Nov 15, 2019
Job Description Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively. The PVSI team includes Cards and Retail Services (CRS), Deposit Products Group, Innovation, Operations, Treasury Management and Wells Fargo Virtual Channels including the professional services teams that partner with these businesses and other key partners. Our Cards and Retail Services (CRS) Control team provides guidance to CRS businesses to support their commitment to comply with all applicable laws, regulations, and internal operational policies and procedures. This Operational Risk Manager 4 (ORM 4) position will support credit card product development and set up processes across CRS and manage a team responsible for issue management corrective action pre-validation review and sustainability activities across CRS. The candidate will furthermore be responsible for the following: • Partner and collaborate with key stakeholders within the business and across the company on issues, projects, reviews and assessments. • Leverage analytical tools, methods, and industry best practices to help the business achieve operational excellence. • Maintain a balance between risk mitigation and operational efficiency. • Act as an engaged first line of defense leader for day-to-day and key matters associated with management of issues, corrective actions, and sustainability of credit card processes. • Manage communication and escalation with our business partners on requirements and issues • Lead and manage assigned direct reports • Navigate through the complexity of the credit card business and regulatory requirements The leader will give direct and indirect consultation to team members in Risk-Aligned Control, as well as Business-Aligned Control to ensure that issue management processes are effectively managing risk, sustainable and consistent. Additionally, • Lead team with integrity and create an environment where the team members feel included, valued, and supported to do work that energizes them. • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks. • Assess and mitigate risk that arises from inadequate or failed internal processes, people, systems or external events. Maintains a balance between risk mitigation and operational efficiency. • Provides risk and control expertise to business projects and initiatives and participates in the development of risk determination. • Work is accomplished through managers/consultants/specialists as well as cross-functional/virtual teams. Location: Preferred locations:301 S. Tryon Street, Charlotte, NC, 28282 - Primary; 2200 Concord Pike, Wilmington, DE, 19803 or 800 Walnut Street, Des Moines, IA, 50309. Will consider other locations within the 14 approved Wells Fargo sites as listed below: GA-Atlanta: 171 17th St Nw - Atlanta, GA TX-DAL-North Dallas: 14241 Dallas Parkway - Dallas, TX CO-Denver: 1740 Broadway - Denver, CO MN-Minneapolis: 600 S 4th St - Minneapolis, MN AZ-PHX-Northwest Phoenix: 2222 W Rose Garden Ln - Phoenix, AZ OR-Portland: 1300 Sw 5th Ave - Portland, OR NC-Raleigh: 1100 Corporate Center Dr - Raleigh, NC UT-Salt Lake City: 260 Charles Lindbergh Dr - Salt Lake City, UT TX-San Antonio: 4101 Wiseman Blvd - San Antonio, TX MO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MO VA-Glen Allen: 4340 Innslake Dr - Glen Allen, VA Please note: Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo. As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will: •Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them. •Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks. Required Qualifications 10+ years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both; or 10+ years of IT systems security, business process management or financial services industry experience, of which 5+ years must include direct experience in compliance, operational risk management, or a combination of both 5+ years of management experience Desired Qualifications Advanced Microsoft Office skills Excellent verbal, written, and interpersonal communication skills Strong analytical skills with high attention to detail and accuracy Ability to articulate complex concepts in a clear manner Experience developing partnerships and collaborating with other business and functional areas Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment Ability to identify gaps through risk based testing Knowledge and understanding of banking: regulations, compliance, policies, process, and procedures Ability to identify and evaluate exposures and potential risks Experience reviewing testing strategies and methodologies; evaluating the adequacy and effectiveness of policies, procedures, processes, initiatives, products and internal controls; and identifying issues resulting from internal and/or external compliance examinations Other Desired Qualifications Strong knowledge and experience with credit card processes specific to product development, account onboarding/underwriting, account maintenance, servicing, and/or product management Strong knowledge and experience in issue management, root cause analysis and corrective action development and validation. Experience with credit card systems and platforms, such as Fiserv, First Data, or FDR. Outstanding problem solving and decision making skills Ability to identify and evaluate risk exposures and potential risks Experience reviewing testing strategies and methodologies; evaluating the adequacy and effectiveness of policies, procedures, processes, initiatives, products and internal controls; and identifying issues resulting from internal and/or external compliance examinations Strong business control and operational risk experience Ability to successfully partner with PVSI management and Legal, Compliance and other risk areas to provide independent credible analyses and challenge practices and methodologies where necessary Knowledge of laws and regulations affecting Credit Cards and Marketing including UDAAP, Regulation Z, Regulation B, Regulation P, third party risk management, info security and other consumer protection regulations Proven ability to collaborate with others, initiate action plans, manage change, make high impact decisions and complete challenging assignments Job Expectations Ability to travel up to 10% of the time Street Address NC-Charlotte: 301 S Tryon St - Charlotte, NC DE-Wilmington: 2200 Concord Pike - Wilmington, DE IA-Des Moines: 800 Walnut St - Des Moines, IA GA-Atlanta: 171 17th St Nw - Atlanta, GA TX-DAL-North Dallas: 14241 Dallas Parkway - Dallas, TX Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Portland, OR, USA