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Position Overview The Team Lead is responsible for a specific department within a fulfillment and distribution environment. They lead a team of associates around safety, production, cost and quality all while driving a positive employee experience.  A Team Lead is a servant leader; dive in, roll up your sleeves to help in any situation, make tools available, remove obstacles for associates to excel in their roles, have empathy and compassion for associates, and the passion and leadership to stand up for them when the time arises. Responsibilities Maintain strong working knowledge of all processes and policies Actively lead with safety, production, cost and quality at the forefront of all decision making Be patient, have strong communication skills and the capability to give and receive effective feedback (eg. timely daily feedback) Communicate cross-departmentally Implement and monitor continuous improvement processes for the team Manage, coordinate and track daily attendance and break periods Implement overall productivity of department and workflow Be the primary point of contact for associates Continue the onboarding process and ramp-up period post training Be comfortable speaking in front of groups of all sizes Support teams through change and embrace continuous improvement Partner with trainers and leadership to maintain and apply learning tools Communicate feedback to better the operation and the employee experience Communicate and cooperate with team members and leadership Enforce safety guidelines, cleanliness and security standards Take on additional duties as assigned by leadership Proficient in warehouse management software Qualifications 1 to 3 years of experience leading warehouse operations Have a positive, ‘can-do” attitude and excellent interpersonal skills Ability to work flex shifts, hours, nights and weekends as the business dictates Strong written and verbal communication; bilingual in Spanish is a plus Intermediate computer skills (eg. Excel) as well as the ability to operate warehouse tools (eg. scanner, ladder, warehouse software) Forward thinkers with the ability to articulate point of view and improve processes Skilled at multitasking and managing priorities Ability to quickly recognize, diagnose and solve for challenges and workflow for associates in partnership with leadership Must operate with a sense of urgency and have attention to detail Align with the company's core values to ensure a world class customer experience Ability to lift a maximum of 50 lbs based on needs of the role