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CVS Health Job Description As the Benefits Project Advisor for Employer you will be responsible for conducting lessons learned, leading improvement projects, developing business strategies, coordination of cross functional teams, driving solutions and providing tactical and strategic direction for delivery of work. You will also be developing and implementing standard methodologies across the Employer book of business, support projects and client specific strategies for success in addition to conducting to root cause analysis and action plans related to requirements. Your responsibilities will also include: - Ownership of Performance Guarantees & Service Warranty process with monthly and annual reporting cycles - Lead cross functional lessons learned activities with action planning - Weekly inter and intra department reporting - Developing internal and external (client) materials for root cause analysis, action plans, process and improvements - Command center ownership and reporting - Conducting root cause analysis related service warranty and performance guarantees, as well as crafting action plans to solve for current problems and mitigate future instances Your success will be driven by your ability to solve problems in new and innovative ways, while maintaining a collaborative and consultative approach. The solutions you work to develop will contribute to reduced service warranty payments & performance guarantees to clients. Your healthcare industry knowledge, RX Claim/AS400 experience and process improvement skills will also contribute to your success. You will operate in a dynamic environment with tight deadlines so ability to operate autonomously and make key decisions is imperative. The contributions you will make will position CVS Health as a leader in client satisfaction and service in the PBM marketplace. Required Qualifications * 5 or more years of leading projects including at least 3 years of benefit experience or knowledge including AS400/Rx Claim system Preferred Qualifications * Dynamic individual contributor that thrives in a fast-paced, operational environment that is client centric; where there is high variability between client plan designs, and is passionate about delivering superior quality * Demonstrated ability to make decisions independently by applying good judgment based on business principles and supporting data facts * Good social communication and presentation abilities * Possesses good organizational and time management skills, and attention to detail and ability to be accountable and independent * Advanced Microsoft Excel skills for data analysis and Macro development; * Able to apply logical thinking and analytical abilities to research claims issues, formulate a strategic approach to efficiently build plans by performing analysis, and then execute and validate the plan build * Able to successfully manage competing priorities and operate in environment of regulatory compliance and audit. * Able to meet aggressive turnaround time standards and client performance guarantees coupled with excellent quality Education * Bachelor's degree is required * Equivalent work experience may substitute Business Overview It's a new day in health care. Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all. We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability. CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT . We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team . Please note that we only accept applications for employment via this site. If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com . For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

CVS Health Job Description As a Billing Representative in our LTC Pharmacy Billing Department, you will be responsible for providing daily operational support for an assigned Revenue Cycle team to meet performance goals and enhance process efficiencies. You will be a part of a team of Billing representatives that are focused on achieving operational efficiencies & ensuring compliance with established laws, regulations, policies and procedures. In addition, the Billing Representative will: - Support our billing processes for facility and private pay customers in OmniDX or Oasis. - Support collection and reimbursement strategies and initiatives to improve operations and results. - Suggest changes to department policies and procedures as appropriate - Drive for productivity goals, push for daily progress and achievement, and recommend measures for improvement. - Learn all billing systems and accurately respond to questions regarding client invoicing and adjustments while ensuring compliance. - Engage in training for new employees and provide ongoing training as needed - Complete semi-annual & annual performance assessment and provide timely feedback to mgmt - Support reporting that addresses billing variances, denials and payment discrepancies on a timely basis. Required Qualifications 1+ years of experience with Revenue Cycle including but not limited to credits, debits, invoicing and verifying information. - 1+ years of experience with computer operations using Microsoft Office Suite Preferred Qualifications Pharmacy billing preferred. - Ability to learn multiple computer systems. - Research skills. - Minimum of 1-3 years of experience working in an office/business setting. - Prescription third party claims management experience. - College degree preferred. - Basic knowledge of insurance procedures - Ability to work in a fast paced,rapidly changing environment. - Excellent verbal and written communication as well as listening skills. - Intermediate computer and typing skills. Education Verifiable High School diploma or GED is required. Business Overview It's a new day in health care. Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all. We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability. CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT . We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team . Please note that we only accept applications for employment via this site. If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com . For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

CVS Health Job Description Be a part of our growing team at our Phoenix facility! As a Patient Resolution Specialist in our Infusion Accounts Receivable (A/R) Department, you will provide support to our Specialty Infusion members with questions and concerns related to their billing and payments. In this Patient Resolution Specialist role, you will answer questions regarding charging, insurance, and billing. You will also be monitoring the review of patient liabilities for payment status and providing excellent customer service through collection processes and patient inquiries. Additional responsibilities of the Patient Resolution Specialist include: Perform and complete all necessary customer service and collection procedures while maintaining expected call volumes Secure and update account demographic information Request payments from guarantor in accordance with established policies and procedures Document accounts appropriately for follow up and coordinate as needed with other departments or units to facilitate timely resolution Process credit card and check payments accurately Interpret letter series and patient facing communications to resolve patient inquiries Offer monthly payment plans where patient are unable to pay the full outstanding balance in accordance with defined policies and procedures Seek delinquent balance collections by contacting patients via telephone Focus on attaining daily productivity standards, recommending new approaches for enhancing performance and productivity when appropriate Comply with and adhere to all regulatory compliance areas, policies and procedures (including HIPAA and PCI compliance requirements), and "leading practices" Required Qualifications 2+ years of experience in customer service, billing/collections, or call center environment 2+ years of experience working with the Microsoft Office Suite Preferred Qualifications Exceptional communication, customer service, and phone etiquette skills. -Familiarity with customer service expectations, computer processing, and medical and billing office terminology. -Prior experience working in a call center environment. -Able to work independently with little direction while managing multiple tasks simultaneously, prioritizing issues as they arise and escalating issues when appropriate. -Prior related healthcare Revenue Cycle experience within third party payment methodologies and documentation. -Knowledge of healthcare billing, collections practices, and/or infusion services. Education Verifiable High School Diploma or GED is required. Business Overview It's a new day in health care. Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all. We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability. CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT . We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team . Please note that we only accept applications for employment via this site. If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com . For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

CVS Health Job Description As a Supervisor for the Infusion Accounts Receivable (A/R) department, you will be responsible for providing leadership for assigned Patient Financial Services (PFS) teams. You will oversee a team of A/R representatives that are responsible for contacting payers to collect on unpaid claims in a timely and accurate manner, researching and resolving payment variances, and managing the accurate and timely filing of claims within payer function group. Additional responsibilities of the Accounts Receivable Supervisor include: - Oversee day-to-day operations of teams to ensure timely and accurate completion of all PFS activities - Monitor and strive to continually improve the collection of payer claims in accordance with the respective contract - Assist management with meetings with key payers to discuss reimbursement issues and payer publication notices affecting claims processing changes - Ensure daily reconciliation of electronic claim files - Maintain productivity and quality standards of all PFS functions - Review accounts receivable adjustments for accuracy and submit adjustment requests as defined by departmental policies and procedures for upper management approval - Maintain compliance with government reimbursement programs - Suggest changes to department policies and procedures as appropriate - Work with management to complete disciplinary action as required - Work with the Training and Education department to develop and deploy training for new employees and provide ongoing training as needed - Complete annual performance reviews for employees and provide timely feedback - Create a work environment for employees through team building, coaching, constructive feedback, work delegation, personal example and goal setting that encourages creativity, open dialogue on work issues, professional growth, and a consistent, high level of performance; encourage and support employee decision-making within his or her scope of responsibilities - Develop and maintain "super user" capabilities in technology applications and all other related information systems, tools, technologies, and processes; assist other employees as needed to ensure all tools are fully utilized to create an efficient and effective department - Comply with and adhere to all regulatory compliance areas, policies and procedures (including HIPAA and PCI compliance requirements), and "leading practices" - Liaise appropriately with peers across the organization; work with Intake and Analytics department to communicate trends and suggest process improvements to revenue cycle. Required Qualifications 2+ years of supervisory experience in healthcare reimbursement or medical insurance/billing. 5+ years of Revenue Cycle or similar Accounts Receivable experience, preferably within billing/collections. 1+ years of experience using the Microsoft Office Suite, specifically Word, Outlook, and Excel. Preferred Qualifications Clear understanding of how Collections and Billing impacts Revenue Cycle operations and financial performance - Certification with Healthcare Financial Management Association, or Certified Revenue Cycle Representative preferred - Home healthcare experience, preferably in pharmacy settings - Experience in managing projects involving the collaboration, motivation and cooperation of a wide variety of people with whom there is no direct reporting relationship - Ability to prioritize and manage multiple tasks simultaneously, and to effectively anticipate and respond to issues as needed in a dynamic work environment - Dedication to treating both internal and external constituents as clients and customers, maintaining a flexible customer service approach and orientation that emphasizes service satisfaction and quality Education Verifiable High School Diploma or GED is required. Bachelor's Degree is preferred. Business Overview It's a new day in health care. Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. Coram CVS/specialty infusion services is a leading national provider of specialty home infusion and specialty pharmacy services providing infusion therapies and services to over 20,000 patients each month. We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability. CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT . We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team . Please note that we only accept applications for employment via this site. If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com . For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

CVS Health Job Description Be a part of our growing team at our Phoenix facility! As a Patient Resolution Specialist in our Infusion Accounts Receivable (A/R) Department, you will provide support to our Specialty Infusion members with questions and concerns related to their billing and payments. In this Patient Resolution Specialist role, you will answer questions regarding charging, insurance, and billing. You will also be monitoring the review of patient liabilities for payment status and providing excellent customer service through collection processes and patient inquiries. Additional responsibilities of the Patient Resolution Specialist include: Perform and complete all necessary customer service and collection procedures while maintaining expected call volumes Secure and update account demographic information Request payments from guarantor in accordance with established policies and procedures Document accounts appropriately for follow up and coordinate as needed with other departments or units to facilitate timely resolution Process credit card and check payments accurately Interpret letter series and patient facing communications to resolve patient inquiries Offer monthly payment plans where patient are unable to pay the full outstanding balance in accordance with defined policies and procedures Seek delinquent balance collections by contacting patients via telephone Focus on attaining daily productivity standards, recommending new approaches for enhancing performance and productivity when appropriate Comply with and adhere to all regulatory compliance areas, policies and procedures (including HIPAA and PCI compliance requirements), and "leading practices" Required Qualifications 1+ years of experience in customer service, billing/collections, or call center environment 1+ years of experience working with the Microsoft Office Suites Ability to work in multiple systems/programs while assisting a customer Preferred Qualifications Exceptional communication, customer service, and phone etiquette skills. -Familiarity with customer service expectations, computer processing, and medical and billing office terminology. -Prior experience working in a call center environment. -Able to work independently with little direction while managing multiple tasks simultaneously, prioritizing issues as they arise and escalating issues when appropriate. -Prior related healthcare Revenue Cycle experience within third party payment methodologies and documentation. -Knowledge of healthcare billing, collections practices, and/or infusion services. Education Verifiable High School Diploma or GED is required. Business Overview It's a new day in health care. Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all. We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability. CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT . We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team . Please note that we only accept applications for employment via this site. If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com . For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

CVS Health Job Description (a) Keep our communities safe by ensuring compliance with all federal and state laws, rules and regulations and CVS policy and procedures at all times (b) Communicate with customers/patients while protecting their confidential health and medication information according to HIPAA and relevant state laws. (c) Support field leaders by providing feedback about customer interactions on a regular cadence; support corrective measures aimed at increasing service utilization metrics and product sales (d) Ensuring that any clinical advice is provided only by providers. 6. Regular and Predictable Job Attendance & Punctuality Required Qualifications - 3-5 years of health care, customer service, patient relations and/or hospitality concierge experience - Naturally passionate about proactively engaging with and caring for customers to understand their needs and explain our products and services available that influences their decisions - Comfortable working in a dynamic role and open to continuous growth and evolution of responsibilities - Ability to receive and act on feedback; resilient, curious and seeks to learn - Strong computer, data entry, and typing skills; ability to work between multiple technology platforms; able to learn and utilize new technology as service evolves - Proficiency in Microsoft Office applications, including: Outlook, Word and Excel - Comfortable working with ambiguity - Strong organization skills and attention to detail - Ability to multitask and prioritize while maintaining a pleasant and calm demeanor with customers, patients and caregivers - Excellent communication (verbal, written and listening) skills - Ability to read body language and interact appropriately with others - Self-starter and able to successfully work with minimal supervision. - Great problem solver with ability to collaboratively engage with customers, patients, caregivers and other team members to create innovative solutions Physical Requirements of the Job: - Remaining upright on the feet, particularly for sustained periods of time - Moving about on foot to accomplish tasks, particularly for moving from one work area to another - Extending hand(s) and arm(s) in any direction - Bending body downward and forward by bending spine at the waist - Stooping to a considerable degree and requiring full use of the lower extremities and back muscles - Expressing or exchanging ideas by means of spoken word; those activities where detailed or important spoken instructions must be conveyed accurately - Visual Acuity: the worker is required to have close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts Preferred Qualifications - 5-8 years of experience in health care, customer service, patient relations and/or hospitality concierge - CPhT, medical or customer service certification is a plus - Bilingual English-Spanish language proficiency - Prior experience handling sensitive information confidentially, including information referred to as PHI (patient health information) protected under HIPAA - Experience reviewing or inputting data into CRM databases - Motivational interviewing experience Education - Verifiable High School diploma or GED is required. - An Associate's Degree is preferred. Business Overview It's a new day in health care. Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all. We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability. CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT . We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team . Please note that we only accept applications for employment via this site. If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com . For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

CVS Health Job Description (a) Keep our communities safe by ensuring compliance with all federal and state laws, rules and regulations and CVS policy and procedures at all times (b) Communicate with customers/patients while protecting their confidential health and medication information according to HIPAA and relevant state laws. (c) Support field leaders by providing feedback about customer interactions on a regular cadence; support corrective measures aimed at increasing service utilization metrics and product sales (d) Ensuring that any clinical advice is provided only by providers. 6. Regular and Predictable Job Attendance & Punctuality Required Qualifications - 3-5 years of health care, customer service, patient relations and/or hospitality concierge experience - Naturally passionate about proactively engaging with and caring for customers to understand their needs and explain our products and services available that influences their decisions - Comfortable working in a dynamic role and open to continuous growth and evolution of responsibilities - Ability to receive and act on feedback; resilient, curious and seeks to learn - Strong computer, data entry, and typing skills; ability to work between multiple technology platforms; able to learn and utilize new technology as service evolves - Proficiency in Microsoft Office applications, including: Outlook, Word and Excel - Comfortable working with ambiguity - Strong organization skills and attention to detail - Ability to multitask and prioritize while maintaining a pleasant and calm demeanor with customers, patients and caregivers - Excellent communication (verbal, written and listening) skills - Ability to read body language and interact appropriately with others - Self-starter and able to successfully work with minimal supervision. - Great problem solver with ability to collaboratively engage with customers, patients, caregivers and other team members to create innovative solutions Physical Requirements of the Job: - Remaining upright on the feet, particularly for sustained periods of time - Moving about on foot to accomplish tasks, particularly for moving from one work area to another - Extending hand(s) and arm(s) in any direction - Bending body downward and forward by bending spine at the waist - Stooping to a considerable degree and requiring full use of the lower extremities and back muscles - Expressing or exchanging ideas by means of spoken word; those activities where detailed or important spoken instructions must be conveyed accurately - Visual Acuity: the worker is required to have close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts Preferred Qualifications - 5-8 years of experience in health care, customer service, patient relations and/or hospitality concierge - CPhT, medical or customer service certification is a plus - Bilingual English-Spanish language proficiency - Prior experience handling sensitive information confidentially, including information referred to as PHI (patient health information) protected under HIPAA - Experience reviewing or inputting data into CRM databases - Motivational interviewing experience Education - Verifiable High School diploma or GED is required. - An Associate's Degree is preferred. Business Overview It's a new day in health care. Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all. We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability. CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT . We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team . Please note that we only accept applications for employment via this site. If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com . For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

CVS Health Job Description (a) Keep our communities safe by ensuring compliance with all federal and state laws, rules and regulations and CVS policy and procedures at all times (b) Communicate with customers/patients while protecting their confidential health and medication information according to HIPAA and relevant state laws. (c) Support field leaders by providing feedback about customer interactions on a regular cadence; support corrective measures aimed at increasing service utilization metrics and product sales (d) Ensuring that any clinical advice is provided only by providers. 6. Regular and Predictable Job Attendance & Punctuality Required Qualifications - 3-5 years of health care, customer service, patient relations and/or hospitality concierge experience - Naturally passionate about proactively engaging with and caring for customers to understand their needs and explain our products and services available that influences their decisions - Comfortable working in a dynamic role and open to continuous growth and evolution of responsibilities - Ability to receive and act on feedback; resilient, curious and seeks to learn - Strong computer, data entry, and typing skills; ability to work between multiple technology platforms; able to learn and utilize new technology as service evolves - Proficiency in Microsoft Office applications, including: Outlook, Word and Excel - Comfortable working with ambiguity - Strong organization skills and attention to detail - Ability to multitask and prioritize while maintaining a pleasant and calm demeanor with customers, patients and caregivers - Excellent communication (verbal, written and listening) skills - Ability to read body language and interact appropriately with others - Self-starter and able to successfully work with minimal supervision. - Great problem solver with ability to collaboratively engage with customers, patients, caregivers and other team members to create innovative solutions Physical Requirements of the Job: - Remaining upright on the feet, particularly for sustained periods of time - Moving about on foot to accomplish tasks, particularly for moving from one work area to another - Extending hand(s) and arm(s) in any direction - Bending body downward and forward by bending spine at the waist - Stooping to a considerable degree and requiring full use of the lower extremities and back muscles - Expressing or exchanging ideas by means of spoken word; those activities where detailed or important spoken instructions must be conveyed accurately - Visual Acuity: the worker is required to have close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts Preferred Qualifications - 5-8 years of experience in health care, customer service, patient relations and/or hospitality concierge - CPhT, medical or customer service certification is a plus - Bilingual English-Spanish language proficiency - Prior experience handling sensitive information confidentially, including information referred to as PHI (patient health information) protected under HIPAA - Experience reviewing or inputting data into CRM databases - Motivational interviewing experience Education - Verifiable High School diploma or GED is required. - An Associate's Degree is preferred. Business Overview It's a new day in health care. Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all. We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability. CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT . We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team . Please note that we only accept applications for employment via this site. If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com . For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

CVS Health Job Description (a) Keep our communities safe by ensuring compliance with all federal and state laws, rules and regulations and CVS policy and procedures at all times (b) Communicate with customers/patients while protecting their confidential health and medication information according to HIPAA and relevant state laws. (c) Support field leaders by providing feedback about customer interactions on a regular cadence; support corrective measures aimed at increasing service utilization metrics and product sales (d) Ensuring that any clinical advice is provided only by providers. 6. Regular and Predictable Job Attendance & Punctuality Required Qualifications - 3-5 years of health care, customer service, patient relations and/or hospitality concierge experience - Naturally passionate about proactively engaging with and caring for customers to understand their needs and explain our products and services available that influences their decisions - Comfortable working in a dynamic role and open to continuous growth and evolution of responsibilities - Ability to receive and act on feedback; resilient, curious and seeks to learn - Strong computer, data entry, and typing skills; ability to work between multiple technology platforms; able to learn and utilize new technology as service evolves - Proficiency in Microsoft Office applications, including: Outlook, Word and Excel - Comfortable working with ambiguity - Strong organization skills and attention to detail - Ability to multitask and prioritize while maintaining a pleasant and calm demeanor with customers, patients and caregivers - Excellent communication (verbal, written and listening) skills - Ability to read body language and interact appropriately with others - Self-starter and able to successfully work with minimal supervision. - Great problem solver with ability to collaboratively engage with customers, patients, caregivers and other team members to create innovative solutions Physical Requirements of the Job: - Remaining upright on the feet, particularly for sustained periods of time - Moving about on foot to accomplish tasks, particularly for moving from one work area to another - Extending hand(s) and arm(s) in any direction - Bending body downward and forward by bending spine at the waist - Stooping to a considerable degree and requiring full use of the lower extremities and back muscles - Expressing or exchanging ideas by means of spoken word; those activities where detailed or important spoken instructions must be conveyed accurately - Visual Acuity: the worker is required to have close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts Preferred Qualifications - 5-8 years of experience in health care, customer service, patient relations and/or hospitality concierge - CPhT, medical or customer service certification is a plus - Bilingual English-Spanish language proficiency - Prior experience handling sensitive information confidentially, including information referred to as PHI (patient health information) protected under HIPAA - Experience reviewing or inputting data into CRM databases - Motivational interviewing experience Education - Verifiable High School diploma or GED is required. - An Associate's Degree is preferred. Business Overview It's a new day in health care. Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all. We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability. CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT . We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team . Please note that we only accept applications for employment via this site. If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com . For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

The Kroger Company Company Name: Fry's Food Stores Position Type: Employee FLSA Status: Non-Exempt Position Summary: Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others. Essential Job Functions: · Promote trust and respect among associates Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products Offer product samples to help customers discover new items or products they inquire about Inform customers of grocery specials Provide customers with fresh products that they have ordered Recommend grocery items to customers to ensure they get the products they want and need Check product quality to ensure freshness. Review "sell by" dates and take appropriate action Label, stock and inventory department merchandise Report product ordering/shipping discrepancies to the department manager Display a positive attitude Stay current with present, future, seasonal and special ads Adhere to all food safety regulations and guidelines Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair Notify management of customer or employee accidents Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud Must be able to perform the essential functions of this position with or without reasonable accommodation Minimum Position Qualifications: Ability to handle stressful situations Effective communication skills Knowledge of basic math Desired Previous Job Experience Retail experience Second language (speaking, reading and/or writing) Education Level: None Required Certifications/Licenses: None Position Type: Part-Time Shift(s): Day; Evening Regions: West States: Arizona Keywords: Jobs at Fry's Food Stores: Fry's Food Stores is headquartered in Tolleson, Arizona. The company employs more than 17,000 Arizona residents who help us serve more than one million households per week. Fry's has been providing Arizonans with fresh food at famous low prices since 1960. Fry's Food Stores is a proud member of the Kroger Co. based in Cincinnati, Ohio . Company Overview Kroger Family of Companies employs nearly half a million associates who serve customers in 2,782 retail food stores under a variety of local banner names in 35 states. Our Family of Companies also operates 2,268 pharmacies, 274 fine jewelry stores, 1,489 supermarket fuel centers and 38 food production plants in the United States. Kroger is dedicated to our Purpose: to Feed the Human Spirit by serving America through food inspiration and uplift and creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement. Posting Notes: AZ||Mesa|| 2727 E Broadway Rd ||85204 || Fry's Food Stores||[[mfield2]]||Grocery ||Employee|| Non-Exempt || Part-Time|| None

Position Summary Select and gather products for customers on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the companys core values of respect, honesty, integrity, diversity, inclusion, and safety. Essential Job Functions Meet/exceed productivity standardsAssist in training new e-Commerce team membersLearn and adapt to new and improved processesPerform required opening and closing proceduresInspect equipment and notify store e-Commerce supervisor or other store management of items in need of repairReport pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisorMaintain organization and cleanliness of staging areas and equipmentCommunicate any substitutions or exceptions to customers order at time of pick-upScan and bag orders on the go while following all bagging standardsFollow policies and procedures to determine appropriate substitutions in the event of an out-of-stockProcess the orders through the point of sale (POS) systemRetrieve each customers order from all staging locations and ensure order accuracy; load order into customers' carsCommunicate with customers via a portable phone and respond to calls in a professional and timely mannerEnsure quality and freshness of all items chosenRead and follow directions given in the note sectionInitiate and complete selection process for customers on-line ordersReceive customers orders from Order Selector according to guidelines; store products in optimal temperature zonesAdhere to local, state, and federal laws, food safety procedures, and company guidelinesMeet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness Minimum Position Qualifications Ability to work without supervisionAbility to read shelf tagsExcellent oral/written communication skillsBasic math skills (i.e., counting, addition, and subtraction) Desired Previous Experience/Education Any experience in a production oriented or warehouse environment, stocking shelves, or experience as a cashier

The Kroger Company Company Name: Fry's Food Stores Position Type: Employee FLSA Status: Non-Exempt Our primary focus is to create an uplifting customer experience through exceptional service. We are looking for friendly and engaged people who have a passion to serve and Feed the Human Spirit. Our associates work in different departments in our stores but share a common goal of being friendly and caring to each other and our customers. From making it right to making connections, we show each other how much we truly care. As a part of our team, you could: Assist customers at checkout and bag groceries Build attractive displays and stock shelves Select and gather products to fulfill customer’s online orders Prepare gourmet dishes, make artisan sandwiches and serve local and imported cheeses Bake fresh breads and cookies, decorate cakes and serve personalized coffees Create artistic floral arrangements Prepare fresh cut fruits and vegetables Cut and serve the highest quality meats and seafood Contribute in many other areas to provide extraordinary service to our customers We are now accepting applications for all positions including cashier, bagger, e-Commerce clerk, grocery clerk, produce clerk, meat clerk, deli clerk and bakery clerk. We offer our associates much more than just a paycheck, we offer a career with promise. In addition to medical and retirement plans, we offer paid vacation, life insurance, tuition assistance and college scholarships. Associates also enjoy flexible schedules, and many associates who begin in part-time jobs choose to grow with us into long-term careers. If you are interested in becoming a valued member of our team, apply now. We look forward to getting to know you! Education Level: None Required Certifications/Licenses: None Position Type: Part-Time Shift(s): Day; Evening; Overnight Regions: West States: Arizona Keywords: Jobs at Fry's Food Stores: Fry's Food Stores is headquartered in Tolleson, Arizona. The company employs more than 17,000 Arizona residents who help us serve more than one million households per week. Fry's has been providing Arizonans with fresh food at famous low prices since 1960. Fry's Food Stores is a proud member of the Kroger Co. based in Cincinnati, Ohio . Company Overview Kroger Family of Companies employs nearly half a million associates who serve customers in 2,782 retail food stores under a variety of local banner names in 35 states. Our Family of Companies also operates 2,268 pharmacies, 274 fine jewelry stores, 1,489 supermarket fuel centers and 38 food production plants in the United States. Kroger is dedicated to our Purpose: to Feed the Human Spirit by serving America through food inspiration and uplift and creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement. Posting Notes: AZ||Phoenix|| 520 E Baseline Rd ||85042 || Fry's Food Stores||[[mfield2]]||Customer Service; Store Operations ||Employee|| Non-Exempt || Part-Time|| None

The Kroger Company Company Name: Fry's Food Stores Position Type: Employee FLSA Status: Non-Exempt Position Summary: Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others. Essential Job Functions: · Promote trust and respect among associates Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products Offer product samples to help customers discover new items or products they inquire about Inform customers of Drug GM specials Recommend Drug GM items to customers to ensure they get the products they want and need Review "sell by" dates and take appropriate action Label, stock and inventory department merchandise Report product ordering/shipping discrepancies to the department manager Display a positive attitude Stay current with present, future, seasonal and special ads Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair Notify management of customer or employee accidents Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud Must be able to perform the essential functions of this position with or without reasonable accommodation Minimum Position Qualifications: Ability to handle stressful situations Effective communication skills Knowledge of basic math Desired Previous Job Experience Retail experience Second language (speaking, reading and/or writing) Education Level: None Required Certifications/Licenses: None Position Type: Part-Time Shift(s): Overnight Regions: West States: Arizona Keywords: Jobs at Fry's Food Stores: Fry's Food Stores is headquartered in Tolleson, Arizona. The company employs more than 17,000 Arizona residents who help us serve more than one million households per week. Fry's has been providing Arizonans with fresh food at famous low prices since 1960. Fry's Food Stores is a proud member of the Kroger Co. based in Cincinnati, Ohio . Company Overview Kroger Family of Companies employs nearly half a million associates who serve customers in 2,782 retail food stores under a variety of local banner names in 35 states. Our Family of Companies also operates 2,268 pharmacies, 274 fine jewelry stores, 1,489 supermarket fuel centers and 38 food production plants in the United States. Kroger is dedicated to our Purpose: to Feed the Human Spirit by serving America through food inspiration and uplift and creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement. Posting Notes: AZ||Mesa|| 2727 E Broadway Rd ||85204 || Fry's Food Stores||[[mfield2]]||Customer Service; Drug/GM ||Employee|| Non-Exempt || Part-Time|| None

The Kroger Company Company Name: Fry's Food Stores Position Type: Employee FLSA Status: Non-Exempt Position Summary: Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others. Essential Job Functions: · Promote trust and respect among associates Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products Assist with the preparation of corsages, flower arrangements, balloons, and set-up of displays and fixtures Inspect and maintain plants by watering, trimming, cleaning and other care as required Identify all varieties of foliage, blooms and fresh cut flowers Cut flowers and foliage to customer's requests using proper tools Inform customers of floral specials Provide customers with fresh products that they have ordered and the correct amount/size (or as close as possible to the amount ordered) to prevent shrink Recommend items to customers to ensure they get the products they want and need Adequately prepare, package, label and inventory merchandise Review/inspect products for quality and freshness and take appropriate action with those items Label, stock and inventory department merchandise Report product ordering/shipping discrepancies to the department manager Display a positive attitude Stay current with present, future, seasonal and special ads Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair Notify management of customer or employee accidents Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud Must be able to perform the essential functions of this position with or without reasonable accommodation Minimum Position Qualifications: Ability to handle stressful situations Effective communication skills Knowledge of basic math Desired Previous Job Experience Retail experience Second language (speaking, reading and/or writing) Education Level: None Required Certifications/Licenses: None Position Type: Part-Time Shift(s): Day; Evening Regions: West States: Arizona Keywords: Jobs at Fry's Food Stores: Fry's Food Stores is headquartered in Tolleson, Arizona. The company employs more than 17,000 Arizona residents who help us serve more than one million households per week. Fry's has been providing Arizonans with fresh food at famous low prices since 1960. Fry's Food Stores is a proud member of the Kroger Co. based in Cincinnati, Ohio . Company Overview Kroger Family of Companies employs nearly half a million associates who serve customers in 2,782 retail food stores under a variety of local banner names in 35 states. Our Family of Companies also operates 2,268 pharmacies, 274 fine jewelry stores, 1,489 supermarket fuel centers and 38 food production plants in the United States. Kroger is dedicated to our Purpose: to Feed the Human Spirit by serving America through food inspiration and uplift and creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement. Posting Notes: AZ||Scottsdale|| 7770 E Mcdowell Rd ||85257 || Fry's Food Stores||[[mfield2]]||Customer Service; Store Operations ||Employee|| Non-Exempt || Part-Time|| None

The Kroger Company Company Name: Fry's Food Stores Position Type: Employee FLSA Status: Non-Exempt Position Summary: Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others. Essential Job Functions: · Promote trust and respect among associates Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products Offer product samples to help customers discover new items or products they inquire about Inform customers of grocery specials Provide customers with fresh products that they have ordered Recommend grocery items to customers to ensure they get the products they want and need Check product quality to ensure freshness. Review "sell by" dates and take appropriate action Label, stock and inventory department merchandise Report product ordering/shipping discrepancies to the department manager Display a positive attitude Stay current with present, future, seasonal and special ads Adhere to all food safety regulations and guidelines Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair Notify management of customer or employee accidents Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud Must be able to perform the essential functions of this position with or without reasonable accommodation Minimum Position Qualifications: Ability to handle stressful situations Effective communication skills Knowledge of basic math Desired Previous Job Experience Retail experience Second language (speaking, reading and/or writing) Education Level: None Required Certifications/Licenses: None Position Type: Part-Time Shift(s): Overnight Regions: West States: Arizona Keywords: 1517209 Jobs at Fry's Food Stores: Fry's Food Stores is headquartered in Tolleson, Arizona. The company employs more than 17,000 Arizona residents who help us serve more than one million households per week. Fry's has been providing Arizonans with fresh food at famous low prices since 1960. Fry's Food Stores is a proud member of the Kroger Co. based in Cincinnati, Ohio . Company Overview Kroger Family of Companies employs nearly half a million associates who serve customers in 2,782 retail food stores under a variety of local banner names in 35 states. Our Family of Companies also operates 2,268 pharmacies, 274 fine jewelry stores, 1,489 supermarket fuel centers and 38 food production plants in the United States. Kroger is dedicated to our Purpose: to Feed the Human Spirit by serving America through food inspiration and uplift and creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement. Posting Notes: AZ||Gilbert|| 855 W Warner Rd ||85233 || Fry's Food Stores||[[mfield2]]||Customer Service; Grocery; Store Operations ||Employee|| Non-Exempt || Part-Time|| None

The Kroger Company Company Name: Fry's Food Stores Position Type: Employee FLSA Status: Non-Exempt Position Summary: Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others. Essential Job Functions: · Promote trust and respect among associates Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products Offer product samples to help customers discover new items or products they inquire about Inform customers of grocery specials Provide customers with fresh products that they have ordered Recommend grocery items to customers to ensure they get the products they want and need Check product quality to ensure freshness. Review "sell by" dates and take appropriate action Label, stock and inventory department merchandise Report product ordering/shipping discrepancies to the department manager Display a positive attitude Stay current with present, future, seasonal and special ads Adhere to all food safety regulations and guidelines Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair Notify management of customer or employee accidents Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud Must be able to perform the essential functions of this position with or without reasonable accommodation Minimum Position Qualifications: Ability to handle stressful situations Effective communication skills Knowledge of basic math Desired Previous Job Experience Retail experience Second language (speaking, reading and/or writing) Education Level: None Required Certifications/Licenses: None Position Type: Part-Time Shift(s): Overnight Regions: West States: Arizona Keywords: Jobs at Fry's Food Stores: Fry's Food Stores is headquartered in Tolleson, Arizona. The company employs more than 17,000 Arizona residents who help us serve more than one million households per week. Fry's has been providing Arizonans with fresh food at famous low prices since 1960. Fry's Food Stores is a proud member of the Kroger Co. based in Cincinnati, Ohio . Company Overview Kroger Family of Companies employs nearly half a million associates who serve customers in 2,782 retail food stores under a variety of local banner names in 35 states. Our Family of Companies also operates 2,268 pharmacies, 274 fine jewelry stores, 1,489 supermarket fuel centers and 38 food production plants in the United States. Kroger is dedicated to our Purpose: to Feed the Human Spirit by serving America through food inspiration and uplift and creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement. Posting Notes: AZ||Tempe|| 9900 S Rural Rd ||85284 || Fry's Food Stores||[[mfield2]]||Customer Service; Grocery; Store Operations ||Employee|| Non-Exempt || Part-Time|| None

Position Summary Select and gather products for customers on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the companys core values of respect, honesty, integrity, diversity, inclusion, and safety. Essential Job Functions Meet/exceed productivity standardsAssist in training new e-Commerce team membersLearn and adapt to new and improved processesPerform required opening and closing proceduresInspect equipment and notify store e-Commerce supervisor or other store management of items in need of repairReport pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisorMaintain organization and cleanliness of staging areas and equipmentCommunicate any substitutions or exceptions to customers order at time of pick-upScan and bag orders on the go while following all bagging standardsFollow policies and procedures to determine appropriate substitutions in the event of an out-of-stockProcess the orders through the point of sale (POS) systemRetrieve each customers order from all staging locations and ensure order accuracy; load order into customers' carsCommunicate with customers via a portable phone and respond to calls in a professional and timely mannerEnsure quality and freshness of all items chosenRead and follow directions given in the note sectionInitiate and complete selection process for customers on-line ordersReceive customers orders from Order Selector according to guidelines; store products in optimal temperature zonesAdhere to local, state, and federal laws, food safety procedures, and company guidelinesMeet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness Minimum Position Qualifications Ability to work without supervisionAbility to read shelf tagsExcellent oral/written communication skillsBasic math skills (i.e., counting, addition, and subtraction) Desired Previous Experience/Education Any experience in a production oriented or warehouse environment, stocking shelves, or experience as a cashier

The Kroger Company Company Name: Fry's Food Stores Position Type: Employee FLSA Status: Non-Exempt Position Summary: Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others. Essential Job Functions: · Promote trust and respect among associates Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products Offer product samples to help customers discover new items or products they inquire about Inform customers of grocery specials Provide customers with fresh products that they have ordered Recommend grocery items to customers to ensure they get the products they want and need Check product quality to ensure freshness. Review "sell by" dates and take appropriate action Label, stock and inventory department merchandise Report product ordering/shipping discrepancies to the department manager Display a positive attitude Stay current with present, future, seasonal and special ads Adhere to all food safety regulations and guidelines Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair Notify management of customer or employee accidents Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud Must be able to perform the essential functions of this position with or without reasonable accommodation Minimum Position Qualifications: Ability to handle stressful situations Effective communication skills Knowledge of basic math Desired Previous Job Experience Retail experience Second language (speaking, reading and/or writing) Education Level: None Required Certifications/Licenses: None Position Type: Part-Time Shift(s): Day; Overnight Regions: West States: Arizona Keywords: Jobs at Fry's Food Stores: Fry's Food Stores is headquartered in Tolleson, Arizona. The company employs more than 17,000 Arizona residents who help us serve more than one million households per week. Fry's has been providing Arizonans with fresh food at famous low prices since 1960. Fry's Food Stores is a proud member of the Kroger Co. based in Cincinnati, Ohio . Company Overview Kroger Family of Companies employs nearly half a million associates who serve customers in 2,782 retail food stores under a variety of local banner names in 35 states. Our Family of Companies also operates 2,268 pharmacies, 274 fine jewelry stores, 1,489 supermarket fuel centers and 38 food production plants in the United States. Kroger is dedicated to our Purpose: to Feed the Human Spirit by serving America through food inspiration and uplift and creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement. Posting Notes: AZ||Phoenix|| 4505 E Thomas Rd ||85018 || Fry's Food Stores||[[mfield2]]||Customer Service; Grocery; Store Operations ||Employee|| Non-Exempt || Part-Time|| None