Jul 31, 2020
Call Center Agent I Houston, TX, US Featured
Call Center Agent I Regular Full-Time Houston, TX, US 30+ days ago Requisition ID: 1567 General Job Summary: Communication center agents are responsible for screening all incoming VES calls, as well as directing courteous, educated information to both Veterans and providers alike. Essential Job Functions: 1) Properly authenticate each caller before verifying or releasing any information; 2) Place outgoing and receive incoming calls to and from Veterans regarding compensation and pension exams; 3) Verify and modify personal information; 4) Obtain scheduling availability and traveling availability of Veterans; 5) Confirm or reschedule appointments; 6) Properly modify changes and document information in OMS; 7) Forward calls to staff members in other departments; 8) Notify providers of cancellations for appointments scheduled within 72 hours from time of call; 9) Submit templates and other requests to various individuals and departments within the Agency; 10) Explain...
Veterans Evaluation Services, Inc Houston, TX, US Full-Time