Dec 06, 2019
Job Description Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Corporate Risk helps all Wells Fargo businesses identify and manage risk. The team focuses on several key risk types, including conduct, credit, financial crimes, information security, interest rate, liquidity, market, model, operational, regulatory compliance, reputation, strategic, and technology risk. The group provides leadership, enhances communications, assists with problem identification and solutions, and shares best practices. In addition, the group provides an enterprise-wide view of risk, assists management and our Board of Directors in identifying and monitoring risks that may affect multiple lines of business, and takes appropriate action when business activities exceed the risk tolerance of the company. Operational Risk is the risk resulting from inadequate or failed internal controls, processes, people, and systems or from external events. The Operational Risk Group oversees the management of operational risk exposures and the quality of operational risk management practices across the company. The group performs oversight for risk types that are essential for a comprehensive view of operational risk. As an independent risk management function, the Operational Risk Group works with teams across Corporate Risk, with front-line partners in the businesses and risk-generating functions, and with Wells Fargo Audit Services. Together, as three lines of defense, we are furthering company-wide consistency in operational risk management practices and simplifying risk management processes -enabling us to focus on protecting and serving our customers to help them succeed financially. The Operational Risk Coverage Programs team works with independent risk management, front-line, and enterprise control activities teams to help Wells Fargo achieve greater consistency of oversight across various operational risk programs including Payments Risk and Transaction Processing, Fiduciary and Investment Risk Oversight, External Fraud Oversight, Safety and Physical Security Risk, and Project and Program Oversight. Summary Job Description Responsible for developing, implementing and monitoring risk-based programs to identify, assess and mitigate any operational risk that arises from inadequate or failed internal processes, people, systems or external events, while maintaining a balance between risk mitigation and operational efficiency. May provide oversight to an operational risk program. Works with the most complex business units and provides operational risk expertise and consulting for projects and initiatives with high risk, generally spanning multiple business lines. May provide systems security consulting on the most complex issues. Designs and develops the most complex testing strategies, methodologies and analyses; evaluates the adequacy and effectiveness of policies, procedures, processes, systems and internal controls, analyzes extremely complex business and/or system changes to determine impact; identifies operational risk issues and may participate in the development of risk ratings. Consults with business to develop corrective action plans and effectively manages change. Identifies training opportunities; designs/coordinates the development of training materials and coordinates or delivers training. Reports findings and develops business cases to influence executive management or management committee member/head of business on the need for controls to mitigate risk. Leads project/virtual teams and mentors lower level staff. The Strategic Program Execution & Governance Team is responsible for implementing the strategy plan and governance activities outlined under ORG Coverage Programs and in conjunction with the Risk Management Framework. This includes managing cross-matrix engagements and supporting the mission to drive greater consistency, effectiveness and maturity across the following Risk Coverage Programs: Fiduciary and Investment Risk External Fraud Risk Transaction, Processing, and Execution Risk Safety and Physical Security Risk Data Management Risk Payments Risk Implementation Risk There are 4 Operational Risk Consultant roles identified to support the division: Role #1) Governance Consultant: Lead and execute the required framework, supporting the Governance Oversight & Escalations structure, program strategy and operating model, applying the continuous risk management lifecycle procedures. Applicants should have experience leading efforts with multiple stakeholder groups, supporting a wide variety of initiatives for governing risks, controls, issues, testing and validation and business process management. Primary responsibilities include: Coordinate and support ORCP risk review meeting, inclusive of the development of materials, tracking of actions and key takeaways Leverage ORCP risk review meeting key risks, emerging risks, and external risks to feed into ORG Governance activities. Develop routines and processes Role #2) Policies, Procedures and Training Consultant Develop, execute and oversee adherence to company-wide governance documents to support management and oversight of the Coverage Programs risks. This position is to ensure related policies and procedures are developed, implemented, and effectively communicated (verbally, and in written form) to ensure full establishment of standards for risk type activities and drive consistency in the execution of risk management tasks. Applicants should be strong in evaluating the adequacy and effectiveness of policies, procedures, processes, have proven strong interpersonal communication skills with a wide variety of levels and communications styles, and experience cultivating relationships and collaborating with business partners. Primary responsibilities include: Develop and maintain RCP level policies and procedures Provide ORCP-level oversight for adherence to policies, procedures, governance structures, and training requirements Own repository of policies and procedures, and centralize relevant artifacts for ORCP Coordinate with Strategy team on necessary updates based on enterprise changes Support change management requests Perform quarterly reviews of required policy and procedural governance documents to ensure full adherence to requirements and certify on a bi-annual basis Develop training, learning and awareness materials to policy/procedure targeted audience to ensure audience understands roles and responsibilities, refresh as applicable Role #3) Central Monitoring Consultant Provide leadership and oversight over operational risk monitoring and business process management activities. This includes developing and maintaining monitoring program requirements and supporting documents; coordinating across functional teams to support execution of the monitoring program; and focusing on quality assurance, particularly with respect to reporting. Applicants should have a continuous improvement mindset and ideally will recommend strategies to implement enhancements to monitoring and business process management activities. Business processes must be created and follow the BPM policy requirements for managing business processes companywide. This position is responsible for ensuring adherence with the policy, monitoring requirements, and effective execution of the lifecycle for business process management. Primary responsibilities include: Oversee the execution of monitoring activities by the risk coverage program teams Support risk coverage programs with reporting of monitoring activity results and escalate credible challenges as applicable to the first line in conjunction with ORBO Advise risk coverage program teams on the development of annual monitoring plans and quarterly plan refreshes, based on policy guidance and connectivity to other risk management functions Facilitate presentation of monitoring plans to the Head of ORCP and the Chief Operational Risk Officer (CORO), through their respective governance committees Coordinate with QA team on execution results, reports, and risk profiles Partner with Data Analytics & Intelligence to drive monitoring through enhanced automation implementation Aggregate results, evaluate findings, and opportunities to enhance program Interface with Business Process Management (BPM) & Change Coordination group Manage and map business processes for RCPs Designs, creates and maintains processes for monitoring and business process management, including partnering with experts to complete process mapping Role #4) Testing & Validation Consultant Provide leadership and support, assess adherence to regulatory and internal policy requirements and evaluates the effectiveness of business controls related to operational risk. This position will be critical for development and documentation of annual testing and validation plans executed by Enterprise Testing. Applicants should possess experience in auditing, compliance, risk and/or testing with high attention to detail and accuracy. Primary responsibilities include: Interface with Enterprise Testing group on activities related to major policy and compliance requirements related to Operational Risk Coverage Programs Coordinate with ORCPS and Enterprise Testing on Targeted Reviews based on the independent risk profiles Support strategic design for testing and validation Coordinate with Data Analytics & Intelligence to develop solution to pull T&V results by risk type and design monitoring process Required Qualifications 10+ years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both; or 10+ years of IT systems security, business process management or financial services industry experience, of which 5+ years must include direct experience in compliance, operational risk management, or a combination of both Desired Qualifications Advanced Microsoft Office skills Excellent verbal, written, and interpersonal communication skills Strong analytical skills with high attention to detail and accuracy Ability to interact with all levels of an organization Other Desired Qualifications In addition to the above qualifications, successful candidates will be articulate, positive experience cultivating relationships and collaborating with business partners of various levels and possess solid negotiation skills. A key differentiator will be the ability to understand and operate successfully in a complex, heavily matrixed corporate environment. Strong relationship management skills in conjunction with the ability to influence, carry out vision and lead key initiatives with high integrity and credibility will be determining factors in selection. Positions above will suit candidates with a background in risk and controls, audit and testing, or business process management. Job Expectations Ability to travel up to 10% of the time Street Address NC-Charlotte: 301 S Tryon St - Charlotte, NC TX-Fort Worth: 201 Main St - Fort Worth, TX Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Wells Fargo
Charlotte, NC, USA
Full-Time
