Nov 20, 2019
Job ID 2019-3453 Overview OBXtek Inc. is an established, award-winning, service disabled veteran owned business providing information technology and professional management services to the federal government. Our corporate growth has coincided with our investment in our employees as well as in outreach to our civilian and military community. Responsibilities OBXtek is looking for a PC Technician to fill an opening at Lackland AFB. The overall project mission is to have expert support to assist in maintaining the integrity, continuity and daily administration of the Air Force Medical Readiness Agency IT support organizations. The role of the PC Technician is to support and maintain computer systems, desktops, and peripherals. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required. Responsibilities include Monitors and responds to hardware, software, and network problems utilizing hardware and software testing tools and techniques. Interfaces with vendor support service groups to ensure appropriate notification during outages or period of degraded system performance. Assists with installation of terminals and associated hardware. In support of microcomputer applications, analyzes requirements; creates, designs and develops requirements in required media; provides program support; tests, debugs and writes documentation as required. Provides customer assistance support in setting up microcomputers and/or installing software packages, when required. Provides user training for hardware/software products; identifies problems and resolves hardware/software/network malfunctions; performs minor hardware/software/network maintenance such as board replacement, cable switching, communication assistance, hardware (printers) installation/replacement; interfaces with mainframe, LANs, Networks, provides analysis support for such requirements. Operates the computer consoles; following prescribed scheduled work sheet instructions. Responds to basic console message error halts and report unusual occurrences to appropriate personnel. Isolates causes of machine stops or malfunctions and initiates corrective action to fix and prevent future problems. Performs Start Up, Power Off, Shut Downs and Power Failure Recovery procedures when required. Promptly and accurately reports all maintenance calls. Notifies vendors of software and hardware problems. Works with vendors to correct system faults. Supports functional users in troubleshooting computer related problems. Polite, patient, and customer focused assistance is a must. Notify users of modified input data/format requirements. Adhere to AF, DHA, JBSA Lackland, 59 MDW, and AFMRA regulations concerning Computer Operations. Support users in the structuring of requests and inquiries with a user oriented language; identifies possible technical problems in the terminal, communication lines or the computer system; and advises the terminal user of where and how to acquire appropriate technical assistance. Use trouble ticket software (Remedy or other method as mutually agreed upon by COR and Site Lead) to document and maintain all user trouble calls. A ticket number will be given to the customer when the ticket is created. Conducts on-the job orientation, demonstrates how to operate equipment, loads new software releases, submits Communications-Computer Systems Requirements Document (CSRD) and System Change Requests (SCR), and assists functional users with any system problems they may encounter. Conducts all In/Out processing of AFMRA, AFMSA, and 1 MRS personnel. Perform approximately 1,200 CAC resets per year. Operates in the position of alternate ISSO, and Telecommunications Officer (TCO). Provides overall support for VTCs, provide VTC support service until the completion of the event, provide training on VTC equipment, configuration of user log-on routines, maintenance of workstations, and associated peripherals. Qualifications Must be a US citizen with a current active Secret Clearance. Must possess as a minimum Secuirty + Certification. Four (4) years of experience in computer system/network support. Includes one (1) year of specialized experience related to Hardware PC Technician. Four (4) years of experience with: PC Network, Windows OS and Active Directory. Company Information Headquartered in McLean, Virginia and founded in 2009, OBXtek is a fast-growing leader in the government contracting field. Our mission is Our People...Our Reputation. Our people are trained professionals who enhance our customers' knowledge and innovation using technology, collaboration, and education. We offer a robust suite of benefits including comprehensive medical, dental and vision plans, Flexible Spending Accounts, matching 401K, paid time off, tuition reimbursement plans and much more. As a prime contractor for 93% of our current work, OBXtek pairs lessons learned across disciplines with industry standard quality practices such as CMMI-Dev Level III, ITIL, 6Sigma, PMI, and ISO. Our rapid growth has been recognized by INC500, the Washington Business Journal, and Washington Technology magazine. OBXtek is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, age, national origin, gender identity, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law.
San Antonio, TX, USA