Feb 21, 2020
JOB SUMMARY Manages a variety of financial activities, drives region/client account performance and satisfaction. Provides complex business support for a property management region and/or specific client groups. Performs, coordinates and supervises various regional, client account and department administrative, process improvement and financial functions. Acts as a liaison between the field management staff, client accounting services and PM Leadership Team to ensure consistent, high quality service delivery. Minimal degree of travel is required. Less than 25%. ESSENTIAL DUTIES AND RESPONSIBILITIES Develops strategic plans and manages preparation of annual budgets, monthly reports and financial projects for Managing Directors, Senior Managing Directors and the Chief Financial Officer for the line of business and/or client account. Prepares, reviews and monitors monthly reports including AR, income, EBITDA, pipeline and other business metrics. Identifies and comments on trends for management. Manages database of management and leasing contract information. Keys data to update and maintain database records. Interprets information for SMD, CFO or client account leadership. Analyzes income and expense trends to identify opportunities to improve profitability. Recommends revised controls and implements improvements as approved by management. Acts as a liaison between client account SPOC, local LMA/PM leadership, client accounting to ensure consistent, high quality service delivery and ensure compliance with client requirements and CBRE Global Standards. Leads and facilitates communication of best practices, policies, procedures and initiatives to support field operations. Ensures shared knowledge to implement process improvements. Facilitates process improvement by engaging appropriate resources in issue identification and resolution. Monitors and oversees submission of reports/request deadlines; Compiles and reviews statistics and market data required for acquisitions, transitions and proposals. Coordinates and supervises lease abstract efforts throughout the region/ local markets /strategic accounts utilizing local market resources. Responsible for training respective region on oPx, Variance Writing and Analysis, Financial Reporting, Client Reporting and Lease Administration, customer service processes. Coordinates Corporate Human Resources initiatives with field such as hiring, onboarding, required postings, licensure tracking, training, program implementation, and performance management tracking. May act as proxy for approver for Manager Self Service approval transactions. Assists Platform Leaders by performing administrative responsibilities which may include the maintenance of client records and files, answering and directing calls, scheduling and maintaining calendar appointments, meeting and travel coordination. Provides support to RDO or lead new client transition and client termination processes for the assigned region, ensuring compliance with defined CBRE Global Operating Standards. Leads new client transition and client termination processes for the assigned region, ensuring compliance with defined CBRE Global Operating Standards. Serves as or partners with primary point of contact with client accounts and ensures high client satisfaction. Administers the internal compliance review process. Prioritizes, schedules and conducts compliance reviews. Reports review outcomes and works with local/regional management to improve operation compliance. Performs other duties as assigned. SUPERVISORY RESPONSIBILITIES May provide formal supervision to individual employees within single functional or operational area. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and EXPERIENCE Bachelor's Degree (BA/BS) from four year college or university plus a minimum of 5 years real estate related experience and/or training; or equivalent combination of education and experience. Experience managing office operations in a customer-focused service firm in multiple locations along with accounting and business analytics background is preferred. CERTIFICATES and/or LICENSES Real Estate license preferred. COMMUNICATION SKILLS Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. FINANCIAL KNOWLEDGE Requires advanced knowledge of financial terms and principles. Ability to calculate advanced figures. Conducts advanced financial analysis. Highly proficient in the Pricing Model. Able to guide others, evaluate profitability or business viability to make best decisions around existing and new business opportunities. REASONING ABILITY Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills. OTHER SKILLS and/or ABILITIES Focus on project planning and execution within time and budget constraints. Adept at problem solving and decision making. Advanced skills with Microsoft Office software (Excel, Word, PowerPoint and Outlook). SCOPE OF RESPONSIBILITY Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause long-term impact to department. SAFETY Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to: 1. Complete all required and assigned HSE training at a satisfactory level, 2. Follow all activity policies and procedures, including all HSE-related requirements at all times, 3. Participate in all HSE-related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc. 4. Report any conditions which you feel could result in an accident or injury and / or stop work if required. As a Manager: 1. While adhering to all HSE requirements established for CBRE employees, supervisors and managers are additionally required to: a. Provide sufficient distraction-free time for employees to complete all required HSE training & support the HSE training program implicitly, b. Investigate and resolve (if possible) all reported unsafe conditions / acts and communicate results back to the affected stakeholders, c. Support stop work authority when it is exercised in good faith, d. Communicate any / all potential workplace hazards and workplace procedures.
Construction Jobs Inc
Chesapeake, VA, USA