3 jobs found

The Service Desk Support Specialist II role is primarily responsible for providing outstanding phone and email support to Acumen’s ever-growing client base.  This position focuses a majority of time undertaking more complex assignments and responding to escalated user phone and email inquiries ensuring satisfactory resolution. Additional responsibilities may include assisting with special internal projects designed to improve the user experience and overall system security.   Under general supervision, the Service Desk Support Specialist II performs some combination of the following job functions: Answers company help lines and emails for general website support services within defined service-level agreements Provides technical assistance to website users for multiple project websites using established troubleshooting guidelines Establishes, manages, and troubleshoots user access to sensitive data in accordance with government,...