Jan 15, 2020
The Desktop Support I position is responsible for providing first level technical support with the installation, maintenance, upgrade, troubleshooting, removal and repair of personal computer equipment, peripheral equipment, computer operating systems, computer software, and telephones. This position supports multiple offices in North West Arkansas, Tennessee, and Washington, DC. Responsibilities & Duties: Understand and demonstrate the principals of the Company’s Mission, Vision and Values. Provide first line response for users with desktop, laptop, password, connectivity and application issues. Respond to requests for issues that may require technical assistance to be provided by phone, email and or/using a help desk management system or personal deskside visits. Escalates more complex and impactful issues to higher level support teams. Updates system inventory and tracking for desktops, laptops, printers, corporate cell phones and software licensing. Provides support related to testing and deployment of operating system and application security patches on workstations, laptops. Setup new hires with needed hardware, software, tokens, etc. Terminate employees per company policies & procedures. Works assigned tickets, vulnerabilities and patching as assigned. Troubleshoot and provide solutions to hardware and software problems. Install, upgrade, repair, and remove hardware and software as necessary. Develop and present application and user documentation and training for supporting departments across the organization. Acts as a liaison between customer and technical escalation points within the IT team. Install application software necessary to complete job functions. Update and maintain standard operating procedures on software and hardware deployments, account administration, and helpdesk tasks. Recommend equipment upgrades to environment as business needs dictate. Assist in projects as assigned by IT management. Comply with policies and procedures as required. Other duties as assigned Minimum Qualifications High School degree or GED 6 or more months work experience on a help desk supporting 100 or more users in a call center or secure work environment: IT administration with Windows10 PC imaging and hardware deployment, group policy, workstation setup, remote assistance Ability to obtain and maintain a 6C Suitability clearance U.S. Citizenship required per contract Preferred Qualifications A+ Certification Associates degree in Computer Science or related field Microsoft Active Directory and DNS Knowledge, Skills & Abilities Intensive analytical skills necessary to comprehend real time production desktop performance along with maintaining best practices of desktop functionality Comprehension of networking/distributed computing environment concepts Good technical skills with a thorough understanding of data communications and data center technology Ability to implement and maintain a proactive support environment with Windows configurations on server support Ability and willingness to cover on-call responsibilities on a rotating basis Excellent attention to detail Physical ability to lift 50-75 pounds repeatedly on a daily basis Physical ability to maneuver self and equipment while in tight spaces and under desktops for hardware installation Other: Travel up to 10% may be required Weekend and evening hours may be required CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION PROCESS: https://recruit.hirebridge.com/v3/CareerCenter/v2/details.aspx?cid=6823&jid=520874 Equal Opportunity Employer Central Research is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Click here to view the Equal Employment Opportunity Posters . If you’d like to view a copy of the company’s affirmative action plan, please call 703-382-1970. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact our recruiting office at (703) 382-1363. This telephone line is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a response. NOTE : This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the Company.
Central Research Inc. Lowell, AR Full-Time