567 jobs found

POSITION SUMMARY: Applying daily customer payment receipts, researching and working with various departments and customers to ensure timely and accurate application. Responsible for reconciling the regular activity associated with the Bill/Pay transactions of both IFM and consolidated invoiced clients. Assisting and helping the Direct Billing and Payments group become more efficient as the company continues to grow. DUTIES & RESPONSIBILITIES: Apply daily customer payment receipts researching discrepancies to ensure complete application Reconcile the Bill and Pay transactions connection Maintain and process the weekly transactional A/R and A/P load files Review and assist with regular management of aged Accounts Receivables Ad Hoc customer research and review Requirements SKILLS & QUALIFICATIONS: Knowledge, Skills & Abilities: Prior Experience with Accounts Receivable or Cash applications, a must Strong MS Excel skills with experience with creating pivot tables, vlookups, a plus Detail oriented, strong attention to detail Excellent organization and problem-solving skills Ability to work in interdepartmental team settings Ability to multitask and prioritize time sensitive duties EDUCATION & EXPERIENCE: High School Diploma Associates degree preferred 1-2 years directly related experience

POSITION SUMMARY: Applying daily customer payment receipts, researching and working with various departments and customers to ensure timely and accurate application. Responsible for reconciling the regular activity associated with the Bill/Pay transactions of both IFM and consolidated invoiced clients. Assisting and helping the Direct Billing and Payments group become more efficient as the company continues to grow. DUTIES & RESPONSIBILITIES: Apply daily customer payment receipts researching discrepancies to ensure complete application Reconcile the Bill and Pay transactions connection Maintain and process the weekly transactional A/R and A/P load files Review and assist with regular management of aged Accounts Receivables Ad Hoc customer research and review Requirements SKILLS & QUALIFICATIONS: Knowledge, Skills & Abilities: Prior Experience with Accounts Receivable or Cash applications, a must Strong MS Excel skills with experience with creating pivot tables, vlookups, a plus Detail oriented, strong attention to detail Excellent organization and problem-solving skills Ability to work in interdepartmental team settings Ability to multitask and prioritize time sensitive duties EDUCATION & EXPERIENCE: High School Diploma Associates degree preferred 1-2 years directly related experience

The Amazon Robotics Technician I (AR I) will be responsible for assisting in the housekeeping, general maintenance, and repair of the building. Job Summary Strong mechanical aptitude considers past work, hobbies, training, etc. to reveal the entry level mechanic's aptitude for basic troubleshooting and repairs. Ability to prioritize, schedule, and logistically support multiple projects in a fast-paced environment with tight deadlines. Skilled trade training or equivalent technical expertise. Ambitious and eager to learn desire to learn Robotics chosen candidates will be trained by the Amazon robotic company. Responsibilities Repairing and making improvements to building and infrastructure. Maintain a safety-first culture by promoting and driving safe work practices timely training, best practices as well as delivering rewards and recognitions to promote safe behavior. Light metal and wood fabrications, including welding. Maintaining and repairing distribution center racking. Assists Service Technicians repairing and maintaining material handling equipment. Assists Service Technicians repairing and maintaining building pneumatic system. Completing preventative maintenance routines, documentation and procedures. Perform battery changes, and preventive maintenance on batteries. Ability to do e-mail communication and date entry for database. Enter downtime data in daily log, complete PM sheets. Electrical, knowledge of basics components. Troubleshooting ability to ID problems and understand resources, needed to resolve them. Tracking and storing the departments inventory, including spare parts. Supporting continuous improvement in department. Physical Demands Repetitive bending, crouching, kneeling, reaching, twisting, sitting, standing, and walking. Lifting parts and tools weighing on average 20 pounds, occasionally weighing up to 80 pounds. Dexterity in eye/hand coordination, feet (foot pedals) manual (picking, pinching, holding, grasping), and wrist motion (repetitive flexion/rotation). Working conditions may include small spaces, dust, fumes/odors, hot/cold temperatures, inside/outside noise, vibration, standing on concrete for long hours and wet or uneven surfaces. Operation Support & Customer Service Promoting and conduct good housekeeping practices. Flexibility with work hours and days. (7 days a week operation, including holidays). Dedicated to supporting production by working in a safe, customer focused manner. Must be highly self-motivated. Requirements Basic Qualifications Electrical knowledge of basics components. Use test equipment ability to do simple circuitry. Metal and wood fabrication skills. PC competency, Word & Excel and Windows OS. High school diploma or equivalent. Demonstrated ability to multi-task and prioritize different projects and work load. Troubleshooting, able to ID and understand the resources needed to resolve them. Proven ability to work successfully with little supervision. Proven ability to communicate effectively, (written and verbally) with peers, management, contractors and vendors. Preferred Qualifications Robotics or electromechanical experience

POSITION SUMMARY: The Trade Specialist will be a subject matter expert for their specific trade role and will primarily be responsible to review relevant trade related proposals for repair and replacement. This position will work directly with our service providers and staff to answer any industry related questions and ensure we are in line with all industry best practices and pricing. DUTIES & RESPONSIBILITIES: Review and evaluate all repair and replacement proposals through fmPilot (software application) specific to commercial settings Utilize personal trade/field experience to identify pricing errors, overcharges, and proper breakout to help control/monitor repair costs Communicate with service providers, FacilitySource team members, and clients   Review and respond to work orders in a set time frame Review work order history of location for prior system repairs Negotiate best possible terms for repair scenarios with service providers Develop internal and external partnerships and utilize influencing skills to secure best services at best cost to the client Foster both Client and Service Provider relationships while achieving the desired results of controlling expense Maintain detailed records of activities and completed work orders and track financial savings Candidates must be willing to work schedules based on the client operating hours, which may include evenings, holidays, and weekends. Specific information will be provided by the recruiter May require occasional overnight travel to visit customer locations Requirements SKILLS & QUALIFICATIONS: Knowledge, Skills & Abilities: Advanced engineering principles and practices Ability to improve job costs through negotiation with vendors Ability to conduct research to ensure accuracy of all estimates   Ability to recognize cost-saving opportunities and provide alternate options when needed Workflow comprehension Proficiency in preparing work orders, trade documents, and e-mail communications Well-developed problem solving skills Self-motivated and detail oriented   High sense of urgency with ability to meet deadlines   Adaptable to an ever changing environment Strong multi-tasking ability Strong computer skills with an emphasis on Microsoft Office applications Listens and communicate effectively with a diverse group of people EDUCATION & EXPERIENCE: Bachelors degree in relevant discipline preferred (Facility Management, Mechanical, Building Construction, Engineering etc.) and/or 4+ years work related experience in Technical Trade 5-10 years commercial experience in specific trade Licensure or certification in specialized trade

Be involved in projects with our Aviation Team and be a part of a growing organization that meets our client’s objectives and solves their challenges.   At WSP, we are driven by inspiring the right people to be part of our future-focused business objectives. Our devotion to teamwork has allowed us to build communities and expand our skylines. Here at WSP, anything is within our reach- and yours as a WSP employee. Come join us and help shape the future!   WSP is currently initiating a search for an Administrative Assistant for our Tucson International Airport project office.   Job Description: We have an immediate opening for an administrative assistant with strong administrative and organizational skills to join our growing team. This is an excellent career opportunity for an enthusiastic and talented individual to join an exciting and dynamic team of professionals. The position offers great potential for professional growth in a stimulating work.  The WSP Aviation Technical Excellence Center provides services on a wide range of projects including planning, engineering & design, program management, and construction management. Our ideal candidate has specialized experience with engineering and construction document controls, taking detailed meeting minutes, and business related accounting systems.     Duties and Responsibilities:   Provides administrative support to the project team leader at project level or other staff at project management level Maintains project team or management group calendar Prepares meeting packages in advance of meetings Collects and assembles Weekly and Monthly Progress Reports Attends project meetings, takes meeting minutes and distributes as required Coordinates tasks and efforts directed by an immediate supervisors Types and distributes documents as directed by an immediate supervisors Provides typing services to project team or management group Maintains project files and documentation both hard and electronic copies Scans and uploads project documents Receives and distributes incoming and outgoing correspondence Other duties assigned by an immediate supervisor Assists the Office Engineer with various tasks as needed.  Talent is the essence of meeting our client’s objectives, goals and challenges.  If this sounds like a fit for you, we’d love to have a discussion with you on joining our team. Requirements Minimum Qualifications:   High School Diploma and a minimum of 1 year of administrative experience Proficient in Microsoft Word, Excel, and SharePoint Strong word processing skills Detail oriented Excellent organizational and interpersonal skills Excellent verbal and written skills   Preferred Qualifications: Database experience a plus   About WSP USA   WSP USA is the U.S. operating company of one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the transportation, buildings, energy, water and environment sectors. With nearly 7,000 people in 100 offices across the U.S., we partner with our clients to help communities prosper. www.wsp.com/usa   WSP provides a progressive mix of benefits including medical, dental 401k and long term disability focused on a providing health and financial stability throughout the employee’s career.   At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base.  Your daily contributions to your team will be a key piece in our meeting client objectives, goals and challenges, are you ready to get started?    As a federal contractor and recipient of federal funds, WSP USA is a drug free workplace and Equal Opportunity Employer  - Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin and Veterans and Disability.   The selected candidate must be authorized to work in the United States.   Relocation assistance is not available for this position.

Aetna Description: Candidate will support Aetna's operations in Western and Southwestern states by: providing legal guidance, interpretation, advice, and recommenda t ions for action to internal stakeholders and senior/executive management regarding federal/state insurance and managed-care laws and regulations in the healthcare industry; serving as a subject matter expert by providing legal advice and interpretation of new legal require m ents, as well as applicability to Aetna products (including Medicaid products); and providing legal advice and recommendations for action to executives and m anagement regarding matters of increasing complexity that have a sizable dollar impact on business activities and o perations. This position may be located in either the Los Angeles, CA, San Diego, CA or the Phoenix AZ area. 66652 Fundamental Components: -- Provides legal, public-policy, and business counseling with respect to prospective, new, and existing business activities, including Aetna's commercial insurance and Medicaid business. -- Analyzes applicable state insurance and/or managed-care laws, regulations, and sub-regulatory guidance and advises internal business clients on the corresponding impact upon Aetna's business, products, and services. -- Conducts legal research, translates business requirements into plain language, and documents and distributes legal summaries and recommendations for internal business clients. -- Reviews and drafts legal correspondence, contracts, regulatory submissions, and other legal documents. -- Establishes and maintains constructive regulatory relationships and represents Aetna in proceedings with the state insurance and Medicaid regulators. -- Drafts and reviews legal correspondence, contracts, regulatory submissions, and other legal documents. -- Serves as a resource to other lawyers in the Law Department with respect to matters of state or federal law and regulations. -- Protects and promotes the interests of Aetna, its customers, and shareholders. -- Collaborates with other subject matter experts, including Product Counsel, Government Affairs, Privacy, and Regulatory Compliance. Background Experience: -- Admitted to practice law in California or Arizona (or able to waive into the bar of those states) and in good standing of applicable bar association(s). -- 2 to 4 years of post-bar experience in a law firm and/or in-house/corporate setting. -- Experience with applicable state insurance and managed care laws and regulations, preferably with some experience in the Medicaid area. -- Demonstrated working knowledge of federal laws governing health care and health insurance law, including federal healthcare reform, HIPAA, ERISA, Medicaid laws, and federal mental health parity. -- High level of interpersonal skills and diplomatic finesse and strong written and verbal communication skills. -- Legal acumen, solid legal and business judgment, and strong drafting, analytical, and problem-solving skills. -- Have or able to quickly develop an understanding of Aetna's products and services. Additional Job Information: This position may be located in either the Los Angeles area or the Phoenix area. Required Skills: General Business - Applying Reasoned Judgment, General Business - Communicating for Impact, Service - Providing Solutions to Constituent Needs Functional Skills: Lega - Product and regulatory filings Technology Experience: Desktop Tool - Adobe Acrobat Suite v5, Desktop Tool - Microsoft Outlook, Desktop Tool - Microsoft SharePoint, Desktop Tool - Microsoft Word, Desktop Tool - TE Microsoft Excel Education: Legal - American Bar Association Potential Telework Position: Yes Percent of Travel Required: 0 - 10% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Aetna Description: This is a full time telework opportunity open to candidates across the country. The hours are 40 hours per week with mandatory Saturdays and Sundays working 8 or 10 hour shifts. The clinical pharmacist is an operation based role that conducts clinical reviews of medical data collected to perform prior authorization for specialty medications. The clinical pharmacist will apply clinical knowledge to plan approved criteria for prospective and concurrent reviews of cases. 66139 Fundamental Components: This role will work from Aetna supported systems and take inbound calls from physician or members regarding their pending, approved, or denied prior authorizations. Background Experience: 1+ year experience in high volume transaction call center or production environment required . Licensed Pharmacist required. Degree in Pharmacy required . In-depth knowledge and experience in managed care / managed pharmacy / competitive environment. preferred Additional Job Information: Weekends, and late shift Telework role Education: Pharmacy - Licensed Pharmacist Potential Telework Position: Yes Percent of Travel Required: 0 - 10% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Aetna Description: This role is office based in Phoenix, AZ with 25-50% of travel required around Maricopa County. Utilizes critical thinking and judgment to collaborate and inform the case management process, in order to facilitate appropriate healthcare outcomes for members by providing care coordination, support and education for members through the use of care management tools and resources. 66624 Fundamental Components: Evaluation of Members: -Through the use of care management tools and information/data review, conducts comprehensive evaluation of referred member's needs/eligibility and recommends an approach to case resolution and/or meeting needs by evaluating member's benefit plan and available internal and external programs/services. Identifies high risk factors and service needs that may impact member outcomes and care planning components with appropriate referral to clinical case management or crisis intervention as appropriate. - Coordinates and implements assigned care plan activities and monitors care plan progress. Enhancement of Medical Appropriateness and Quality of Care: - Using holistic approach consults with case managers, supervisors, Medical Directors and/or other health programs to overcome barriers to meeting goals and objectives; presents cases at case conferences to obtain multidisciplinary review in order to achieve optimal outcomes. - Identifies and escalates quality of care issues through established channels. -Utilizes negotiation skills to secure appropriate options and services necessary to meet the member's benefits and/or healthcare needs. - Utilizes influencing/ motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health. -Provides coaching, information and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices. -Helps member actively and knowledgably participate with their provider in healthcare decision-making. Monitoring, Evaluation and Documentation of Care: - Utilizes case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies and procedures. Background Experience: -2+ years of case management and discharge planning experience required -2+ years working with the SMI population required -2+ years experience in behavioral health, social services required -Managed Care experience preferred -Bachelor's degree or non-licensed master level clinician required, with either degree being in behavioral health or human services preferred (psychology, social work, marriage and family therapy, counseling). Additional Job Information: Authorizes comprehensive home and community based and institutional healthcare services to facilitate delivery of appropriate quality healthcare, promote cost effective outcome and improve program/operational efficiency involving clinical issues. Exercises independent decision making regarding member safety. Case management for long term care members who reside in Maricopa County. Case Managers travel to members' homes and places of residence and complete assessments to ensure member safety, medical needs are met and services are provided. Required Skills: Benefits Management - Encouraging Wellness and Prevention, Benefits Management - Interacting with Medical Professionals, Benefits Management - Maximizing Healthcare Quality Desired Skills: General Business - Applying Reasoned Judgment, Leadership - Collaborating for Results, Leadership - Driving a Culture of Compliance Functional Skills: Communication - Member communications Technology Experience: Desktop Tool - Microsoft Outlook, Operating System - Windows Potential Telework Position: No Percent of Travel Required: 25 - 50% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Aetna Description: This role is office based in Phoenix, AZ with 25-50% of travel required around Maricopa County. Utilizes critical thinking and judgment to collaborate and inform the case management process, in order to facilitate appropriate healthcare outcomes for members by providing care coordination, support and education for members through the use of care management tools and resources. 66625 Fundamental Components: Evaluation of Members: -Through the use of care management tools and information/data review, conducts comprehensive evaluation of referred member's needs/eligibility and recommends an approach to case resolution and/or meeting needs by evaluating member's benefit plan and available internal and external programs/services. Identifies high risk factors and service needs that may impact member outcomes and care planning components with appropriate referral to clinical case management or crisis intervention as appropriate. - Coordinates and implements assigned care plan activities and monitors care plan progress. Enhancement of Medical Appropriateness and Quality of Care: - Using holistic approach consults with case managers, supervisors, Medical Directors and/or other health programs to overcome barriers to meeting goals and objectives; presents cases at case conferences to obtain multidisciplinary review in order to achieve optimal outcomes. - Identifies and escalates quality of care issues through established channels. -Utilizes negotiation skills to secure appropriate options and services necessary to meet the member's benefits and/or healthcare needs. - Utilizes influencing/ motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health. -Provides coaching, information and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices. -Helps member actively and knowledgably participate with their provider in healthcare decision-making. Monitoring, Evaluation and Documentation of Care: - Utilizes case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies and procedures. Background Experience: -2+ years of case management and discharge planning experience required -2+ years working with the SMI population required -2+ years experience in behavioral health, social services required -Managed Care experience preferred -Bachelor's degree or non-licensed master level clinician required, with either degree being in behavioral health or human services preferred (psychology, social work, marriage and family therapy, counseling). Additional Job Information: Authorizes comprehensive home and community based and institutional healthcare services to facilitate delivery of appropriate quality healthcare, promote cost effective outcome and improve program/operational efficiency involving clinical issues. Exercises independent decision making regarding member safety. Case management for long term care members who reside in Maricopa County. Case Managers travel to members' homes and places of residence and complete assessments to ensure member safety, medical needs are met and services are provided. Required Skills: Benefits Management - Encouraging Wellness and Prevention, Benefits Management - Interacting with Medical Professionals, Benefits Management - Maximizing Healthcare Quality Desired Skills: General Business - Applying Reasoned Judgment, Leadership - Collaborating for Results, Leadership - Driving a Culture of Compliance Functional Skills: Communication - Member communications Technology Experience: Desktop Tool - Microsoft Outlook, Operating System - Windows Potential Telework Position: No Percent of Travel Required: 25 - 50% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Aetna Description: This role is office based in Chandler, AZ The A1A Supervisor of Clinical Services, is responsible for oversight of the clinical team supporting the AetnaOne Advocate Program. The Supervisor is responsible for leading a team of clinical resources and non-clinical resources and development of a best in class, high performing team and is accountable for meeting the financial, operational and quality objectives of the unit. The Supervisor works closely with the A1A Manager as well as the other functional area Managers to ensure consistency in clinical interventions, implementation of clinical policy and processes to ensure the delivery of high quality clinical programs and services. 65684 Fundamental Components: Oversees the implementation of clinical management services for A1A customers in assigned pods Reinforces clinical philosophy, implements clinical policies & procedures in accordance with applicable regulatory and accreditation standards (e.g. NCQA, URAC, state and federal standards and mandates as applicable). Serve as a content model expert and mentor to the team regarding practice standards, quality of interventions, problem resolution and critical thinking. Participate in the recruitment and hiring process for staff using clearly defined requirements in terms of education, experience, technical and performance skills. Assess developmental needs and collaborate with others to identify and implement action plans that support the development of high performing teams. May act as a single point of contact in conjunction with the A1A Manager for the customer and the Account Team which includes participation in customer meetings, implementation and oversight of customer cultural requirements, and support implementation of new customers. Evaluate and interpret data, identify areas of improvement, and focus on interventions to improve outcomes. Ensures implementation of tactics to meet strategic direction for cost and quality outcomes. Works to ensure consistency in clinical interventions supporting our plan sponsors. Establish an environment and work style that promotes the concept of teamwork, cross product integration, and continuum of care thinking that results in strong performance. Consistently demonstrates the ability to serve as an model change agent and lead change efforts. Background Experience: 5 or more years in clinical area of expertise required 2 or more years' experience in health care or managed care setting required RN with current, unrestricted licensure in state in which work is being done required Willingness to obtain RN licensure in other states as needed BSN or relevant experience required Office Location: 1255 S. Spectrum Blvd., Chandler, AZ, 85286 Additional Job Information: Demonstrates highly developed communication and people skills. Ability to engage and interact easily with diverse group of individuals. Strong listener, empathetic and supporting. *Ability to prioritize and multitask in fast paced, deadline driven environment. *Ability to adapt to constantly changing demands and environment. *Strong public speaking and presentation skills. *Demonstrates a commitment to service; accountable for actions and issues resolution, responsive to customer needs. *Ability to work with people in such a manner as to build high morale and group commitment. *Demonstrates strong problem solving skills and ability to work independently. *Ability to evaluate and interpret data, identify areas for improvement and focus on interventions to improve outcomes. *Requires proficiency with computer skills including keyboarding, navigating multiple systems. *Proficiency in use of Microsoft Outlook and Office. *Must be able to work in office setting with extended periods of time sitting, talking on telephone and typing on computer. Required Skills: Leadership - Anticipating and Innovating, Leadership - Collaborating for Results, Leadership - Driving a Culture of Compliance Desired Skills: General Business - Consulting for Solutions, Leadership - Creating Accountability, Leadership - Engaging and Developing People Functional Skills: Nursing - Case Management, Nursing - Concurrent Review/discharge planning Technology Experience: Aetna Application - Aetna Strategic Desktop Reporting, Aetna Application - Aetna Total clinical View, Desktop Tool - Microsoft Outlook, Desktop Tool - Microsoft Word Education: Nursing - Certified Case Manager (CCM), Nursing - Registered Nurse (RN) Potential Telework Position: No Percent of Travel Required: 0 - 10% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Aetna Description: The position is located in Chandler, AZ at 1255 S. Spectrum Blvd. Aetna is one of the largest healthcare companies in the country. At Aetna we are committed to delivering world class service to our members. As a part of our Aetna One Advocate Team, you will be on the front line of our most innovative and differentiated service offering. Our Aetna One Advocate program takes member engagement to the next level. Service Advocates engage members through personalized, premium and frequent touchpoints to deliver a simple, powerful, and proactive member experience, we call this Advocacy. Our specialized advocate teams address members' needs - from benefits and network services to clinical and emotional support - all backed by local resources right in the member's community. In one simple word, we "Advocate" on behalf of our members. We own their healthcare journey and we won't stop until they are satisfied. Every interaction is handled with the utmost care, consideration and passion for the members we serve. 65680 Fundamental Components: Consistently showcase a passion for health and helping people. - Acts as a single-point-of-contact for the member. Explains member plan of benefits, member's rights and responsibilities in accordance with contracted arrangements, claim status information, benefit coverage, plan eligibility, dental, vision, pharmacy, HSA, provider details, care management, on-boarding, tool usage and available programs/resources. - Own the members concerns all the way through to resolution no matter where that might take us. You will interact with providers, clinicians, pharmacists, and other professional's in an effort to provide total satisfaction and resolution for the member. - Consistently seek to build trusting relationships with members by understanding their needs and health aspirations - Deliver a suite of services to members that support easy navigation of the healthcare system, from providing personalized next best action recommendations, to maintaining individual data accuracy and integrity - Assists the member in finding their health ambition * Connects the member with additional administrative and clinical resources as needed - Uses proactive, predictive and preventative analytics to service members - Provides high-quality, customer-focused telephonic service using knowledge of procedures and systems to meet and/or exceed customer satisfaction - Coordinates with clinicians to compile the member's Care Plan and conduct adherence follow-up - Works with case managers for members requiring urgent or emergent service, or services rendered in a setting other than a practitioner's office. - This is an inbound and outbound call center position. Service Advocates are responsible for answering inbound calls regarding member's health care needs, while following up on commitments in a timely manner. Service Advocates will proactively make outbound calls to engage members and assist them along their health care Journey. - Handle sensitive member information with discretion - Prioritizes effectively to meet member service goals / deadlines - R esolves member issues, while effectively making the right decisions for our members - Collaborate with colleagues and co-workers to deliver a world class customer experience Background Experience: 3+ years' experience directly interacting with the public, delivering high touch, experiential interactions - preferably in a healthcare call center, ministry, education, military, retail, hotel/concierge , non-profit, financial services, travel agency, real estate or other customer advocate role - High School Diploma or G.E.D required - College degree or equivalent work experience strongly preferred - Strong written & verbal communication skills required - Ability to multi-task, prioritize and effectively adapt to a fast paced changing environment required - Demonstrated organizational and communication skills required - Intermediate typing skills - 50 WPM strongly desired - Ability to seamlessly, multi-task while using multiple systems, to efficiently provide service to members - Deep problem solving skills with demonstrated ownership of issue resolution - Possess top-notch people skills - listening, caring, connecting, empathy, and supporting - Highly perceptive individual with strong self-awareness and empathy in interacting with various audiences - Demonstrated propensity for responsiveness and a sense of urgency when helping members - Demonstrated ability to uphold Aetna's values of caring, inspiration, integrity, and excellence in each member interaction and in building team cohesiveness - Strong skillset in the use of the suite of Microsoft Office tools strongly desired - Ability to work effectively in a team environment required - Ability to learn and retain in a complex environment. Additional Job Information: Strong communications skills. Strong analytical skills focusing on accuracy and attention to detail. Computer literacy in order to navigate through internal/external computer systems, including Excel and Microsoft Word. Understanding of medical terminology. Ability to maintain accuracy and production standards. Negotiation skills. Problem solving skills. Required Skills: General Business - Communicating for Impact, General Business - Consulting for Solutions, Service - Creating a Differentiated Service Experience Desired Skills: Service - Handling Service Challenges, Service - Working Across Boundaries Potential Telework Position: No Percent of Travel Required: 0 - 10% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Viasat Bigger challenges. Bolder ideas. Global impact. At Viasat, we're on a mission to deliver connections with the capacity to change the world. We're the company behind the world's fastest satellite internet service, with technology that's helping to bridge the digital divide and improve life for our customers around the globe. By providing powerful new ways for people to connect with one another, gain greater access to education, entertainment, medical research, commerce, and much more, our team is empowering millions of customers worldwide. We're growing rapidly and looking for passionate, innovative professionals to join our team and connect the world to more. You'll work in a collaborative and inclusive environment that values diverse perspectives and continuous learning, and provides industry-leading benefits with unmatched opportunities for career growth. Our team is fearless in pursuit of new ideas and uncompromising in our quest to become the world's first truly global Internet Service Provider. Interested in joining our mission? Take a look at career opportunities at Viasat today. As a Senior Product Manager on our Global Business Services team, you will act as a product leader responsible for the development and management of the customer and partner experience as they purchase, use, and pay for various products and services for a variety of business markets. Primary to the role is assessing internal, market, and channel needs and identifying opportunities to create new and improve existing customer experiences. You will need to seek out areas of friction in the existing experience and work closely with other product managers to avoid introducing friction. This will be followed by envisioning and defining the ideal customer experience, building the business case and working closely with an agile development team and other stake holders to bring it to life. Additionally, as the Product Manager you will be responsible for the roadmap and prioritization of product initiatives and experience improvements. To be successful, you must be able to develop compelling, unique and effective value positions to bring to market, demonstrate strong business acumen, and develop effective product strategies with a clear understanding of the specific industry and the marketplaces in which our product competes. Furthermore, the Product Manager will formulate business cases/plans for the product and maintain a business plan for products throughout the product lifecycle. Job Responsibilities Develop a strong product vision that can be clearly and effectively communicated internally, to the market, and to the channel Drive roadmap, strategy and requirements management processes to generate the right priorities for the product, initially and over its lifecycle Develop and regularly communicate product, technology development and other roadmaps internally and externally Lead multidisciplinary team(s) across the product/service line for an entire portfolio through a collaborative, positive, business/market driven leadership style that is oriented toward the longer view vs. short term gain/profitability Write clear and complete product and service requirements documents that describe the customer's entire ideal experience Drive strategy for the product and collaborate with other Product Managers on their strategy development, as well as align the product strategy and portfolio with complementary offerings and with overall corporate strategic direction Monitor key metrics for the product and drive actions through the product team to achieve and maintain product success through defined product success criteria. Identify, understand and mitigate product vulnerabilities in current product/service releases and guide the mitigation/minimization/elimination of those vulnerabilities in future product/service releases Review industry, market channel and technology trends with a clear understanding of competitor strengths and weaknesses, activities and alliances Spend time with customers and channel partners to understand customer problems, observing customers firsthand whenever possible, especially observing product use by customers in real-world activities Work with CX/UX to define and develop amazing customer and partner experiences. Develop product forecast and financial plans with an understanding of revenue recognition, cost allocations, cash flow implications, and balance sheet impact. Work with marketing to develop marketing communication plans Develop product training programs for and otherwise support the BD/sales force, agents and distribution partners and provide training as needed Requirements 10+ years demonstrated product management, product engineering leadership, product marketing management, or other relevant business experience Demonstrated strong analytical, financial and strategic skills Highly energetic, positive attitude individual with strong interpersonal skills Experience working in an Agile development environment using Scrum and Nexus methodologies Experience in writing use cases, working with CX/UX teams to develop and communicate the customer experience Proven track record of successfully managing cross-functional teams in complex projects Excellent verbal and written communication skills Ability to work independently and stay focused in a dynamic environment Ability to lead through influence and mobilize individuals in and outside of Product Management to achieve business goals (including superior "soft" skills) Proven ability to effectively/efficiently manage product release launches Strong sense of urgency, with a demonstrated commitment to providing unequalled customer service Experience in pricing, roadmaps, and product strategy Ability to work in the College Station, TX or Carlsbad, CA office Bachelor's Degree in a relevant business or technical area Up to 25% travel to customers, partners, and various Viasat locations Preferences MBA or significant demonstrated business leadership experience Experience in writing requirements for Front end systems, orchestration flows, channel partner operations, and/or billing/payment systems Detailed understanding of IT systems Working knowledge of cost/managerial accounting Previous service operations experience Experience in companies that sold through channels Domain knowledge of Viasat's products (i.e., any of satellite communications, internet services, government communications, cryptography, mobile communications, broadband communications and networking equipment and services, etc.) To learn more about this site and other office locations, please click here ! Additional requirements Minimum education: BA/BS Years of experience: 8 plus years Travel: Up to 25% Citizenship: None Clearance: None

Viasat Bigger challenges. Bolder ideas. Global impact. At Viasat, we're on a mission to deliver connections with the capacity to change the world. We're the company behind the world's fastest satellite internet service, with technology that's helping to bridge the digital divide and improve life for our customers around the globe. By providing powerful new ways for people to connect with one another, gain greater access to education, entertainment, medical research, commerce, and much more, our team is empowering millions of customers worldwide. We're growing rapidly and looking for passionate, innovative professionals to join our team and connect the world to more. You'll work in a collaborative and inclusive environment that values diverse perspectives and continuous learning, and provides industry-leading benefits with unmatched opportunities for career growth. Our team is fearless in pursuit of new ideas and uncompromising in our quest to become the world's first truly global Internet Service Provider. Interested in joining our mission? Take a look at career opportunities at Viasat today. As a Senior Product Manager on our Global Business Services team, you will act as a product leader responsible for the development and management of the customer and partner experience as they purchase, use, and pay for various products and services for a variety of business markets. Primary to the role is assessing internal, market, and channel needs and identifying opportunities to create new and improve existing customer experiences. You will need to seek out areas of friction in the existing experience and work closely with other product managers to avoid introducing friction. This will be followed by envisioning and defining the ideal customer experience, building the business case and working closely with an agile development team and other stake holders to bring it to life. Additionally, as the Product Manager you will be responsible for the roadmap and prioritization of product initiatives and experience improvements. To be successful, you must be able to develop compelling, unique and effective value positions to bring to market, demonstrate strong business acumen, and develop effective product strategies with a clear understanding of the specific industry and the marketplaces in which our product competes. Furthermore, the Product Manager will formulate business cases/plans for the product and maintain a business plan for products throughout the product lifecycle. Job Responsibilities Develop a strong product vision that can be clearly and effectively communicated internally, to the market, and to the channel Drive roadmap, strategy and requirements management processes to generate the right priorities for the product, initially and over its lifecycle Develop and regularly communicate product, technology development and other roadmaps internally and externally Lead multidisciplinary team(s) across the product/service line for an entire portfolio through a collaborative, positive, business/market driven leadership style that is oriented toward the longer view vs. short term gain/profitability Write clear and complete product and service requirements documents that describe the customer's entire ideal experience Drive strategy for the product and collaborate with other Product Managers on their strategy development, as well as align the product strategy and portfolio with complementary offerings and with overall corporate strategic direction Monitor key metrics for the product and drive actions through the product team to achieve and maintain product success through defined product success criteria. Identify, understand and mitigate product vulnerabilities in current product/service releases and guide the mitigation/minimization/elimination of those vulnerabilities in future product/service releases Review industry, market channel and technology trends with a clear understanding of competitor strengths and weaknesses, activities and alliances Spend time with customers and channel partners to understand customer problems, observing customers firsthand whenever possible, especially observing product use by customers in real-world activities Work with CX/UX to define and develop amazing customer and partner experiences. Develop product forecast and financial plans with an understanding of revenue recognition, cost allocations, cash flow implications, and balance sheet impact. Work with marketing to develop marketing communication plans Develop product training programs for and otherwise support the BD/sales force, agents and distribution partners and provide training as needed Requirements 10+ years demonstrated product management, product engineering leadership, product marketing management, or other relevant business experience Demonstrated strong analytical, financial and strategic skills Highly energetic, positive attitude individual with strong interpersonal skills Experience working in an Agile development environment using Scrum and Nexus methodologies Experience in writing use cases, working with CX/UX teams to develop and communicate the customer experience Proven track record of successfully managing cross-functional teams in complex projects Excellent verbal and written communication skills Ability to work independently and stay focused in a dynamic environment Ability to lead through influence and mobilize individuals in and outside of Product Management to achieve business goals (including superior "soft" skills) Proven ability to effectively/efficiently manage product release launches Strong sense of urgency, with a demonstrated commitment to providing unequalled customer service Experience in pricing, roadmaps, and product strategy Ability to work in the College Station, TX or Carlsbad, CA office Bachelor's Degree in a relevant business or technical area Up to 25% travel to customers, partners, and various Viasat locations Preferences MBA or significant demonstrated business leadership experience Experience in writing requirements for Front end systems, orchestration flows, channel partner operations, and/or billing/payment systems Detailed understanding of IT systems Working knowledge of cost/managerial accounting Previous service operations experience Experience in companies that sold through channels Domain knowledge of Viasat's products (i.e., any of satellite communications, internet services, government communications, cryptography, mobile communications, broadband communications and networking equipment and services, etc.) To learn more about this site and other office locations, please click here ! Additional requirements Minimum education: BA/BS Years of experience: 8 plus years Travel: Up to 25% Citizenship: None Clearance: None

Viasat Bigger challenges. Bolder ideas. Global impact. At Viasat, we're on a mission to deliver connections with the capacity to change the world. We're the company behind the world's fastest satellite internet service, with technology that's helping to bridge the digital divide and improve life for our customers around the globe. By providing powerful new ways for people to connect with one another, gain greater access to education, entertainment, medical research, commerce, and much more, our team is empowering millions of customers worldwide. We're growing rapidly and looking for passionate, innovative professionals to join our team and connect the world to more. You'll work in a collaborative and inclusive environment that values diverse perspectives and continuous learning, and provides industry-leading benefits with unmatched opportunities for career growth. Our team is fearless in pursuit of new ideas and uncompromising in our quest to become the world's first truly global Internet Service Provider. Interested in joining our mission? Take a look at career opportunities at Viasat today. As a Senior Product Manager on our Global Business Services team, you will act as a product leader responsible for the development and management of the customer and partner experience as they purchase, use, and pay for various products and services for a variety of business markets. Primary to the role is assessing internal, market, and channel needs and identifying opportunities to create new and improve existing customer experiences. You will need to seek out areas of friction in the existing experience and work closely with other product managers to avoid introducing friction. This will be followed by envisioning and defining the ideal customer experience, building the business case and working closely with an agile development team and other stake holders to bring it to life. Additionally, as the Product Manager you will be responsible for the roadmap and prioritization of product initiatives and experience improvements. To be successful, you must be able to develop compelling, unique and effective value positions to bring to market, demonstrate strong business acumen, and develop effective product strategies with a clear understanding of the specific industry and the marketplaces in which our product competes. Furthermore, the Product Manager will formulate business cases/plans for the product and maintain a business plan for products throughout the product lifecycle. Job Responsibilities Develop a strong product vision that can be clearly and effectively communicated internally, to the market, and to the channel Drive roadmap, strategy and requirements management processes to generate the right priorities for the product, initially and over its lifecycle Develop and regularly communicate product, technology development and other roadmaps internally and externally Lead multidisciplinary team(s) across the product/service line for an entire portfolio through a collaborative, positive, business/market driven leadership style that is oriented toward the longer view vs. short term gain/profitability Write clear and complete product and service requirements documents that describe the customer's entire ideal experience Drive strategy for the product and collaborate with other Product Managers on their strategy development, as well as align the product strategy and portfolio with complementary offerings and with overall corporate strategic direction Monitor key metrics for the product and drive actions through the product team to achieve and maintain product success through defined product success criteria. Identify, understand and mitigate product vulnerabilities in current product/service releases and guide the mitigation/minimization/elimination of those vulnerabilities in future product/service releases Review industry, market channel and technology trends with a clear understanding of competitor strengths and weaknesses, activities and alliances Spend time with customers and channel partners to understand customer problems, observing customers firsthand whenever possible, especially observing product use by customers in real-world activities Work with CX/UX to define and develop amazing customer and partner experiences. Develop product forecast and financial plans with an understanding of revenue recognition, cost allocations, cash flow implications, and balance sheet impact. Work with marketing to develop marketing communication plans Develop product training programs for and otherwise support the BD/sales force, agents and distribution partners and provide training as needed Requirements 10+ years demonstrated product management, product engineering leadership, product marketing management, or other relevant business experience Demonstrated strong analytical, financial and strategic skills Highly energetic, positive attitude individual with strong interpersonal skills Experience working in an Agile development environment using Scrum and Nexus methodologies Experience in writing use cases, working with CX/UX teams to develop and communicate the customer experience Proven track record of successfully managing cross-functional teams in complex projects Excellent verbal and written communication skills Ability to work independently and stay focused in a dynamic environment Ability to lead through influence and mobilize individuals in and outside of Product Management to achieve business goals (including superior "soft" skills) Proven ability to effectively/efficiently manage product release launches Strong sense of urgency, with a demonstrated commitment to providing unequalled customer service Experience in pricing, roadmaps, and product strategy Ability to work in the College Station, TX or Carlsbad, CA office Bachelor's Degree in a relevant business or technical area Up to 25% travel to customers, partners, and various Viasat locations Preferences MBA or significant demonstrated business leadership experience Experience in writing requirements for Front end systems, orchestration flows, channel partner operations, and/or billing/payment systems Detailed understanding of IT systems Working knowledge of cost/managerial accounting Previous service operations experience Experience in companies that sold through channels Domain knowledge of Viasat's products (i.e., any of satellite communications, internet services, government communications, cryptography, mobile communications, broadband communications and networking equipment and services, etc.) To learn more about this site and other office locations, please click here ! Additional requirements Minimum education: BA/BS Years of experience: 8 plus years Travel: Up to 25% Citizenship: None Clearance: None

Aetna Description: Support comprehensive coordination of medical services including Care Team intake, screening and supporting the implementation of care plans to promote effective utilization of healthcare services. Promotes/supports quality effectiveness of Healthcare Services. 64336 Fundamental Components: Responsible for initial review and triage of Care Team tasks.Identifies principle reason for admission, facility, and member product to correctly apply intervention assessment tools. Screens patients using targeted intervention business rules and processes to identify needed medical services, make appropriate referrals to medical services staff and coordinate the required services in accordance with the benefit plan. Monitors non-targeted cases for entry of appropriate discharge date and disposition. Identifies and refers outlier cases (e.g., Length of Stay) to clinical staff. Identifies triggers for referral into Aetna's Case Management, Disease Management, Mixed Services, and other Specialty Programs. Utilizes eTUMS and other Aetna systems to build, research and enter member information, as needed. Support the Development and Implementation of Care Plans. Coordinates and arranges for health care service delivery under the direction of nurse or medical director in the most appropriate setting at the most appropriate expense by identifying opportunities for the patient to utilize participating providers and services. Promotes communication, both internally and externally to enhance effectiveness of medical management services (e.g.,health care providers, and health care team members respectively). Performs non-medical research pertinent to the establishment, maintenance and closure of open cases. Provides support services to team members by answering telephone calls, taking messages, researching information and assisting in solving problems. Adheres to Compliance with PM Policies and Regulatory Standards. Maintains accurate and complete documentation of required information that meets risk management, regulatory, and accreditation requirements. Protects the confidentiality of member information and adheres to company policies regarding confidentiality. May assist in the research and resolution of claims payment issues. Supports the administration of the hospital care, case management and quality management processes in compliance with various laws and regulations, URAQ and/or NCQA standards, Case Management Society of America (CMSA) standards where applicable, while adhering to company policy and procedures. Background Experience: 2-4 years experience as a medical assistant, office assistant. High School Diploma or G.E.D. Additional Job Information: Effective communication, telephonic and organization skills.Familiarity with basic medical terminology and concepts used in care management. Strong customer service skills to coordinate service delivery including attention to customers, sensitivity to issues, proactive identification and resolution of issues to promote positive outcomes for members. Computer literacy in order to navigate through internal/external computer systems, including Excel and Microsoft Word. Ability to effectively participate in a multi-disciplinary team including internal and external participants. Potential Telework Position: No Percent of Travel Required: 10 - 25% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Walgreens Responsibilities Job Objectives Maximizes sales and brand awareness by providing exceptional customer care to all customers in a friendly, efficient, and professional manner; gives impartial, personalized, expertise and advice regardless of brand and budget. Demonstrates a passion for beauty and provides inspirational beauty knowledge and know-how. Provides customers with solutions for their beauty needs, including mini-makeovers and skincare consultations, with an emphasis on the customers' total look. Models and delivers a distinctive and delightful customer experience. Oversees and maintains overall beauty department standards. Job Responsibilities/Tasks Customer Experience Engages customers by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer care best practices by proactively offering assistance, asking questions to determine customers' needs, and informing customers of options. Greets, listens, and engages customers to identify their needs, making them aware of appropriate products and services, and providing warm transfers to other areas of the store when necessary. Provides expertise in product demonstrations and consultations utilizing tools such as the Matchmade Device, Skin Hydrometer, and tablet. Leads and delivers in-store events to promote brand awareness and loyalty of Owned Brands and total Beauty/Personal Care. Builds relationships with customers; provides authentic closure of customer interaction and builds and fosters relationships. Engages with omni-channel solutions to enhance customer engagement/experience. Locates products in other stores or online if unavailable in the store. Operations Achieves or exceeds predetermined sales goals by assisting customers in the purchase of products and by modeling exceptional customer care. Reviews scorecard on a regular basis to understand performance within store and district; partners with store leadership and BAE to create improvement goals. Consistently focuses on link-selling and up-selling with customers by showing them sale items and complimentary offerings. Uses testers and sampling to demonstrate product application and leverage items from beauty promotional programs. Ensures testers are stocked and maintained in compliance with hygiene standards; maintains a clean and organized department. Implements company asset protection procedures to identify and minimize profit loss. Processes sales for customers and/or employee purchases on cash register. Participates in meetings and conference calls concerning programs and promotions, new items, brand launches, sales goals, and modeling exceptional customer care. Has working knowledge of store systems and store equipment. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments as assigned. Training & Personal Development Seeks self-development by monitoring own performance, setting high personal standards, maintaining awareness of beauty trends, learning from others, and improving job performance. Maintains knowledge of competition, new product/brand launches, and overall industry trends. Attends and participates in meetings, seminars, and other knowledge and business-driving opportunities; educates store team on new beauty updates, information, and learnings from training. Attends training and completes e-learning modules requested by Manager or assigned by Corporate. Maintains professional appearance and image in compliance with company guidelines at all times. Models and shares behavior with other Beauty Consultants; provides training and assistance to new Beauty Consultants. Works collaboratively with the Beauty Area Expert to review goals and maintain product knowledge. Walgreens, one of the nation's largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health and wellbeing enterprise. More than 10 million customers interact with Walgreens each day in communities across America, using the most convenient, multichannel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services and advice. Walgreens operates 8,175 drugstores with a presence in all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands. Walgreens omnichannel business includes Walgreens.com. Approximately 400 Walgreens stores offer Healthcare Clinic or other provider retail clinic services. As the neighborhood drugstore and retailer, our goal is to make health and happiness simpler, easier and within reach. And we remain a trusted wellness provider offering convenient access to important health services, such as immunizations and an array of pharmacy services that can help patients improve their health. To our team members, Walgreens represents a unique opportunity to excel in their careers in a welcoming and inclusive environment. We offer the chance to work in a truly supportive environment, and be a part of a progressive organization dedicated to the well-being of our customers, team members and the communities we all call home.

Walgreens Responsibilities Job Objectives Maximizes sales and brand awareness by providing exceptional customer care to all customers in a friendly, efficient, and professional manner; gives impartial, personalized, expertise and advice regardless of brand and budget. Demonstrates a passion for beauty and provides inspirational beauty knowledge and know-how. Provides customers with solutions for their beauty needs, including mini-makeovers and skincare consultations, with an emphasis on the customers' total look. Models and delivers a distinctive and delightful customer experience. Oversees and maintains overall beauty department standards. Job Responsibilities/Tasks Customer Experience Engages customers by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer care best practices by proactively offering assistance, asking questions to determine customers' needs, and informing customers of options. Greets, listens, and engages customers to identify their needs, making them aware of appropriate products and services, and providing warm transfers to other areas of the store when necessary. Provides expertise in product demonstrations and consultations utilizing tools such as the Matchmade Device, Skin Hydrometer, and tablet. Leads and delivers in-store events to promote brand awareness and loyalty of Owned Brands and total Beauty/Personal Care. Builds relationships with customers; provides authentic closure of customer interaction and builds and fosters relationships. Engages with omni-channel solutions to enhance customer engagement/experience. Locates products in other stores or online if unavailable in the store. Operations Achieves or exceeds predetermined sales goals by assisting customers in the purchase of products and by modeling exceptional customer care. Reviews scorecard on a regular basis to understand performance within store and district; partners with store leadership and BAE to create improvement goals. Consistently focuses on link-selling and up-selling with customers by showing them sale items and complimentary offerings. Uses testers and sampling to demonstrate product application and leverage items from beauty promotional programs. Ensures testers are stocked and maintained in compliance with hygiene standards; maintains a clean and organized department. Implements company asset protection procedures to identify and minimize profit loss. Processes sales for customers and/or employee purchases on cash register. Participates in meetings and conference calls concerning programs and promotions, new items, brand launches, sales goals, and modeling exceptional customer care. Has working knowledge of store systems and store equipment. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments as assigned. Training & Personal Development Seeks self-development by monitoring own performance, setting high personal standards, maintaining awareness of beauty trends, learning from others, and improving job performance. Maintains knowledge of competition, new product/brand launches, and overall industry trends. Attends and participates in meetings, seminars, and other knowledge and business-driving opportunities; educates store team on new beauty updates, information, and learnings from training. Attends training and completes e-learning modules requested by Manager or assigned by Corporate. Maintains professional appearance and image in compliance with company guidelines at all times. Models and shares behavior with other Beauty Consultants; provides training and assistance to new Beauty Consultants. Works collaboratively with the Beauty Area Expert to review goals and maintain product knowledge. Walgreens, one of the nation's largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health and wellbeing enterprise. More than 10 million customers interact with Walgreens each day in communities across America, using the most convenient, multichannel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services and advice. Walgreens operates 8,175 drugstores with a presence in all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands. Walgreens omnichannel business includes Walgreens.com. Approximately 400 Walgreens stores offer Healthcare Clinic or other provider retail clinic services. As the neighborhood drugstore and retailer, our goal is to make health and happiness simpler, easier and within reach. And we remain a trusted wellness provider offering convenient access to important health services, such as immunizations and an array of pharmacy services that can help patients improve their health. To our team members, Walgreens represents a unique opportunity to excel in their careers in a welcoming and inclusive environment. We offer the chance to work in a truly supportive environment, and be a part of a progressive organization dedicated to the well-being of our customers, team members and the communities we all call home.

Walgreens Responsibilities Job Objectives Maximizes sales and brand awareness by providing exceptional customer care to all customers in a friendly, efficient, and professional manner; gives impartial, personalized, expertise and advice regardless of brand and budget. Demonstrates a passion for beauty and provides inspirational beauty knowledge and know-how. Provides customers with solutions for their beauty needs, including mini-makeovers and skincare consultations, with an emphasis on the customers' total look. Models and delivers a distinctive and delightful customer experience. Oversees and maintains overall beauty department standards. Job Responsibilities/Tasks Customer Experience Engages customers by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer care best practices by proactively offering assistance, asking questions to determine customers' needs, and informing customers of options. Greets, listens, and engages customers to identify their needs, making them aware of appropriate products and services, and providing warm transfers to other areas of the store when necessary. Provides expertise in product demonstrations and consultations utilizing tools such as the Matchmade Device, Skin Hydrometer, and tablet. Leads and delivers in-store events to promote brand awareness and loyalty of Owned Brands and total Beauty/Personal Care. Builds relationships with customers; provides authentic closure of customer interaction and builds and fosters relationships. Engages with omni-channel solutions to enhance customer engagement/experience. Locates products in other stores or online if unavailable in the store. Operations Achieves or exceeds predetermined sales goals by assisting customers in the purchase of products and by modeling exceptional customer care. Reviews scorecard on a regular basis to understand performance within store and district; partners with store leadership and BAE to create improvement goals. Consistently focuses on link-selling and up-selling with customers by showing them sale items and complimentary offerings. Uses testers and sampling to demonstrate product application and leverage items from beauty promotional programs. Ensures testers are stocked and maintained in compliance with hygiene standards; maintains a clean and organized department. Implements company asset protection procedures to identify and minimize profit loss. Processes sales for customers and/or employee purchases on cash register. Participates in meetings and conference calls concerning programs and promotions, new items, brand launches, sales goals, and modeling exceptional customer care. Has working knowledge of store systems and store equipment. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments as assigned. Training & Personal Development Seeks self-development by monitoring own performance, setting high personal standards, maintaining awareness of beauty trends, learning from others, and improving job performance. Maintains knowledge of competition, new product/brand launches, and overall industry trends. Attends and participates in meetings, seminars, and other knowledge and business-driving opportunities; educates store team on new beauty updates, information, and learnings from training. Attends training and completes e-learning modules requested by Manager or assigned by Corporate. Maintains professional appearance and image in compliance with company guidelines at all times. Models and shares behavior with other Beauty Consultants; provides training and assistance to new Beauty Consultants. Works collaboratively with the Beauty Area Expert to review goals and maintain product knowledge. Walgreens, one of the nation's largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health and wellbeing enterprise. More than 10 million customers interact with Walgreens each day in communities across America, using the most convenient, multichannel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services and advice. Walgreens operates 8,175 drugstores with a presence in all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands. Walgreens omnichannel business includes Walgreens.com. Approximately 400 Walgreens stores offer Healthcare Clinic or other provider retail clinic services. As the neighborhood drugstore and retailer, our goal is to make health and happiness simpler, easier and within reach. And we remain a trusted wellness provider offering convenient access to important health services, such as immunizations and an array of pharmacy services that can help patients improve their health. To our team members, Walgreens represents a unique opportunity to excel in their careers in a welcoming and inclusive environment. We offer the chance to work in a truly supportive environment, and be a part of a progressive organization dedicated to the well-being of our customers, team members and the communities we all call home.

Walgreens Responsibilities Job Objectives Maximizes sales and brand awareness by providing exceptional customer care to all customers in a friendly, efficient, and professional manner; gives impartial, personalized, expertise and advice regardless of brand and budget. Demonstrates a passion for beauty and provides inspirational beauty knowledge and know-how. Provides customers with solutions for their beauty needs, including mini-makeovers and skincare consultations, with an emphasis on the customers' total look. Models and delivers a distinctive and delightful customer experience. Oversees and maintains overall beauty department standards. Job Responsibilities/Tasks Customer Experience Engages customers by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer care best practices by proactively offering assistance, asking questions to determine customers' needs, and informing customers of options. Greets, listens, and engages customers to identify their needs, making them aware of appropriate products and services, and providing warm transfers to other areas of the store when necessary. Provides expertise in product demonstrations and consultations utilizing tools such as the Matchmade Device, Skin Hydrometer, and tablet. Leads and delivers in-store events to promote brand awareness and loyalty of Owned Brands and total Beauty/Personal Care. Builds relationships with customers; provides authentic closure of customer interaction and builds and fosters relationships. Engages with omni-channel solutions to enhance customer engagement/experience. Locates products in other stores or online if unavailable in the store. Operations Achieves or exceeds predetermined sales goals by assisting customers in the purchase of products and by modeling exceptional customer care. Reviews scorecard on a regular basis to understand performance within store and district; partners with store leadership and BAE to create improvement goals. Consistently focuses on link-selling and up-selling with customers by showing them sale items and complimentary offerings. Uses testers and sampling to demonstrate product application and leverage items from beauty promotional programs. Ensures testers are stocked and maintained in compliance with hygiene standards; maintains a clean and organized department. Implements company asset protection procedures to identify and minimize profit loss. Processes sales for customers and/or employee purchases on cash register. Participates in meetings and conference calls concerning programs and promotions, new items, brand launches, sales goals, and modeling exceptional customer care. Has working knowledge of store systems and store equipment. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments as assigned. Training & Personal Development Seeks self-development by monitoring own performance, setting high personal standards, maintaining awareness of beauty trends, learning from others, and improving job performance. Maintains knowledge of competition, new product/brand launches, and overall industry trends. Attends and participates in meetings, seminars, and other knowledge and business-driving opportunities; educates store team on new beauty updates, information, and learnings from training. Attends training and completes e-learning modules requested by Manager or assigned by Corporate. Maintains professional appearance and image in compliance with company guidelines at all times. Models and shares behavior with other Beauty Consultants; provides training and assistance to new Beauty Consultants. Works collaboratively with the Beauty Area Expert to review goals and maintain product knowledge. Walgreens, one of the nation's largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health and wellbeing enterprise. More than 10 million customers interact with Walgreens each day in communities across America, using the most convenient, multichannel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services and advice. Walgreens operates 8,175 drugstores with a presence in all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands. Walgreens omnichannel business includes Walgreens.com. Approximately 400 Walgreens stores offer Healthcare Clinic or other provider retail clinic services. As the neighborhood drugstore and retailer, our goal is to make health and happiness simpler, easier and within reach. And we remain a trusted wellness provider offering convenient access to important health services, such as immunizations and an array of pharmacy services that can help patients improve their health. To our team members, Walgreens represents a unique opportunity to excel in their careers in a welcoming and inclusive environment. We offer the chance to work in a truly supportive environment, and be a part of a progressive organization dedicated to the well-being of our customers, team members and the communities we all call home.

Walgreens Responsibilities Job Objectives Maximizes sales and brand awareness by providing exceptional customer care to all customers in a friendly, efficient, and professional manner; gives impartial, personalized, expertise and advice regardless of brand and budget. Demonstrates a passion for beauty and provides inspirational beauty knowledge and know-how. Provides customers with solutions for their beauty needs, including mini-makeovers and skincare consultations, with an emphasis on the customers' total look. Models and delivers a distinctive and delightful customer experience. Oversees and maintains overall beauty department standards. Job Responsibilities/Tasks Customer Experience Engages customers by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer care best practices by proactively offering assistance, asking questions to determine customers' needs, and informing customers of options. Greets, listens, and engages customers to identify their needs, making them aware of appropriate products and services, and providing warm transfers to other areas of the store when necessary. Provides expertise in product demonstrations and consultations utilizing tools such as the Matchmade Device, Skin Hydrometer, and tablet. Leads and delivers in-store events to promote brand awareness and loyalty of Owned Brands and total Beauty/Personal Care. Builds relationships with customers; provides authentic closure of customer interaction and builds and fosters relationships. Engages with omni-channel solutions to enhance customer engagement/experience. Locates products in other stores or online if unavailable in the store. Operations Achieves or exceeds predetermined sales goals by assisting customers in the purchase of products and by modeling exceptional customer care. Reviews scorecard on a regular basis to understand performance within store and district; partners with store leadership and BAE to create improvement goals. Consistently focuses on link-selling and up-selling with customers by showing them sale items and complimentary offerings. Uses testers and sampling to demonstrate product application and leverage items from beauty promotional programs. Ensures testers are stocked and maintained in compliance with hygiene standards; maintains a clean and organized department. Implements company asset protection procedures to identify and minimize profit loss. Processes sales for customers and/or employee purchases on cash register. Participates in meetings and conference calls concerning programs and promotions, new items, brand launches, sales goals, and modeling exceptional customer care. Has working knowledge of store systems and store equipment. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments as assigned. Training & Personal Development Seeks self-development by monitoring own performance, setting high personal standards, maintaining awareness of beauty trends, learning from others, and improving job performance. Maintains knowledge of competition, new product/brand launches, and overall industry trends. Attends and participates in meetings, seminars, and other knowledge and business-driving opportunities; educates store team on new beauty updates, information, and learnings from training. Attends training and completes e-learning modules requested by Manager or assigned by Corporate. Maintains professional appearance and image in compliance with company guidelines at all times. Models and shares behavior with other Beauty Consultants; provides training and assistance to new Beauty Consultants. Works collaboratively with the Beauty Area Expert to review goals and maintain product knowledge. Walgreens, one of the nation's largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health and wellbeing enterprise. More than 10 million customers interact with Walgreens each day in communities across America, using the most convenient, multichannel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services and advice. Walgreens operates 8,175 drugstores with a presence in all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands. Walgreens omnichannel business includes Walgreens.com. Approximately 400 Walgreens stores offer Healthcare Clinic or other provider retail clinic services. As the neighborhood drugstore and retailer, our goal is to make health and happiness simpler, easier and within reach. And we remain a trusted wellness provider offering convenient access to important health services, such as immunizations and an array of pharmacy services that can help patients improve their health. To our team members, Walgreens represents a unique opportunity to excel in their careers in a welcoming and inclusive environment. We offer the chance to work in a truly supportive environment, and be a part of a progressive organization dedicated to the well-being of our customers, team members and the communities we all call home.