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Information Technology (IT) Management Sales Supply Chain Defense Full-Time Florida

588 jobs found

Dec 03, 2019
Systems Engineer-Orlando, FL Featured
General Position Description:  The MBSE Engineer position represents a unique opportunity to join a ground-breaking effort to transform the Simulator Common Architecture Requirements System (SCARS) for the Air Force Life Cycle Management Center. SCARS is the development of a security enterprise architecture targeted at securing information for 2000+ simulators located across 200+ location. The MBSE Engineer will be a key member of a strong technical team working in conjunction with the program office, prime contractor, and external simulator contractors to develop and manage the global enterprise architecture.   Essential duties and responsibilities will include the following: Collect data to develop the Model Based Systems Engineering (MBSE) model based on the SCARS system and its integration into simulators by location Develop and sustain the required MBSE requirements, analysis and products to support innovative architectural analysis, validation and integration of numerous systems and effective business management decisions Work with local and globally distributed program teams to collect data from various sources and formats, such as XMI, to develop MBSE artifacts Ensure MBSE quality requirements are met, and identify and implement process improvements to optimize performance and ensure customer satisfaction Learn and use Exostrategies’ Architex™ Decision Support Suite   Qualifications: 2+ years of experience developing Model Based Systems for verification and validation of IT related systems Strong background with Unified Modeling Language (UML) 2.0+; Systems Modeling Language (SysML) 1.3+ using common tools such as Sparx EA, MagicDraw, or other similar engineering tools Excellent oral and written communication skills Excellent interpersonal skills to work effectively in a collaborative team environment including senior management, customers, and other business leaders Ability to work and represent Exostrategies with limited local supervision Ability to coordinate and communication directly with customers Ability to travel (as required)   Educational Requirement: Bachelor’s degree from an accredited college in engineering, science, business, or related technical field.
Exostrategies Orlando, FL, USA Full-Time
Dec 03, 2019
Senior Enterprise Architect-Orlando, FL Featured
General Position Description:  The Senior Enterprise Architect position represents a unique opportunity to join a ground-breaking effort to transform the Simulator Common Architecture Requirements System (SCARS) for the Air Force Life Cycle Management Center. SCARS is the development of a security enterprise architecture targeted at securing information for 2000+ simulators located across 200+ location. The Senior Enterprise Architect will be a key member of a strong technical team working in conjunction with the program office, prime contractor, and external simulator contractors to develop and manage the global enterprise architecture.   Essential duties and responsibilities will include the following: Collect data to develop the EA based on the DoD Architecture Framework (DoDAF) Develop and sustain the required DoDAF products and fit-for-purpose views as required to support innovative architectural analysis and business management Work with local and globally distributed program teams to collect data and develop EA reports in the appropriate government-selected tool suite Lead technical team for short and long duration EA projects Ensure DoDAF quality requirements are met, and identify and implement process improvements to optimize performance and ensure customer satisfaction Integrate EA, project portfolio, and enterprise risk data into innovative decision support products Learn and use Exostrategies’ Architex™ Decision Support Suite   Qualifications: 7+ years of experience developing Enterprise Architectures Strong background with DoDAF 2.0; Unified Profile for DoDAF and MODAF (UPDM) using common tools such as Sparx EA, MagicDraw, or other similar engineering tools. Experience in enterprise risk management and project planning Excellent oral and written communication skills Excellent interpersonal skills to work effectively in a collaborative team environment including senior management, customers, and other business leaders Ability to work and represent Exostrategies with limited local supervision Ability to lead and manage small technical teams with limited oversight Ability to coordinate and communication directly with customers Ability to travel (as required)   Educational Requirement: Bachelor’s degree from an accredited college in engineering, science, business, or related technical field.
Exostrategies Orlando, FL, USA Full-Time
Dec 03, 2019
Enterprise Architect-Orlando, FL Featured
General Position Description:  The Enterprise Architect position represents a unique opportunity to join a ground-breaking effort to transform the Simulator Common Architecture Requirements System (SCARS) for the Air Force Life Cycle Management Center. SCARS is the development of a security enterprise architecture targeted at securing information for 2000+ simulators located across 200+ location. The Enterprise Architect will be a key member of a strong technical team working in conjunction with the program office, prime contractor, and external simulator contractors to develop and manage the global enterprise architecture.   Essential duties and responsibilities will include the following: Collect data to develop the EA based on the DoD Architecture Framework (DoDAF) Develop and sustain the required DoDAF products and fit-for-purpose views as required to support innovative architectural analysis and business management Work with local and globally distributed program teams to collect data and develop EA reports in the appropriate government-selected tool suite Ensure DoDAF quality requirements are met, and identify and implement process improvements to optimize performance and ensure customer satisfaction Integrate EA, project portfolio, and enterprise risk data into innovative decision support products Learn and use Exostrategies’ Architex™ Decision Support Suite   Qualifications: 2+ years of experience developing Enterprise Architectures Strong background with DoDAF 2.0; Unified Profile for DoDAF and MODAF (UPDM) using common tools such as Sparx EA, MagicDraw, or other similar engineering tools. Experience in enterprise risk management and project planning Excellent oral and written communication skills Excellent interpersonal skills to work effectively in a collaborative team environment including senior management, customers, and other business leaders Ability to work and represent Exostrategies with limited local supervision Ability to coordinate and communication directly with customers Ability to travel (as required)   Educational Requirement: Bachelor’s degree from an accredited college in engineering, science, business, or related technical field.
Exostrategies Orlando, FL, USA Full-Time
Nov 27, 2019
Customer Outreach Representative Field Position Naples, FL IMMEDIATE HIRE Featured
ENERCON Services is currently seeking Customer Outreach Representatives  in the Naples, FL area.  This is a unique and challenging opportunity to interface with our current and future customers, work on exciting projects and through good business, maximize our customer base and increase profitability.  The individual selected for this position will have a natural ability to work with the public, be persuasive and gain our future customer's trust. This  is a  field position  that will require you to be in the field at least 80% of the time.  Responsibilities Making contact with each assigned property owner Build positive relationships with customers Discussing the project and proposed equipment placement with customers/property owners Gaining the customer’s agreement to proceed with the project as planned Acquiring the property owner’s signature on any necessary easements and acknowledgement forms Facilitate on-going communication with the property owners and property occupants throughout all stages of the project, in accordance with client's policies and procedures Providing service and customer support during field visits or dispatches Provide service and customer support during field visits or dispatches Produce timely and detailed service reports Follow all company’s filed procedures and protocols Cooperate with technical team and share information across the organization Comprehend customer requirements and make appropriate recommendations/briefings Requirements Associates Degree in Marketing, Business, Communication or related field and minimum of 3 years experience - OR - High School Diploma or GED; and minimum of 5 years experience  English literacy (Bilingual Spanish/Portuguese Preferred) Ability to work flexible shifts and to adapt to changing work schedules Familiarity with mobile tools and applications (IE Ipad) Ability to pass a pre-employment and random drug and alcohol screenings Ability to pass ENERCON and client specific background checks and an annual motor vehicle record (MVR) according to company and client policies Physical requirements include walking outdoors with exposure to hot, cold, wet, humid or windy conditions caused by the weather We do not sponsor employees for work authorization in the U.S. for this position. The salary range for this position will be $19-$21 per hour. CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION:  https://cho.tbe.taleo.net/cho02/ats/careers/v2/viewRequisition?org=ENERCON2&cws=37&rid=2396 ENERCON Services is a long standing and well respected engineering and technical services consulting company.  We provide premiere services to companies in the energy, utility and industrial sectors, as well as to governmental agencies across the U.S. and Internationally. ENERCON is fully owned by our employees and offers excellent benefits and career opportunities.  To learn more about ENERCON, visit us at www.enercon.com.  ENERCON does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
Enercon Services, Inc. Naples, FL, USA Full-Time
Nov 27, 2019
Distribution Line Engineer/Specialist Office Location Palm Beach Gardens, Florida Featured
ENERCON is currently seeking an experienced Distribution Line Engineer in our Palm Beach Gardens, FL office.  This is a unique and challenging opportunity to increase revenue through design, improve customer satisfaction and be a well rounded individual representative of our reputation as a leader in the Engineering Construction industry.  The individual selected for this position will have a broad understanding of Power Delivery and a sense of urgency to see projects through to successful completion. Responsibilities:  Knowledge of electrical distribution system design engineering standards, practices and regulatory requirements. Problem identification and resolution. Review of completed designs and design products to ensure compliance with client, industry and regulatory requirements. Review of design products to ensure compliance with quality and consistency expectations. Ability to apply client, industry and regulatory standards and requirements to existing distribution system components. Ability to effectively communicate with internal, client and regulatory counterparts. Ability to maintain production in a changing environment. Ability to pass a pre-employment and randon drug and alcohol screenings Ability to pass ENERCON and client specific background checks and an annual motor vehicle record (MVR) according to company and client policies Ability to travel up to 20-25% of the time to client sites (expected to travel at least one time per month) for project and or marketing meetings. As a qualified candidate, you will have the above experience and meet the below requirements: 3+ Years of Distribution Engineering experience.  BS Degree or equivalent education and experience Electrical Distribution System experience Knowledge of NESC and other applicable codes and standards Strong computer and communication skills. Willingness to learn and operate client provided programs and systems. We do not sponsor employees for work authorization in the U.S for this position CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION:  https://cho.tbe.taleo.net/cho02/ats/careers/v2/viewRequisition?org=ENERCON2&cws=37&rid=2290 ENERCON Services is a long standing and well respected engineering and technical services consulting company.  We provide premiere services to companies in the energy, utility and industrial sectors, as well as to governmental agencies across the U.S. and Internationally. ENERCON is fully owned by our employees and offers excellent benefits and career opportunities.  To learn more about ENERCON, visit us at www.enercon.com.  ENERCON does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
Enercon Services, Inc. Palm Beach Gardens, Florida Full-Time
Nov 27, 2019
Asst Store Manager Fairchild, WA Featured
Assistant Store Manager Job DetailsJob Location Fairchild - Fairchild AFB, WA Description POSITION SUMMARY Responsible for assisting the store manager in the daily operation of an Envision Base Service Store located on military bases.  Assist in the supervision of staff, and scheduling appropriate coverage of staff during store hours.  Ensure that staff provides exceptional customer support and effective and efficient retail operations and sound business practices.   KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS INCLUDE Assist Store Manager with maintaining employees work schedules to ensure the store is properly staffed during all scheduled store hours. Assist in the management of 2 to 10 employees. Assist in the preparation of daily sales accounting and reconciliation. Responsible for assisting in the security of store assets, inventory and cash. Responsible for assisting the Store Manager in maintaining exceptional quality and customer service standards. Assist in training of new employees, identify and conduct training for all employees as needed. Maintain a safe and clean work environment by educating and directing personnel on the use of all control points, equipment, and resources; maintain compliance with established safety policies and procedures. Perform outside sales calls on local businesses.  Ensure store appearance is maintained in a clean and orderly manner.  Promote Ability One sales. Assist Store Manager in coordinating with the BSC Director of Retail Operations on promotions and special sales events.  Look for opportunities to promote the store. Develop and coordinate effective merchandising efforts. Assist Store Manager with the implementation and adherence of legal compliance and all Envision policies and procedures. Responsible for actively maintaining employee morale. Flexibility to perform other duties as assigned by the store manager and/or regional manager.     Qualifications JOB REQUIREMENTS INCLUDE (List as required or preferred )   Education: High school diploma or GED equivalent required; some college coursework in business preferred.   Experience: Minimum of two years of retail experience and/or training and demonstrated managerial skills required; merchandising and marketing experience a plus.   Knowledge/Skills: Basic knowledge of computer applications. Proficient knowledge of customer service principles, including customer needs assessment, meeting quality service standards, and evaluation of customer satisfaction. Ability to project a professional image to the public. Must possess organizational and mathematical skills. Ability to coordinate and direct a variety of administrative activities. Ability to establish priorities and meet operational deadlines. Ability to plan, assign, supervise and evaluate personnel. Possess good interpersonal and communication skills. Ability to actively support the mission of Envision.   Licenses/Certifications: Current driver’s license and driving record in good standing as applicable. Ability to successfully complete required DOT driver’s certification and successfully complete DOT physical and drug screen, per DOT regulations, as applicable.   Please click on link below to be directed to our website for your application process: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=21216&clientkey=B340A40E98C1771BD1CBA4EBCC452E45 SUPERVISORY RESPONSIBILITIES   Total Number of Employees Directly Supervising: 2 to 10   Number of Subordinate Supervisors Reporting to Position: 0   Envision, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without illegal discrimination because of race, color, sex, age, gender identity, disability, religion, citizenship, national origin, ancestry, military status or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics and genetic information, and any other status protected by law. Envision employs and advances in employment individuals with disabilities and veterans, and treats qualified individuals without discrimination on the basis of their physical or mental disability or veteran status.   Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.   This position description is intended to convey generally the duties of this job.  It is not an all-inclusive listing of duties, and it is not a contract, expressed or implied.
Envision Fairchild, WA Full-Time
Nov 14, 2019
Inventory Management Representative - Ocala, FL Featured
Inventory Management Representative - Ocala, FL Do you enjoy working in different capacities in a variety of work environments? We're looking for an Inventory Management Representative in the Ocala, FL area! We pride ourselves on superb service and support to our customers. We are looking for an individual who enjoys working in several capacities, in a multitude of work environments. The ideal candidate will: Support our vending machines at customer’s locations by delivering and stocking all their PPE and MRO consumables on a daily basis Build customer relationships and seek additional product opportunities in exiting programs Handle inventory and product for stocking materials for customers Perform general office duties, including computer work, filing, and order entry This position requires a license to make local deliveries using a company vehicle. Must be highly motivated and willing to learn in fast paced office and warehouse settings. Ability to adjust, change, and make sure all responsibilities are fulfilled daily. The chosen candidate will have the ability to represent NSI professionally and have strong interpersonal skills, basic computer experience, excellent written and verbal communication skills, and be organized, thorough, and accurate. High school diploma or 2 to 4 years' related experience and/or training; or equivalent combination of education and experience with direct customer interaction and problem solving are required. Knowledge of industrial MRO products is a plus! Don't miss out on what we can offer you: Great compensation and benefits package Paid holidays and vacation time Voluntary benefit programs, 401K and much more Ability to work in a professional and friendly work environment Work for an industry leader Excellent potential for career growth PLEASE SUBMIT RESUMES TO:  humanresources@northernsafety.com Be a part of a company with a winning attitude! EOE/AA Disability/Vet W
Northern Safety & Industrial Ocala, FL Full-Time
Nov 14, 2019
Stress Engineer Engineering Orange Park, FL Featured
Andromeda Systems Incorporated (ASI) is hiring experienced aircraft structural engineers capable of detailed stress analysis to support US DoD projects in Orange Park, FL.   ASI Advantages:   Compressed and flexible work schedules Ability to work from home Diverse projects supporting multiple platforms Opportunity to use a wide range of skills and grow capabilities Fantastic co-workers and customers in a strong team environment   Responsibilities : Develop complex repairs and prepare static strength/fatigue analysis of engineering repair dispositions for nonconforming aircraft structure Perform analyses with hand calculations using OEM & DoD stress methods and industry standards Utilize Finite Element Software pre and post processors such as Nastran/Patran and Femap Produce reports to demonstrate that the design satisfies all relevant design requirements Provide technical direction and oversight to less experienced engineers Provide project management for projects of low to medium complexity including establishing task priorities, scheduling and tracking work assignments, providing guidance, and ensuring the availability of resources Rely on experience and judgement to plan and accomplish goals Utilize a wide degree of creativity and latitude in daily activities   Required Qualifications:   Bachelor’s or Master’s Degree in Engineering Mechanical or Aerospace preferred 4-10+ years of work experience in a related field Familiar with maintenance and repair practices used in the aerospace industry Familiar with a variety of the field’s concepts, practices, and procedures Strong working knowledge of aircraft static strength analysis methods, finite element analysis, and strain life fatigue methods Self-motivated Strong communication and interpersonal skills Capable of working independently   Preferred Qualifications:   10+ years of experience in MRB Stress Familiarity with Femap and AutoCAD Experience with NAVAIR engineering and reporting procedures   Work Authorization/Security Clearance:   Must be a U.S. Citizen and qualify for Secret Clearance About Andromeda Systems Incorporated   ASI provides tools and services to assist Physical Asset Owners, Fleet Managers, and Military Program Managers in gaining critical insights into their equipment’s performance, identifying system improvements, optimizing operations and support, making better business decisions, and achieving measurable life-cycle cost savings.   ASI provides unparalleled expertise and capabilities in the Reliability, Maintenance, Supportability, and Logistics disciplines. Our staff of nationally and internationally recognized leaders are shaping the industry and developing revolutionary solutions in the military and commercial sectors. Clients leverage our experience and cutting-edge analytical tools to improve asset performance and reduce lifecycle costs.   As a leading provider of professional and high technology services and solutions, ASI serves the Department of Defense, U.S. civilian agencies, and private industry. ASI is an ISO 9001: 2015 Certified Service Disabled Veteran-Owned Small Business (SDVOSB). We have been on the Inc. 5000 list of fastest growing companies in America for 8 years.   For more information about this and other open positions, please visit our website at www.androsysinc.com.   AAP/EEO Statement Andromeda Systems Incorporated is an Equal Employment Opportunity employer. As such, 41 CFR 60-1.4(a), 41 CFR 60-300.5, 41 CFR 60-741.5 as well as 29 CFR Part 471, Appendix A to Subpart A are herein incorporated by reference, to the extent applicable. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Andromeda Systems Incorporated Orange Park, FL Full-Time
Nov 14, 2019
MRB Stress/Structures Engineer Orange Park, FL Featured
Andromeda Systems Incorporated (ASI) has exciting opportunities for experienced aircraft MRB Stress/Structural Engineers capable of performing MRB repairs with substantiation and stress analysis to support US DoD projects in Orange Park, FL.   ASI Advantages:   Compressed and flexible work schedules Ability to work from home Diverse projects supporting multiple platforms Opportunity to use a wide range of skills and grow capabilities Fantastic co-workers and customers in a strong team environment   Responsibilities:   Provide liaison/MRB engineering assistance in support of DoD platforms Develop repairs and prepare static strength/fatigue analysis of engineering repair dispositions for nonconforming aircraft structure Provide repair guidance to artisans and physically inspect aircraft nonconforming structure Produce reports to demonstrate that the design satisfies all relevant design requirements Provide technical direction and oversight to less experienced engineers Rely on experience and judgement to plan and accomplish goals Utilize a wide degree of creativity and latitude in daily activities   Requirements:   Bachelor’s or master’s degree in Engineering Mechanical or Aerospace preferred 5+ years of work experience as a liaison, MRB stress, or stress engineer Familiar with maintenance and repair practices used in the aerospace industry Familiar with a variety of the field’s concepts, practices, and procedures Strong working knowledge of aircraft static strength analysis methods Effective communication skills Self-motivated Capable of working independently   Preferred Qualifications:   10+ years of experience in MRB Stress Experience with NAVAIR engineering and reporting procedures   Work Authorization/Security Clearance:   Must be a U.S. Citizen and qualify for Secret Clearance About Andromeda Systems Incorporated   ASI provides tools and services to assist Physical Asset Owners, Fleet Managers, and Military Program Managers in gaining critical insights into their equipment’s performance, identifying system improvements, optimizing operations and support, making better business decisions, and achieving measurable life-cycle cost savings.   ASI provides unparalleled expertise and capabilities in the Reliability, Maintenance, Supportability, and Logistics disciplines. Our staff of nationally and internationally recognized leaders are shaping the industry and developing revolutionary solutions in the military and commercial sectors. Clients leverage our experience and cutting-edge analytical tools to improve asset performance and reduce lifecycle costs.   As a leading provider of professional and high technology services and solutions, ASI serves the Department of Defense, U.S. civilian agencies, and private industry. ASI is an ISO 9001: 2015 Certified Service Disabled Veteran-Owned Small Business (SDVOSB). We have been on the Inc. 5000 list of fastest growing companies in America for 8 years.   For more information about this and other open positions, please visit our website at www.androsysinc.com.   AAP/EEO Statement Andromeda Systems Incorporated is an Equal Employment Opportunity employer. As such, 41 CFR 60-1.4(a), 41 CFR 60-300.5, 41 CFR 60-741.5 as well as 29 CFR Part 471, Appendix A to Subpart A are herein incorporated by reference, to the extent applicable. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Andromeda Systems Incorporated Orange Park, FL Full-Time
Nov 11, 2019
Customer Care Specialist/Technical Support US-FL-Orlando Job ID 2019-2890 Featured
Customer Care Specialist/Technical Support Job Locations US-FL-Orlando Job ID 2019-2890 Category Customer Experience Available positions: 1 Overview The Customer Care Specialist provides technical support for products including TravelClick's Central Reservation System, Business Intelligence solutions, and web products, directly to our global hotel customers via email, and phone.  Our Customer Care Specialists investigate technical issues and handle cases through resolution. They must determine root cause of issues, resolving on the first attempt if possible, accurately documenting case issues in our CRM (Salesforce.com).   This is a full-time position, the shifts will be between 8:00AM-8:00PM EST. Customer Care Specialists must have the flexibility to work any day of the week, including weekends.  Responsibilities Provide efficient and prompt customer follow-up on unresolved issues. Coordinate efforts with other support teams when necessary Research existing processes using knowledge base software and available job aids Utilize previous hospitality and customer services experience and the provided process flows and be able to apply that knowledge to trouble shoot issues and assist customers Complete all training requirements resulting from ongoing quality monitoring assessments Ensure Quality processes and customer satisfaction on all customer interactions Educate customers on the TravelClick products and training resources available Identify and communicate critical issues quickly and escalate to appropriate points of contact Keep up-to-date with frequently changing processes and procedures Perform other duties as assigned Basic Qualifications Basic Qualifications High School Diploma/GED required 6+ months of experience in Customer Service Support/ Help Desk or Issue Resolution experience required Must type a minimum of 35 WPM Knowledge of Microsoft Word, Excel and Outlook (Intermediate) Knowledge of CRM systems Availability to work nights and weekends Additional Characteristics Bachelor’s degree preferred 2+ years of Customer Service experience, preferably in the Hospitality Industry Customer facing experience through live phone and email contact Analytical problem-solver with talent for identifying root causes and understanding complex work processes which are used to resolve customer issues and able to make solid judgment calls when new or unexpected situations arise Exceptional listener and communicator who effectively conveys information verbally and in writing Flexible team player who thrives in environments requiring ability to effectively prioritize and manage multiple concurrent projects Personable professional who is a relationship-builder and who excels at building trusting relationships with customers and colleagues Ability, patience and self-confidence to work with inexperienced or frustrated customers who may not be familiar with our products or procedures Process driven problem solver with ability to follow directions and process flows and must display sound judgment and common sense Consistently energetic performer with an upbeat, positive attitude that will show through to our customers Click on link below to be directed to our website for your application process:   https://careers-travelclick.icims.com/jobs/2890/customer-care-specialist/job?mode=job&iis=Job+board&iisn=HIRE+VETERANS EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”
TravelClick, Inc. US-FL-Orlando Full-Time
Nov 11, 2019
Digital Media Campaign Manager Job Locations US-FL-Orlando | US-IL-Schaumburg | US-NH-Portsmouth Job ID 2018-2744 Featured
 Digital Media Campaign Manager Job Locations US-FL-Orlando | US-IL-Schaumburg | US-NH-Portsmouth  Job ID     2018-2744 The Digital Media Campaign Manager (Digital MCM) is a client-facing role responsible for managing the overall health of their client portfolio by focusing on maximizing ROAS for the client and maximizing TravelClick profitability. In partnering with the Ad Operations team, they work with the client from creation of the Digital Media Plan through onboarding and launch, implementing strategy and optimizations throughout the life of the campaign. The Digital MCM will have excellent client communication skills and be responsible for guiding the client experience through various milestones. This individual must have a strong understanding of Paid Search, Paid Display, and Paid Social, relying on experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required.   The Digital Media Campaign Manager plays a crucial role in proactive campaign management and must have an in-depth understanding of the client’s property and marketplace to maximize returns for their client base.  They will be responsible for collaborating with internal groups as well as incorporating all TravelClick products (BI & Res) in the management strategy to holistically achieve the client’s goals. This individual must strive to provide the highest quality of work in the quickest, most cost-effective manner. Responsibilities Develop in-depth understanding of client needs and establish a cohesive, trusting relationship Research and develop strategy and digital media plans for clients; identify target audience; recommend budgets and ideal media channels Write and deliver digital media plans to Sales Conduct conference calls with client regarding digital campaign performance and recommended modifications for improved campaign performance Collaborate with internal partners to manage projects and pace through establishing rapport and deadlines; ensure all best practices are being implemented Manage client onboarding and renewal process Draft ad copy and present to client for approval Initiate campaign set-up and workflow for tracking tags  Manage creative development and client approval process  Establish deadlines for various components in order to achieve the completed projects by designated due date Ensure all new and renewal campaigns launch and quality SLAs are met Collaborate with Advertising Operations to develop optimization strategies and detail changes Provide analysis and commentary for client reports Reallocation of cross-channel budgets Pitch new products and increases in budget to existing clients Remain up-to-date on Client/Competition/Agency/Industry business through trade publications, newspapers and web sites, and assessing the potential impact of industry events/trends on the client's business Manage digital media campaigns for clients with a proactive, detailed, strategic and analytical approach  Own the development and continued upkeep of client strategy throughout the lifecycle of  digital media campaigns Other duties as assigned  Key Performance Indicators (KPI’s) to monitor success: Campaign ROAS Campaign profitability Campaign pacing Renewal Rate Upsell /Cross Sell; Maximizing the number of TC Products utilized by client for a holistic experience Basic Qualifications Basic Qualifications   High School Diploma/GED required 1 + years of relevant online media experience (implementing and managing Digital Media campaigns through either Paid Search, Paid Social, Paid Display, Programmatic or Email Marketing) 1+ years in a client facing role, with a demonstrated passion for innovation, strategy, thinking outside of the box and establishing positive customer relationships, every time Additional Characteristics Bachelor’s Degree Experience in Google Analytics and Google AdWords 1 + years of relevant online media experience (implementing and managing Digital Media campaigns through Display Remarketing and TripAdvisor) 1+ years of experience with successful management of projects through organization, multi-tasking, prioritization, communication, and time management skills Knowledge and experience working with ad tags, basic HTML and rich media Media experience in the Hospitality industry a major advantage Ability to evaluate data trends, understand and evaluate budget/results, upsells, ROAS, margins and KPIs and other numeric data effectively Ability to professionally represent TravelClick at client meetings and on conference calls  Excellent interpersonal skills that encourage team cooperation, promote enthusiasm, and both demonstrate and motivate strategic thinking  Focused on team outcomes rather than individual success Ability to effectively influence key internal partners at all levels within the organization Strong copy writing skills and ability to communicate within guidelines Strong focus on outcomes; has initiative to drive results for excellent campaigns Big picture mindset that takes advantage of opportunities in order to help provide excellent service to clients Proficient in MS Office, with an expertise in MS Excel and PowerPoint Excellent oral and written communication skills  Click on link below to be directed to our website for your application process: https://careers-travelclick.icims.com/jobs/2744/digital-media-campaign-manager/job #LI-JA1 EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”
TravelClick, Inc. FL-Orlando | US-IL-Schaumburg | US-NH-Portsmouth Full-Time
Nov 11, 2019
Inside Sales Representative Job Locations US-FL-Orlando Job ID 2019-3396 Featured
nside Sales Representative Job Locations US-FL-Orlando Job ID    2019-3396  Category Sales & Business Development Overview The successful Inside Sales Representative will be a hardworking and creative self-starter, with a proven track record in sales. The Inside Sales Representative will be responsible for prospecting & qualifying leads, consulting with clients, pitching new business, and closing sales across all TravelClick product lines. Additionally, he or she will be responsible for understanding need-based sales opportunity in an assigned portfolio and collaborating closely with Sales & Product groups across the organization to leverage relationships built in a matrixed industry to the best of their advantage to complete the sales process. Lastly, the successful candidate must provide accurate daily, weekly and monthly sales forecasts to management. Responsibilities Prospecting and lead generation for TravelClick solutions to hotel clients, including, independent boutique hotels, management companies, and/or branded properties In-depth discovery of customer needs to qualify and provide custom solutions to meet those needs Relationship building and cultivating Collaborating across sales teams and internal partners to drive sales process forward Outside-the-box thinking to develop new and unique sales tactics Phone-based selling to include online presentations and product demos Basic Qualifications Basic Qualifications   HS Diploma/GED required Knowledge of Microsoft Office Additional Characteristics Bachelor’s degree preferred 3+ years of sales experience Proven track record of sales performance in inside or outside sales, or a top performer in university setting Superior communicator Salesforce knowledge is a plus You are a Doer: You have a focused, “hunter” mentality to find, solicit, and drive new business to the company Credibility is earned at TravelClick through superior execution and getting things done You can get into the details and deliver results under highest expectations of time and quality Being practical and outcome-oriented are highly valued at TravelClick and lead to big wins Your organizational and multi-tasking skills are exceptional Be ready to get hands-on with all aspects of the daily needs You are Self-Motivated: You are always looking to learn more, learn new ways to accomplish and reach your goals Efficient time-management to focus on activities that grow pipeline and revenue is a must You can work independently, and you are also a motivated member of a team with a contagious, positive attitude You thrive in a fast-paced environment You take responsibility for your actions and outcomes You are Customer & Solution-Centric: You have the flexibility to think outside and inside the box You can put yourself in your customers’ shoes and have the ability to empathize with their hotelier-specific needs Grasping hotel-industry concepts and conveying how TravelClick solutions will help a customer win is a must You can foresee and identify needs of the customer and can translate those hotel-specific needs into actionable, product solutions You are a collaborator: There is no room for “I” at TravelClick. Every role and individual is in the organization to drive success for our customers You build trust across the organization by being a good listener and putting your acquired knowledge to effective use You know how to use the tools you are given to be successful You must be persuasive, confident, present well and communicate clearly and effectively to upper management, internal departments and customers You are willing to adjust course when appropriate new ideas, objections or feedback is raised You love working with people Click on link below to be directed to our website for your application process: https://careers-travelclick.icims.com/jobs/2117/inside-sales-representative/job LI-ER1 EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”
TravelClick, Inc. US-FL-Orlando Full-Time
Dec 28, 2018
Electrical / Electronic Engineer 11 Featured
Electrical/Electronic Engineer     Reference Number: MSS-180526-Electrical/Electronic Engineer Location: Panama City Beach, FL   EPS Mission Support Services Division is seeking applicants to fill an Entry/Mid-level Electrical/Electronic Engineering position, located in Panama City Beach, Florida. This position is in support of our Seaport-e Task Order supporting the Technical Engineering Department on mutliple seaport Task Orders. This position may require travel CONUS and OCONUS in support of enginnering activities.  Travel will be less than 10% of the assignment.   Experience with the following is required; Minimum of 3 years’ experience for Mid-level candidates. Ability to perform as the primary Electrical Engineer on all engineering tasks. Candidate will work closely with Senior Engineers, Senior Technicians and Logisticians to rapidly prototype, modify legacy circuit card designs, drawings and initial designs of various systems. Qualified individuals must possess an understanding of the engineering life cycle as the system progresses. Must be able to create and modify detailed models and drawings using industry standard AutoCAD, SolidWorks and Fusion modeling software. Other electrical and printed circuit board (PCB) design software equivalencies are acceptable. Ability to understand schematics, generate interconnect diagrams and troubleshoot hardware. Basic understanding of PCB fabrication and assembly processes. Check designs and drawings for form, fit and function as well as clarity, completeness and conformity to drafting standards. Interpret and apply a detailed bill of material (BOM) and design change notice to verify components of a detailed design. Assign and properly record simple part numbers in accordance with DoD standards. Operate computer systems to create and manage task, project and process documentation in accordance with company policy to meet project requirements for data acquisition, task result recording, project status reporting and BOM review. Manage electronic communications, assigned task and project schedules and project and process documentation in accordance with company policy. Provide regular verbal and written reports summarizing project activity, conditions, procedures, results, conclusions and recommendations to project leaders. Applicants selected for this position at a minimum will require an active DoD Secret clearance and background screening. Bachelor’s Degree in Electrical/Electronic Engineering is required.   The following experience is highly desired: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) is highly desired. Operational experience with military tactical data systems, communication systems and Mine Warfare (MIW) and Mine Countermeasure (MCM) systems is a plus. PCB Design, Fabrication and Assembly Process are highly desired.   For immediate consideration, interested candidates should send their resumes with reference number MSS-180526-Electrical/Electronic Engineer and salary requirements to jobs@epscorp.com or fax to 732-530-4726   If you require accessibility assistance for open position please contact the Human Resources Department at HR@epscorp.com or call (732) 747-8277.   VEVRAA Federal Contractor, Equal Opportunity Employer (EOE) / AA Minority / Female / Veteran / Disabled / LGBT are encouraged to apply
EPS Corporation Panama City Beach, FL, USA Full-Time
Dec 07, 2019
Business Technical Analyst
WellCare Health Plans Experience with the following is required: HTML .Net C# SQL - advanced Provides functional business knowledge and technical support to the business unit through developed and ad hoc analysis/reporting , as well as designing and programming new processes/reports. Acts as subject matter expert for department or business unit on business systems/applications. Analyzes company functions, processes, and activities to improve computer-based business applications for the most effective use of money, materials, equipment, and people. Performs application/system design and implementation. Documents development requirements. Consults with end users to test and debug applications to meet client needs. * Department: Ops-Enrollment & BIlling Reports to: Sr. Manager, Enrollment Location: W. Idlewild Ave., Tampa, FL 33634 Essential Functions: Develops ad-hoc reports to conduct data analysis and validation. Confers with area/department to analyze current operational procedures and trends and identify problems. Conducts business analysis and recommends technical alternative solutions to management as to course of action that best meets the organization's goals. Research, evaluate and assess the financial impact of issues identified in data/processes. Supports, troubleshoots, and maintains systems and applications as required, optimizing performance, resolving problems, and providing timely follow-up on identified issues. Analyzes requirements, procedures, and problems to automate processing or to improve existing business systems. Creates multiuser, real-time, robust database solutions. Acts as content expert to provide business and technical expertise in requirements solicitation, system analysis, technical design, programming and documentation of business applications/systems. May be responsible for monitoring and reporting to management on the status of departmental projects: Anticipates and identifies issues that could inhibit achieving the project goals and objectives, and implementing corrective actions and mitigation strategies. Performs other duties as assigned. Additional Responsibilities: Candidate Education: Required A Bachelor's Degree in a related field Required or equivalent work experience in technical data analysis, conducting system analysis meetings, developing system design documents, developing project plans with achievable milestones and deadlines, and mediating different department demands to gain approvals on system scope and design. Preferred Other a Master's degree in a related field, i.e., Mathematics, Computer Science, etc may be considered in lieu of some of the required experience (not to exceed 2 years) Candidate Experience: Preferred 1 year of experience in Healthcare Required 2 years of experience in relevant programming to include SAS, SQL, VB.NET, or Oracle (or similar depending upon departmental requirements) Required 3 years of experience in related business analysis Preferred 1 year of experience in ASP/ASP.NET Candidate Skills: Intermediate Ability to communicate and make recommendations to upper management Advanced Demonstrated analytical skills Intermediate Demonstrated interpersonal/verbal communication skills Intermediate Demonstrated written communication skills Intermediate Demonstrated problem solving skills Intermediate Ability to work in a matrixed environment Intermediate Ability to work as part of a team Licenses and Certifications: Preferred SAS Certification Technical Skills: Required Intermediate Microsoft Access Required Advanced Microsoft Excel Required Intermediate Microsoft PowerPoint Preferred Intermediate SQL Server System Preferred Beginner Crystal Report Writing Preferred Intermediate Statistical Analysis Systems (SAS) Preferred Intermediate Visual Basics .Net Preferred Intermediate Oracle Database Management System (DBMS) Preferred Intermediate Other Cognos Languages: About us Headquartered in Tampa, Fla., WellCare Health Plans, Inc. (NYSE: WCG) focuses primarily on providing government-sponsored managed care services to families, children, seniors and individuals with complex medical needs primarily through Medicaid, Medicare Advantage and Medicare Prescription Drug Plans, as well as individuals in the Health Insurance Marketplace. WellCare serves approximately 5.5 million members nationwide as of September 30, 2018. WellCare is a Fortune 500 company that employs nearly 12,000 associates across the country and was ranked a "World's Most Admired Company" in 2018 by Fortune magazine. For more information about WellCare, please visit the company's website at www.wellcare.com. EOE: All qualified applicants shall receive consideration for employment without regard to race, color, religion, creed, age, sex, pregnancy, veteran status, marital status, sexual orientation, gender identity or expression, national origin, ancestry, disability, genetic information, childbirth or related medical condition or other legally protected basis protected by applicable federal or state law except where a bona fide occupational qualification applies. Comprehensive Health Management, Inc. is an equal opportunity employer, M/F/D/V/SO.
Professional Diversity Network Tampa, FL, USA Full-Time
Dec 07, 2019
Business Analyst
MphasiS NA Skills NA
Professional Diversity Network Florida, USA Full-Time
Dec 07, 2019
Account Manager 1, Enterprise Direct Sales
Comcast Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation's largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services. Job Summary: Responsible for providing strategic account management and financial sales leadership for an assigned portfolio of existing mid-market customers. Develop and manage overall account strategies for specific named account customers, including identification of incremental revenue opportunities and retention of embedded base services. Responsible for overall customer relationship management and customer satisfaction in addition to delivering annual customer revenue and retention objectives. Employees at all levels are expect to: - Understand our Operating Principles; make them the guidelines for how you do your job - Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services - Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences - Win as a team-make big things happen by working together and being open to new ideas - Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers - Drive results and growth - Respect and promote inclusion and diversity - Do what's right for each other, our customers, investors and our communities Core Responsibilities: - Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities. - Renew customer contracts to protect and grow existing revenue streams. - Maintain regular account contact to ensure positioning and alignment of Comcast Business Services with assigned accounts. - Initiate and deliver proposed solutions to meet the needs of the assigned customers as it relates to Advanced Voice, Metro Ethernet or other Business Class products, as appropriate. - Maintain customer satisfaction and serve as the primary escalation point for any customer issues that arise. - Manage the cultivation, execution and delivery of sales and services to local and Regional accounts in the Enterprise and mid-market segment. - Collaborate with Sales, Finance, and Operations leadership to develop specific account management plans to meet assigned accounts needs and an overall strategy to optimize sales and retention opportunities. - Position and sell Comcast Business Class services across multiple organizational levels including but not limited to C-level and Executive level personnel. - Management of existing revenue, sales oppoortunities, quota, funnels and forecasts consistent with Region, Division, and Corporate sales, service, and operational goals and objectives. - Consistent exercise of independent judgment and discretion in matters of significance. - Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. - Other duties and responsibilities as assigned. Job Specification: - Bachelor's Degree or Equivalent - Business, Communications, or Marketing - - Generally requires 3-5 years related experience. Comcast is an EOE/Veterans/Disabled/LGBT employer
Professional Diversity Network Sunrise, FL, USA Full-Time
Dec 06, 2019
Fixed Term BA - Functional Requirements - Digital Lab Global
PricewaterhouseCoopers A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You'll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth. Our Operations Support team monitors the overall quality of our service. As a part of the team, you'll be the primary contact for ensuring the quality of our services is maintained while also considering better ways to provide the same service in a more cost efficient manner and keeping customer satisfaction with our services high. To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: Pursue opportunities to develop existing and new skills outside of comfort zone. Act to resolve issues which prevent effective team working, even during times of change and uncertainty. Coach others and encourage them to take ownership of their development. Analyse complex ideas or proposals and build a range of meaningful recommendations. Use multiple sources of information including broader stakeholder views to develop solutions and recommendations. Address sub-standard work or work that does not meet firm's/client's expectations. Develop a perspective on key global trends, including globalisation, and how they impact the firm and our clients. Manage a variety of viewpoints to build consensus and create positive outcomes for all parties. Focus on building trusted relationships. Uphold the firm's code of ethics and business conduct. Business Analysts apply analytical skills working with business and product owners to develop requirements and user stories stemming from product roadmaps.Analysts add value to the delivery team by working with the business and product owner to create clarity around business objectives through the development and refinement of user stories.Our Business Analysts solve business problems working with delivery teams using Agile and scrum methodologies. Job Requirements and Preferences : Basic Qualifications : Minimum Degree Required : High School Diploma Minimum Years of Experience : 4 year(s) Preferred Qualifications : Degree Preferred : Bachelor Degree Preferred Fields of Study : Information Technology, Computer Systems Analysis, Management Information Systems Preferred Knowledge/Skills : Demonstrates extensive knowledge of, and/or proven record of success in, roles as a Business Analyst working on software development projects, preferably for a global network of professional services firms, including the following areas: Capturing and understanding business objectives, and translating those objectives into the functional requirements needed to support them within an application/software solution; Understanding requirements from the business or stakeholder's perspective and translating the requirements into the appropriate deliverables in an Agile/Scrum delivery model, including experience crafting user stories, detailed functional requirements, and/or acceptance criteria; Crafting software requirements within a global, regulated environment, including a thorough understanding of relevant data privacy regulations (GDPR, CCPA, etc.); and, Understanding all phases of applications systems analysis and the SDLC development methodology. Demonstrates extensive ability, and/or proven record of success, in roles considering the business implications of applying technology to the current business environment and preparing requirements from which applications can be developed including in the following areas: Analyzing business and user needs, establishing clear business value objectives, documenting requirements, and revising existing system logic or business process difficulties to select, build or modify large, complex or mission critical information systems to achieve business value; Applying analytical skills to evaluate and document accurate business requirements and present these requirements in a manner that is concise, measurable and flexible enough to meet project and stakeholder needs; Managing the quality and acceptance of delivered application functionality; Developing and guiding the documentation of requirements and test cases so that the requirements and test cases are unambiguous, aligned, consistent and not in contradiction with each other; Working collaboratively with development team(s) to ensure that proposed designs/implementations meet requirements and deliver on business objectives; Working collaboratively within a delivery team at all levels including stakeholder management, with considerate ability to take ownership of tasks and complete them with minimal direct supervision; and, Developing deep business and application domain knowledge to aid in critically evaluating the balance of both business needs and user requests. All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.
Professional Diversity Network Tampa, FL, USA Full-Time
Dec 06, 2019
US Technology Solutions Architect
PricewaterhouseCoopers A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You'll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth. Our System Architecture team helps build customisable specific system solutions that enhance PwC's system capabilities to appropriately serve all client needs. As part of the team, you'll use enterprise architecture across application areas to build delivery models that map PwC capabilities to business needs outlined by clients. To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. As a Director, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: Arrange appropriate assignments and experiences to support others' learning and development. Seek out different ways to use current and relevant technological advances. Analyse marketplace trends - economical, social, cultural, technological - to identify opportunities and create value propositions. Deploy methods to keep up with, and stay ahead of, new developments and ideas. Offer a global perspective in stakeholder discussions and when shaping solutions/recommendations. Drive and take ownership for developing networks that help deliver what is best for stakeholders. Proactively manage stakeholders to create positive outcomes for all parties. Uphold the firm's code of ethics and business conduct. Job Requirements and Preferences : Basic Qualifications : Minimum Degree Required : High School Diploma Minimum Years of Experience : 8 year(s) of progressive roles leading IT architecture and engineering designs and domains. Preferred Qualifications : Degree Preferred : Bachelor Degree Preferred Fields of Study : Management Information Systems Preferred Knowledge/Skills : Demonstrates thought leader-level abilities with, and/or a proven record of success directing efforts in IT design recommendations, including the following areas: -Architectural design and application delivery in technologies that include, but are not limited to: cloud, mobile, web, APIs/microservices, automation, continuous integration/continuous deployment; -Leading complex efforts within established Software Development Lifecycles and methodologies including agile, scrum, iterative and waterfall, using blended resources; -IT business processes and frameworks including, but not limited to, Identity Access Management (IdAM), Enterprise Application Integration, Data Warehousing, Business Intelligence, Content Management, Reporting, Mobility, Master Data Management, Search; -Protection of intellectual property, disaster recovery planning and adherence to SDLC as well as COBIT, CMMI, PMM4, and ITIL; -Business acumen that can interpret and translate goals into technical specifications, delivering thought-leadership of specific technologies, and driving technology change; and -Business knowledge and interpersonal skills to build, maintain and influence relationships with senior leaders in IT and throughout a business. Demonstrates thought leader-level abilities with, and/or a proven record of success directing efforts in strategic ITincluding the following areas: -Leading architectural and engineering reviews of proposed IT investments/solutions to determine the strategic alignment and technical soundness; -Working on abstract concepts and leading projects with strategic significance involving complex variables; -Offering seasoned advice on application solutions including assisting with planning and architectural design, development, resolution of technical issues, and application rationalization; -Overseeing and establishing delivery of project initiatives; -Building trusting and influential relationships at all levels and engaging with vendors and third parties as appropriate; -Assessing the viability and feasibility of 3rd party solutions to meet business goals. Advise and influence project sponsors and teams on the technical directions; -Collaborating with other Solution Architects and Developers to provide technical design guidance that will align with the strategy and applicable technical standards; -Working independently to evaluate and make strategic decisions that will address specific technology design needs and issues within their technology area; -Owning and driving thought leadership to influence their sphere of technology in the use of innovation to advance business capabilities; -Advising and influencing leaders on trends that could potentially affect the success of a function or business area; -Understanding emerging technologies to market these technologies to business leadership and convey possibilities for new ways of working; -Assembling concepts and communications appropriate for specific audiences at all staff levels; -Promoting a culture of innovation by continuously seeking opportunities for improvement within role, processes, team and the IT organisation as a whole; -Providing coaching and technical mentoring; and -Interpreting and providing guidance regarding technical systems and project and implementation management areas. All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.
Professional Diversity Network Tampa, FL, USA Full-Time
Dec 06, 2019
US Technology Service Manager
PricewaterhouseCoopers A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You'll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth. Our Systems Consulting - Practice Support team helps build customisable specific system solutions that enhance the PwC's capabilities to appropriately serve all client needs. As part of the team, you'll use your deep knowledge of enterprise architecture across application areas to build delivery models that map to PwC's business needs. To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: Pursue opportunities to develop existing and new skills outside of comfort zone. Act to resolve issues which prevent effective team working, even during times of change and uncertainty. Coach others and encourage them to take ownership of their development. Analyse complex ideas or proposals and build a range of meaningful recommendations. Use multiple sources of information including broader stakeholder views to develop solutions and recommendations. Address sub-standard work or work that does not meet firm's/client's expectations. Develop a perspective on key global trends, including globalisation, and how they impact the firm and our clients. Manage a variety of viewpoints to build consensus and create positive outcomes for all parties. Focus on building trusted relationships. Uphold the firm's code of ethics and business conduct. Job Requirements and Preferences : Basic Qualifications : Minimum Degree Required : High School Diploma Minimum Years of Experience : 4 year(s) of progressive roles managing IT incident and service management, delivery, and execution using Agile methodology. Required Knowledge and Skills : Knowledge and experience in the management of delivery, incident, and service of technology solutions using agile methods and both onshore and offshore providers. Preferred Qualifications : Degree Preferred : Bachelor Degree Preferred Fields of Study : Information Technology, Computer Systems Analysis, Management Information Systems Certification(s) Preferred : ITIL Certification and/or PMP Preferred Knowledge/Skills : Demonstrates extensive abilities and/or a proven record of success as a team leader in planning and execution of projects to deliver technology solutions including the following areas: -Agile methods (Scrum, etc.) and establishing optimal flow (Kanban, etc.); -Microsoft based technologies including ASP.NET,C#, SQL Server, SSRS, etc.; -Development of new business capabilities using technology; -Cloud-based implementations and upgrades; -Continuous Integration and DevOps; -Traditional Waterfall/Iterative methods (RUP, etc.); -IT Service Management industry leading practices (ITIL); -SDLC Methodology; -Operations Control Quality and Process Improvement Systems (ISO 9000, SEI CMM, Six Sigma); -Technical security standards such as ISO 27001; - Utilizing service management/ticketing/queuing tools (such as ServiceNow) to track incidents and resolutions; -Financial management; and, -Team and resource management including formal coaching. Demonstrates extensive abilities and/or a proven record of success as a team leader in guiding application development and delivery/service teams in the following areas: -Managing development projects and all technical operational aspects for a specific business area's applications; -Managing a portfolio of development and operations teams along with managing the technical support for the business applications; -Managing delivery of services and financial cost recovery for specific business sponsors; -Managing Service Level Agreements (SLA) with external and internal resources and quality/acceptance of deliverables including customer relations, problem management, vendor management and financial management of the service they represent; -Operating with some independent authority and good judgement to resolve technical issues that pertain to the business applications under their area of responsibility; -Maintaining continuity of technical knowledge that is significant to the successful operation of a particular business area; -Managing teams in a rapidly changing environment including performance management, coaching for development, and resource assignment; - Building relationships with business stakeholders throughout the organization to influence them to take action to drive progress; -Contributing to and/or facilitating security reviews, release management, capacity planning, infrastructure change scheduling, etc.; and, -Coaching technical team members to increase business acumen including the ability to effectively communicate. All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.
Professional Diversity Network Tampa, FL, USA Full-Time
Dec 06, 2019
Support Specialist
WellCare Health Plans Provides IT support to end users on a variety of issues. Identifies, researches, and resolves technical problems on a limited basis. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. Handles computer equipment through all stages of its lifecycle. Essential Functions: Develops a strong understanding of the business and can relate problems to business impacts. Understands how to triage and prioritize issues and will escalate problems to management. Maintains a strong working knowledge of supported systems and continually strives to enhance knowledge through ongoing training, reading, and participating in projects and improvement initiatives. Responds to alerts or emergency issues within 15 minutes during normal business hours and when on-call. Processes and handles requests and orders for computer equipment throughout the lifecycle of the equipment. Performs other duties as assigned. Additional Responsibilities: Candidate Education: Required A High School or GED Preferred An Associate's Degree in a related field or graduate from a technical school in information systems or information technology or related field. Preferred A Bachelor's Degree in a related field will be considered in lieu of work experience Candidate Experience: Required 1 year of experience in an IT Service Desk level 1 role (in a Windows network environment), maintaining and diagnosing client workstations, services, applications, and printers. Required Other Experience in no less than two of the following is required: *Windows OS *Basic Windows networks *Basic Exchange server *Citrix *Working in a Help Desk Environment *Microsoft Office Suite Candidate Skills: Intermediate Demonstrated interpersonal/verbal communication skills Intermediate Demonstrated written communication skills Intermediate Other Manage basic IT process documentation. Must be able to document work and/or incidents using standard formats. Documentation must be grammatically correct, factually accurate, and appropriate to the target audience. Intermediate Other Provide Service Desk phone and email support as required. Resolve issues by phone or email if possible. Record all Service Desk incidents/requests in the ITSM tracking system. Intermediate Other Must be able to communicate technical information to management for review and approval both verbally and in writing. Intermediate Other Must be able to follow written and verbal instructions and adhere to policies and standards. Intermediate Other Install, maintain, and configure desktop and laptop computer hardware, software, and peripherals, including researching vendor documentation to resolve problems Licenses and Certifications: A license in one of the following is required: Preferred Other At least one of the following certifications is preferred - more than one certification or advanced certifications are a plus: *A *Network *Citrix CCA *MCSA 2000 or 2003 *CCNA or CCDA *Basic Unix Administration *CompTIA Technical Skills: Required Intermediate Microsoft Word Required Intermediate Microsoft Excel Preferred Intermediate Microsoft Outlook Languages: About us Headquartered in Tampa, Fla., WellCare Health Plans, Inc. (NYSE: WCG) focuses primarily on providing government-sponsored managed care services to families, children, seniors and individuals with complex medical needs primarily through Medicaid, Medicare Advantage and Medicare Prescription Drug Plans, as well as individuals in the Health Insurance Marketplace. WellCare serves approximately 5.5 million members nationwide as of September 30, 2018. WellCare is a Fortune 500 company that employs nearly 12,000 associates across the country and was ranked a "World's Most Admired Company" in 2018 by Fortune magazine. For more information about WellCare, please visit the company's website at www.wellcare.com. EOE: All qualified applicants shall receive consideration for employment without regard to race, color, religion, creed, age, sex, pregnancy, veteran status, marital status, sexual orientation, gender identity or expression, national origin, ancestry, disability, genetic information, childbirth or related medical condition or other legally protected basis protected by applicable federal or state law except where a bona fide occupational qualification applies. Comprehensive Health Management, Inc. is an equal opportunity employer, M/F/D/V/SO.
Professional Diversity Network Tampa, FL, USA Full-Time