Mar 10, 2021
Summary
The Regional Field Systems Engineer will provide monitoring and troubleshooting of customer networks as well as additional responsibilities of being on-site systems engineering, installation, technical verification and test support for Comtech EF Data advanced satellite IP based solutions. The systems engineering team is responsible for supporting all Comtech EF Data advanced satellite IP hardware and software products. The Regional Field Systems Engineer will be expected to be the escalation point for support engineers for complex customer network issues and to be available on call. The position will require up to 50% travel (international and domestic).
Essential Duties and Responsibilities
Maintains all open tickets, providing continual ticket updates to the customer, and ensuring that tickets are updated regularly.
Escalate critical or high priority issues immediately to the next Tier of support.
Provide field systems engineering and...
Comtech EF Data
Africa
Contractor