Apr 23, 2021
Customer Experience Representative Featured
$15.00 - $16.00 hourly
POSITION SUMMARY: Customer Experience Representative is the primary responder and daily manager for all general and incoming customer-related or sales support related calls to the call center; and provides 100% issue resolution and service support to the Hansgrohe, Inc. customer base, representatives, sales management team and all other stakeholders. The Customer Experience Representative further ensures that the specific business procedures and policies of Hansgrohe, Inc. are adhered to, while the varied requirements and needs of our customers are met in a professional manner. Essential Duties and Responsibilities Serves as the first responder and final resolution for all incoming customer-related, sales representative, or sales management-related calls. Responsible for maintaining good customer relationships and projects a positive, helpful attitude. Responsible for answering all customer, sales representative, or sales management emailed, faxed or voice mail...
Hansgrohe Remote (Not fully remote some days in Alpharetta, GA office.) Full-Time