Mar 02, 2021
International Veteran Liaison Officer
Regular Full-Time Houston, TX, US 29 days ago Requisition ID: 1604
General Job Summary: Daily duties include addressing all Veteran clients’ concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA-requested Compensation and Pension (C&P) exams for veterans and service members residing overseas. Educate veterans on VES and VA procedures and resolve potential problems. Respond to negative feedback from Veterans and/or Providers. Essential Job Functions: 1) Receive incoming calls directly from upset international veterans; 2) Receive incoming calls transferred from the call center; 3) Process international exam cancellations; 4) Review pending international no-show cases and processes them accordingly; 5) Coordinate and processes reschedules as they arise from Liaison duties; 6) Communicate with potentially violent veterans; and 7) Communicate with potentially homicidal and/or...
Veterans Evaluation Services, Inc
HOUSTON, TX
Full-Time