Jan 16, 2020
Envue Hotel, an Autograph Collection
Location : US-NJ-Weehawken # of Openings : 2 Category : Food and Beverage Position Type : Regular Full-Time FLSA Status : Non-Exempt About Us For travelers craving convenient freedom and an uncluttered view, EnVue, Autograph Collection is New York City on exhibit. Unparalleled hotel rooftop views and easy transportation options brings the iconic city closer than ever. Now EnVue rises from the revitalized Hudson River waterfront offering a clean slate for new generations to create their own history. Working at EnVue, our team member are empowered to do their best as they grow their careers through our various training programs - CBT or classroom style. Associates are offered a wealth of health and wellness benefits plus 401K and additional life insurance for family members. Working hard has its privileges such as HEI and Marriott Hotel discounts for employees and their immediate family members at location all over the world. We make life in and out of work stress free by providing company paid parking, lunch and dinner meals, open communication and participating in community relation events. Overview Plan and manage the Restaurant, grab and go, banquets and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals. Manage day to day operations for all restaurant outlets (cafe, bar, sundry shoppe), room service, banquets. beverage, and purchasing operations. Control and manage all areas of cost management including, beverages, food, F&B Supplies. Plan and manage the procurement, production, preparation and presentation of all food and beverages in the hotel in a safe, sanitary, and cost effective manner. Assist the F&B Director in the Human Resources within the division, such as onboarding and training. Resolves conflict through fair treatment policy, works with F&B Director on disciplinary actions and assists with terminations as appropriate. Implement and manage all company programs to ensure compliance with the SOPs and LSOPs; to include safety and sanitary regulation, all federal, state, franchise, and local regulations to ensure optimal levels of quality service and hospitality are provided to the guest. Market all the Food and Beverage outlets; develop and manage the implementation of menus, package deals, promotions, displays, decorations and presentations within corporate guidelines to capture more in house guests and a larger share of the local market to meet/exceed sales and financial goals and objectives. Assist in developing and implementing the department's business/marketing plan and budget; continually analyze, forecast, monitor and control the labor and food costs through various methods to meet/exceed management/budget objectives. Assist in developing and implementing menus and back-up (use records, production lists, pars, training, etc...) within corporate guidelines to continually improve revenues and profit margins while maintaining quality. Manage the maintenance/sanitation of the Food and Beverage areas and equipment in the hotel to protect the assets, comply with regulations and ensure quality service. Respond to customer trends, needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects. Execute and promote the Accident Prevention Program to minimize liabilities and related expenses. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Responsibilities Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied. Implement company and franchise programs. Prepare forecasts and reports and assist in the development of the room's budget. Monitor and maintain the front office systems and equipment to ensure their optimum performance. Track guest satisfaction surveys and maximize usage of the guest response tracking system. Develop and implement controls for expense management. Utilize labor management tools to schedule and control labor costs. Interview, hire, train, develop, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals. Communicate both verbally and in writing to provide clear direction to staff. Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality. Ensure compliance of front office, guest service, and PBX standard operating procedures and policies. Ensure all Front Office Quality Standards are complied with and are consistently applied. Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction. Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations. Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality. Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues. Regular attendance in conformance with the standards is essential to the successful performance of this position. Comply with attendance rules and be available to work on a regular basis. This particular associate will perform duties for banquets, restaurants, and outlets. Perform any other job related duties as assigned. Qualifications Minimum of two years of post high school education. Minimum of five years of employment in a related position. Hotel Restaurant experience preferred. Requires advanced knowledge of the principles and practices within the food profession. This includes experiential knowledge required for management of people and/or complex problems and food and beverage management. Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. Ability to work effectively under time constraints and deadlines. Command of the English language both written and verbal. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Professional Diversity Network
Weehawken, NJ 07086, USA