Nov 09, 2019
Job Description Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services, Marketing and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively. This role will be responsible for working on a team of data and system of record experts responsible for the regular reporting of credit bureau data to the national consumer reporting agencies (CRAs) - Equifax, Experian, Innovis, TransUnion as well as specialty reporting agencies such as Early Warning Services. This position will primarily be responsible for managing the furnishing function for Early Warning Services (EWS). Early Warning Services is a specialty consumer reporting agency that complies with applicable Fair Credit Reporting Act (FCRA) regulations. Financial institutions, such as Wells Fargo, provide information to them about checking and savings account history and activity. This position will also partner with other SOR reporting team members on the following: analysis of accepted and rejected data by the CRA(s), SOR data mapping, and on-site data reviews/audits of Wells Fargo account data at the CRAs. In addition, this position will support and engage on matters tied to regulatory audits and examinations of reported account data, review and resolution of self-identified errors, and review of complaints and disputes tied to account reporting. The person in this role will: Drive standardization initiatives across all product lines and system of records to ensure consistency in credit bureau reporting, design & execute monitoring controls to ensure regulatory guidelines are met. Demonstrate the ability to develop a detailed understanding of data furnishing concepts, compliance and regulatory guidelines, and the ability to prioritize work so that firm standards and mandated timelines are met in regard to accuracy, completeness, and timeliness of processing bureau requests Utilize various tools to analyze account data and lead the team in resolving performance errors. Manage complex projects from design to implementation stage while influencing project team on scope and requirements. Define and execute methods that self-identify issues, and collaborate with technology teams and the lines of business to resolve and monitor coding and/or operational processes that may contribute to errors in account reporting. Collaborate with other risk and operation teams seeking to create enterprise consistencies and maximize efficiencies. Specifically this individual will have and provide content and process expertise, lead through influence and drive execution of the following: Strategy Development and Implementation: Partner with technology, business lines, and Corporate Risk to develop and execute a data reporting program which not only meets policy and regulatory needs, but also is proactive, adopts best practices, and functions as a Center of Excellence identifying and mitigating risk. Risk Mitigation: Analyze SOR input/output (I/O) relative to account data and understand/mitigate root causes of credit bureau reporting issues. Leverage systems, processes, and applicable policies to identify potential problems and opportunities and implement effective, consistent, and sustainable solutions. Analysis and Risk Identification: Work with technology and business risk teams relative to account management policies and protocols that may be contributing to reporting risks. Review and provide recommendations to effectively mitigate the root causes of credit reporting issues. Data and Reporting: Provide insightful analysis and reporting to CB/PVSI Senior and Executive leadership for the Credit Bureau Program. Provide key risk indicators and factors that contribute to risks and inconsistencies. Present action plans to limit and/or eliminate material risks. Simplify the complex. Facilitate sharing of best practices and communication: Develop relationships across multiple organizations, and identify and share best practices with business partners across the Wells Fargo Enterprise and CB/PVSI business units. Lead meetings with CL/PVSI Business and Compliance Leaders to discuss SOR Reporting program strategies, issues, mitigating controls, and cost effective solutions using a risk-based approach. Preferred location is Charlotte, NC; Raleigh, NC; Minneapolis, MN; Des Moines, IA; Phoenix, AZ; Saint Louis, MO; Portland, OR. May consider other approved Wells Fargo locations: Atlanta, GA; Dallas, TX; Denver, CO; MN; Richmond, VA; Salt Lake City, UT; San Antonio, TX; or Wilmington, DE. Please note: Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo. Required Qualifications 2+ years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both 2+ years of experience in one or a combination of the following: additional compliance, additional operational risk management, IT systems security, business process management or financial services industry experience; or a BS/BA degree or higher in business or a related field Desired Qualifications Intermediate Microsoft Office skills Excellent verbal, written, and interpersonal communication skills Strong analytical skills with high attention to detail and accuracy Ability to interact with all levels of an organization Other Desired Qualifications Beyond demonstrated experience, the right personal style and attitude are critical to success in this role Recent (within last two years) demonstrated experience with Early Warning Systems including knowledge of deposit, credit/debit card data files Experience with data management and analysis tools such as SAS, SQL, Tableau in order to operate within the daily functions of the reporting team and to provide analysis of reported account information Hands on experience with consumer credit data, specifically the reporting of account information Recent (within last two years) demonstrated experience with various systems of record (e.g. FDR, Shaw, Black Knight, Hogan), solid understanding of CDIA Reference Guide, Metro2 Reporting Requirements, and FCRA requirements relative to data furnishers/reporters Successful track record providing advice and counsel to management on significant initiatives to improve risk management and internal controls Ability to communicate powerfully and prolifically to leaders and simplify the complex Demonstrated ability to execute effectively in a matrixed organization, and develop partnerships with many business and functional areas Subject matter expert in credit data reporting BA/BS in Business, Analysis, Technology, or related field Certification in related risk field Six Sigma certification Master's degree in Business or related field Job Expectations Ability to travel up to 10% of the time Street Address NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC NC-Raleigh: 1100 Corporate Center Dr - Raleigh, NC IA-West Des Moines: 7001 Westown Pkwy - West Des Moines, IA MN-Minneapolis: 600 S 4th St - Minneapolis, MN AZ-Chandler: 2501 S Price Rd - Chandler, AZ OR-Hillsboro: 10500 NE Walker Road - Hillsboro, OR MO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MO Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Charlotte, NC, USA