Nov 10, 2019
Grow as We Grow and Take Your Career to New Heights! Do you have a knack for providing top-level customer service? Do you go the extra mile to ensure satisfaction for clients and guests? Do you want to be part of a fun and growing company? If so, this just might be the right opportunity for you! As a Resident Experience Coordinator, you will work at the main entrance desk of our residential client communities and be the first to meet residents with a warm welcome first impression. Our ideal candidate will be able to provide excellent customer service and be effortlessly handle resident requests with the goal of providing a Standard-Setting resident experience. Pay: $15 hourly Work Schedule: 24 hour property. You will be required to work night shift 11pm - 7am. Must be available weekends. Essential duties include: Welcome customers upon entrance with a warm welcome Act as point of reference for resident who need assistance, reservations and information attending to their needs and requirements Understand resident's needs and provide them with personalized solutions and suggestions Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations Arrange events, excursions, and transportation upon requests from residents Answer phone inquiries and handling requests as needed You are a good fit if you have the following education, experience, and skills: High school diploma or GED required 1-2 years of customer service experience in the hospitality industry Experience working as a concierge in a hotel or luxury condominium is a plus Experience in the multifamily industry is a plus Must have a commitment to service excellence with a friendly and positive attitude The ability to multi-task and handle various duties at one time Possess time-management and problem-solving skills with the ability to find appropriate resolutions for Resident complaints Maintain a professional appearance and friendly attitude toward residents and community staff Must enjoy delighting all residents and possess exemplary customer service skills Must display excellent verbal and written communications skills Attention to detail and quality Ability to take direction, be reliable, work productively on one's own and adhere to a schedule Must have excellent skills in Microsoft Office products Own an iPhone with IOS 9 or newer or Android 6 or newer Must be able to lift at least 25 pounds Must have a valid Comfortable with downloading and using mobile apps Able to keep up with the physical demands of being on your feet and walking for much of the day Valet Living, LLC is an industry leader - ahead of the national trend and the founder of five nights a week doorstep trash and recycling collection. Valet Living is a drug-free employer. All offers of employment will be contingent on successful background Check. Valet Living is an Equal Opportunity Employer.
Valet Living San Antonio, TX, USA Part-Time