Oct 21, 2019
Job Description At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Wealth and Investment Management (WIM) businesses build enduring client relationships through sound, thoughtful and objective advice. We help our clients by developing individualized plans for everything from retirement goals to business succession planning, to family legacy intentions. Services include comprehensive planning and advice, investment management, brokerage, private banking, estate planning strategies, trust, and both individual and institutional retirement. Position Summary: With this in mind, we are consolidating all operational capabilities into a new WIM Operations group which will enable the delivery of WIM products and services, and result in scalable operations capabilities, reduce operational risk, contribute to a differentiated client experience, and simplify process flows and technology infrastructure. Reporting directly to the head of WIM Brokerage Operations, the leader of Investment Operations will lead all teams performing operational capabilities required to deliver timely trade executions, trade settlement for all asset types, corporate actions processing, dividends, mutual funds and special product processing. Execute the next generation of Operations by collaborating with the management team to develop and implement plans for the operational infrastructure of systems, processes and personnel. The Investment Operations leader must be a seasoned operations leader with a passion for excellence, client experience, efficiency, control and transformation. This leader will be responsible for leading a team of approximately 550 team members, with a small portion of team members located internationally. The successful candidate will have a strong ability to: Leverage experience transforming operational functions in the financial services industry to bring teams together and build effective, efficient operational capabilities aligned with client journeys. Provide leadership to all aligned teams to improve processes, implement controls, manage resources, and execute on the WIM Operations strategic plan. Collaborate with senior leaders and provide input to establish the strategic direction for business initiatives. Ensure operational policies and procedures comply with regulatory compliance for all aligned capabilities. Recruit, develop, and retain top talent. Contribute to the long term vision and series of key client, team member, operational, risk, cultural, and financial outcomes to be achieved with transformation. Contribute to the development and evolution of a multi-year transformation roadmap. Develop and execute effective change strategies and plans in collaboration with COEs, Operations leadership, Ops Tech leadership, and other key partners to ensure adoption, high team ember engagement, and achieve desired outcomes. Develop and execute processes and tools to hold individuals and teams accountable for progress. Contribute to the development of digital strategies to improve the client experience and make the business more efficient and effective. Ensure all compliance and regulatory requirements are implemented, and SLAs to all partners and stakeholders are met. Participate in the review of end-to-end business processes to determine where we can simplify and create more efficiencies. Implement a continuous improvement program to ensure processes and procedures remain current and appropriate. Benchmark with other operational teams and leverage industry best practices regarding tools and processes where possible and appropriate. Develop and execute measurement strategies in partnership with finance and others to measure progress and the ultimate impact of initiatives; ensure alignment with stated goals and commitments, and facilitate remediation plans if needed to deliver on commitments. Develop and leverage data-based insights to manage teams and drive continuous improvement. As a Team Member Manager , you are expected to achieve success by leading yourself, your team, and the business. Specifically you will: Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them. Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks. Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture, which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Required Qualifications 10+ years of financial services experience 8+ years of operations experience 8+ years of management experience Desired Qualifications Ability to articulate issues, risks, and proposed solutions to various levels of staff and management Ability to identify and assess issues then make sound decisions Ability to identify risk factors and provide alternatives to mitigate Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment Ability to negotiate and facilitate issue resolution Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important Excellent verbal, written, and interpersonal communication skills Management experience in a large corporate, multi-line business organization Experience leading efforts with multiple stakeholder groups Other Desired Qualifications Expertise in Investment Operations business and operational capabilities. Track record of building successful relationships and collaborating with business leaders and partners while driving for tangible results. Experience managing highly complex issues and negotiating solutions across teams. Strong planning and execution abilities. Ability to drive change toward continuous improvement and excellence. Ability to influence others and create strong followership. Job Expectations Registration for FINRA Series 27 must be completed within 180 days of hire date if it is not available for transfer upon hire. FINRA recognized equivalents will be accepted. Registration for FINRA Series 99 must be completed within 120 days of hire date if it is not available for transfer upon hire. FINRA recognized equivalents will be accepted. Obtaining and/or maintaining appropriate Financial Industry Regulatory Authority (FINRA) license(s) is required for ongoing employment in this position. In addition state registration, specific product licenses or SAFE licensing may apply. Additional requirements include meeting enhanced financial fitness and criminal background standards. Wells Fargo will initiate the FINRA review process at the time of offer acceptance. Ability to travel up to 20% of the time Street Address MO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MO Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
St. Louis, MO, USA