Feb 21, 2020
Secretary III Featured
Position summary: The Secretary III will receive calls, route customer inquiries, provide support phone coverage for program office, create/maintain databases, generate correspondence, make travel arrangements and perform miscellaneous non-routine duties as required. Specific duties and responsibilities include: Tasks: Screens calls and visitors to the DHS/FPS Regional Director (RD) and Deputy Regional Director’s (DRD) office referring to staff members and forwarding only those calls or visitors requiring their attention. Personally handles many requests for information. On visits made to the RD/DRD office by other agency officials, Central office officials, and other Regional Directors, assists them in placing telephone calls, receives visitors and performs other duties as requested by them. Responds to inquiries by clarifying inquirer’s needs through questions and comments designed to develop necessary facts and by developing responses/solutions based on own knowledge of government and experience problem solving. Determines what divisions can best assist when additional help is necessary, contacting offices to discuss inquiries and develop answers. As needed, obtain pertinent information from reference materials. As appropriate, when all personal resources have been exhausted, locates experts in other regions’ central offices to whom inquirers can be referred for supplemental assistance. Establishes and maintains records and files for control and flow of correspondence pertaining to all FPS matters for the RD/DRD office. Create copies, edits, calculates, revises, retrieves, stores and prints a wide range of documents in final form (e.g. correspondence, reports, graphs, calendar, statistics, mailing labels, tables, databases, etc.). To produce these documents, the employee is familiar with various Microsoft Office programs. Maintains and updates online web based data system in support of region by reviewing daily blotter report and entering significant incidents. Function independently to interpret data and seek clarifying information to ensure the data is accurate and current. Updates data base as needed entering significant activity as it happens throughout the course of the normal work day. Enters other technical reports as necessary to include inspections and other miscellaneous reports. Maintains the official employee personnel files ensuring records are current and complete. Works with sensitive personal information and must be responsible for safeguarding all information in accordance with standing policies and procedures. Prepares and submits travel authorizations and expense reports for the Regional Director. Makes travel and lodging reservations on the Director’s behalf and monitors the Director’s itinerary effecting changes as necessary utilizing web based travel system and direct contact with ticketing and travel agents. Consolidates and prepares information briefing sheets for the Regional Director as required for weekly and other ad hoc conference calls and meetings. Schedules and records use of the 2 Regional Conference rooms. Attendance and punctuality are critical to this position. Other duties as assigned. CTI is an Equal Employment Opportunity (EEO) employer. It is the policy of CTI to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
CTI Resource Management Services Full-Time