489 jobs found

PricewaterhouseCoopers A career within Private Company services, will provide the opportunity to help private companies with a range of business advisory needs such as audit, tax compliance, and planning to help improve their operational efficiency and to free up time that can be spent focusing on business strategy. You'll have the opportunity to experience the entire business life cycle of a private company from inception to growth, maturity and transition. Our team helps our clients design and implement personal and customised service plans that are unique to privately owned entities, entrepreneurs, and high net worth individuals. You'll be assisting the team focus on key issues like wealth management, compliance, cash flow management, equity expansion, divestiture and exit strategies. To really stand out and make us ?t for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: - Use feedback and reflection to develop self awareness, personal strengths and address development areas. - Delegate to others to provide stretch opportunities and coach to help deliver results. - Develop new ideas and propose innovative solutions to problems. - Use a broad range of tools and techniques to extract insights from current trends in business area. - Review your work and that of others for quality, accuracy and relevance. - Share relevant thought leadership. - Use straightforward communication, in a structured way, when influencing others. - Able to read situations and modify behavior to build quality, diverse relationships. - Uphold the firm's code of ethics and business conduct. Job Requirements and Preferences : Basic Qualifications : Minimum Degree Required : Bachelor Degree Required Fields of Study : Accounting Additional Educational Requirements : Job seekers must demonstrate all of the minimum requirements are met for CPA licensure per respective state regulations Minimum Years of Experience : 3 year(s) Certification(s) Required : CPA Preferred Qualifications : Preferred Knowledge/Skills : Demonstrates thorough knowledge and/or a proven record of success in day to day compliance and consulting for a variety of entities including corporations, partnerships, pass through entities, individual and Subchapter S corporations and first level reviews of compliance work papers. Demonstrates thorough abilities and/or a proven record of success in having technical skills with FAS 109; identifying and addressing client needs such as actively participating in client discussions and meetings; communicating a broad range of Firm services; managing engagements including preparing concise, accurate documents and balancing project economics management with the occurrence of unanticipated issues. Demonstrated experience as a team leader: creating a positive environment by monitoring workloads of the team while meeting client expectations and respecting the work-life quality of team members; providing candid, meaningful feedback in a timely manner; and keeping leadership informed of progress and issues. All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

PricewaterhouseCoopers A career within Private Company services, will provide the opportunity to help private companies with a range of business advisory needs such as audit, tax compliance, and planning to help improve their operational efficiency and to free up time that can be spent focusing on business strategy. You'll have the opportunity to experience the entire business life cycle of a private company from inception to growth, maturity and transition. Our team helps our clients design and implement personal and customised service plans that are unique to privately owned entities, entrepreneurs, and high net worth individuals. You'll be assisting the team focus on key issues like wealth management, compliance, cash flow management, equity expansion, divestiture and exit strategies. To really stand out and make us ?t for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: - Use feedback and reflection to develop self awareness, personal strengths and address development areas. - Delegate to others to provide stretch opportunities and coach to help deliver results. - Develop new ideas and propose innovative solutions to problems. - Use a broad range of tools and techniques to extract insights from current trends in business area. - Review your work and that of others for quality, accuracy and relevance. - Share relevant thought leadership. - Use straightforward communication, in a structured way, when influencing others. - Able to read situations and modify behavior to build quality, diverse relationships. - Uphold the firm's code of ethics and business conduct. Job Requirements and Preferences : Basic Qualifications : Minimum Degree Required : Bachelor Degree Required Fields of Study : Accounting Additional Educational Requirements : Job seekers must demonstrate all of the minimum requirements are met for CPA licensure per respective state regulations Minimum Years of Experience : 3 year(s) Certification(s) Required : CPA Preferred Qualifications : Preferred Knowledge/Skills : Demonstrates thorough knowledge and/or a proven record of success in day to day compliance and consulting for a variety of entities including corporations, partnerships, pass through entities, individual and Subchapter S corporations and first level reviews of compliance work papers. Demonstrates thorough abilities and/or a proven record of success in having technical skills with FAS 109; identifying and addressing client needs such as actively participating in client discussions and meetings; communicating a broad range of Firm services; managing engagements including preparing concise, accurate documents and balancing project economics management with the occurrence of unanticipated issues. Demonstrated experience as a team leader: creating a positive environment by monitoring workloads of the team while meeting client expectations and respecting the work-life quality of team members; providing candid, meaningful feedback in a timely manner; and keeping leadership informed of progress and issues. All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

Hallmark Retail Merchandiser The Retail Merchandiser is a part-time position that performs service work in the Hallmark department in various retail stores such as grocery stores, drug stores, department stores and mass retailers. These positions do not service Hallmark Card Shops. To view the Retail Merchandiser Career Profile video: Click Here This is your opportunity to represent the world’s best-known greeting card brand and develop retailer relationships in your community. Hallmark provides paid training, paid travel time and mileage reimbursement between stores and access to a variety of corporate discounts. There are three major components of this PART-TIME position: Day to Day Service: Product merchandising: You will handle all aspects of product merchandising within your assigned stores. You will use a Hallmark-issued, hand-held mobile device to replenish, straighten and track inventory of Hallmark products. This could include products placed inside the Hallmark department or within other areas of the store. Store employee and customer interaction: You must interact in a professional manner with store employees, store management and customers while in the store. Schedule: Your Territory Supervisor will clarify your specific schedule. Work is typically scheduled Monday through Friday during the day and hours will increase during holiday periods. Holiday Support: Hallmark's business is season driven. Your scheduled days and hours will increase the week before and after the following holidays - Valentine's Day, Easter, Mother's Day, Father's Day, Halloween, Thanksgiving and Christmas. You may be required to work on the actual holiday for Valentine's Day, Mother's Day and Father's Day. Department Remodels and Resets: Occasionally, you may be required to be a part of an installation team and work on activities to include, but not limited to, building Hallmark fixtures, moving card departments, installing fixtures and product and remodeling card departments. Typically you will receive at least a 2-week notice for remodel/reset work. PHYSICAL REQUIREMENTS - All Positions This is a physically demanding job that requires a high level of energy and a sense of urgency. You will be working on the selling floor as well as in back stockrooms. You must be able to consistently push, pull, lift, and carry cartons, merchandise and display fixtures up to 30 pounds throughout the work day and up to 50 pounds on occasion. You will also be required to stoop, squat, walk, and stand throughout your work day, and you may be required to climb stairs and step ladders. REQUIREMENTS - All Positions Access to a Wi-Fi network and the internet Able to operate hand-held technology provided to open and read documents and interpret information Flexibility to work a changing work schedule that may include an occasional evening or weekend Reliable transportation to report to assigned locations as scheduled Eligible to work in the United States Able to read, understand and communicate in English At least 18 years of age High School Diploma/GED or equivalent May be required to work the week before and the week after major holidays

The Nature Conservancy OFFICE LOCATION Asheville, North Carolina, USA NC406 A LITTLE ABOUT US Founded in 1951, the Nature Conservancy is a global conservation organization dedicated to conserving the lands and waters on which all life depends. Guided by science, we create innovative, on-the-ground solutions to our world's toughest challenges so that nature and people can thrive together. We are tackling climate change, conserving lands, waters and oceans at unprecedented scale, providing food and water sustainably and helping make cities more sustainable. One of our core values is our commitment to diversity. Therefore, we strive for a globally diverse and culturally competent workforce. Working in 72 countries, including all 50 United States, we use a collaborative approach that engages local communities, governments, the private sector, and other partners. To learn more, visit www.nature.org or follow @nature_press on Twitter. The Nature Conservancy offers competitive compensation, 401k or savings-plan matching for eligible employees, excellent benefits, flexible work policies and a collaborative work environment. We also provide professional development opportunities and promote from within. As a result, you will find a culture that supports and inspires conservation achievement and personal development, both within the workplace and beyond. YOUR POSITION WITH TNC Two crew leaders will work together to oversee logistics and coordination for a 20-person as-needed fire crew in the Southern Blue Ridge, as directed by a Burn Boss or other command position. Compensation of $19.00 per hour will include travel time from a meet up location to the burn unit. If overnight travel is required, compensation will occur during actual work hours. ESSENTIAL FUNCTIONS The Crew Leaders will have leadership roles on prescribed burns throughout Southern Blue Ridge from November 7, 2019 through July 5, 2020. The Conservancy supports Southern Blue Ridge Fire Learning Network partners on multiple controlled burns each year. Together with the 20-person as-needed burn crew, the crew leader helps fill a void of wildland firefighters for single or multi-day prescribed fire operations. These positions coordinate staff meeting times, oversee equipment preparation and rehabilitation, engine maintenance, radio programming, travel to burn sites and routinely has supervisory responsibility of crew during burns. Staffing needs for these positions could average 40-50 hours per operational period (bi-weekly) at the discretion of the Southern Blue Ridge Stewardship Manager. Operational periods are generally sporadic and clustered by opportune weather conditions, and no guarantee of a minimum number of opportunities is given or implied. The Burn Crew Leaders will participate on opportunities only as their own schedules will allow, and thus participation on any given opportunity is not required. The primary responsibilities of the Burn Crew Leader will be to: oversee communication from Stewardship Manager to crew and volunteers to determine availability; ensure crew receives Avenza maps; work with Stewardship Manager to assign crew to burns, plan transport of crew to/from Asheville - work sites, ensure equipment is ready (refill drip torches, charge radios; sharpen hand tools, service chainsaws, prep engine and trash pumps and help maintain shop space); communicate via phone/text with agency fire staff, supervise 4-8 FFTs (holding-firing) on prescribed burns; secure meals and overnight lodging for crew using TNC credit card; planning and directing team building activities; leadership roles in annual fire refresher. Wildland fire operations includes line construction, holding, ignition, patrol, mop-up, and monitoring. All Individuals will be representing the Conservancy on partner burns and must act accordingly. Individual is expected to provide some of their own personal protective equipment (Nomex pants, Nomex shirt, fire boots, hard hat) as outlined by the TNC fire management manual http://www.tncfiremanual.org/require.htm and provide their own transportation to the meeting location in Asheville. TNC will provide a radio and transportation from Asheville to the burn unit and return. TNC can provide line pack, fire shelter, and radio harness if necessary. There is also potential for assisting on forestry-related projects. RESPONSIBILITIES AND SCOPE Function as both leader and member of a work team, in a high stress team environment. Convey work instructions to Burn Crew members. Makes decisions on the fire line based upon evaluation of fire behavior, available resources and judgment. Perform other preserve management duties when conditions are not conducive to prescribed fire. Ability to perform heavy physical work in variable weather conditions, at remote locations, on difficult and hazardous terrain, and under physically demanding circumstances. Must have valid driver's license and good driving record. MINIMUM QUALIFICATIONS High school diploma and 3 years training in fire operations or other science-related field or related experience in land management. Must be qualified (and have proper documentation) as a Fire Fighter Type 1 (Squad Boss) and successful completion of FFT1 task book. Requirements for FFT1 include S-131 Advanced Firefighter, S-133 Look Up, Look Down, Look Around, Basic First Aid and CPR, and IS-700.a NIMS An Introduction and can be found in the Conservancy Fire Management Manual at: http://www.tncfiremanual.org/SquadBoss.htm (TNC will provide refresher and administer arduous pack test at the start of the position.) Ability to achieve and maintain arduous physical fitness standard. Must be able to walk 3 miles in less than 45 minutes carrying 45 lbs. Experience supervising staff is required May be required to obtain related licenses and certifications such as CPR. Experience operating various types of equipment. DESIRED QUALIFICATIONS Multi-lingual skills and multi-cultural or cross cultural experience appreciated. More than 4 years training in fire operations or other science-related field or related experience in land management. Ability and willingness to work in a team environment. Ability to evaluate inputs in a rapidly changing work environment and make decisions that affect the safety and work of firefighters within squad. Ability to coordinate with staff and external partners through technology including text messages and emails; familiarity with Avenza PDFMaps. Firing Boss Qualified Other training which supports development of knowledge and skills: ATV Safety and Operations, S-212 Wildland Chainsaws, S-211 Portable Pumps and Water Use. Preference will be given to those with higher qualifications (above FFT1). Ability to operate standard transmission vehicles and comfortable pulling equipment trailers. AUTO SAFETY POLICY This position requires a valid driver's license and compliance with the Conservancy's Auto Safety Program. Employees may not drive Conservancy-owned/leased vehicles, rental cars, or personal vehicles on behalf of the Conservancy if considered "high risk drivers." Please see further details in the Auto Safety Program document available at www.nature.org/careers . Employment in this position will be contingent upon completion of a Vehicle Use Agreement, which may include a review of the prospective employee's motor vehicle record. HOW TO APPLY To apply to position number 47964, submit resume (required) and cover letter separately using the upload buttons. All applications must be submitted in the system prior to 11:59 p.m. Eastern Time on January 10, 2020. Click "submit" to apply for the position or "save for later" to create a draft application for future submission. Once submitted, applications cannot be revised or edited. Failure to complete required fields may result in your application being disqualified from consideration. If you experience technical issues, please refer to our applicant user guide or contact applyhelp@tnc.org . The Nature Conservancy is an Equal Opportunity Employer Our commitment to diversity includes the recognition that our conservation mission is best advanced by the leadership and contributions of people of diverse backgrounds, beliefs and culture. Recruiting and mentoring staff to create an inclusive organization that reflects our global character is a priority and we encourage applicants from all cultures, races, colors, religions, sexes, national or regional origins, ages, disability status, sexual orientation, gender identity, military, protected veteran status or other status protected by law. The successful applicant must meet the requirements of The Nature Conservancy's background screening process.

Working Solutions Job Locations US-NC-Charlotte Category Customer Service/Support Overview This is a remote independent contractor role which provides compassionate customer care support through inbound calls and outbound calls. The work assists seniors and their families to find senior living care. You'll place outbound calls to family members who have recently inquired online regarding placement services, matching them with appropriate online tools or a Senior Living Advisor. The job focuses on compassionate interactions. Listening to the needs of the recipient or family member is of upmost importance. Works in a fast-paced, work at home, customer service environment. Responsibilities Excellent verbal and written communication skills. Positive attitude, flexible and adaptable to change. Ability to independently research, navigate and locate answers from webpages and resources in a variety of different situations. Ability to effectively communicate, based on a customer's frame of mind. Demonstrate a sincere desire to assist customers, putting their needs first. As an independent contractor, you must be able to work at least 20 hours a week on this program during the client's operating hours. Qualifications Education and Experience: At least 1 to 2 years of experience in a high-volume, customer service role, such as a call center, retail or similar environment. Have achieved a satisfactory level of technical skill or knowledge. Familiarity with operating systems, including Windows OS versions and/or Mac OS versions. Experience in senior care industry preferred, or a strong desire to learn about senior care. Competencies: Technical Skills: Proficient, data-entry skills. Ability to achieve a "Meets Expectations" rating or higher on scorecard. Problem Solving/Analysis: Ability to solve problems through systematic analysis of processes with sound judgment. Have a realistic understanding of relevant issues. Organizational Skills: Ability to organize people or tasks, adjust to priorities and learn systems— all within time constraints and with available resources. Must be detail-oriented. Multitasking/Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume. Information Management: Ability to manage large amounts of complex information easily, communicate clearly and draw sound conclusions. Independent Thinking/Self-initiative: Critical thinker with ability to focus on things that matter most to achieve outcomes. Commitment to produce outcomes without direction and capable of finding necessary resources. Empathy/Customer Service: Customer-focused behavior, exhibiting a helping approach that includes listening, patience, respect and empathy for another's position. Coping/Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach are required. Computer Literacy: Ability to function in a multisystem Microsoft environment—using Word, Outlook, intranet, the internet and software applications. Communication/People Skills: Ability to influence or persuade others under positive or negative circumstances. Adapt to different styles, listen critically and collaborate. Commitment to Task: Ability to conform to established policies and procedures. Exhibit high motivation. Quality Orientation: Accomplishes tasks by considering all areas involved, no matter how small. Shows concern for all aspects of the job. Motivated toward constantly improving. Sets high standards for self-performance. Takes responsibility and accountability for successfully completing assignments or tasks. Independent contractors on this program will need to successfully pass a background check to work. The background check will consist of a Social Security number verification, National Sex Offender Registry report and a criminal history check. We are currently not accepting independent contractors residing in California, New York, Pennsylvania or Washington. Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, social security, worker's compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. PM16

Walgreens Overview Our pharmacy technician positions have undergone an exciting transformation, moving from a transaction-based environment to a much more patient-centric one. As a Walgreens pharmacy technician, you'll be front and center - interacting with our customers and developing strong patient relationships. Pharmacy is the core of our business, and our pharmacy technicians enjoy all the tools and support - including the latest technology - to grow their careers and reach their goals. Responsibilities In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Assists the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers. Models and delivers a distinctive and delightful customer experience. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Develops strong relationships with most valuable customers. Operations Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct. Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow. Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities. Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required. Takes customer to OTC aisle when possible to assist in locating products. Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians. Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager. Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs. May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers. Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities. Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. Otherwise, earns PTCB certification as condition of promotion to senior technician. Attends training and completes PPLs requested by Manager and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

HMS Technologies Inc Description: Summary of essential job functions HMS is seeking a Applications Systems Analyst in the support of National Institutes of Health (NIH), Department of Health and Human Services (HHS), NIEHS Service Desk and Infrastructure Technology Services (NSITES) II program. The mission of the National Institute of Environmental Health Sciences is to discover how the environment affects people in order to promote healthier lives. Applications Systems Analyst must have capabilities in the areas of Desktop Engineering Services that support complex problem solving for end users. Services consist of management, troubleshooting and improvements to the desktop computing environment. Must also have proven skills in the areas of application testing and packaging as well as perform software installation and roll-out to both on-premise and cloud. Must be customer focused and able to provide assistance to users in accessing and using business systems at various levels. Familiarity with Government contract work is beneficial involving multiple complex and inter-related project tasks that often require working with teams of contractor personnel at multiple locations within National Institutes of Health (NIH) in Durham, NC. . Requirements: Position Responsibilities: Perform analysis of various off-the-shelf, and home-grown systems to identify strengths and weaknesses in different environments Support to include communication, application baseline configuration, quality, risk, schedule, cost, performance management, and reporting. Managing escalations for unplanned and planned outages. Develop proactive processes designed to detect and eliminate issues before they escalate Implement steps as prescribed in documented plans for system changes, upgrades, installations, and outages and follow all change management guidelines Test software updates including OS updates using standard desktop images along with the standard packaged applications prior to release. Determine viability of applications licensing to be deployed on the Citrix environment, as well as test applications for Citrix compatibility prior to publishing them to the environment. Coordinate with OIT staff to obtain licensing and complete installation or if containing a cloud license, either fulfill the request or request support from NIH staff for completion. Required Skills and Experience: Demonstrated success as an Applications and/or Systems Analyst, showing a track record of providing a variety of services both on premise and cloud. Strong oral and written communication skills Strong interpersonal and client-facing skills with experience interfacing senior government officials Experience developing project documentation, such as Desktop Application Testing Report, and Desktop Software Management Activities Report Government agency contracting experience is desired, NIH preferred 5+ years of experience with general system delivery and DevOps and automation frameworks, including one or more of the following: Chef, Docker, Nexus, or Jenkins Excellent customer-focused problem resolution skills, to troubleshoot to root-cause. Experience with ServiceNow Experience with scripting languages, including PowerShell, Bash, PHP, Python Experience with Cloud service providers (CSPs), including AWS and Azure [desired] Qualifications: Bachelor's Degree in Computer Science, Information Systems, Information Technology, Engineering, Math or other related discipline 5 years of experience with software related projects; 8 years of additional relevant experience may be considered in lieu of a degree. Excellent verbal and written English communication skills. Experience working in NIH or other Government agency [desired] Public Trust Clearance or the ability to obtain a clearance Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

HMS Technologies Inc Description: Summary of essential job functions HMS is seeking a Hardware Specialist in the support of National Institutes of Health (NIH), Department of Health and Human Services (HHS), NIEHS Service Desk and Infrastructure Technology Services (NSITES) II program. The mission of the National Institute of Environmental Health Sciences is to discover how the environment affects people in order to promote healthier lives. Hardware Specialist must have capabilities in the areas of support services of IT equipment to include, but not limited to, scheduling desktop/laptop installations, moves, additions, changes and repairs with the end user or business owner and provide resolution as well as asset tracking. The chosen candidate will have experience in IT Support services and will have the highest standard of quality and customer service. Familiarity with Government contract work is beneficial involving multiple complex and inter-related project tasks that often require working with teams of contractor personnel at multiple locations within National Institutes of Health (NIH) in Durham, NC. . Requirements: Position Responsibilities: Provide Help Desk support consisting of supported versions of Microsoft Windows and Apple OSX/MacOS computer operating systems as needed. Record additions, moves, transfers, and removal from service into the asset tracking system. Image, set up, and deploy/install all non-life cycle Government-purchased desktop and laptop computers, peripherals, and multi-user systems within 10 business days upon receipt of equipment. Identify obsolete IT equipment and provide this information in the quarterly Desktop Lifecycle Rollout Report. Provide an Annual Lifecycle Planning Report to identify all desktops and laptops up for renewal the following fiscal year. Ensure all NIEHS laptops and mobile devices are secured using FIPS 140-2 validated whole disk encryption. Provide installation and/or repair components or entire units on all hardware under warranty. Maintain inventory of commonly used parts and tools to facilitate in-house repair. Facilitate replacing computer equipment out of warranty Maintain an inventory of GFE desktops, laptops, and mobile devices using a NIH-specified inventory tracking application Track mobile applications purchased by NIEHS and the devices on which they are installed. Install and configure mobile devices (smart phones, tablets, and other devices as approved by NIEHS), cellular mobile broadband cards, and integrated mobile broadband chipsets in laptops. Provide user assistance and troubleshooting support for approved mobile devices. Manage the repair and replacement of tablets and mobile devices. Ensure devices comply with Federal, HHS, NIH, and NIEHS-related mobile computing policies. Maintain International GFE (IGFE) travel kits used for international travel and ensure all devices include the necessary applications and data files relevant for the respective trips in accordance with the NIEHS 2018 Foreign Travel Policy guide. Digitally sanitize the device and return it to the pool upon travel return. Required Skills and Experience: Good communication skills, both written and verbal Experience reporting updates, changes, problems and resolutions to the customer Excellent customer-focused problem resolution skills, to troubleshoot to root-cause. Experience with ServiceNow Must be physically able to move hardware including computers and monitors as repairs may require sending devices to NIEHS authorized repair facilities or service stores. Qualifications: Bachelors Degree in engineering or related technical discipline Three (3) plus years of relevant work experience in IT customer and hardware support The following certifications required: Dell Associate (hardware), Apple Certified Associate Experience working in NIH or other Government agency [desired] Public Trust security clearance or ability to obtain it. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

HMS Technologies Inc Description: Summary of essential job functions HMS is seeking a Project Manager Level I in the support of National Institutes of Health (NIH), Department of Health and Human Services (HHS), NIEHS Service Desk and Infrastructure Technology Services (NSITES) II program. The mission of the National Institute of Environmental Health Sciences is to discover how the environment affects people in order to promote healthier lives. Project Manager Level I (PM-L1) must have capabilities in the areas of software development and maintenance, database and data services and migration from on premises installations to cloud-based installations. The qualified candidate will have experience leading and managing enterprise-level DevOps environments to meet the requirements of the NIH customer. The candidate must be well versed in Agile development life cycles and methodologies. Must be customer focused and able communicate with various levels of personnel in NIH. Familiarity with Government contract work is beneficial involving multiple complex and inter-related project tasks that often require working with teams of contractor personnel at multiple locations within National Institutes of Health (NIH) in Durham, NC. . Requirements: Position Responsibilities: Actively lead and manage all phases of the project lifecycle from initiation through closure, including project planning, contract management, project execution, and tracking and reporting Deliver projects on time, within budget, with quality results that meet or exceed customer expectations Coordinate and manage diverse team of staff to deliver results on time with high quality Develop detailed project schedules, estimates, resource plans, and status reports. Manage, track and report on project costs, schedule and performance progress. Produce and deliver detailed status reports and briefings, along with periodic demonstrations of developed capability, to document and demonstrate project progress. Proactively manage scope, actions, issues and risks to ensure project success. Follow change control procedures effectively. Provide program management support services to assist in the planning, management, coordination and oversight of NIH processes and activities. Collaborate and interface with project stakeholders, including end users, business, NIH organizations, vendors and implementation partners Provide management support to the NIH program, including strategic planning, preparing reports and responses to senior leadership on program performance, and supporting risk management and reporting. Provide meeting planning and facilitation, including project team meetings, document reviews, and client-driven meetings (e.g., Integrated Project Team (IPTs) meetings). Prepare meeting minutes and tracking action items. Coordinate and monitor timely and effective completion of actions Ability to work with a blended team of system administrators, network administrators, 3rd party engineers and NIH staff to achieve objectives. Capable of rolling up the sleeves and working with 3rd party engineers to deploy, configure and test enterprise solution. Communicate to stakeholders and team members in a format that will demonstrate functionality, assist development teams, and achieve customer acceptance Review backlog to ensure bi-directional alignment between items in the backlog and the architecture Communicate with stakeholders, and partnering system representation, to arrive at consensus solutions and compromise resolutions for problems that may arise as a result of the technical interfaces and functional dependencies Perform system gap analysis to identify areas where the system can add additional value and incorporate results into the system design Required Skills and Experience: Demonstrated success as a technical Project Manager, showing a track record of delivering large, complex (multi-disciplinary) projects/programs within budget and on schedule Strong leadership skills and experience managing project teams across multiple locations Strong interpersonal and client-facing skills with experience interfacing senior government officials Strong oral and written communication skills DevOps experience and experience managing cloud-deployed development projects Experience identifying, mitigating and managing project risks and issues Experience assisting in the development of project plans, responding to requests for information, and developing and presenting briefings on project status to program leadership Experience in creating, applying and maintaining tools to track program, project, or task performance data, including cost, schedule, and performance data. Experience developing and reviewing project documentation, such as project management plans, business / technical requirements, and other project artifacts Qualifications: Bachelors degree in Engineering, Business or related technical discipline 5 years of relevant experience as a project leader for government contracts (5 additional years may be substituted for education) Foundation Certificate in IT Service Management (ITIL) v3 or higher [desired] Project Leadership Certificate [desired] Project Management Professional (PMP) certificate [desired] Agile / SAFe certifications a plus Experience working in NIH or other Government agency [desired] Public Trust Clearance or the ability to obtain a clearance Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

HMS Technologies Inc Description: Summary of essential job functions HMS is seeking a Project Manager Level II in the support of National Institutes of Health (NIH), Department of Health and Human Services (HHS), NIEHS Service Desk and Infrastructure Technology Services (NSITES) II program. The mission of the National Institute of Environmental Health Sciences is to discover how the environment affects people in order to promote healthier lives. Project Manager Level II (PM-L2) must have capabilities in the areas of leading and managing daily activities of operations and maintenance spanning all areas of NIH data centers. Must also have proven skills in the areas of providing leadership and managing teams in operations, administration, and maintenance of data centers including present day and future planning. Must be customer focused and able communicate with various levels of personnel in NIH. Familiarity with Government contract work is beneficial involving multiple complex and inter-related project tasks that often require working with teams of contractor personnel at multiple locations within National Institutes of Health (NIH) in Durham, NC. . Requirements: Position Responsibilities: Actively lead and manage all phases of the project lifecycle from initiation through closure, including project planning, contract management, project execution, and tracking and reporting Deliver projects on time, within budget, with quality results that meet or exceed customer expectations Coordinate and manage diverse team of staff to deliver results on time with high quality Develop detailed project schedules, estimates, resource plans, and status reports. Manage, track and report on project costs, schedule and performance progress. Produce and deliver detailed status reports and briefings, along with periodic demonstrations of developed capability, to document and demonstrate project progress. Proactively manage scope, actions, issues and risks to ensure project success. Follow change control procedures effectively. Provide management support to the program manager, including strategic planning, preparing reports and responses to senior leadership on program performance, and supporting risk management and reporting. Provide meeting planning and facilitation, including project team meetings, document reviews, and client-driven meetings. Prepare meeting minutes and tracking action items. Coordinate and monitor timely and effective completion of actions Capable of rolling up the sleeves and working with a blended team of system administrators, network administrators, engineers and NIH staff to achieve objectives. Communicate with stakeholders, and partnering system representation, to arrive at consensus solutions and compromise resolutions for problems that may arise as a result of the technical interfaces and functional dependencies Perform system gap analysis to identify areas where the system can add additional value and incorporate results into the system design Required Skills and Experience: Demonstrated success as a Technical Project Leader, showing a track record of delivering large, complex (multi-disciplinary) projects/programs within budget and on schedule Strong interpersonal and client-facing skills with experience interfacing senior government officials Excellent oral and written communication skills DevOps experience and experience managing cloud-deployed development projects Proven skills in monitoring and controlling IT operational projects Experience identifying, mitigating and managing project risks and issues Experience assisting in the development of project plans, responding to requests for information, and developing and presenting briefings on project status to program leadership Experience in creating, applying and maintaining tools to track program, project, or task performance data, including cost, schedule, and performance data. Experience developing and reviewing project documentation, such as project management plans, business / technical requirements, and other project artifacts Qualifications: Bachelors degree in Engineering, Business or related technical discipline 7 years of relevant experience as a project leader for government contracts (5 additional years may be substituted for education) Foundation Certificate in IT Service Management (ITIL) v3 or higher [desired] Project Leadership Certificate [desired] Project Management Professional (PMP) certificate [desired] Experience working in NIH or other Government agency [desired] Public Trust Clearance or the ability to obtain a clearance Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

HMS Technologies Inc Description: HMS is seeking a Operations Manager to provide hands-on leadership covering areas such as login and access support; computer hardware and mobile computing; Unified Communications, telework, and remote access; and deskside training. Desktop Engineering includes the maintenance and management of operating systems, software applications, and personal computer (PC)/laptop lifecycle activities. HMS TECHNOLOGIES is seeking candidates to support National Institutes of Health (NIH), Department of Health and Human Services (HHS), NIEHS Service Desk and Infrastructure Technology Services (NSITES) specifically in the area of Service Desk. The mission of the National Institute of Environmental Health Sciences is to discover how the environment affects people in order to promote healthier lives. You will be providing support for the operational IT security functions for the NIEHS computing infrastructure. This five-year contract that involves interaction with all levels of security and functional teams. . Requirements: Position Responsibilities: Capable of collaborating between Team HMS functional teams, NIEHS, and other third-party contractors, as necessary, to resolve incidents and requests Utilize the ServiceNow ticketing system to assign the appropriate category, level of urgency (critical, high, medium, or low), and impact (extensive/widespread, significant/large, moderate/limited, or minor/localized) to individual tickets Testing software updates including OS updates using standard desktop images along with the standard packaged applications Management of service level agreements and/or performance metrics as key indicators of success for contract performance Coordinate and monitor timely and effective completion of actions Required Skills and Experience: Experience using ServiceNow in an enterprise environment Strong leadership skills and experience managing project teams ranging from 25-30 staff on premise Experience identifying, mitigating and managing project risks and issues Experiencing authoring, editing, and maintaining design documentation, standard operating procedures, and system configuration documentation. Experience establishing operational objectives and assignments, and delegating assignments to subordinate managers and staff Experience working on complex problems where analysis of situations or data requires an in-depth evaluation of various factors. Must be able to effectively communicate with Government representatives both orally and in writing Qualifications: Bachelors Degree in Computer Science, Information Technology Management or Engineering (or 4 years of related experience may be substituted for the education degree requirement) Minimum 7 years supervising technical teams to maintain reliable and available IT infrastructure and services Certifications: CompTIA A+, ACMT: AppleCare Mac Technician (ACMT) and ITIL Foundation [Desired] Experience working in NIEHS or other Government agency [Desired] Public Trust Clearance or the ability to obtain a clearance Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

HMS Technologies Inc Description: HMS TECHNOLOGIES is seeking candidates to support National Institutes of Health (NIH), Department of Health and Human Services (HHS), NIEHS Service Desk and Infrastructure Technology Services (NSITES) specifically in the area of Information System Security Services. The mission of the National Institute of Environmental Health Sciences is to discover how the environment affects people in order to promote healthier lives. You will be providing support for the operational IT security functions for the NIEHS computing infrastructure. This five-year contract that involves interaction with all levels of security and functional teams. HMS is seeking a System Security Lead to provide hands-on software/system security support for the program and deliver technical leadership across all areas of IT Security Services. The qualified candidate will have experience in Information Security System and Communication Protection primarily consisting of protecting the NIEHS information technology (IT) network and infrastructure from adverse information security events. This includes but limited to developing and maintaining security plans, running vulnerability scans, assessing release requirements for security considerations, managing security artifacts, and generating security reports. The candidate will collaborate with various teams to ensure a strong security stance is maintained for all system/software builds throughout the organization. The candidate must be well versed in IT development life cycles such as Enterprise Performance Life Cycle (EPLC) and project management methodologies. . Requirements: Position Responsibilities: Skilled in providing network security and security audit support which includes monitoring, analysis, configuration of security hardware and devices, and security testing. Perform vulnerability scans on application builds and report deficiencies Perform Risk Assessments on requirements for application builds and report findings Administer firewall systems, Intrusion Detection Systems (IDS) and Intrusion Prevention Systems (IPS) system, log aggregation system using Splunk and web traffic filtering appliance. Provide support in Privacy Impact Assessments (PIA) efforts Support all NIEHS security incident response activities, as outlined in the incident response plan Support the ISSO for the NIH Authorization and Assessment process and artifacts Required Skills and Experience: Experience in vulnerability analysis, security evaluation and testing, certification and accreditation, and incident reporting and remediation. Experience leading application and system security initiatives and providing technical expertise in designing secure public-facing and internal-facing services and APIs. Experiencing authoring, editing, and maintaining design documentation, standard operating procedures, and system configuration documentation. Review security plans, processes, and strategies to identify areas for improvement or update Understand security regulations, and directives for organizational and agency level requirements Design and implement security requirements into products and systems Strong oral and written communication skills Strong interpersonal and client-facing skills with experience interfacing senior government officials Qualifications: Bachelors Degree in Computer Science, Information Technology Management or Engineering (or 4 years of related experience may be substituted for the education degree requirement) Minimum 5 years of experience analyzing information security systems and applications and recommending and developing security measures to protect information against unauthorized modification or loss. Certified Information Systems Security Engineering Professional (CISSP-ISSEP) or equivalent [Required] Experience working in NIEHS or other Government agency [Desired] Public Trust Clearance or the ability to obtain a clearance Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

HMS Technologies Inc Description: HMS TECHNOLOGIES is seeking candidates to serve as the Program Manager typically responsible for organizing, directing, and managing all aspects of contract operational support functions involving multiple complex and inter-related project tasks that often require managing teams of contractor personnel at multiple locations within National Institutes of Health (NIH) in Bethesda, MD Provide overall direction of program activities. Manage and maintain contractor interface with the senior levels of the customers organization. Consult with customer and contractor personnel to formulate and review task plans and deliverables, ensuring conformance with program and project task schedules and costs and contractual obligations. Establish and maintain technical and financial reports to show progress of projects to management and customers, organize and assign responsibilities to subordinates, oversee the successful completion of all assigned tasks, and assume the initiative and provide support to marketing personnel in identifying and acquiring potential business. . Requirements: Position Responsibilities: Actively lead and manage all phases of the project lifecycle from initiation through closure, including project planning, contract management, project execution, and tracking and reporting Deliver projects on time, within budget, with quality results that meet or exceed customer expectations Coordinate and manage diverse team of staff to deliver results on time with high quality Develop detailed project schedules, estimates, resource plans, and status reports. Manage, track and report on project costs, schedule and performance progress. Produce and deliver detailed status reports and briefings, along with periodic demonstrations of developed capability, to document and demonstrate project progress. Proactively manage scope, actions, issues and risks to ensure project success. Follow change control procedures effectively. Provide meeting planning and facilitation, including project team meetings, document reviews, and client-driven meetings. Prepare meeting minutes and tracking action items. Coordinate and monitor timely and effective completion of actions Coordinate development and reviews of high quality project deliverables Provide program management support services to assist in the planning, management, coordination and oversight of NIH processes and activities. Collaborate and interface with project stakeholders, including end users, business, NIH organizations, vendors and implementation partners Provide management support to the NIH program, including strategic planning, preparing reports and responses to senior leadership on program performance, and supporting risk management and reporting. Manage the development and maintenance of Integrated Master Schedules (IMS) Required Skills and Experience: Demonstrated success as a Senior Program Manager, showing a track record of delivering large, complex (multi-disciplinary) projects/programs within budget and on schedule Strong leadership skills and experience managing project teams ranging from 10-20 staff across multiple locations and multiple companies Strong interpersonal and client-facing skills with experience interfacing senior government officials Strong oral and written communication skills DevOps experience and experience managing both enterprise and cloud-deployed development projects Experience identifying, mitigating and managing project risks and issues Experience assisting in the development of project plans, responding to requests for information, and developing and presenting briefings on project status to program leadership Experience in creating, applying and maintaining tools to track program, project, or task performance data, including cost, schedule, and performance data. Experience developing and reviewing project documentation, such as project management plans, business / technical requirements, and other project artifacts Qualifications: A Bachelors degree in Computer Science, Information Systems, Engineering, Business, or other related discipline is required. A Master of Science (MS) in Information Technology is preferred. This position requires a minimum of ten (10) years of experience, of which at least five (5) years must be specialized. Specialized experience includes: project development and management from inception to deployment, expertise in the management and control of funds and resources using complex reporting mechanisms, demonstrated capability in managing multi-task contracts and / or subcontracts of diverse types and complexity. Overall experience should include increasing responsibilities in information systems design and / or management. PMI as a Project Management Professional (PMP). Agile / SAFe certifications a plus Program Manager shall have a Level 5 (NACIC) security clearance or obtain a Level 5 (NACIC) security clearance within six (6) months of contract award. It is preferred that the Program Manager has, at minimum, a Foundation Certificate in IT Service Management (ITIL) v3 (or current equivalent). Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

HMS Technologies Inc Description: Summary of essential job functions HMS TECHNOLOGIES is seeking candidates to serve as the System Programmer in the support of National Institutes of Health (NIH), Department of Health and Human Services (HHS), NIEHS Service Desk and Infrastructure Technology Services (NSITES) II program. The mission of the National Institute of Environmental Health Sciences is to discover how the environment affects people in order to promote healthier lives. The System Programmer is typically responsible for providing application analysis and engineer services on large enterprise of systems and supporting users and stakeholders. Familiarity with Government contract work is beneficial. involving multiple complex and inter-related project tasks that often require managing teams of contractor personnel at multiple locations within National Institutes of Health (NIH) in Durham, NC. . Requirements: Position Responsibilities: Provide application operations and maintenance services for 42 applications, based primarily with ColdFusion or PowerBuilder. Responsible for 3rd party product support including installation and configuration (patches, updates and upgrades). Support for Cloud migrations to as required Must be able to communicate with end users and understand issues related to end user applications Troubleshoot problems and identify root cause Hands-on experience with Microsoft Server, or Linux operating systems Excellent customer-focused problem resolution skills Configure applications for optimum utility Conduct routine system administration tasks and logging data in system admin logs Perform installations, upgrades, repair of software Test system configurations and update systems as needed Acquire, maintain, and create a library of system documentation including configurations, installation, user guides, etc. Monitor system logs and system performance Required Skills and Experience: Experience using the Atlassian suite (Confluence, Jira, and other plug ins) Demonstrated success as an Application Administrator with a track record of performing both simple and complex administrative functions on complex virtualized applications Experience in the analysis, design, and integration of information systems and commercial-off-the-shelf (COTS) and development software Must be well versed in understanding structured analysis and design methodologies for the translation of systems requirements from business needs with a proven track record Experience in conducting routine application administration tasks and logging data in system admin logs Experience troubleshooting application issues and resolving issues Knowledge on a number of debugging tools, protocols, and processes Experience using remote monitoring and management system alters/notifications, and respond accordingly via service tickets Experience reporting updates, changes, problems and resolutions to the customer Experience with one or more of the following: RHEL, Redhat Open Shift, MSFT ADS, MSFT (Office, Office365, Dynamics, SharePoint, TFS, IIS, ADS, Desktop, Server OS, Visual Studio) Experience analyzing complex system requirements. Experience designing software tools and subsystems to support software reuse and domain analyses and manages their implementation. Experience reviewing existing programs and assist in making refinements, reducing operating time, and improving current techniques Maintenance of program schedules and deliverables completed according to Government requirements Must be able to effectively communicate with Government representatives both orally and in writing Qualifications: B.S. in Computer Science, Information Technology Management or Engineering Four years of related experience may be substituted for the education degree requirement Minimum of 5 years supervising software configuration management. Experience working in NIEHS or other Government agency [Desired] Public Trust Clearance or the ability to obtain a clearance Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

HMS Technologies Inc Description: Summary of essential job functions HMS is seeking a Help Desk Specialist in the support of National Institutes of Health (NIH), Department of Health and Human Services (HHS), NIEHS Service Desk and Infrastructure Technology Services (NSITES) II program. The mission of the National Institute of Environmental Health Sciences is to discover how the environment affects people in order to promote healthier lives. Help Desk Specialist must have capabilities in the areas of support services of IT equipment to include, but not limited to, Apple and Microsoft Windows Operating Systems, iOS and mobile devices, network printers, and government smart phones. The qualified candidate chosen for this position will support the heterogeneous environment using Information Technology Infrastructure Library (ITIL) or Microsoft Operations Framework (MOF) based processes, industry best practices and technology improvements to optimize help desk support efficiency. The chosen candidate will have multiple years of experience in IT Support services and will have the highest standard of quality and customer service. Familiarity with Government contract work is beneficial involving multiple complex and inter-related project tasks that often require working with teams of contractor personnel at multiple locations within National Institutes of Health (NIH) in Durham, NC. . Requirements: Position Responsibilities: Provide Help Desk support consisting of supported versions of Microsoft Windows and Apple OSX/MacOS computer operating systems. Provide remote access services using a secure virtual private network (VPN), Citrix Virtual Desktop, and MobileIron gateway to access Government email, NIEHS-internal websites and web applications. Provide Help Desk support consisting of resolution for login and access; computer hardware, desktop software, mobile computing, multimedia, Unified Communications, telework, remote access, system administration, and data center operational requests Ensure ServiceNow tickets are fully documented including the NIH Property number of all accountable property worked on, as well as include any analyses, recommendations, and remedial actions. Collaborate with functional teams, NIEHS, and other third-party contractors, as necessary, to resolve incidents and requests. Ensure end-users are informed of the status, point of contact, course of action, and estimated date of resolution. Utilize the ServiceNow ticketing system to assign the appropriate category, level of urgency (critical, high, medium, or low), and impact (extensive/widespread, significant/large, moderate/limited, or minor/localized) to individual tickets Ensure response to, resolution, and closure of individual tickets according to Service Level Agreement (SLA). Required Skills and Experience: Good communication skills, both written and verbal Experience reporting updates, changes, problems and resolutions to the customer Excellent customer-focused problem resolution skills, to troubleshoot to root-cause. Experience with ServiceNow Qualifications: Bachelors Degree in engineering or related technical discipline Three (3) plus years of relevant work experience in IT customer support One or more of the following certifications desired: MTA: Microsoft Technology Associate, Apple Certified Associate Mac Integration Basics (current or current -1 version), CompTIA Network+ Certified Professional, Jamf Certified Tech Experience working in NIH or other Government agency [desired] Public Trust security clearance or ability to obtain it. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.