust, mold, mist, gas, poor ventilation. Exposure to animals and insects. Meet physical requirements and/or pass medical certification in compliance with state and/or federal regulatory requirements and company safety policies relating to carrying and wearing personal protective equipment (PPE), including, but not limited to an OSHA compliant respirator. Working in confined spaces, narrow aisles, or passageways which could cause reactions in those with claustrophobic tendencies. ServiceMaster companies are proud to be EOE.
Professional Diversity Network Plano, TX, USA Full-Time
Professional Diversity Network
Dec 05, 2019
Retail Sales Professional - Pearland, TX
Comcast Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 40 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Military Experience Welcomed! Benefits for new hires start on Day 1. Military Experience Welcomed! Benefits for new hires start on Day 1. Job Summary: Responsible for assisting and consulting with customers on our products and services by utilizing knowledge, skills, and technology to achieve a world class sales and service experience Works with moderate supervision/guidance. Is accountable for individual results and impact on team. Employees at all levels are expected to: - Understand our Operating Principles; make them the guidelines for how you do your job - Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services - Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences - Win as a team-make big things happen by working together and being open to new ideas - Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers - Drive results and growth - Respect and promote inclusion and diversity - Do what's right for each other, our customers, investors and our communities Core Responsibilities: - Passionately represents products and services by sharing and demonstrating product and sales know-how with customers. Provides product demonstrations to educate customers on full product capabilities to maximize their experience. - Takes a customer-first approach with all customer interactions. Listens and evaluates customer needs and provides appropriate solutions. - Achieves sales and customer experience goals and objectives. - Provides comprehensive customer onboarding activities and ensures customers fully understand how to use and manage all company products/services, and gains their consent. - Performs operational and administrative tasks. - Partners with customer care to resolve customer issues, as appropriate. - Consistently demonstrates sales excellence and professionalism with integrity, and a warm and friendly demeanor to customers and teammates. - Complies with all company and retail operational policies and procedures. - Completes training requirements and actively engage in team huddles and learning. - Knows and understands sales compensation plan and its key elements. - Must be able to work a flexible schedule that includes evenings, weekends, holidays, variable schedule(s), and overtime as needed. May be asked to work in alternate stores outside of home base store. Regular, consistent and punctual attendance. - Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly. - Other duties and responsibilities as assigned. Job Specification: - High School Degree or Equivalent - Generally requires 1-3 years related experience Comcast is an EOE/Veterans/Disabled/LGBT employer
Professional Diversity Network Pearland, TX, USA Full-Time
Professional Diversity Network
Dec 05, 2019
Xfinity Sales Associate
Comcast COME FACE-TO-FACE WITH THE FUTURE OF AWESOME Give your sales career The power of XFINITY XFINITY's suite of products and services offer customers just about everything they need to manage their entertainment, information and even home automation and home security needs. And if you have the special qualities we're seeking tenacity, good listening skills, a tech mindset and the ability to structure and close a sale we could do great things together! We're looking for motivated, determined and highly personable individuals to be the face of XFINITY. You'll sell and promote the full range of products with focus on video, high-speed Internet and phone services. Working a flexible assigned schedule, you'll use your exceptional interpersonal and consulting skills to listen closely to each customer's needs, explain our products and services in-depth; and recommend the right solutions. This could involve calling on potential new customers, upgrading an existing customer's services, and even winning back former customers you've got to be flexible and ready for anything! Comprehensive, ongoing training in all of our products and services will keep you up to speed and ready to sell anything. And your managers and sales support the team will have your back --going on ride-alongs, attending weekly team huddles and giving you the tools you need to thrive. You'll even be given an iPad to let you demo our products in real time with your customers! A high school diploma or the equivalent is required; related experience is strongly preferred. In return, we provide an exceptionally supportive team environment, a generous commission (no cap on earnings) and a strong benefits package. Your talent and tenacity will take care of the rest. If you're eager to see where the future of awesome can take you, we'd like to hear from you. Comcast is an EOE/Veterans/Disabled/LGBT employer
Professional Diversity Network Houston, TX, USA Full-Time
Professional Diversity Network
Dec 05, 2019
Xfinity Sales Associate
Comcast COME FACE-TO-FACE WITH THE FUTURE OF AWESOME Give your sales career The power of XFINITY XFINITY's suite of products and services offer customers just about everything they need to manage their entertainment, information and even home automation and home security needs. And if you have the special qualities we're seeking tenacity, good listening skills, a tech mindset and the ability to structure and close a sale we could do great things together! We're looking for motivated, determined and highly personable individuals to be the face of XFINITY. You'll sell and promote the full range of products with focus on video, high-speed Internet and phone services. Working a flexible assigned schedule, you'll use your exceptional interpersonal and consulting skills to listen closely to each customer's needs, explain our products and services in-depth; and recommend the right solutions. This could involve calling on potential new customers, upgrading an existing customer's services, and even winning back former customers you've got to be flexible and ready for anything! Comprehensive, ongoing training in all of our products and services will keep you up to speed and ready to sell anything. And your managers and sales support the team will have your back --going on ride-alongs, attending weekly team huddles and giving you the tools you need to thrive. You'll even be given an iPad to let you demo our products in real time with your customers! A high school diploma or the equivalent is required; related experience is strongly preferred. In return, we provide an exceptionally supportive team environment, a generous commission (no cap on earnings) and a strong benefits package. Your talent and tenacity will take care of the rest. If you're eager to see where the future of awesome can take you, we'd like to hear from you. Comcast is an EOE/Veterans/Disabled/LGBT employer
Professional Diversity Network Houston, TX, USA Full-Time
Professional Diversity Network
Dec 05, 2019
Xfinity Sales Associate
Comcast COME FACE-TO-FACE WITH THE FUTURE OF AWESOME Give your sales career The power of XFINITY XFINITY's suite of products and services offer customers just about everything they need to manage their entertainment, information and even home automation and home security needs. And if you have the special qualities we're seeking tenacity, good listening skills, a tech mindset and the ability to structure and close a sale we could do great things together! We're looking for motivated, determined and highly personable individuals to be the face of XFINITY. You'll sell and promote the full range of products with focus on video, high-speed Internet and phone services. Working a flexible assigned schedule, you'll use your exceptional interpersonal and consulting skills to listen closely to each customer's needs, explain our products and services in-depth; and recommend the right solutions. This could involve calling on potential new customers, upgrading an existing customer's services, and even winning back former customers you've got to be flexible and ready for anything! Comprehensive, ongoing training in all of our products and services will keep you up to speed and ready to sell anything. And your managers and sales support the team will have your back --going on ride-alongs, attending weekly team huddles and giving you the tools you need to thrive. You'll even be given an iPad to let you demo our products in real time with your customers! A high school diploma or the equivalent is required; related experience is strongly preferred. In return, we provide an exceptionally supportive team environment, a generous commission (no cap on earnings) and a strong benefits package. Your talent and tenacity will take care of the rest. If you're eager to see where the future of awesome can take you, we'd like to hear from you. Comcast is an EOE/Veterans/Disabled/LGBT employer
Professional Diversity Network Houston, TX, USA Full-Time
Professional Diversity Network
Dec 05, 2019
Inside Sales Rep
United Rentals United Rentals, the largest equipment rental company in the world, is offering an exciting opportunity for an Inside Sales Rep in the Pump division who is ready to grow their career with the leading company in the industry. To continue our tremendous success and unparalleled growth, we are searching for qualified and ambitious individuals to assist with increasing branch revenue and profitability, while providing superior customer service. Responsibilities will include a variety of branch operational functions such as customer relations, sales and rental of equipment, addressing service calls and dispatching. Additional Responsibilities will include: -Establishing new rental and sales accounts by providing exceptional customer service to call-in and walk-in customers -Processing rental quotations, reservations, contracts, purchase orders and invoices in compliance with company policies -Ensuring customer satisfaction with all inside and outside branch staff -Coordinate and dispatch daily equipment pick-ups, returns and parts Excellence in this challenging and rewarding position paves the way for advancement into our outside sales and other area roles. Requirements Superior customer service remains the backbone of United Rentals, therefore your willingness and ability to provide this to each customer makes you a top-notch candidate. To be qualified, the ideal candidate must have a strong ability to multitask in a fast-paced environment, excellent interpersonal communication skills, a keen attention to detail, and knowledge of Microsoft Office applications. Bachelor's degree preferred or equivalent experience. Valid driver's license with acceptable driving record is required. What's in it for you? Best in class benefits package which includes medical, dental & vision, 401(k) or RRSP, DPSP, paid time off, comprehensive training and development, and career growth opportunities. United Rentals, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.
Professional Diversity Network Deer Park, TX, USA Full-Time
Professional Diversity Network
Dec 05, 2019
Outside Sales Rep
United Rentals United Rentals, the largest equipment rental company in the world, is offering an exciting opportunity for a Sales Representative ready to grow their career with the leader in the industry. To continue our tremendous success and unparalleled growth, we are searching for qualified and ambitious individuals ready to increase revenue for the branch through exceptional customer service and sales initiative. This position is dedicated to underground trench safety equipment rental and supply needs; customers include contractor companies, non-building, industrial and commercial building contractors. The Sales Representative will report to the Branch Manager and will be instrumental in achieving the branch business plan through profitable revenue generation. * Increase sales and branch revenue * Establishing new rental and sales accounts through cold calling and personal visits to potential customer sites * Offering a full range of products and services to new and current customers, including other specialty product lines and the sale or rental of equipment * Coordinating with all branch departments to ensure customer satisfaction * Complete and maintain daily, weekly and monthly reports as assigned * Educating customers about equipment through demonstration. * Instruct "Competent Person Training" and "Confined Space Training" classes Sales Representatives receive a base salary, an initial fixed monthly payment during a 6 month training and onboarding period, Company vehicle, and subsequently a monthly commission incentive plan with no earning ceiling. During the training and onboarding period, sales representatives will orient to the Company's culture, acquire a complete understanding of Trench Safety products and applications, the trench safety total value proposition, and our Region and Company's sales process. We provide our sales representatives with the top sales technology tools, including saleforce.com and I-phone sales applications, giving them the resources to succeed. United Rentals invests in their employees through on-going training and development to enhance their skills and performance. Excellence in this challenging and rewarding position paves the way for advancement into the role of Operations Manager, Branch Manager, Sales Manager and other key account sales positions. Superior customer service remains the backbone of United Rentals, therefore your willingness and ability to provide this to each customer makes you a top-notch candidate. To be qualified, the ideal candidate will have 3 years sales experience, strong planning problem-solving and negotiation skills, excellent interpersonal communication skills, and proficient computer skills. Diligent attention to safety is required as is certification in "Competent Person Training" and "Confined Space Training." Knowledge of construction, trench safety or related equipment is preferred; however, candidates with comparable industry experience, a strong sales acumen and record of achievement will also be considered. We also look for candidates who are independent and possess strong teamwork and organizational skills. A bachelor's degree or equivalent combination of experience and education is preferred. A valid driver's license with acceptable driving record is required. United Rentals, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities. Requirements Superior customer service remains the backbone of United Rentals, therefore your willingness and ability to provide this to each customer makes you a top-notch candidate. To be qualified, the ideal candidate will have 3 years sales experience, strong planning problem-solving and negotiation skills, excellent interpersonal communication skills, and proficient computer skills. Diligent attention to safety is required as is certification in "Competent Person Training" and "Confined Space Training." Knowledge of construction, trench safety or related equipment is preferred; however, candidates with comparable industry experience, a strong sales acumen and record of achievement will also be considered. We also look for candidates who are independent and possess strong teamwork and organizational skills. A bachelor's degree or equivalent combination of experience and education is preferred. A valid driver's license with acceptable driving record is required. What's in it for you? Best in class benefits package which includes medical, dental & vision, 401(K), paid time off, comprehensive training and development, and career growth opportunities. United Rentals, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.
Professional Diversity Network Arlington, TX, USA Full-Time
Professional Diversity Network
Dec 05, 2019
Sales / Account Manager
Frasco Inc Frasco Investigative Services is seeking a seasoned Sales Person or experienced Investigative Professional ready to make a move into sales, who is interested in joining the team as an Investigative Consultant based in Dallas, TX. The ideal candidate would spearhead our efforts for new growth in Texas, reside in the Dallas area and be willing to travel to all major metropolitan areas in Texas. This is a high-growth opportunity for a hunter who has well-established, decision-maker relationships, and who has experience with the in-person B2B sales environment. This is a high profile position for someone who can hit the ground selling! The ideal candidate will have proven success within the insurance investigation field. At least five years experience with a proven track record is preferred. Responsibilities Develop and execute a territory action plan to achieve revenue quota Focus on achieving monthly, quarterly and annual sales and gross profit targets Initiate, develop and maintain relationships with key decision-makers within priority accounts Develop professional proposals that communicate a compelling solution Follow proposals through decision-making and purchasing process to closure Pipeline and forecast management Represent company at local, state, regional and national conferences and exhibits Undertake targeted marketing and networking activities to identify and reach out to prospective customers Collaborate to develop implementation plans for large accounts Minimum of a Bachelor Degree or equivalent experience 5+ years experience selling within the insurance investigation field helpful Proven track record of selling at the regional level Track record of goal attainment, proven and continued success in selling and closing customers including remotely and in-person by creating value and managing a pipeline Strong analytical, negotiation, writing, speaking and presentation skills Demonstrated ability to deliver product presentations and written proposals to both groups and individuals Demonstrated ability to uncover client needs and propose solutions to close new business Disciplined self-starter with an extreme work ethic, initiative, accountability and ambition Highly motivated and independent Ability to travel necessary Valid drivers license and vehicle 100/300 auto insurance with business use coverage Benefits Competitive base salary plus commission and bonus Phone allowance Car allowance 401K with company match Medical/Dental/Vision Paid time off Headquartered in Burbank, CA, Frasco Investigative Services has enjoyed immense success and a proud history of growth since 1964. We have had tremendous success in the West, Northeast and Midwest and are ready to expand our presence in Texas. If you are passionate about driving the business and working for a leader in the industry, we want to hear from you! All inquiries will remain confidential. Job Type: Full-Time Pm18
Professional Diversity Network Dallas, TX, USA Full-Time
Professional Diversity Network
Dec 05, 2019
Seasonal Event Ticketing & Sales
Working Solutions Seasonal Event Ticketing & Sales US-TX-Dallas Job ID: 2019-2543 Type: Contract # of Openings: 1 Category: Customer Service/Support Dallas, Texas Overview This is a seasonal, remote, independent contractor role. Contractors will take inbound customer service calls and will talk to buyers and sellers to answer questions to ensure that every customer interaction provides a great entertainment experience. Contractors will provide first call resolution or determine the appropriate triage route. Need to have some working knowledge and interest in sports, music or theatre. Must be fast thinkers with excellent communication skills who can clearly answer questions and anticipate future needs. Responsibilities Practicing excellent verbal and written communication skills. Providing top-notch customer service skills while guiding callers to the right solutions for their specific needs. Having a positive attitude; being flexible and adaptable to change. Researching, navigating and independently locating answers from webpages and resources in a variety of situations. Communicating effectively, based on a customer’s mindset. Exercising strong, multitasking skills while navigating through multiple websites and making themselves available for incoming calls. Demonstrating a sincere desire to assist customers and put their needs first. Qualifications Education and Experience: At least 1 to 2 years of experience in a high-volume, customer-service role (i.e. call center, retail or similar environment). Having achieved a satisfactory level of technical skill or knowledge. Familiarity with operating systems, including Windows OS versions and/or Mac OS versions. Ability to install and uninstall applications. Ability to download products and applications using various browsers. Competencies: Technical Skills: Proficient data-entry skills. Ability to achieve a "meets expectations" rating or higher on scorecard. Problem-solving/Analysis: Ability to solve problems through systematic analysis of processes with sound judgment. Have a realistic understanding of relevant issues. Organizational Skills: Ability to organize people or tasks, adjust to priorities and learn systems— within time constraints, and with available resources. Must be detail-oriented. Multi-tasking/Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume. Information Management: Ability to manage large amounts of complex information easily, communicate clearly and draw sound conclusions. Independent Thinking/Self-initiative: Critical thinker with ability to focus on things that matter most to achieve outcomes. Commitment to produce outcomes without direction and capable of finding necessary resources. Empathy/Customer Service: Customer-focused behavior, exhibiting a helping approach that includes listening, patience, respect and empathy for another's position. Coping/Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach are required. Computer Literacy: Ability to function in a multisystem Microsoft environment—using Word, Outlook, intranet, the internet and software applications. Communication/People Skills: Ability to influence or persuade others under positive or negative circumstances. Adapt to different styles, listen critically and collaborate. Commitment to Task: Ability to conform to established policies and procedures. Exhibit high motivation. Quality Orientation: Accomplishes tasks by considering all areas involved, no matter how small. Shows concern for all aspects of the job. Motivated toward constantly improving. Sets high standards for self-performance. Takes responsibility and accountability for successfully completing assignments or tasks. Independent contractors on this program will need to successfully pass a background check to work. This check will consist of a Social Security number verification, National Sex Offender Registry report and a criminal history check. We are currently not accepting independent contractors residing in California, New York, Pennsylvania or Washington. Contractual Relationship The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. PM16
Professional Diversity Network Dallas, TX, USA Full-Time
Professional Diversity Network
Dec 05, 2019
Customer Service Manager
The Kroger Company Company Name: Kroger Stores Position Type: Employee FLSA Status: Non- exempt Provide exceptional customer service in a safe and clean environment to ensure the customer's return visit. We accomplish this in many ways including, butnot limited to; treating our customers/employees in a fair and ethical manner, promoting an inclusive work environment, being a responsible member of thecommunity, providing the right products at the right time with fair and accurate pricing. Role model and demonstrate the company's core values of respect,honesty, integrity, diversity, inclusion and safety of others. Essential Job Functions: Responsible for efficiently managing the department that they are in charge of within the store thus achieving weekly, period and annual sales andprofit budgets for that department. Responsible for training and coaching associates within the department to effectively perform their job duties at a satisfactory or above level. Develop a back-up who is promotable and capable of running the department in the absence of the department manager. Responsible for writing weekly work schedules and follow through to ensure that the department has sufficient staff to cover the schedule. Responsible for Que-vision. inventory, shrink, key retailing and CAO maintenance where applicable. Ensure effective pricing of merchandise within the departments. Responsible for maintaining a safe work environment, and communicating all equipment that is in disrepair with store management as soon as such isnoticed or identified. Ensure safety inspections are completed on time. Responsible for sanitation within the department. Operates within the control of government regulatory agencies, federal, state, and local, inaccordance with guidelines set forth through policies and procedures. Attend weekly store board meetings with Store Management to review merchandising, sales planning and operating problems; keep all department associatesinformed about matters that concern them on their jobs. Manages the department in such a way that every customer receives prompt, courteous service through utilization of the 4 keys and maintaining a highprofile on customer service. Role models initiative, core values and promotes the leadership model. Seek counsel and guidance of Store Management to achieve required results. Must be able to perform the essential functions of this position with or without reasonable accommodation Minimum Position Qualifications: None Desired Previous Job Experience Assistant Department Head Certification Education Level: High School Diploma/GED Desired Required Certifications/Licenses: None Position Type: Full-Time Shift(s): Day; Evening Regions : Any States : Texas Keywords : Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields. Company Overview Kroger Family of Companies employs nearly half a million associates who serve customers in 2,782 retail food stores under a variety of local banner names in 35 states. Our Family of Companies also operates 2,268 pharmacies, 274 fine jewelry stores, 1,489 supermarket fuel centers and 38 food production plants in the United States. Kroger is dedicated to our Purpose: to Feed the Human Spirit™ by serving America through food inspiration and uplift and creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement. Posting Notes: TX || Katy || 22150 Westheimer Pkwy || 77450 || Kroger Stores || [[mfield2]] || Front End || Employee || Non-Exempt || Full-Time || None
Professional Diversity Network Katy, TX, USA Full-Time
Wells Fargo
Dec 05, 2019
Private Mortgage Banker (SAFE) Austin
Job Description Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Consumer Banking is an industry leader in supporting homeowners and consumers in addition to operating one of the most extensive banking franchises in the country. We serve mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. We've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed. This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below. We have an immediate opening for a Private Mortgage Banker. This individual is responsible for producing high quality jumbo residential mortgage loans that meet Wells Fargo Home Mortgage guidelines by building relationships focused on affluent borrowers with realtors, builders, financial professionals, bank stores, past customers, and other non traditional sources. Strong sales and organizational skills are essential. Bi-lingual job seekers are encouraged to apply. Additional duties include: - Develop knowledge of company products, policies and procedures, and underwriting requirements - Understand real estate appraisals, title reports, and real estate transactions - Inform prospective and existing customers of WFHM programs, rates, policies, underwriting requirements, and loan procedures - Analyze detailed financial and credit data, matching customer needs with an appropriate loan program and level of risk - Receive customer applications, quote the rate and points, and complete follow-up activities with the registration lock-in - Develop and maintains a high degree of visibility for WFHM in the marketplace - Perform miscellaneous duties as needed and required Required Qualifications 2+ years of sales experience in financial services, outside sales experience, or a combination of both Desired Qualifications Basic Microsoft Office skills Documented retail residential mortgage fundings over the past 12 months referred primarily from established, local, external sources Excellent verbal, written, and interpersonal communication skills Mortgage industry experience Knowledge and understanding of sales prospecting and generating referrals Bilingual speaking proficiency in Spanish/English Customer service experience A BS/BA degree or higher Experience working with ultra-high-net-worth clients Job Expectations This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) web site (http://fedregistry.nationwidelicensingsystem.org ) provides the MU4R questions and registration required for employment in this position. Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary. This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents. Ability to lift 20+ pounds Reliable transportation Ability to work nights, weekends, and/or holidays as needed or scheduled Street Address TX-Austin: 111 Congress Avenue - Austin, TX Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Wells Fargo Austin, TX, USA Full-Time
Wells Fargo
Dec 05, 2019
Financial Crimes Specialist - Call Ctr 2
Job Description Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services, Marketing and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively. Within the Operations team our Risk Operations/Fraud Prevention Services team partners with product, channel, risk and technology teams to develop and provide secure, reliable, scalable and customer friendly prevention, investigation and claims services that protect customers and Wells Fargo from fraud losses. Successful candidates will be working in a fast paced production oriented call center environment. You will be expected to respond to our inbound customer inquiries while meeting or exceeding quality standards. You will be required to use multiple online computer systems with technical proficiency. Excellent communication skills are necessary to conduct thorough questionnaires while documenting and researching all required information to assist the customer in resolving their fraud or merchant dispute. The nature of claims handled can be complex; therefore, direct communication with merchants is often required to resolve customer disputes. This position will start on January 27, 2020. Your success in this position is critical especially during the first six weeks of paid training held Monday - Friday 11:00am - 8:00pm. During this period we have high expectations for your attendance. Once training is completed, the schedule you were hired for will be effective. Team members will be eligible to participate in a shift bid process based on performance once out of training. Shifts that have more than 50% of the time after 4pm may qualify team members for a 15% shift pay differential Training Schedule: Monday-Friday, 11am - 8pm for 6 weeks. Work Schedule: 2:45pm - 11:15pm on Weekdays and 10:30am - 7:00 pm on Saturdays. **This full-time schedule will include Sundays off and either Tuesday, Wednesday, or Thursday off during the week. Starting salary will be dependent on experience. Typically starts around $15.75-16.75/hr. ***Since this schedule includes second-shift, successful candidates will be eligible to receive a 15% shift differential for any eligible hours worked after 4pm weekdays.*** ----------------------------------------------------------------------------------- GREAT CAREER OPPORTUNITIES!!! •Salary | Competitive Salary with Shift Differential opportunities! •Bilingual Queue | 5% Language differential for qualified Spanish-bilingual candidates! •401(k) | 6% company match! •PTO | New team members will receive 18 days paid time off PLUS 12 paid Holidays! •Full Benefits | Medical, Dental, Vision! •SHARE Team Member Referral Program | Refer an external candidate that turns in to a full-time team member (30 or more hours) and receive a referral bonus!! •Tuition Reimbursement opportunities! •Free Parking, Cell Phone Discounts! Want to learn more about our team? Copy and paste this video URL into a new browser tab to hear what our team members are saying: https://youtu.be/Aa8sDrdxRx4 Required Qualifications 6+ months of call center experience; or 1+ year of experience in one or a combination of the following: financial services, fraud, investigations, Bank Secrecy Act, anti money laundering, or criminal justice; or an AA/AS degree or higher in criminal justice Desired Qualifications 1+ year of customer service experience 1+ year of debit card experience General ledger experience Ability to execute in a fast paced, high demand, environment while balancing multiple priorities Ability to navigate multiple computer screens while working on the phone Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important Basic computer skills including the ability to navigate multiple windows, applications, and utilize search tools to find information Customer service focus with the ability to listen to customer needs and recommend solutions Excellent verbal, written, and interpersonal communication skills Intermediate Microsoft Office skills Knowledge and understanding of regulatory compliance requirements surrounding Regulation CC or DD Knowledge and understanding of regulatory compliance requirements surrounding Regulation E Military experience in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting Military intelligence or analytics experience including operational management, project management, mission evolution management and finance management Job Expectations Ability to work nights, weekends, and/or holidays as needed or scheduled Ability to work additional hours as needed Street Address TX-San Antonio: 1560 Cable Ranch Bldg A - San Antonio, TX Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Wells Fargo San Antonio, TX, USA Full-Time
Wells Fargo
Dec 05, 2019
Customer Success Team Manager Escalation Queue
Job Description Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services, Marketing and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively. Wells Fargo Virtual Channels (WFVC) is part of the Payments, Virtual Solutions and Innovation (PVSI) business division. WFVC serves consumer and small business customers through digital (online, mobile, and social) and contact centers (phone, email, and correspondence). We provide customers with convenient ways to manage their accounts, enable digital payments, provide solutions that meet their financial needs, and more. WFVC serves over 27 million customers through our digital channels and support over 5.8 billion customer interactions annually through digital and contact centers. The Customer Success Team Manager is r esponsible for working directly with team members and customers to ensure customer financial needs are met by providing a best in class customer experience. Performs day-to-day coaching and management of team members that receive customer inquiries or issues through a number of channels (for example: phone, email, text, live chat, video chat, etc.) to improve and enhance the customer experience As a Customer Success Team Manager, you'll be passionate about developing others through mentorship, coaching, and career pathing while also seeking opportunities for self-improvement on the road to developing yourself. You'll be a skilled communicator and storyteller who inspires and motivates others through infectious positivity, passion, and enthusiasm, while demonstrating the highest levels of integrity of doing what's right for our customers and team members. You will empower your team members through honest, transparent, and timely feedback. Your desire to realize the Wells Fargo Vision of satisfying our customers' financial needs and helping them succeed financially will serve as your inspiration at the core of everything you do. Creating a fun, dynamic environment where everyone is welcome and valued will be key as you foster a sense of community and belonging. As a collaborative business partner who actively listens to the needs of the team, you'll encourage constant learning to help deliver an improved customer and team member experience. Lastly, you'll be a brand ambassador who embraces the Wells Fargo Vision, Values, & Goals by demonstrating on a daily basis the connectedness of the frontline to the overarching mission of the company. Your ability to highlight the importance of the role our team members play and how it connects to the goals of our company will position you and your team for success. This position will be part of the Everyday Banking Escalation group who provides service for online and consumer products and services. Primary responsibilities for this role will include but are not limited to: Works with management and team members to proactively identify, manage, and escalate risks which may impact the business. Monitors interactions to ensure that team members are giving accurate information and following approved practices. Coaches and develops a positive and productive work environment and builds relationships with business partners. Utilizes reporting for business metrics to guide team member coaching and performance management. Resolves routine and some escalated problems and exercises judgment in making override decisions or recommends action to top level management for decisions outside authority level. Ensures capabilities and knowledge of team members keeps pace with customer expectations. Assists and makes employment decisions and sets performance standards; trains and coaches staff, writes and conducts performance evaluations. May perform budgetary analysis, reports or special project work as requested by business partners and senior management. As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will: Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them. Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks. Schedule: Monday-Friday 11:00am - 8:00pm CST This role requires the flexibility to work additional hours to support business needs. Schedule may be eligible for a shift differential of 10% under the terms of the shift differential policy. Must be able to pass the Spanish Speaking Proficiency Exam administered by a third party vendor and able to service customers in both English and the foreign language. Eligible for a 5% language differential. #cb #wayup Required Qualifications 2+ years of experience assessing and meeting the needs of customers and/or solving customer problems 1+ year of supervisory or coaching experience Bilingual speaking proficiency in Spanish/English Desired Qualifications Ability to inspire and engage the broader team, leading with ethics and integrity in all we do Experience recognizing service opportunities and providing exceptional customer satisfaction Ability to lead during times of ambiguity and change Ability to develop partnerships and collaborate with other business and functional areas Ability to leverage diversity and develop next level of team Ability to recruit, retain, and grow high potential talent/teams Highly refined and professional verbal and written communications Job Expectations Must take and pass required Spanish language assessment Salary Information The salary range displayed below is based on a Full-time 40 hour a week schedule. TX-Westlake: Min: $47,500 Mid: $66,000 Street Address TX-Westlake: 1301 Solana Blvd - Westlake, TX Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Wells Fargo Westlake, TX, USA Full-Time
Wells Fargo
Dec 05, 2019
Mortgage Branch Manager Non-Producing (SAFE)
Job Description At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Consumer Banking is an industry leader in supporting homeowners and consumers in addition to operating one of the most extensive banking franchises in the country. We serve mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. We've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed. This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below. We have an immediate opening for a Mortgage Branch Manager Non-Producing. This individual is responsible for coaching, directing, and managing the sales activities of a branch of residential Home Mortgage Consultants (at a minimum of 12 direct reports) and activities of branch support team members, ensuring compliance, control and risk management, managing the branch pipeline, influencing positive market share growth, and providing a high level of customer service. Also responsible for overseeing the branch's production of high quality loans that meet Wells Fargo Home Mortgage guidelines by building relationships within the Wells Fargo community and with realtors, builders, financial planners, bank stores, past customers, and other nontraditional sources while providing excellent customer service by executing on our go to market strategy. Strong sales and organizational skills are essential. Bi-lingual job seekers are encouraged to apply. Additional duties include: - Develop knowledge of company products, policies and procedures, and underwriting requirements - Develop understanding of federal and state home lending regulations and provide guidance and direction to branch team to ensure compliance, and management of non-delivery fees, penalties or fines. - Manage overall branch loan origination activities through the management of branch pipeline by adhering to workflow (Simple Path) process and using internal tools and reporting to ensure origination, processing, underwriting and closing timelines are in line with communications and commitments to customers. - Manage customer loyalty/disloyalty performance levels to include; ensuring timely and proactive customer communication, regular customer contact and/or inspection calls to customer, providing team with escalation and remediation process support. - Understand real estate appraisals, title reports, and real estate transactions - Inform prospective and existing customers of WFHM programs, rates, policies, underwriting requirements, and loan procedures. - Analyze detailed financial and credit data, matching customer needs with an appropriate loan program and level of risk - Develop and maintain a high degree of visibility and credibility for WFHM in the marketplace - Perform miscellaneous duties as needed and required As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will: •Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them. •Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks. Required Qualifications 3+ years of sales experience, mortgage industry experience, or a combination of both Desired Qualifications Basic Microsoft Office skills Other Desired Qualifications 2+ years of sales management experience Documented retail residential mortgage fundings over the past 12 months referred primarily from established, local, external sources 1+ year of experience in recruiting individuals or teams Working knowledge of compliance, policy and federal regulations Job Expectations This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) web site (http://fedregistry.nationwidelicensingsystem.org ) provides the MU4R questions and registration required for employment in this position. Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary. Maintain a broad understanding of Wells Fargo products, guidelines and pricing strategies. This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents. Ability to lift 20+ pounds Reliable transportation Ability to work nights, weekends, and/or holidays as needed or scheduled Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Wells Fargo San Antonio, TX, USA Full-Time
Wells Fargo
Dec 05, 2019
Home Mortgage Consultant (SAFE)
Job Description Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Consumer Banking is an industry leader in supporting homeowners and consumers, in addition to operating one of the most extensive banking franchises in the country. We serve mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. We've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed. This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below. We have an immediate opening for a Home Mortgage Consultant (HMC). This individual is responsible for producing high quality loans that meet Wells Fargo Home Mortgage guidelines by building relationships with realtors, builders, financial professionals, bank stores, past customers and other nontraditional sources, while providing excellent customer service. Strong sales and organizational skills are essential. Bi-lingual job seekers are encouraged to apply. Additional duties include: Develop knowledge of company products, policies and procedures, and underwriting requirements Understand real estate appraisals, title reports, and real estate transactions Inform prospective and existing customers of WFHM programs, rates, policies, underwriting requirements, and loan procedures Analyze detailed financial and credit data, matching customer needs with an appropriate loan program and level of risk Receive customer applications, quote the rate and points, and complete follow-up activities with the registration lock-in Develop and maintain a high degree of visibility for WFHM in the marketplace Perform miscellaneous duties as needed and required Required Qualifications 1+ year of sales experience in financial services, outside sales experience, or a combination of both Desired Qualifications Basic Microsoft Office skills Documented retail residential mortgage fundings over the past 12 months referred primarily from established, local, external sources A BS/BA degree or higher Customer service experience Mortgage industry experience Excellent verbal, written, and interpersonal communication skills Knowledge and understanding of sales prospecting and generating referrals Bilingual speaking proficiency in Spanish/English Job Expectations This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) web site (http://fedregistry.nationwidelicensingsystem.org ) provides the MU4R questions and registration required for employment in this position. Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary. Ability to lift 20+ pounds Reliable transportation Ability to work nights, weekends, and/or holidays as needed or scheduled This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents. Street Address TX-The Woodlands: 7901 Research Forest - The Woodlands, TX TX-Katy: 22762 Westheimer Parkway - Katy, TX TX-Missouri City: 3660 Hampton Drive - Missouri City, TX TX-Pearland: 9215 Broadway - Pearland, TX TX-SA-Stone Oak: 300 E Sonterra Blvd - San Antonio, TX Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Wells Fargo Missouri City, TX, USA Full-Time
Wells Fargo
Dec 05, 2019
Mortgage Consultant (SAFE) Austin
Job Description Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Consumer Banking is an industry leader in supporting homeowners and consumers, in addition to operating one of the most extensive banking franchises in the country. We serve mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. We've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed. This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below. We have an immediate opening for a Home Mortgage Consultant (HMC) . This individual is responsible for producing high quality loans that meet Wells Fargo Home Mortgage guidelines by building relationships with realtors, builders, financial professionals, bank stores, past customers and other nontraditional sources, while providing excellent customer service. Strong sales and organizational skills are essential. Bi-lingual job seekers are encouraged to apply. Additional duties include: Develop knowledge of company products, policies and procedures, and underwriting requirements Understand real estate appraisals, title reports, and real estate transactions Inform prospective and existing customers of WFHM programs, rates, policies, underwriting requirements, and loan procedures Analyze detailed financial and credit data, matching customer needs with an appropriate loan program and level of risk Receive customer applications, quote the rate and points, and complete follow-up activities with the registration lock-in Develop and maintain a high degree of visibility for WFHM in the marketplace Perform miscellaneous duties as needed and required Required Qualifications 1+ year of sales experience in financial services, outside sales experience, or a combination of both Desired Qualifications Basic Microsoft Office skills Documented retail residential mortgage fundings over the past 12 months referred primarily from established, local, external sources Excellent verbal, written, and interpersonal communication skills Mortgage industry experience Knowledge and understanding of sales prospecting and generating referrals Bilingual speaking proficiency in Spanish/English Customer service experience A BS/BA degree or higher Job Expectations This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) web site (http://fedregistry.nationwidelicensingsystem.org ) provides the MU4R questions and registration required for employment in this position. Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary. This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents. Ability to lift 20+ pounds Reliable transportation Ability to work nights, weekends, and/or holidays as needed or scheduled Street Address TX-Austin: 609 Castle Ridge Road - Austin, TX TX-Round Rock: 2300 S I H 35 - Round Rock, TX Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Wells Fargo Round Rock, TX, USA Full-Time

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