Jan 24, 2020
CBRE JOB SUMMARY The Business Operations Analyst supporting the CMMS will provide direct support to field teams throughout North America, ensuring they are able to meet the demanding needs of our client's operations teams. Supporting both new and existing sites from inception to closure, this role will assist in the implementation of a consistent maintenance program, as well as supporting specific initiatives and projects as needed including launch of new sites. Tracks and ensures PM implementations are in accordance with client standards and independently resolves any issues in a collaborative manner with field managers to meet required deadlines. This role also provides administrative support to a high performing team, including administration of digital tools and systems. This role is best suited to a highly organized person with a strong attention to detail who enjoys working with some autonomy on a fast-paced, quality-focused team. ESSENTIAL DUTIES AND RESPONSIBILITIES Ensures asset data and preventative maintenance is implemented consistently per program standards, performing quality assurance for asset data from internal and external resources and preparing for upload to CMMS. Verify CMMS implementation is consistent with client standards. Create reports for submittal to management demonstrating consistency of implementation and identifying areas of opportunity. Assists in systems administration for specialized software utilized by the business group to support its operations. Researches and resolves routine support issues. Follows-up to ensure open issues are resolved. Assists in preparing user reference material and providing systems training. Troubleshoots and resolves inquiries and requests from internal and external clients. Reviews and monitors department processes and procedures to identify opportunities to improve service delivery to internal and external customers. May network with external contacts to research and recommend best practices. Compiles a variety of operational and statistical information as needed to respond to management requests. Coordinates work with other departments. May add commentary to complete analysis reports and proposals. Assists in communication of best practices, policies, procedures and initiatives to support operations. Helps to facilitate process improvement by engaging appropriate resources in issue identification and resolution. Assists in developing project plans and costs, including personnel and fiscal requirements to achieve defined objectives. May provide periodic updates relative to project resource and fiscal plans. Provide field support as needed, up to 25% travel, including launch support and asset collection. Performs other duties as assigned. SUPERVISORY RESPONSIBILITIES No formal supervisory responsibilities in this position. Provides informal assistance such as technical guidance, and/or training to coworkers. May lead project teams and/or plan, and supervise assignments of lower level employees.QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and EXPERIENCE Bachelor's Degree (BA/BS) or equivalent from four year college or university plus a minimum of two years related work experience to include database administration, maintenance planning, and or business analytics; or equivalent combination of education and experience. Experience with Infor EAM, a working knowledge of SQL as related to CMMS systems, and understanding of mechanical/electrical/conveyance systems is preferred. CERTIFICATES and/or LICENSES None COMMUNICATION SKILLS Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. FINANCIAL KNOWLEDGE Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or commissions. Conducts basic financial analysis. REASONING ABILITY Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills. OTHER SKILLS and/or ABILITIES Advanced proficiency in Microsoft Office Suite. Spreadsheet skill set to include advanced functions such as graphics, pivot tables. SCOPE OF RESPONSIBILITY Decisions made with understanding of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
Professional Diversity Network Seattle, WA, USA Full-Time