Mar 25, 2019
$21.00 - $35.00 hourly
Great opportunity for an experienced Field Service Technician. You will repair, maintain, modify, program, install, train and consult on communications equipment, systems and networks in a Wireless Service Center, in the field or at a customer location. The FST will troubleshoot equipment, systems and networks to determine point of failure, discuss operations and issues with customer personnel to determine approved approach and schedule for various activities/solutions.
Essential Duties and Responsibilities:
Installation of communications and support equipment in a professional manner, consistent with industry best practices and customer requirements.
Debugging systems and networks after installation and/or updates.
Prepare work tickets, material requests, warranty paperwork and various paperwork associated with the job.
Perform in a leadership role with lower level technicians when participating in team projects.
Routine performance testing to check and adjust various system signal levels.
Perform various activities associated with the company service vehicle, such as, but not limited to, installing test equipment, maintaining parts supply and scheduling required vehicle maintenance service.
Verifying that safety practices are adhered to at all times.
Verifying that all work performed conforms to industry guidelines, best practices and R-56 Standards.
Interface with the Service Manager to satisfy and resolve technically difficult service problems.
Coordinate Wireless and Motorola resources to resolve equipment, system and network issues.
Communicate and meet with customer representatives to insure quality service and response times to provide best in class customer service.
Education and Experience:
High school diploma or equivalent is required.
CET certification is required.
College degree is preferred.
Customer service training and/or experience is beneficial.
Additional RF and two-way radio networking certifications and experience are beneficial.
Motorola training in ASTRO 7.X and M-Core technologies is beneficial.
Arbutus, MD, USA