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Exostrategies
Dec 03, 2019
Enterprise Architect II-Ft. Meade, MD Featured
Exostrategies is a small, agile professional services company that principally serves the federal government and provides affordable enterprise transformation services in anticipation of evolving threats to our nation’s critical infrastructure and operations.   General description:  The Enterprise Architect position represents a unique opportunity to join an expanding effort to support an Office of the Undersecretary of Defense for Intelligence-sponsored program to improve Combatant Command Intelligence Information Technology (CCIIT). The Enterprise Architect works as a member of a strong technical team in conjunction with the program office, the Cyber Command (USCYBERCOM), and the services to develop and manage the global enterprise architecture (EA) to improve US intelligence community capabilities in support of our warfighters and coalition partners. The Enterprise Architect has three primary responsibilities: Command Engagement Representative: Act as the resident embed at USCYBERCOM to foster and enhance relations with the goal of collecting strategic, operational, and tactical information, requirements, and activities. EA Decision Support: Support the development of a USCYBERCOM-level enterprise architecture to be integrated into a larger Enterprise of Enterprises architecture to support Combatant Commanders, CCMD J2s, and other intelligence community partners and stakeholders; improve intelligence capabilities; and support enterprise management of intelligence IT. Architecture Analyst: Use architectural data to support decision makers, strategic roadmaps, programs and projects, and others to maximize intelligence capabilities, reduce risk, and manage transitional activities.   Duties and responsibilities include: Develop USCYBERCOM views and data compliant with the DoD Architecture Framework (DoDAF) Work with functional subject matter experts to collect and describe operational and system processes, nodes, activities, associated inputs, controls, outputs, and mechanisms Prepare, staff, and publish formal USCYBERCOM architecture documents Produce architecture development plans and reports Conduct Strategic Architecture Branch staff actions (tasks, papers, briefings, etc.) Research, develop, document, and analyze USCYBERCOM architectures to identify mission capability gaps, overlaps, and shortfalls Determine and recommend architectural, IT, or process solutions; research and develop other architecture related documents and plans Participate in DoD enterprise architecture conferences, generate minutes, and capture key action items Learn and use Exostrategies’s Architex™ Decision Support Suite       Qualifications: Background in DoD intelligence IT systems and capabilities; familiarity with US CCMDs, Joint Staff (desired), and NATO (desired) Strong and detailed understanding of command assets, tools, and practices; prefer past experience with USCYBERCOM Prefer experience in enterprise architecture (DoDAF 2.0, UPDM, or UAF) Solid work ethic including ability to work and represent Exostrategies with limited local supervision, and strong oral and written communication and interpersonal skills to work effectively in a collaborative team environment   Education requirement:  Bachelor’s degree from an accredited college in engineering, information technology, science, business, or other related area of study Master’s degree is desired but not required   Security clearance requirement: Applicants must have an active US Government Top Secret security clearance and have been granted access to Sensitive Compartmented Information (SCI) within the last two years, based on a Single Scope Background Investigation (SSBI)   Available work location: Fort Meade, MD (USCYBERCOM) Some domestic travel required   Exostrategies considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status.
Exostrategies Fort Meade, MD, USA Full-Time
CENTURIA
Nov 18, 2019
Mid-Level Software Engineer Featured
Centuria Corporation is seeking a highly motivated Mid-Level Software Engineer to support the Advanced Weather Interactive Processing System (AWIPS) program using Java, Java Enterprise Edition (JEE) architecture, and Service Oriented Architecture (SOA) / Enterprise Bus (ESB) software technologies. The candidate must have experience and knowledge with software engineering using object oriented methodologies. The candidate will work as a software developer and integrator as part of a development team, which utilizes a diverse dynamic workforce, including many experts in their fields throughout the design, development and maintenance life cycle. Education : Bachelor of Science, BS in a Math, Science or Engineering related field Must have a cumulative GPA of 3.0 or higher. ( Please include your GPA on your resume. ) Required Skills/Employment Eligibility: MUST BE A US CITIZEN.  4+years directly related to software development engineering in Java.  A thorough understanding of Java gained through formal training can substitute for this experience  4+ years of experience in software development using Object Oriented Methodologies. Object Oriented Analysis (OOA) and Object Oriented Design (OOD) skills Programming skills Java/J2EE Proficiency in Windows, Unix and/or Linux Knowledge and understanding of software development life cycles Strong oral and written communication skills Desired Skills: Two or more years of experience using Enterprise Service Bus (ESB) and/or Java 2 Enterprise Edition (J2EE) web services architecture.  A thorough understanding of ESB or J2EE gained through formal training can substitute for this experience Experience with Software design tools such as Rational Rose, Rhapsody, or comparable tools  Experience with scripting is a plus (Perl & Python as well as others)  Experience and/or knowledge with Web Service design and development  Experience and/or knowledge with Service Oriented Architecture  Experience developing and/or supporting solutions for weather and meteorological science Experience in Extensible Markup Language (XML), Unified Modeling Language (UML), Eclipse IDE, database, and/or Graphical User Interfaces (GUIs) a plus Experience in Geographic Information Systems (GIS) or OpenGL technologies a plus Responsibilities: Design and code software components, units, and modules that meet product specification and development schedules. Test and debug assigned components and units, Participate in large system and subsystem planning. Adhere to product build and release schedules and strategies. Act as a technical resource for lower-level developers. Possess a comprehensive knowledge of one or more platforms and operating systems and multiple programming languages. Typically requires knowledge of one or more systems architectures. Understand a variety of the field concepts, practices, and procedures. Rely on experience and judgment to plan and accomplish goals. Perform a variety of complicated tasks and use a wide degree of creativity and latitude is expected. Develop new functional capabilities within software applications to meet a wide range of customer requirements and operational needs. Integrate a wide variety of applications from various sources, and ensuring they meet performance standards for stability and resource utilization Adhere to accepted standards for development, including writing unit tests which provide a high percentage of code coverage, participating in peer code reviews, conducting design reviews, and generating test plans to ensure maximum stability and quality of code Security: Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Centuria Corporation is an equal opportunity employer M/F/V/D. Due to security requirements on this program, US Citizenship is required.
CENTURIA Silver Spring, MD, USA Full-Time
CENTURIA
Nov 18, 2019
IBM BigFix Systems Administrator Suitland, MD Featured
Centuria Corporation is seeking a IBM BigFix Systems Administrator  to support the National Oceanic and Atmospheric Administration [NOAA] in Suitland, MD.   From daily weather forecasts, severe storm warnings, and climate monitoring to fisheries management, coastal restoration and supporting marine commerce, NOAA’s products and services support economic vitality and affect more than one-third of America’s gross domestic product. NOAA’s dedicated scientists use cutting-edge research and high-tech instrumentation to provide citizens, planners, emergency managers and other decision makers with reliable information they need when they need it. Selected individual will be the onsite subject matter expert to customers for IBM BigFix . Must have experience deploying, administering, operating, and maintaining   IBM BigFix or ECMO , a systems management software product used for managing large groups of computers; it provides system administrators with remote control, patch management, software distribution, operating system deployment, network access protection and hardware and software inventory functionality.  Education: BA/BS in a Math, Science or Engineering related field. Experience/Duties/Responsibilities Must have 6 to 8 years of experience in the field or in a related area. Must have experience deploying, administering, operating, and maintaining the IBM Big Fix or ECMO  solutions.  Must be able to install new software releases, system upgrades, evaluates and installs patches and resolves software related problems . Must be able to maintain data files and monitor system configuration to ensure data integrity.  Must be able to perform system backups and recovery. Must be familiar with standard concepts, practices, and procedures within a particular field. Must rely on limited experience and judgment to plan and accomplish goals. Must have a certain degree of creativity and latitude. May lead or direct others. Security: Please click on link below to be directed to our website for your application process: https://centuriacorporation.applytojob.com/ MUST BE A US CITIZEN!  Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Centuria Corporation is an equal opportunity employer M/F/V/D. Due to security requirements on this program, must be US Citizen.
CENTURIA Suitland, MD Full-Time
Andromeda Systems Incorporated
Nov 14, 2019
Help Desk Technician Lexington Park, MD Featured
Andromeda   Systems   Incorporated (ASI) provides tools and services to assist Physical Asset Owners, Fleet Managers, and Military Program Managers in gaining critical insights into their equipment’s performance, identifying system improvements, optimizing operations and support, making better business decisions, and achieving measurable life-cycle cost savings.   As a leading provider of professional and high technology services and solutions, ASI serves the Department of Defense, U.S. civilian agencies, and private industry. ASI is an ISO 9001: 2015 Certified Service Disabled Veteran-Owned Small Business (SDVOSB). We have been on the Inc. 5000 list of fastest growing companies in America for 8 years.   ASI is seeking an IT Help Desk Technician to provide technical and troubleshooting assistance related to computer hardware and software, mobile devices, and other tech tools and products. We support PCs and Macs, BYOD, printers, faxes, copiers, etc. The Technician should have a mix of technical and customer service skills and be passionate about technology and helping people. The ideal candidate will have a strong commitment to learning and growing in this role. On the job and formal training will be provided so prior experience is helpful but the desire to deliver excellent customer service is a must. Our mission is to deliver IT support and services to ASI’s employees.     Responsibilities :   Provide first level contact and convey resolutions to internal customer issues     Properly escalate unresolved queries to the next level of support     Track, route, and redirect problems to correct resources     Update customer data and produce activity reports     Walk customers through problem solving process     Follow up with customers, provide feedback, and see problems through to resolution     Utilize excellent customer service skills and exceed customers’ expectations     Ensure proper recording, documentation, and closure     Recommend procedure modifications or improvements     Preserve and grow knowledge of help desk procedures, products, and services     Required Qualifications:     High School Diploma or equivalent   Ability to work independently   Ability to track projects and issues to completion   Excellent written and verbal communications skills     Preferred Qualifications:     1-3 years of experience in a PC/local area network support environment   Excellent troubleshooting skills   Knowledge of Microsoft Windows 7, 10, and Server 2012 Operating Systems   Knowledge of file and printer sharing   Management of Cisco routers and switches  Experience in defense industry or related field  Ability to move telecommunications and IT equipment weighing approximately 25 lbs.   Work Authorization/Security Clearance:   May be required to qualify for Secret Clearance   For more information about this and other open positions, please visit our website at www.androsysinc.com.     AAP/EEO Statement Andromeda Systems Incorporated is an Equal Employment Opportunity employer. As such, 41 CFR 60-1.4(a), 41 CFR 60-300.5, 41 CFR 60-741.5 as well as 29 CFR Part 471, Appendix A to Subpart A are herein incorporated by reference, to the extent applicable. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.  
Andromeda Systems Incorporated Lexington Park, MD Full-Time
Andromeda Systems Incorporated
Nov 14, 2019
V22 Logistics Analysts Lexington Park, MD Featured
Andromeda Systems Incorporated (ASI) provides tools and services to assist Physical Asset Owners, Fleet Managers, and Military Program Managers in gaining critical insights into their equipment’s performance, identifying system improvements, optimizing operations and support, making better business decisions, and achieving measurable life-cycle cost savings.   ASI provides unparalleled expertise and capabilities in the Reliability, Maintenance, Supportability, and Logistics disciplines. Our staff of nationally and internationally recognized leaders are shaping the industry and developing revolutionary solutions in the military and commercial sectors. Clients leverage our experience and cutting-edge analytical tools to improve asset performance and reduce life-cycle costs.   As a leading provider of professional and high technology services and solutions, ASI serves the Department of Defense, U.S. civilian agencies, and private industry. ASI is an ISO 9001: 2015 Certified Service Disabled Veteran-Owned Small Business (SDVOSB). We have been on the Inc. 5000 list of fastest growing companies in America for 8 years.   ASI is seeking a Logistics Analyst to work in Patuxent River, MD. This position will support the V-22 Joint Program Office, PMA-275.     Responsibilities :   Identify and assess the principal factors impacting the supportability of a V-22’s weapon system/subsystems that are within the IPT structure Review proposed engineering change proposals (ECPs), 1 page / 8-page Configuration Management (CM) board submissions and associated documentation to identify, document and track all product support impacts associated with the proposed changes in the area of aircraft modification and retrofit Perform analyses using the current AIR-6.7 approved, government provided model for Level of Repair Analysis (LORA), including sensitivities, and provide written findings Make potential provisions for improvements to concepts/planning in order to meet the war fighter’s needs and provide for review and concurrence Evaluate current maintenance philosophies, support concepts, and resource requirements identified in the V-22 maintenance plans Investigate reliability, maintainability, and performance changes to overall weapons performance. Evaluations include: Installation/delivery schedules Facilities Performance Cost Equipment Provide support for producing, preparing for and participating in a Procurement Planning Conference (PPC) for each assigned effort. Prepare a draft Procurement Planning Agreement (PPA) and draft Statement of Work (SOW) required for each assigned effort an provide inputs for draft Request for Proposals (RFPs) Assess Product Support planning/management data and documentation to identify supportability problem areas Analyze product support elements and associated strategies to help eliminate root cause failures and incentivize materiel availability and increased reliability Evaluate the baseline support concept and evaluate the potential for increased reliability and availability against the results of Fleet performance metrics utilizing a performance-based approach   Required Qualifications:     Bachelor's degree in relevant field   Additional four years of acquisition or operational logistics management experience may be substituted for degree   Three years of experience in technical analysis of operational ILS requirements Three to six years of recent experience in acquisition or operational logistics Master’s degree may be substituted for two to four years of operations logistics experience Demonstrated knowledge of and experience with the requirements of the DoD 5000 series  Experience or education demonstrating ability to perform ILS studies, analysis, and evaluations in support of DoD weapons systems/equipment Strong knowledge of acquisition policies and procedures   Work Authorization/Security Clearance: Must be a U.S. Citizen and able to obtain a Secret Clearance   AAP/EEO Statement Andromeda Systems Incorporated is an Equal Employment Opportunity employer. As such, 41 CFR 60-1.4(a), 41 CFR 60-300.5, 41 CFR 60-741.5 as well as 29 CFR Part 471, Appendix A to Subpart A are herein incorporated by reference, to the extent applicable. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.  
Andromeda Systems Incorporated Lexington Park, MD Full-Time
Professional Diversity Network
Dec 13, 2019
Software Engineer - Embedded Development
Viasat Bigger challenges. Bolder ideas. Global impact. At Viasat, we're on a mission to deliver connections with the capacity to change the world. We're the company behind the world's fastest satellite internet service, with technology that's helping to bridge the digital divide and improve life for our customers around the globe. By providing powerful new ways for people to connect with one another, gain greater access to education, entertainment, medical research, commerce, and much more, our team is empowering millions of customers worldwide. We're growing rapidly and looking for passionate, innovative professionals to join our team and connect the world to more. You'll work in a collaborative and inclusive environment that values diverse perspectives and continuous learning, and provides industry-leading benefits with unmatched opportunities for career growth. Our team is fearless in the pursuit of new ideas and uncompromising in our quest to become the world's first truly global Internet Service Provider. Interested in joining our mission? Take a look at career opportunities at Viasat today. Job Responsibilities You will lead the software development effort for a space-based payload software effort. This person will be responsible for software requirements, architecture flow-down to SW sub-elements, design/implementation, and integration/sell-off to the customer, as well as rolling up Software status/schedule/execution to program management. Requirements Years of Experience: 5+ Education: BS (CS, CE, EE) or related work experience Real-time application softwareC, C++ is needed for the roleBandwidth allocation is also key Preferences Satcom related experienceGreenHill Integrity RTOS To learn more about this site and other office locations, please click here ! Additional requirements Minimum education: BA/BS or equivalent experience Years of experience: 5-8 years Travel: Up to 10% Citizenship: US Citizenship or Permanent Resident Status required Clearance: None
Professional Diversity Network Germantown, MD, USA Full-Time
Professional Diversity Network
Dec 13, 2019
Customer Service Associate
Walgreens Overview As a Customer Service Associate, you are the face of Walgreens - the person who helps fulfill our mission of making people's lives a little easier. Along with providing friendly, courteous and efficient service to our customers, Customer Service Associate are also responsible for everything from cash register operations and customer service to merchandising, store inventory and maintaining store signage and displays. It's a great introduction to the Walgreens organization, with opportunities to excel in this position for years to come or explore a variety of opportunities. Responsibilities Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations Provides customers with courteous, friendly, fast, and efficient service. Recommends items for sale to customer and recommends trade-up and/or companion items. Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. Implements Company asset protection procedures to identify and minimize profit loss. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. Has working knowledge of store systems and store equipment. Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Attends training and completes PPLs requested by Manager or assigned by corporate.
Professional Diversity Network Odenton, MD, USA Full-Time
Professional Diversity Network
Dec 13, 2019
Senior Engineering Manager
Vineti Inc. Description: Vineti creates advanced software for advanced therapies. We are a healthcare-tech company developing cloud-based software solutions that enable biopharmaceutical and life science companies to provide next generation personalized therapies safely, securely, seamlessly, and scalably. From the beginning, Vinetis founders have understood the challenges innovators face in developing personalized therapies. We are removing these barriers with technology that integrates the end-to-end supply chain of the process. Our technology makes it possible for patients with cancer, genetic disorders, and other serious health conditions to receive these breakthrough therapies. As a member of the Vineti team, we can promise you the opportunity to collaborate alongside smart and driven people, with endless opportunities to grow your many skills. We are looking for a Senior Engineering Manager to join our team. This role requires someone with adept engineering knowledge with a passion for leading teams and cultivating success in an agile environment. This role will be based in our Bethesda, Maryland office. What youll be doing as a Senior Engineering Manager: You will plan and support career development for the members of your team. Inspire and grow engineers through mentorship, empowerment, and by challenging them to do their best work Partner with product management and design to help set priorities and plan the roadmap for your team Facilitate technical design discussions, remove blockers and align stakeholders Drive programs in engineering reliability, productivity, process and quality Recruit and retain best-in-class engineering talent to build a diverse high performing team Inspire an atmosphere of continuous improvement by serving as a coach, mentor, and technical advisor . Requirements: 5+ years of leading and managing high performance engineering teams 5+ experience running teams in an Agile or Scrum environment Flexible, dedicated, and curious Believe in the craft of software engineering, but are pragmatic when necessary. Passion for mentoring and coaching engineers History of delivering features and functionality on time with high quality Excellent communication skill Experience with Ruby on Rails, JavaScript, ReactJS, etc Experience with Test Driven Development, Paired Programming, etc Vineti is proud to be an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Our goal is to create workplaces that reflect the communities we serve and where everyone feels empowered to bring their full, authentic selves to work. PM18
Professional Diversity Network Bethesda, MD, USA Full-Time
Professional Diversity Network
Dec 13, 2019
Customer Service Associate
Walgreens Overview As a Customer Service Associate, you are the face of Walgreens - the person who helps fulfill our mission of making people's lives a little easier. Along with providing friendly, courteous and efficient service to our customers, Customer Service Associate are also responsible for everything from cash register operations and customer service to merchandising, store inventory and maintaining store signage and displays. It's a great introduction to the Walgreens organization, with opportunities to excel in this position for years to come or explore a variety of opportunities. Responsibilities Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations Provides customers with courteous, friendly, fast, and efficient service. Recommends items for sale to customer and recommends trade-up and/or companion items. Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. Implements Company asset protection procedures to identify and minimize profit loss. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. Has working knowledge of store systems and store equipment. Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Attends training and completes PPLs requested by Manager or assigned by corporate.
Professional Diversity Network Takoma Park, MD, USA Full-Time
Professional Diversity Network
Dec 13, 2019
Customer Service Associate
Walgreens Overview As a Customer Service Associate, you are the face of Walgreens - the person who helps fulfill our mission of making people's lives a little easier. Along with providing friendly, courteous and efficient service to our customers, Customer Service Associate are also responsible for everything from cash register operations and customer service to merchandising, store inventory and maintaining store signage and displays. It's a great introduction to the Walgreens organization, with opportunities to excel in this position for years to come or explore a variety of opportunities. Responsibilities Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations Provides customers with courteous, friendly, fast, and efficient service. Recommends items for sale to customer and recommends trade-up and/or companion items. Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. Implements Company asset protection procedures to identify and minimize profit loss. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. Has working knowledge of store systems and store equipment. Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Attends training and completes PPLs requested by Manager or assigned by corporate.
Professional Diversity Network Cockeysville, MD, USA Full-Time
Mondelez International
Dec 13, 2019
Sales Representative - Aberdeen, MD - 1913488
Mondelez International, Inc. empowers people to snack right in over 150 countries around the world. We're leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. Our 80,000 colleagues around the world are key to the success of our business. Great people and great brands . That's who we are. Join us on our mission to continue leading the future of snacking around the world by offering the right snack , for the right moment , made the right way . It's time for you to Make It with Mondelēz International. As a part of Sales , you'll put our customers at the heart of our business. By building strong relationships with every customer, big or small, you'll help Mondelēz International become the supplier of choice and ensure we deliver world-class execution of our business plans in every store. The role of the Sales Representative (SR) is designed to build a world class Direct Store Delivery (DSD) business at the retail level. Through maximizing sales, effective planning and order-writing, as well as supporting and completing incidental activities such as merchandising, shelving and pricing, the Sales Representative acts a sales expert to retail stores. The SR maximizes selling opportunities at the retail level, consistent with company programs and strategies to positively influence the sale of Mondelēz International, primarily Nabisco products. The successful candidate will be able to sell business-building, in-store merchandising programs to key store personnel by using consumer and trade information that addresses the customer's needs. The Sales Representative will have routed stores with an assigned store call schedule that will vary based upon Customer selling influence, as well as selling and merchandising responsibilities at their routed stores. Additionally, the successful Sales Representative will be able to develop and maintain a complete knowledge of Mondelēz International, primarily Nabisco products, sales systems, and procedures, including: Sales objectives, campaigns and promotions, sales brochures and order guides, sales presentations, sources of product and distribution, maintaining schematics and uses, and proper merchandising. Selling all headquarter-authorized programs, as well as incremental selling opportunities, growing the business, while monitoring and managing territory Key Performance Indicators (KPIs) as dictated by returns, unsalables, sales, merchandising hours, etc. Perform in-store planning by tailoring programs and fact-based sales presentations to the customer's needs, store demographics, and the current consumer base in order to drive Mondelēz International and customer growth. Develop strong business relationships with store management to provide service and value beyond the customer's expectations. Work with customer to ensure sufficient product is ordered to support consumer take away, including from incremental racks and displays, for DSD. Communicate plans and effectively manage merchandising resources to build sales volume at store level. Work in conjunction with the Merchandiser to ensure inventory is fully stocked, rotated and presentable at all times. Properly credit and dispose of all unsalable merchandise from all stores. Monitor and report on competitive activity and document all pricing activities. Be a collaborator between our Customer Business teams and customer's store management. Mondelēz International is an employer of inclusion who partners with diversity groups which cater to people of all ethnicities, genders, ages and sexual orientations. Mondelēz International also works with military veterans to help hire our heroes who have served our nation, as well as partner with disability networks to include people of all abilities to help the company succeed for years to come. Benefits and Compensation: This position offers a comprehensive medical, dental and vision benefit package, in addition to paid vacation, holidays, 401(k) match and Employee Assistance Program benefits. Also offered is a company vehicle, which includes a gas card and vehicle maintenance program. Along with a competitive compensation package, the Sales Representative is also eligible to participate in an incentive program based on territory results. Key Competencies: Utilization of innovation and creativity in generating new and unique ideas and solutions that capitalize on opportunities to benefit customers and Mondelēz Global. Ability to form customer partnerships that exceed expectations and help customers identify and execute the appropriate strategies for their business success. Ability to use sales and order management systems and technologies to ensure exceptional customer service. Ability to work independently. Flexibility with the ability to change schedule on a daily basis to meet the demands of the business. Demonstration of strong and effective communication skills. Ability to identify and solve problems with minimal guidance to minimize disruptions to the business. Ability to perform hard work in a fast-pace work environment and meet the defined physical activities (frequent lifting, bending, and carrying up to 25 lbs., occasionally over 50 lbs., pushing, pulling, etc.) while adhering to set safety expectations and processes. Proficient in the use of Microsoft Office, Internet and Cellular/Wireless devices. Requirements: You must be at least 18 years of age, have a valid driver's license, proof of auto insurance, and have access to the internet with a personal email account. High School Diploma or GED required; College degree highly preferred. Must be open to relocation, outside of region, and outside of state, as necessary. A flexible work schedule is required, including being available to work weekends and holidays. Previous grocery, retail, sales, and/or customer service experience a plus. Must be open to performing Merchandiser responsibilities, as needed. Successful completion of drug test, MVR check, and general background check. Mondelēz Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance. Applicants must complete all required steps in the application process, including providing a Resume/CV, in order to be considered for this position.
Mondelez International Aberdeen, MD, USA Full-Time
Professional Diversity Network
Dec 12, 2019
Customer Service Associate
Walgreens Overview As a Customer Service Associate, you are the face of Walgreens - the person who helps fulfill our mission of making people's lives a little easier. Along with providing friendly, courteous and efficient service to our customers, Customer Service Associate are also responsible for everything from cash register operations and customer service to merchandising, store inventory and maintaining store signage and displays. It's a great introduction to the Walgreens organization, with opportunities to excel in this position for years to come or explore a variety of opportunities. Responsibilities Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations Provides customers with courteous, friendly, fast, and efficient service. Recommends items for sale to customer and recommends trade-up and/or companion items. Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. Implements Company asset protection procedures to identify and minimize profit loss. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. Has working knowledge of store systems and store equipment. Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Attends training and completes PPLs requested by Manager or assigned by corporate.
Professional Diversity Network Frederick, MD, USA Full-Time
Professional Diversity Network
Dec 12, 2019
Customer Service Associate
Walgreens Overview As a Customer Service Associate, you are the face of Walgreens - the person who helps fulfill our mission of making people's lives a little easier. Along with providing friendly, courteous and efficient service to our customers, Customer Service Associate are also responsible for everything from cash register operations and customer service to merchandising, store inventory and maintaining store signage and displays. It's a great introduction to the Walgreens organization, with opportunities to excel in this position for years to come or explore a variety of opportunities. Responsibilities Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations Provides customers with courteous, friendly, fast, and efficient service. Recommends items for sale to customer and recommends trade-up and/or companion items. Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. Implements Company asset protection procedures to identify and minimize profit loss. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. Has working knowledge of store systems and store equipment. Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Attends training and completes PPLs requested by Manager or assigned by corporate.
Professional Diversity Network Baltimore, MD, USA Full-Time
Professional Diversity Network
Dec 12, 2019
Customer Service Associate
Walgreens Overview As a Customer Service Associate, you are the face of Walgreens - the person who helps fulfill our mission of making people's lives a little easier. Along with providing friendly, courteous and efficient service to our customers, Customer Service Associate are also responsible for everything from cash register operations and customer service to merchandising, store inventory and maintaining store signage and displays. It's a great introduction to the Walgreens organization, with opportunities to excel in this position for years to come or explore a variety of opportunities. Responsibilities Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations Provides customers with courteous, friendly, fast, and efficient service. Recommends items for sale to customer and recommends trade-up and/or companion items. Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. Implements Company asset protection procedures to identify and minimize profit loss. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. Has working knowledge of store systems and store equipment. Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Attends training and completes PPLs requested by Manager or assigned by corporate.
Professional Diversity Network Baltimore, MD, USA Full-Time
Professional Diversity Network
Dec 12, 2019
Customer Service Associate
Walgreens Overview As a Customer Service Associate, you are the face of Walgreens - the person who helps fulfill our mission of making people's lives a little easier. Along with providing friendly, courteous and efficient service to our customers, Customer Service Associate are also responsible for everything from cash register operations and customer service to merchandising, store inventory and maintaining store signage and displays. It's a great introduction to the Walgreens organization, with opportunities to excel in this position for years to come or explore a variety of opportunities. Responsibilities Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations Provides customers with courteous, friendly, fast, and efficient service. Recommends items for sale to customer and recommends trade-up and/or companion items. Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. Implements Company asset protection procedures to identify and minimize profit loss. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. Has working knowledge of store systems and store equipment. Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Attends training and completes PPLs requested by Manager or assigned by corporate.
Professional Diversity Network Frederick, MD, USA Full-Time
Professional Diversity Network
Dec 12, 2019
Engineering Lead / Program Manager
PARSONS Job Description: Polaris Alpha, a Parsons company, is seeking a Senior Radar/RF Systems Engineer to support on-going Research & Development (R&D) engineering efforts for our team of engineers supporting R&D for Army ground and aerial radar systems. The candidate will perform as an onsite Systems Engineering Lead and Program Manager (PM), provide technical engineering support, mentor and lead our team, and perform as the PM for the effort. The candidate will collaborate with the government and subcontractors to execute R&D projects. The candidate must possess engineering and integration experience in the design, development, integration, and testing of radar, EW or electronic systems . Additionally, this candidate must have experience supporting a PM Office with the acquisition of systems within and understanding of the documentation requirements of a PM and a Program of Record (POR) system. Key tasks for Engineer Lead/PM include interfacing with government leadership, subcontractors, internal management, financial analyst and technical task leads to monitor, track and report both technical and financial performance and status of the program. Prepare, analyze, track and report budgets, tasks, and schedules needed to meet contractual/project requirements for assigned portions of a program or programs. Works in a team environment to ensure issues are resolved. Prepares and reviews statement of works, status reports, project descriptions, technical reports and contract actions. Qualifications: * Requires a Bachelor's degree in Engineering, Computer Science, Information Technology or similar technical field * 10+ years of experience performing systems engineering duties for Radar, EW, ISR and/or RF systems and technologies * 10+ years of experience managing government technical acquisition and systems engineering programs * Experience performing system design, development, engineering, evaluation, data analysis, test plans, test procedures, and reports for laboratory and field tests/demonstrations * Experience performing and presenting findings from R&D evaluations, Studies and Analysis of capabilities * Experience with program/project management including technical and engineering experience, performance oversight and monitoring, budgeting, planning, scheduling, and risk management. * Responsible for managing the program's technical scope, schedule, budget and risk and developing program documentation and program schedules * Experience in leading multiple teams, managingrelationships, and be a key contributor proposal efforts * Experience in managing project/program budgets and financial planning including the review and providing input for Project Spend Plans, Estimate-To-Complete, Funds and Man-hour Expenditure Reports, and other financial reports as appropriate to provide the status of funded projects * Effectively communicate and coordinate with leadership, US Government customers, contracting officer and contractors (Prime and Sub), to establish relationships to support program management, technical performance/execution, capture initiatives, and other new requirements as appropriate * Develop performance reports and participate in weekly project meetings to review project progress and issues * Must possess excellent interpersonal, oral and written communication skills * This position requires the selected candidate to hold an active Department of Defense TS/SCI level security clearance, which requires US citizenship while working in support of a government contract. Must be eligible to obtain and maintain, or currently possess Top Secret SCI clearance. Ready for action? We're looking for the kind of people who see this opportunity and don't hesitate to act. Parsons is a leader in the world of Technical Services and Engineering. We hire people with a broad set of technical skills who have proven experience tackling some of the greatest challenges. Take your next step and apply today.
Professional Diversity Network Aberdeen, MD, USA Full-Time
Professional Diversity Network
Dec 12, 2019
Junior Software Engineer
PARSONS Polaris Alpha , a Parsons company, is seeking a Software Engineer to participate in on-going radar research and development (R&D) efforts at one of the Army's R&D Centers of Excellence. As a member of the Polaris Alpha team, the Software Engineer/Developer will have opportunities to influence the next generation of radar systems and signal / data processing technologies applied to radar systems. The candidate will support the research, design, test, and development of algorithms and techniques to improve and advance characterization and compilation of tracker results, and image processing in radar technologies and systems. Perform research and development to produce new designs and solutions for use in current and future products. Provide analytical support of image processing system performance. Qualifications: * Bachelor's degree in Electronics Engineering, or Software Engineering, Computer Science * 2+ years' in the design, development, and implementation of software systems such as application software, utility software, development software, and diagnostic software * 2+ years' in experience in developing using Python and MATLAB * Experience in the design, develop, and test of software algorithms, applications and components * Experience with developing and implementing custom software algorithms and applications in combination with COTS and GOTS software applications * Experience with coding interface messaging software components * Experience developing Digital Signal or Image Processing algorithms * Excellent communications, problem-solving and coordination skills * This position requires the selected candidate to hold an active Department of Defense Secret level security clearance, which requires US citizenship while working in support of a government contract. Must be eligible to obtain and maintain, or currently possess Secret clearance. Ready for action? We're looking for the kind of people who see this opportunity and don't hesitate to act. Parsons is a leader in the world of Technical Services and Engineering. We hire people with a broad set of technical skills who have proven experience tackling some of the greatest challenges. Take your next step and apply today.
Professional Diversity Network Aberdeen, MD, USA Full-Time
Professional Diversity Network
Dec 12, 2019
Customer Service Associate
Walgreens Overview As a Customer Service Associate, you are the face of Walgreens - the person who helps fulfill our mission of making people's lives a little easier. Along with providing friendly, courteous and efficient service to our customers, Customer Service Associate are also responsible for everything from cash register operations and customer service to merchandising, store inventory and maintaining store signage and displays. It's a great introduction to the Walgreens organization, with opportunities to excel in this position for years to come or explore a variety of opportunities. Responsibilities Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations Provides customers with courteous, friendly, fast, and efficient service. Recommends items for sale to customer and recommends trade-up and/or companion items. Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. Implements Company asset protection procedures to identify and minimize profit loss. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. Has working knowledge of store systems and store equipment. Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Attends training and completes PPLs requested by Manager or assigned by corporate.
Professional Diversity Network Glen Burnie, MD, USA Full-Time
Professional Diversity Network
Dec 12, 2019
Customer Service Associate
Walgreens Overview As a Customer Service Associate, you are the face of Walgreens - the person who helps fulfill our mission of making people's lives a little easier. Along with providing friendly, courteous and efficient service to our customers, Customer Service Associate are also responsible for everything from cash register operations and customer service to merchandising, store inventory and maintaining store signage and displays. It's a great introduction to the Walgreens organization, with opportunities to excel in this position for years to come or explore a variety of opportunities. Responsibilities Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations Provides customers with courteous, friendly, fast, and efficient service. Recommends items for sale to customer and recommends trade-up and/or companion items. Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. Implements Company asset protection procedures to identify and minimize profit loss. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. Has working knowledge of store systems and store equipment. Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Attends training and completes PPLs requested by Manager or assigned by corporate.
Professional Diversity Network Baltimore, MD, USA Full-Time
Professional Diversity Network
Dec 12, 2019
Customer Service Associate
Walgreens Overview As a Customer Service Associate, you are the face of Walgreens - the person who helps fulfill our mission of making people's lives a little easier. Along with providing friendly, courteous and efficient service to our customers, Customer Service Associate are also responsible for everything from cash register operations and customer service to merchandising, store inventory and maintaining store signage and displays. It's a great introduction to the Walgreens organization, with opportunities to excel in this position for years to come or explore a variety of opportunities. Responsibilities Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations Provides customers with courteous, friendly, fast, and efficient service. Recommends items for sale to customer and recommends trade-up and/or companion items. Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. Implements Company asset protection procedures to identify and minimize profit loss. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. Has working knowledge of store systems and store equipment. Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Attends training and completes PPLs requested by Manager or assigned by corporate.
Professional Diversity Network Charlotte Hall, MD, USA Full-Time

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