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Walgreens Responsibilities HERO Program Summary The Walgreens HERO Program keeps our nation's heroes in mind - with an opportunity for veterans to transition their leadership experience into the civilian world. Through this program, participants start on a path to store management, while pursuing a bachelor's degree through Southern New Hampshire University (or other schools), all to help you achieve your long-term career goals. Through this program, you'll receive the support from senior leadership, as well as on-the-job mentorship, guiding you through our award-winning LEAP Program. LEAP fully prepares you to Lead, Engage, Advance, and Perform as a Walgreens Assistant Store Manager. Program Requirements: At least 6 months military experience Preferred Requirement: Willing and able to go to school and obtain your bachelor's as part of the HERO Program **If you do not meet the eligibility requirements for the HERO Program, we encourage you to apply to our open non-Hero Program Shift Lead and/or Assistant Store Manager Trainee opportunities. Job Objectives Under the direction of the store manager, oversees the operation of a Walgreen store. Assumes full management responsibility in the absence of the store manager and assistant store manager. Improves store sales, profitability and image through proper merchandising, protection of store assets, supervising team members in the absence of the store manager, and modeling and delivering a distinctive and delightful customer experience. Completes Drug Store Management training program during specified timeframe. Job Responsibilities Customer Experience Monitors and analyzes the customer service provided by team members. Offers feedback and coaching. Greets customers and clinic patients, and offers assistance with products and services. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Resolves customer complaints and helps respond to customers' special needs. Operations Supervises operation of the store and team members, opening/closing/changing shifts, and task delegation to team members. Supervises the control of the store money including register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping including ledger, invoices, cash reports and time records. Performs and supervises merchandising by planning and ensuring the implementation, sets, resets and revisions of basic department and end stands, display tables, and promotional space, using multiple discount pricing, signs, advertising, promotional items, seasonality, etc. Learns to analyze inventory trends and supervises inventory management, including ordering items, keeping stock, and liquidating stock and leveraging company resources to avoid outs and overstock. Supervises receiving, stocking, pricing, returning, and transferring of merchandise. Ensures that store/grounds are clean and presentable; manages repair and maintenance; responds to emergencies. Supervises operations of assigned location including strict compliance with any and all applicable laws and regulations, including but not limited to the sale of alcohol, tobacco, fresh food, and pharmacy products. Maintains knowledge of all computer and technology systems and software (e.g. registers, StoreNet, etc. Ensures response to all systems problems by contacting information technology support and seeking solutions. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned, including assisting team members as needed. Business Performance Management Receives exposure to analysis of financial and performance data for the store, pharmacy and clinic. Reviews and analyzes asset protection data and develops and implements action plans to reduce loss. People and Performance Management Supervises team members by assigning tasks, setting expectations, and providing feedback. Ensures training of team members; provides coaching and mentoring. Issues constructive discipline and makes discipline recommendations. Promotes teamwork and motivates team members by establishing expectations, tracking results, showing enthusiasm and sharing vision. Ensures compliance with all corporate policies, applicable employment laws, and is consistently fair in the treatment of all team members. Training and Personal Development Participates in company and on-the-job training to improve skills and productivity and attends training requested by Store Manager, District Management, and corporate leaders. Follows performance improvement plans offered by Store Manager and District Manager. Seeks self-development by monitoring own performance, setting high personal standards, learning about the fields of retail, pharmacy and management, seeking best practices. Obtains and maintains valid PTCB certification or pharmacy license as required by state. Communications Communicates regularly with team members through one-on-one discussions, group meetings, soliciting input, answering questions, and ensuring communication is open between management and non-management team members. Assists Store Manager in planning and attending community events.

Walgreens Responsibilities Job Objectives Under the direction of the store manager, oversees the operation of a Walgreen store. Assumes full management responsibility in the absence of the store manager and assistant store manager. Improves store sales, profitability and image through proper merchandising, protection of store assets, supervising team members in the absence of the store manager, and modeling and delivering a distinctive and delightful customer experience. Completes Drug Store Management training program during specified timeframe. Job Responsibilities Customer Experience Monitors and analyzes the customer service provided by team members. Offers feedback and coaching. Greets customers and clinic patients, and offers assistance with products and services. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Resolves customer complaints and helps respond to customers' special needs. Operations Supervises operation of the store and team members, opening/closing/changing shifts, and task delegation to team members. Supervises the control of the store money including register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping including ledger, invoices, cash reports and time records. Performs and supervises merchandising by planning and ensuring the implementation, sets, resets and revisions of basic department and end stands, display tables, and promotional space, using multiple discount pricing, signs, advertising, promotional items, seasonality, etc. Learns to analyze inventory trends and supervises inventory management, including ordering items, keeping stock, and liquidating stock and leveraging company resources to avoid outs and overstock. Supervises receiving, stocking, pricing, returning, and transferring of merchandise. Ensures that store/grounds are clean and presentable; manages repair and maintenance; responds to emergencies. Supervises operations of assigned location including strict compliance with any and all applicable laws and regulations, including but not limited to the sale of alcohol, tobacco, fresh food, and pharmacy products. Maintains knowledge of all computer and technology systems and software (e.g. registers, StoreNet, etc. Ensures response to all systems problems by contacting information technology support and seeking solutions. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned, including assisting team members as needed. Business Performance Management Receives exposure to analysis of financial and performance data for the store, pharmacy and clinic. Reviews and analyzes asset protection data and develops and implements action plans to reduce loss. People and Performance Management Supervises team members by assigning tasks, setting expectations, and providing feedback. Ensures training of team members; provides coaching and mentoring. Issues constructive discipline and makes discipline recommendations. Promotes teamwork and motivates team members by establishing expectations, tracking results, showing enthusiasm and sharing vision. Ensures compliance with all corporate policies, applicable employment laws, and is consistently fair in the treatment of all team members. Training and Personal Development Participates in company and on-the-job training to improve skills and productivity and attends training requested by Store Manager, District Management, and corporate leaders. Follows performance improvement plans offered by Store Manager and District Manager. Seeks self-development by monitoring own performance, setting high personal standards, learning about the fields of retail, pharmacy and management, seeking best practices. Obtains and maintains valid PTCB certification or pharmacy license as required by state. Communications Communicates regularly with team members through one-on-one discussions, group meetings, soliciting input, answering questions, and ensuring communication is open between management and non-management team members. Assists Store Manager in planning and attending community events.

Walgreens Responsibilities Job Objectives Under the direction of the store manager, oversees the operation of a Walgreen store. Assumes full management responsibility in the absence of the store manager and assistant store manager. Improves store sales, profitability and image through proper merchandising, protection of store assets, supervising team members in the absence of the store manager, and modeling and delivering a distinctive and delightful customer experience. Completes Drug Store Management training program during specified timeframe. Job Responsibilities Customer Experience Monitors and analyzes the customer service provided by team members. Offers feedback and coaching. Greets customers and clinic patients, and offers assistance with products and services. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Resolves customer complaints and helps respond to customers' special needs. Operations Supervises operation of the store and team members, opening/closing/changing shifts, and task delegation to team members. Supervises the control of the store money including register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping including ledger, invoices, cash reports and time records. Performs and supervises merchandising by planning and ensuring the implementation, sets, resets and revisions of basic department and end stands, display tables, and promotional space, using multiple discount pricing, signs, advertising, promotional items, seasonality, etc. Learns to analyze inventory trends and supervises inventory management, including ordering items, keeping stock, and liquidating stock and leveraging company resources to avoid outs and overstock. Supervises receiving, stocking, pricing, returning, and transferring of merchandise. Ensures that store/grounds are clean and presentable; manages repair and maintenance; responds to emergencies. Supervises operations of assigned location including strict compliance with any and all applicable laws and regulations, including but not limited to the sale of alcohol, tobacco, fresh food, and pharmacy products. Maintains knowledge of all computer and technology systems and software (e.g. registers, StoreNet, etc. Ensures response to all systems problems by contacting information technology support and seeking solutions. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned, including assisting team members as needed. Business Performance Management Receives exposure to analysis of financial and performance data for the store, pharmacy and clinic. Reviews and analyzes asset protection data and develops and implements action plans to reduce loss. People and Performance Management Supervises team members by assigning tasks, setting expectations, and providing feedback. Ensures training of team members; provides coaching and mentoring. Issues constructive discipline and makes discipline recommendations. Promotes teamwork and motivates team members by establishing expectations, tracking results, showing enthusiasm and sharing vision. Ensures compliance with all corporate policies, applicable employment laws, and is consistently fair in the treatment of all team members. Training and Personal Development Participates in company and on-the-job training to improve skills and productivity and attends training requested by Store Manager, District Management, and corporate leaders. Follows performance improvement plans offered by Store Manager and District Manager. Seeks self-development by monitoring own performance, setting high personal standards, learning about the fields of retail, pharmacy and management, seeking best practices. Obtains and maintains valid PTCB certification or pharmacy license as required by state. Communications Communicates regularly with team members through one-on-one discussions, group meetings, soliciting input, answering questions, and ensuring communication is open between management and non-management team members. Assists Store Manager in planning and attending community events.

Walgreens Responsibilities Job Objectives Learn to provide the best patient experience through assisting the pharmacist and pharmacy team members in accordance with state and federal regulations. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. Models and delivers a distinctive and delightful customer experience. Learns and champions pharmacy policy, procedures, and customer service best practices needed to perform as a future pharmacist. Job Responsibilities/Tasks Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Develops strong relationships with customers. Operations Learn from store and pharmacy team members, field leadership, team members and customers/patients Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct. Performs duties as assigned and supervised by the pharmacist in accordance with Walgreens standard operating procedures for entering, third party processing, filling, and dispensing prescriptions. Assists pharmacists and other healthcare providers in delivering patient care and services that are within the state scope of practice for pharmacy interns including patient counseling and other health services (i.e. blood pressure, medication therapy management). Immediately reports prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required. Takes customer to OTC aisle when possible to assist in locating products. Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians. Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs. Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Complete special assignments and other tasks as assigned. Training & Personal Development Complete required training Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

Walgreens Responsibilities Job Objectives Under the direction of the store manager, oversees the operation of a Walgreen store. Assumes full management responsibility in the absence of the store manager and assistant store manager. Improves store sales, profitability and image through proper merchandising, protection of store assets, supervising team members in the absence of the store manager, and modeling and delivering a distinctive and delightful customer experience. Completes Drug Store Management training program during specified timeframe. Job Responsibilities Customer Experience Monitors and analyzes the customer service provided by team members. Offers feedback and coaching. Greets customers and clinic patients, and offers assistance with products and services. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Resolves customer complaints and helps respond to customers' special needs. Operations Supervises operation of the store and team members, opening/closing/changing shifts, and task delegation to team members. Supervises the control of the store money including register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping including ledger, invoices, cash reports and time records. Performs and supervises merchandising by planning and ensuring the implementation, sets, resets and revisions of basic department and end stands, display tables, and promotional space, using multiple discount pricing, signs, advertising, promotional items, seasonality, etc. Learns to analyze inventory trends and supervises inventory management, including ordering items, keeping stock, and liquidating stock and leveraging company resources to avoid outs and overstock. Supervises receiving, stocking, pricing, returning, and transferring of merchandise. Ensures that store/grounds are clean and presentable; manages repair and maintenance; responds to emergencies. Supervises operations of assigned location including strict compliance with any and all applicable laws and regulations, including but not limited to the sale of alcohol, tobacco, fresh food, and pharmacy products. Maintains knowledge of all computer and technology systems and software (e.g. registers, StoreNet, etc. Ensures response to all systems problems by contacting information technology support and seeking solutions. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned, including assisting team members as needed. Business Performance Management Receives exposure to analysis of financial and performance data for the store, pharmacy and clinic. Reviews and analyzes asset protection data and develops and implements action plans to reduce loss. People and Performance Management Supervises team members by assigning tasks, setting expectations, and providing feedback. Ensures training of team members; provides coaching and mentoring. Issues constructive discipline and makes discipline recommendations. Promotes teamwork and motivates team members by establishing expectations, tracking results, showing enthusiasm and sharing vision. Ensures compliance with all corporate policies, applicable employment laws, and is consistently fair in the treatment of all team members. Training and Personal Development Participates in company and on-the-job training to improve skills and productivity and attends training requested by Store Manager, District Management, and corporate leaders. Follows performance improvement plans offered by Store Manager and District Manager. Seeks self-development by monitoring own performance, setting high personal standards, learning about the fields of retail, pharmacy and management, seeking best practices. Obtains and maintains valid PTCB certification or pharmacy license as required by state. Communications Communicates regularly with team members through one-on-one discussions, group meetings, soliciting input, answering questions, and ensuring communication is open between management and non-management team members. Assists Store Manager in planning and attending community events.

Doubletree Tampa Airport Westshore FL98 To maintain the guestrooms and back of the house areas in good repair by performing various tasks related to a variety of trades including but not limited to carpentry, plumbing, electrical, air conditioning, painting, wall covering and masonry to ensure an attractive and well-maintained hotel. The Engineer will: Inspect guestrooms, public spaces and back of the house areas to repair, touch up or replace light bulbs, lamps, switches, outlets, faucets, toilets, hardware, filters, paint, furniture, wall covering, caulking, grouting or other miscellaneous repairs. This requires the individual to visually inspect and detect items needing repair and requires a considerable knowledge of a wide variety of maintenance trades. Basic electrical, plumbing, carpentry and mechanical experience is used frequently on the job. Performing these duties requires experience in using basic hand and power tools and the ability to stoop, kneel, grasp, lift, push and pull weights up to 200 lbs. climb ladders up to 30 feet high and reach in all directions, often times overhead. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. Report major repairs and items that cannot be repaired to the dispatcher for further action and if necessary, place a room out of order. Perform all the essential functions of Shift Engineer when required. Due to the nature of the business the individual may be required to do other duties and special projects as assigned by the supervisor, such as making props or cleaning of the workshop. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities: Knowledge of all maintenance trades, including basic electrical, plumbing, mechanical and carpentry. Basic mechanical aptitude for operation and repair of hotel equipment. Skill in the use of related tools (including both hand and electric tools). Basic English language communication and mathematical skills in order to communicate with co-workers, fully comprehend job assignments and perform accurate simple arithmetic functions. Ability to perform tasks requiring bending, stooping and kneeling. Ability to push and pull objects or materials weighing up to 200 lbs. Ability to climb stairs and ladders, working at heights up to approximately 30 feet, for extended periods of time, with the ability to reach, often times overhead. Ability to grasp, lift or carry items weighing up to 100 lbs. occasionally waist high. Ability to work alone with minimal supervision. Ability to deal with a number of problems requiring initiative and good judgement. Ability to move and work throughout the hotel for the duration of the shift. A minimum of three years recent general mainenance experience required, preferably in a hotel. Must be able to work a flexible schedule (am/pm/weekends & holidays). All candidates are subject to background check and drug screening.

Essential Duties and Responsibilities (additional responsibilities may be assigned) Establishes, recommends and implements strategies, objectives, policies and plans for the division’s sales and profit objectives. Directs staffing, training, and performance evaluations to develop and control sales program. Travels the sales territories to monitor field activities and gain perspective of current market conditions. Recommends advertising campaigns and performance incentive programs for the sales department. Identifies and communicates to the marketing department new product development and revisions of existing product lines. Develops and administers the budget for the sales program. Evaluates and controls performance to plan. Responsible for developing and maintaining relationships within the marketplace. Engages in the more difficult negotiations to develop new business and to resolve the more critical problems affecting the sales program. Plans and develops various aspects of sales meetings.  Monitors and evaluates the activities and products of the competition. Possession of and operating a motor vehicle to access customer accounts for delivery, promotion, and efficient and prompt sales and other key activities. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Bachelors degree from four-year college or university preferred; three or more years related experience, of which two to three years management work with an alcoholic beverage wholesaler or supplier and/or training; or equivalent combination of education and experience.   Language, Mathematical, and Reasoning Skills: Ability to read and interpret documents (such as general business periodicals, professional journals, technical procedures, or governmental regulations), write routine reports and correspondence, and to present information and respond to questions from groups of managers, clients, customers, and the general public.  Spanish bilingual abilities preferred.  Ability to calculate figures and amounts (such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume) and apply concepts of basic algebra and geometry to practical situations.  Ability to apply common sense understanding to carry out instructions furnished (in written, oral, or diagram form) and to deal with a variety of concrete variables in situations where only limited standardization exists. Computer Skills: To perform this job successfully, an individual should have knowledge of Internet, Microsoft Office Suite software (such as Outlook, Word, Excel, Power Point, and etc.), and order processing systems (such as Logility, Microstrategy, and etc.) or the aptitude to learn. Other technology used in this occupation: customer relationship management CRM software and data base user interface and query software.   Certificates, Licenses, Registrations Requires a current, valid state driver's license Ability to meet vehicle insurance requirements as defined by the Company Alcohol Beverage Commission (ABC) License, as required by the state (i.e. TABC License – Texas) Other Requirements Ability to regularly operate a motor vehicle. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee must regularly lift and /or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.  Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.  The noise level in the work environment is usually moderate. Republic National Distributing Company is an Equal Opportunity/Affirmative Action employer. It is our policy not to discriminate against any Employee or Applicant. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability. This policy of nondiscrimination in employment includes but is not limited to: recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff or termination of employment.  

WellCare Health Plans At WellCare, we are a passionate team with a strong mission and a focused purpose: to serve our members and communities in which they live while helping them live better, healthier lives. Our culture is one of empowerment, teamwork and commitment as we all work together to deliver cost-effective solutions that create positive outcomes for our members. Join us a career that inspires passion and purpose across all levels and disciplines within our award-winning organization. Position plans and directs activities for the business function (or multiple functions) within Operations. Process improvement and project management are key aspects of this position. Assignments are broad in nature, usually requiring considerable creativity, originality and ingenuity. Reports To: Sr Manager, Operations Department: Operations - Provider Communication Location: Tampa, FL Essential Functions: Develops and directs the implementation of strategies to substantially improve efficiencies and service provided while reducing costs. Facilitates the development and implementation of goals and performance standards. Manages processes and projects that are aligned directly to operational goals and budgets. Works closely with the appropriate parties to implement high level quality and performance management initiatives. Plans, conducts and directs work on complex projects/programs necessitating the origination and application of new and unique approaches. Ensures corporate initiatives are implemented to achieve optimum results. Establishes objectives, schedules, and cost data of business function being managed. Applies a comprehensive knowledge of a particular field of specialization to the completion of assignments. Advises management in long-range planning for areas of specialization. Directs, develops and implements appropriate changes in area(s) policy and procedures under the guidance of the Sr Manager and/or Director. Acts in a Liaison Capacity with other areas and business units to implement and communicate business strategy as it relates to Operations. Responsible for managing and oversight of training and reference materials including content, work instructions, and tools necessary for associates consumption. Identify, implement, participate, and lead process improvement initiatives. Manages or oversees new implementations for the business like expansions or integrations. Acts as a subject matter expert for the lines of business assigned. Other duties as assigned. Additional Responsibilities: For IL ONLY - this position shall coordinate communication with enrollees and other enrollee services. This role will ensure that Contractor maintains sufficient enrollee service staff to enable enrollees to receive prompt resolution of their problems or inquiries. Candidate Education: Required A High School or GED Preferred A Bachelor's Degree in a related field Candidate Experience: Required 5 years of experience in a related field based on operational area Required 2 years experience in leading/supervising others Preferred Other Previous experience in a healthcare environment Required Other Strong experience in the areas of customer service and Call Center management at the leadership level, and a deep understanding of interrelationships between Call Center, Health Services, Provider Relations, Sales, Vendors, and Claims and their impact on the success of the health plan as a whole Preferred 6 months of experience in Project management Candidate Skills: Intermediate Demonstrated leadership skills Intermediate Ability to lead/manage others Intermediate Demonstrated analytical skills Advanced Demonstrated interpersonal/verbal communication skills Intermediate Other Strong knowledge of call center planning and the ability to create and implement a capacity plan that meets goals Intermediate Other Solid understanding of managed care and its place in the health care industry Advanced Other Strong knowledge of modern call center systems and ability to utilize them to their maximum potential Intermediate Other In-Depth functional knowledge and broad multi-functional knowledge Intermediate Ability to drive multiple projects Intermediate Demonstrated project management skills Ability to analyze and interpret financial data in order to coordinate the preparation of financial records Licenses and Certifications: A license in one of the following is required: Technical Skills: Languages: About us Headquartered in Tampa, Fla., WellCare Health Plans, Inc. (NYSE: WCG) focuses primarily on providing government-sponsored managed care services to families, children, seniors and individuals with complex medical needs primarily through Medicaid, Medicare Advantage and Medicare Prescription Drug Plans, as well as individuals in the Health Insurance Marketplace. WellCare serves approximately 5.5 million members nationwide as of September 30, 2018. WellCare is a Fortune 500 company that employs nearly 12,000 associates across the country and was ranked a "World's Most Admired Company" in 2018 by Fortune magazine. For more information about WellCare, please visit the company's website at www.wellcare.com. EOE: All qualified applicants shall receive consideration for employment without regard to race, color, religion, creed, age, sex, pregnancy, veteran status, marital status, sexual orientation, gender identity or expression, national origin, ancestry, disability, genetic information, childbirth or related medical condition or other legally protected basis protected by applicable federal or state law except where a bona fide occupational qualification applies. Comprehensive Health Management, Inc. is an equal opportunity employer, M/F/D/V/SO.

WellCare Health Plans At WellCare, we are a passionate team with a strong mission and a focused purpose: to serve our members and local communities in which they live while helping them lead better, healthier lives. Our culture is one of empowerment, teamwork and commitment as we all work together to deliver cost-effective solutions that create positive outcomes for our members. Join us in a career that inspires passion and purpose across all levels and disciplines within our award-winning organization. Position plans and directs activities for the business function (or multiple functions) within Operations, including internal and/or external. Process improvement and project management are key aspects of this position. Assignments are broad in nature, usually requiring considerable creativity, originality and ingenuity. Reports To: Director, Customer Service Department: Operations, Provider Communication Location: Tampa, FL Essential Functions: Develops and directs the implementation of strategies to substantially improve efficiencies and service provided while reducing costs. Facilitates the development and implementation of goals and performance standards. Manages processes and projects that are aligned directly to operational goals and budgets. Works closely with the appropriate parties to implement high level quality and performance management initiatives. Manages and develops direct reports who include other management or supervisory personnel and/or exempt individual contributors. Plans, conducts and directs work on complex projects/programs necessitating the origination and application of new and unique approaches. Ensures corporate initiatives are implemented to achieve optimum results. Establishes objectives, schedules, and cost data of business function being managed. Applies a comprehensive knowledge of a particular field of specialization to the completion of assignments. Advises management in long-range planning for areas of specialization. Provides technical direction to functional supervisors, managers and other management. Directs, develops and implements appropriate changes in area(s) policy and procedures under the guidance of the Directors of Operations. Sets integration priorities, develops growth strategies, and manages resources for new business opportunities. Has an understanding of compliance activities and can interpret and apply regulatory requirements to an operating unit Responsible for managing and oversight of training and reference materials including content, work instructions, and tools necessary for associate consumption Serves as primary contact for compliance and audit related activities. Ensure compliance issues are tracked and resolved Manage process improvement initiatives Other Duties As Assigned Additional Responsibilities: Candidate Education: Preferred A Bachelor's Degree in business or equivalent directly related to experience Preferred Other MBA or equivalent Candidate Experience: Required 7 years of experience in a related field based on Operational areas Required 3 years of experience in progressively responsible management Required Other Strong experience in the related area of Operations at management level Preferred Other Compliance, Regulatory and Audit Experience Candidate Skills: Intermediate Demonstrated leadership skills Intermediate Ability to lead/manage others Intermediate Demonstrated analytical skills Intermediate Demonstrated interpersonal/verbal communication skills Intermediate Ability to communicate and make recommendations to upper management Intermediate Other In-Depth functional knowledge and broad multi-functional knowledge Advanced Other Solid understanding of managed care and its place in the health care industry Advanced Other Strong understanding of interrelationships between Call Center, Health Services, Provider Relations, Sales, Vendors, and Claims and their impact on the success of the health plan as a whole Advanced Other Strong knowledge of modern call center systems and ability to utilize them to their maximum potential Advanced Other Strong knowledge of call center planning and the ability to create and implement a capacity plan that meets goals About us Headquartered in Tampa, Fla., WellCare Health Plans, Inc. (NYSE: WCG) focuses primarily on providing government-sponsored managed care services to families, children, seniors and individuals with complex medical needs primarily through Medicaid, Medicare Advantage and Medicare Prescription Drug Plans, as well as individuals in the Health Insurance Marketplace. WellCare serves approximately 5.5 million members nationwide as of September 30, 2018. WellCare is a Fortune 500 company that employs nearly 12,000 associates across the country and was ranked a "World's Most Admired Company" in 2018 by Fortune magazine. For more information about WellCare, please visit the company's website at www.wellcare.com. EOE: All qualified applicants shall receive consideration for employment without regard to race, color, religion, creed, age, sex, pregnancy, veteran status, marital status, sexual orientation, gender identity or expression, national origin, ancestry, disability, genetic information, childbirth or related medical condition or other legally protected basis protected by applicable federal or state law except where a bona fide occupational qualification applies. Comprehensive Health Management, Inc. is an equal opportunity employer, M/F/D/V/SO.

WellCare Health Plans Do your best work. Live your best life. If you thrive in a fast-paced, growth-oriented environment, WellCare is the place for you. Our clinicians have the ability to guide, educate and support members facing a diverse set of health challenges. You will gain valuable experience as you positively affect the lives you touch every day. As a clinical professional on the WellCare team, you will enjoy many advantages, including competitive salaries, generous benefits, job stability, continuing education and all the resources you need to advance in your career. Oversees the day-to-day activities of the team to achieve quality and service driven objectives. Monitors productivity and quality of outbound calls, inbound calls and documentation according to policies and procedures. Manages the team's E-time and attendance. Handles escalated issues as needed. DEPARTMENT: PHS - FL CMS REPORTS TO: Manager, Care Coordination WORK SCHEDULE: After successfully completing training Monday - Friday, 8am - 5pm to work schedule will be Monday - Friday 10am - 7pm. Essential Functions: Supervises non-clinical support staff and department workflows to achieve successful quality outcomes and benefit maximization towards members' care. Supervises processes and procedures to ensure compliance with contractual, regulatory (Federal/State) and accreditation entities. Provides leadership and support to front-line staff. Monitors and tracks production and quality driven work and outcomes of team. Monitors associates' performance, productivity and quality through standard reports. Conducts one-on-one coaching and provides associates feedback routinely and as needed. Provides counseling/corrective action procedures when required. Maintains documentation of performance including attendance and disciplinary actions. Provides significant input into associates' performance evaluations and hiring/terminations. Manages the E-time process - including training and education. Conducts training for new associates and re-training based on changing policy and procedure Prepares and completes projects, reports and assignments as needed to meet departmental goals and initiatives. Attends company meetings in absence of manager. Makes process improvement recommendations to management. Act as primary contact for escalated calls and/or escalated issues or that require additional research and/or special handling. Investigates issues of an unusual nature and proposes solutions in a clear and concise manner. Demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified. Performs special projects as necessary Candidate Education: Required an Associate's Degree in a related field Candidate Experience: Required 4 years of experience in a health care customer service or call center environment Preferred 1 year experience in leading/supervising others Candidate Skills: Intermediate demonstrated problem solving skills Intermediate ability to work within tight timeframes and meet strict deadlines Intermediate ability to work independently Intermediate ability to work in a fast paced environment with changing priorities Intermediate demonstrated interpersonal/verbal communication skills Intermediate demonstrated written communication skills Intermediate ability to lead/manage others Intermediate demonstrate effective critical thinking and decision making skills Licenses and Certifications: A license in one of the following is required: Technical Skills: Required intermediate Microsoft Word Required intermediate Microsoft Outlook Required intermediate Microsoft Excel Required intermediate Microsoft PowerPoint Required intermediate Healthcare Management Systems (Generic) Languages: Bilingual English/Spanish helpful About us Headquartered in Tampa, Fla., WellCare Health Plans, Inc. (NYSE: WCG) focuses primarily on providing government-sponsored managed care services to families, children, seniors and individuals with complex medical needs primarily through Medicaid, Medicare Advantage and Medicare Prescription Drug Plans, as well as individuals in the Health Insurance Marketplace. WellCare serves approximately 5.5 million members nationwide as of September 30, 2018. WellCare is a Fortune 500 company that employs nearly 12,000 associates across the country and was ranked a "World's Most Admired Company" in 2018 by Fortune magazine. For more information about WellCare, please visit the company's website at www.wellcare.com. EOE: All qualified applicants shall receive consideration for employment without regard to race, color, religion, creed, age, sex, pregnancy, veteran status, marital status, sexual orientation, gender identity or expression, national origin, ancestry, disability, genetic information, childbirth or related medical condition or other legally protected basis protected by applicable federal or state law except where a bona fide occupational qualification applies. Comprehensive Health Management, Inc. is an equal opportunity employer, M/F/D/V/SO.

WellCare Health Plans WellCare Health Plans is a dynamic company in an expansive growth phase with highly talented, motivated, and dedicated associates. WellCare Pharmacy Operations encompasses close to 300 associates servicing Medicare, Medicaid, and Health Exchange members across all 50 states in the United States at two locations in Tampa, FL and Phoenix, AZ. Our team is responsible for the resolution of all prior authorizations, appeals, and direct member reimbursement requests for our members. Our Pharmacy and shared services teams partner closely to continuously improve the member and provider experience and enrich our members' health with quality and effective utilization management strategies. Department: Pharmacy Operations Reports to: Director, Pharmacy Operations Location: George Rd Tampa, FL 33634 Responsible for developing and managing strategies to effectively facilitate and improve the company's pharmacy operation processes within the scope assigned. Primary responsibilities include Medicare and Medicaid claims review to ensure clinical appropriateness and enhanced member care. Performs utilization management activities including dose optimization and formulary management for prior authorizations and coverage determination requests. Leads teams of supervisors and is responsible for ensuring the daily production, quality, and compliance goals are met and/or exceeded. Essential Functions: Accountable for the review of Medicare and Medicaid prior authorizations and coverage determination requests to ensure the efficient delivery, clinical appropriateness, and optimization of care; including assisting in the management of work process flows. Applies a comprehensive clinical knowledge of pharmacy claims and formularies across the lines of business. Has knowledge of all products and all types of claims. Works closely with department leadership and Medical Directors to ensure compliance within all areas of coverage determinations. Manages and develops direct reports who include other management or supervisory personnel and ensures the delivery of superior pharmacy operations service and member satisfaction by providing timely and accurate resolution to claims. Develops, manages, and monitors performance for production, quality, and compliance. (i.e.: clinical criteria justifications, prior authorization / coverage determination decisions and application of department workflow processes) Drives departmental initiatives to eliminate barriers impacting claims resolution. Works collaboratively with other leaders and departments to ensure consistency in workflow processes and that departmental goals all support the corporate goals. Facilitates the development and implementation of department goals and performance standards. Plans and implements strategies leading to the achievement of targeted outcomes and goals and assists in developing short range plans for the department. Partners with department leadership to review, develop and ensure execution on departmental policies and procedures in conjunction with all state, federal, and contractual requirements and that authorization/coverage determination requests are handled within all federal and state regulatory compliance time frames. Reviews pharmacy claims data to identify possible clinical savings opportunities. Effectively use project plans to focus work and ensure deadlines are met; including crafting and the execution of effective AOS engagement strategies. Lead and present at assigned committees/tasks. Assists with coverage of night and weekend rotation as needed. Performs special projects as assigned. Candidate Education: Required A Bachelor's Degree in Pharmacy Preferred A Doctor of Pharmacy (PharmD) Candidate Experience: Required 3 years of experience in licensed pharmacist role or successful completion of a PGY-1 Residency Program Required 1 year of management experience Required Other Experience in managed care Candidate Skills: Intermediate Demonstrated interpersonal/verbal communication skills Intermediate Demonstrated written communication skills Intermediate Ability to influence internal and external constituents Intermediate Other Ability to use pharmaceutical and medical reference, literature to provide drug information to the health plan Intermediate Other Ability to evaluate financially the impact of drug products Intermediate Ability to communicate and make recommendations to upper management Intermediate Ability to lead/manage others in a matrixed environment Intermediate Knowledge of healthcare delivery Intermediate Ability to create, review and interpret treatment plans Licenses and Certifications: A license in one of the following is required: Required Other Licensed pharmacist in state of operation Technical Skills: Required Intermediate Microsoft Excel Required Intermediate Microsoft Word Required Intermediate Microsoft PowerPoint Required Intermediate Microsoft Outlook About us Headquartered in Tampa, Fla., WellCare Health Plans, Inc. (NYSE: WCG) focuses primarily on providing government-sponsored managed care services to families, children, seniors and individuals with complex medical needs primarily through Medicaid, Medicare Advantage and Medicare Prescription Drug Plans, as well as individuals in the Health Insurance Marketplace. WellCare serves approximately 5.5 million members nationwide as of September 30, 2018. WellCare is a Fortune 500 company that employs nearly 12,000 associates across the country and was ranked a "World's Most Admired Company" in 2018 by Fortune magazine. For more information about WellCare, please visit the company's website at www.wellcare.com. EOE: All qualified applicants shall receive consideration for employment without regard to race, color, religion, creed, age, sex, pregnancy, veteran status, marital status, sexual orientation, gender identity or expression, national origin, ancestry, disability, genetic information, childbirth or related medical condition or other legally protected basis protected by applicable federal or state law except where a bona fide occupational qualification applies. Comprehensive Health Management, Inc. is an equal opportunity employer, M/F/D/V/SO.

WellCare Health Plans At WellCare, we are a passionate team with a strong mission and a focused purpose: to serve our members and communities in which they live while helping them live better, healthier lives. Our culture is one of empowerment, teamwork and commitment as we all work together to deliver cost-effective solutions that create positive outcomes for our members. Join us a career that inspires passion and purpose across all levels and disciplines within our award-winning organization. Location: (Atlanta, GA) Department: HS-Encounters & RAPSReports to: Sr. Mgr, Risk Adjustment Programs Manages all aspects of the RA (Risk Adjustment) Auditing and provider education including planning, organizing, directing and monitoring for both internal and external entities. Oversight of the Risk Adjustment Data Validation (RADV) process to ensure that the CMS objectives are met. Responsible for the daily operations, planning, organizing, staffing, directing and controlling all functions of auditing and provider education. Essential Functions: Manages initiatives through indepth knowledge of RAPS and strong organizational partnerships. Drives strategic planning through market relationship management. Manages, strategizes and communicates all Risk Adjustment coding processes to Senior Leadership for any process improvements and vendor coding oversight. Directs all provider education supplied to internal and/or external entities using analytical data to determine which providers are targeted. Develops effective training processes for the auditors and provider educators in collaboration with the senior leadership team. Oversee and conduct audit and quality reviews and develops process improvements based on the gaps. Subject Matter Expert (SME) for proper risk adjustment coding, CMS data validation and serves on the RADV committee as the main point of contact. Manages all departmental activities in relation to CMS RADV and HHS office of Inspector General (OIG) for coding compliance. Responsible for strategizing and directing activities and planning team resources accordingly to complete additional risk adjustment audit requests (i.e. outside auditors' requests); Works with cross functional areas to develop and employ best practices for provider education and issue resolution; Conducts performance evaluations, conducts mentoring activities and provides continuous coaching; Performs other duties as assigned. Candidate Education: Required A Bachelor's Degree in a related field or equivalent work experience Candidate Experience: Required 5 years of experience in professional coding either in a hospital or physician setting Required 3 years of experience in risk adjustment coding/auditing Required 3 years of management experience Candidate Skills: Intermediate Demonstrated written communication skills Intermediate Demonstrated interpersonal/verbal communication skills Advanced Demonstrated organizational skills Intermediate Ability to lead/manage others Intermediate Ability to work as part of a team Intermediate Ability to work independently Advanced Knowledge of medical terminology and/or experience with CPT and ICD-9 coding Licenses and Certifications: A license in one of the following is required: Required Certified Professional Coder (CPC) CPC required Preferred Certified Professional Medical Auditor (CPMA) Technical Skills: Required Intermediate Other Knowledge of RAPS and HEDIS Required Intermediate Microsoft Excel Knowledge in Microsoft Office including Outlook, Word, Excel, Visio, and Power Point Required Intermediate Microsoft Access Required Intermediate Microsoft Word Required Intermediate Microsoft Outlook Required Intermediate Microsoft PowerPoint About us Headquartered in Tampa, Fla., WellCare Health Plans, Inc. (NYSE: WCG) focuses primarily on providing government-sponsored managed care services to families, children, seniors and individuals with complex medical needs primarily through Medicaid, Medicare Advantage and Medicare Prescription Drug Plans, as well as individuals in the Health Insurance Marketplace. WellCare serves approximately 5.5 million members nationwide as of September 30, 2018. WellCare is a Fortune 500 company that employs nearly 12,000 associates across the country and was ranked a "World's Most Admired Company" in 2018 by Fortune magazine. For more information about WellCare, please visit the company's website at www.wellcare.com. EOE: All qualified applicants shall receive consideration for employment without regard to race, color, religion, creed, age, sex, pregnancy, veteran status, marital status, sexual orientation, gender identity or expression, national origin, ancestry, disability, genetic information, childbirth or related medical condition or other legally protected basis protected by applicable federal or state law except where a bona fide occupational qualification applies. Comprehensive Health Management, Inc. is an equal opportunity employer, M/F/D/V/SO.