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334 jobs found

Comtech EF Data
Oct 22, 2019
Senior DevOps Engineer-Tempe, AZ Featured
Summary The Senior Embedded Software Engineer will design, develop, test, and debug complex software systems on a variety of real-time embedded platforms. The engineer must have strong networking and packet processing experience. He or she will be responsible for defining and developing new features for both new and existing products.  Responsibilities • Participate in all phases of product development for real-time embedded communication systems, including design, software development, testing, debugging, and documention. • Design, implement, and support major enhancements for new and existing networking products. • Utilize Packet Processing concepts such as classification, inspection, policing/shaping, Quality of Service, load balancing, etc. • Work as part of a team and also independently with minimal supervision. • Create tools and prototypes to assist in developing the core product efficiently. • Work with a test team to diagnose and debug problems, both internally generated and those reported by customers. • Lead and mentor other team members when appropriate. • Other duties may be assigned Qualifications • Bachelor of Science degree or Master’s degree in Electrical Engineering, Computer Science, Computer Engineering or a related field is required with a minimum of seven (7) years related experience and/or training; or equivalent combination of education and experience. • In-depth technical knowledge in a number of areas of software systems, including networking, inter-process communication, multi-thread and multi-process development, asynchronous I/O, exception handling, and error detection and reporting. • Experience with one or more of the following areas: o Packet Processing including classification, inspection, policing/shaping, Quality of Services, load balancing o Device Drivers o TCP/IP Networking o Forward Error Correction • Experience in Object Oriented Design and Agile Development Processes. • Very strong C and C++ knowledge is required. • Ability and desire to thrive in fast moving environment • Strong written and verbal communication skills • Excellent teamwork, organization and communication skills • Must be a US Citizen or Permanent Resident due to contract requirements.   About Us Comtech EF Data Corp. is a leading supplier of communications equipment with a focus on satellite bandwidth efficiency and link optimization. The high-performance satellite communications ground equipment is deployed globally to support mission-critical and demanding applications for government, mobile backhaul, premium enterprise and mobility. Service providers, satellite operators, governments and commercial users wanting to optimize communications, increase throughput and delight customers, are leveraging the performance and flexibility of the Comtech brand. The solutions are facilitating fixed and mobile networks in 160+ countries and across every ocean. For more information, visit www.comtechefdata.com. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Comtech EF Data Tempe, AZ, USA Full-Time
Comtech EF Data
Oct 22, 2019
Senior Embedded Software Engineer-Tempe, AZ Featured
Summary The Senior Embedded Software Engineer will design, develop, test, and debug complex software systems on a variety of real-time embedded platforms. The engineer must have strong networking and packet processing experience. He or she will be responsible for defining and developing new features for both new and existing products.  Responsibilities • Participate in all phases of product development for real-time embedded communication systems, including design, software development, testing, debugging, and documention. • Design, implement, and support major enhancements for new and existing networking products. • Utilize Packet Processing concepts such as classification, inspection, policing/shaping, Quality of Service, load balancing, etc. • Work as part of a team and also independently with minimal supervision. • Create tools and prototypes to assist in developing the core product efficiently. • Work with a test team to diagnose and debug problems, both internally generated and those reported by customers. • Lead and mentor other team members when appropriate. • Other duties may be assigned Qualifications • Bachelor of Science degree or Master’s degree in Electrical Engineering, Computer Science, Computer Engineering or a related field is required with a minimum of seven (7) years related experience and/or training; or equivalent combination of education and experience. • In-depth technical knowledge in a number of areas of software systems, including networking, inter-process communication, multi-thread and multi-process development, asynchronous I/O, exception handling, and error detection and reporting. • Experience with one or more of the following areas: o Packet Processing including classification, inspection, policing/shaping, Quality of Services, load balancing o Device Drivers o TCP/IP Networking o Forward Error Correction • Experience in Object Oriented Design and Agile Development Processes. • Very strong C and C++ knowledge is required. • Ability and desire to thrive in fast moving environment • Strong written and verbal communication skills • Excellent teamwork, organization and communication skills • Must be a US Citizen or Permanent Resident due to contract requirements.   About Us Comtech EF Data Corp. is a leading supplier of communications equipment with a focus on satellite bandwidth efficiency and link optimization. The high-performance satellite communications ground equipment is deployed globally to support mission-critical and demanding applications for government, mobile backhaul, premium enterprise and mobility. Service providers, satellite operators, governments and commercial users wanting to optimize communications, increase throughput and delight customers, are leveraging the performance and flexibility of the Comtech brand. The solutions are facilitating fixed and mobile networks in 160+ countries and across every ocean. For more information, visit www.comtechefdata.com. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Comtech EF Data Tempe, AZ, USA Full-Time
Comtech EF Data
Oct 22, 2019
Sheet Metal Mechanic II-Tempe, AZ Featured
SUMMARY  Intermediate level sheet metal fabrication position. Sheet Metal Mechanic 2 performs high precision fabrication duties to include: cutting, forming, surface finishing and assembly of raw sheet metals. Will use calibrated measurement devices during fabrication tasks which are to include but not limited to the following: CNC Punches, CNC Press Brakes, shears, notchers, drills, tapping equipment, sheet rolling equipment, and various types of hardware insertion equipment. Duties will also include the use of multiple types of abrasive machines, hand tools and media that yield high aesthetic surface finishes as well as paint and weld preparation surfaces.  ESSENTIAL DUTIES AND RESPONSIBILITIES  include the following. Other duties may be assigned.  Regular and predictable attendance required.  Reads work orders, follows production drawings and sample assemblies, or receives verbal instructions regarding duties to be performed.  Positions and aligns parts in specified relationship to each other.  Performs inspection to ensure parts and assemblies meet production specifications and standards.  Notify supervisor of discrepancies.  QUALIFICATIONS  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  EDUCATION and/or EXPERIENCE   High School diploma, GED, technical school training or equivalent combination of education and experience. No less than five (5) years experience as a Sheet Metal Mechanic. Has expert experience at either CNC Punch or CNC Press Brake applications and can perform expert level task without supervision. Must have strong, demonstrative abilities working in a fast paced production area. Ability to read, analyze and interpret technical information on blue prints.  LANGUAGE SKILLS  Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations and with other employees of the organization.  MATHEMATICAL SKILLS  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  PHYSICAL DEMANDS  The physical demands described here are representative of those that must be met  by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to  perform the essential functions.  The physical demands of the position include: constant standing, walking, reaching,  and gripping.  While performing the duties of this job, the employee is regularly required to stand  and use hands 8-10 hours/day.  Material handling demands include: occasional lifting from floor level to work surface  up to 100 lbs. and constant lifting up to 10 lbs.  Vision abilities required by this job include: close vision, distance vision, color vision,  peripheral vision and depth perception. About Us Comtech EF Data Corp. is a leading supplier of communications equipment with a focus on satellite bandwidth efficiency and link optimization. The high-performance satellite communications ground equipment is deployed globally to support mission-critical and demanding applications for government, mobile backhaul, premium enterprise and mobility. Service providers, satellite operators, governments and commercial users wanting to optimize communications, increase throughput and delight customers, are leveraging the performance and flexibility of the Comtech brand. The solutions are facilitating fixed and mobile networks in 160+ countries and across every ocean. For more information, visit www.comtechefdata.com. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
Comtech EF Data Tempe, AZ, USA Full-Time
Professional Diversity Network
Dec 13, 2019
Behavioral Health Clinical Case Manager
Aetna Description: This role is office based in Phoenix, AZ with 25-50% of travel around Maricopa County. Standard business hours Monday-Friday are required. Utilizes advanced clinical judgment and critical thinking skills to facilitate appropriate member physical health and behavioral healthcare through assessment and care planning, direct provider coordination/collaboration, and coordination of psychosocial wraparound services to promote effective utilization of available resources and optimal, cost-effective outcomes. 66901 Fundamental Components: Assessment of Members: -Through the use of clinical tools and information/data review, conducts comprehensive assessments of referred member's needs/eligibility and determines approach to case resolution and/or meeting needs by evaluating member's benefit plan and available internal and external programs/services. - Applies clinical judgment to the incorporation of strategies designed to reduce risk factors and address complex clinical indicators which impact care planning and resolution of member issues. - Using advanced clinical skills, performs crisis intervention with members experiencing a behavioral health or medical crisis and refers them to the appropriate clinical providers for thorough assessment and treatment, as clinically indicated. Provides crisis follow up to members to help ensure they are receiving the appropriate treatment/services. Enhancement of Medical Appropriateness and Quality of Care: - Application and/or interpretation of applicable criteria and clinical guidelines, standardized case management plans, policies, procedures, and regulatory standards while assessing benefits and/or member's needs to ensure appropriate administration of benefits - Using holistic approach consults with supervisors, Medical Directors and/or other programs to overcome barriers to meeting goals and objectives; presents cases at case conferences to obtain multidisciplinary view in order to achieve optimal outcomes - Identifies and escalates quality of care issues through established channels -Ability to speak to medical and behavioral health professionals to influence appropriate member care. - Utilizes influencing/motivational interviewing skills to ensure maximum member engagement and promotes lifestyle/behavior changes to achieve optimum level of health -Provides coaching, information and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices. -Helps member actively and knowledgably participate with their provider in healthcare decision-making -Analyzes all utilization, self-report and clinical data available to consolidate information and begin to identify comprehensive member needs. Monitoring, Evaluation and Documentation of Care: -In collaboration with the member and their care team develops and monitors established plans of care to meet the member's goals -Utilizes case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies and procedures. Background Experience: -3+ years of direct clinical practice experience post masters degree required -Unencumbered Behavioral Health clinical license in the state where they work is required (i.e. LPC, LISAC, LCSW, LAC, or LMSW) -Crisis intervention skills preferred -Managed care/utilization review experience preferred -Case management and discharge planning experience preferred -Minimum of a Master's degree in Behavioral/Mental Health required Additional Job Information: Applicants must hold an Independent License issued by the Arizona Board of Behavioral Health Examiners: LPC, LCSW, or LISAC. Required Skills: Benefits Management - Encouraging Wellness and Prevention, Benefits Management - Interacting with Medical Professionals, Benefits Management - Maximizing Healthcare Quality Desired Skills: General Business - Applying Reasoned Judgment, Leadership - Collaborating for Results, Leadership - Driving a Culture of Compliance Functional Skills: Information Management - Microsoft Internet Explorer Potential Telework Position: No Percent of Travel Required: 25 - 50% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
Professional Diversity Network Phoenix, AZ, USA Full-Time
Professional Diversity Network
Dec 13, 2019
Clinical Care Manager
Aetna Description: This role is work at home but candidates must reside in the Phoenix metro area. 10-25% of travel is required in the field. Utilizes advanced clinical judgment and critical thinking skills to facilitate appropriate member physical health and behavioral healthcare through assessment and care planning, direct provider coordination/collaboration, and coordination of psychosocial wraparound services to promote effective utilization of available resources and optimal, cost-effective outcomes. 66885 Fundamental Components: Assessment of Members: -Through the use of clinical tools and information/data review, conducts comprehensive assessments of referred member's needs/eligibility and determines approach to case resolution and/or meeting needs by evaluating member's benefit plan and available internal and external programs/services. - Applies clinical judgment to the incorporation of strategies designed to reduce risk factors and address complex clinical indicators which impact care planning and resolution of member issues. - Using advanced clinical skills, performs crisis intervention with members experiencing a behavioral health or medical crisis and refers them to the appropriate clinical providers for thorough assessment and treatment, as clinically indicated. -Provides crisis follow up to members to help ensure they are receiving the appropriate treatment/services. Enhancement of Medical Appropriateness and Quality of Care: - Application and/or interpretation of applicable criteria and clinical guidelines, standardized case management plans, policies, procedures, and regulatory standards while assessing benefits and/or member's needs to ensure appropriate administration of benefits - Using holistic approach consults with supervisors, Medical Directors and/or other programs to overcome barriers to meeting goals and objectives; presents cases at case conferences to obtain multidisciplinary view in order to achieve optimal outcomes - Identifies and escalates quality of care issues through established channels -Ability to speak to medical and behavioral health professionals to influence appropriate member care. - Utilizes influencing/motivational interviewing skills to ensure maximum member engagement and promotes lifestyle/behavior changes to achieve optimum level of health -Provides coaching, information and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices. -Helps member actively and knowledgably participate with their provider in healthcare decision-making -Analyzes all utilization, self-report and clinical data available to consolidate information and begin to identify comprehensive member needs. Monitoring, Evaluation and Documentation of Care: -In collaboration with the member and their care team develops and monitors established plans of care to meet the member's goals -Utilizes case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies and procedures. Background Experience: -One of the following licenses is required: LCSW, LPC, LMSW, LAC -4+ years of direct clinical practice experience is required -Minimum of a Master's degree in Behavioral/Mental Health or related field required -Crisis intervention skills preferred -Managed care experience preferred -Case management and discharge planning experience preferred -Experience assessing members with physical health conditions preferred Additional Job Information: This is a full time work-at-home position, in the Phoenix Metro area with productivity and quality expectations Work requires the ability to perform close inspection of hand written and computer generated documents as well as a PC monitor. Sedentary work involving periods of sitting, talking, listening. Work requires sitting for extended periods, talking on the telephone and typing on the computer. Ability to multitask, prioritize and effectively adapt to a fast paced changing environment Position requires proficiency with computer skills which includes navigating multiple systems and keyboarding Effective communication skills, both verbal and written. Required Skills: Benefits Management - Encouraging Wellness and Prevention, Benefits Management - Understanding Clinical Impacts, General Business - Applying Reasoned Judgment Desired Skills: Benefits Management - Interacting with Medical Professionals, Benefits Management - Maximizing Healthcare Quality, Benefits Management - Supporting Medical Practice Functional Skills: Medical Management - Medical Management - Case Management, Medical Management - Medical Management - Direct patient care, Medical Management - Medical Management - Discharge planning, Medical Management - Medical Management - Disease management Technology Experience: Operating System - Windows Education: Mental Health - Licensed Clinical Social Worker, Mental Health - Licensed Master Social Worker (LMSW), Mental Health - Licensed Professional Counselor Potential Telework Position: Yes Percent of Travel Required: 10 - 25% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
Professional Diversity Network Phoenix, AZ, USA Full-Time
Professional Diversity Network
Dec 13, 2019
Behavioral Health Clinincal Case Manager
Aetna Description: This role is office based in Phoenix, AZ with 25-50% of travel around Maricopa County. Standard business hours Monday-Friday are required. Utilizes advanced clinical judgment and critical thinking skills to facilitate appropriate member physical health and behavioral healthcare through assessment and care planning, direct provider coordination/collaboration, and coordination of psychosocial wraparound services to promote effective utilization of available resources and optimal, cost-effective outcomes. 66900 Fundamental Components: Assessment of Members: -Through the use of clinical tools and information/data review, conducts comprehensive assessments of referred member's needs/eligibility and determines approach to case resolution and/or meeting needs by evaluating member's benefit plan and available internal and external programs/services. - Applies clinical judgment to the incorporation of strategies designed to reduce risk factors and address complex clinical indicators which impact care planning and resolution of member issues. - Using advanced clinical skills, performs crisis intervention with members experiencing a behavioral health or medical crisis and refers them to the appropriate clinical providers for thorough assessment and treatment, as clinically indicated. Provides crisis follow up to members to help ensure they are receiving the appropriate treatment/services. Enhancement of Medical Appropriateness and Quality of Care: - Application and/or interpretation of applicable criteria and clinical guidelines, standardized case management plans, policies, procedures, and regulatory standards while assessing benefits and/or member's needs to ensure appropriate administration of benefits - Using holistic approach consults with supervisors, Medical Directors and/or other programs to overcome barriers to meeting goals and objectives; presents cases at case conferences to obtain multidisciplinary view in order to achieve optimal outcomes - Identifies and escalates quality of care issues through established channels -Ability to speak to medical and behavioral health professionals to influence appropriate member care. - Utilizes influencing/motivational interviewing skills to ensure maximum member engagement and promotes lifestyle/behavior changes to achieve optimum level of health -Provides coaching, information and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices. -Helps member actively and knowledgably participate with their provider in healthcare decision-making -Analyzes all utilization, self-report and clinical data available to consolidate information and begin to identify comprehensive member needs. Monitoring, Evaluation and Documentation of Care: -In collaboration with the member and their care team develops and monitors established plans of care to meet the member's goals -Utilizes case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies and procedures. Background Experience: -3+ years of direct clinical practice experience post masters degree required -Unencumbered Behavioral Health clinical license in the state where they work is required (i.e. LPC, LISAC, LCSW, LAC, or LMSW) -Crisis intervention skills preferred -Managed care/utilization review experience preferred -Case management and discharge planning experience preferred -Minimum of a Master's degree in Behavioral/Mental Health required Required Skills: Benefits Management - Encouraging Wellness and Prevention, Benefits Management - Interacting with Medical Professionals, Benefits Management - Maximizing Healthcare Quality Desired Skills: General Business - Applying Reasoned Judgment, Leadership - Collaborating for Results, Leadership - Driving a Culture of Compliance Potential Telework Position: No Percent of Travel Required: 25 - 50% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
Professional Diversity Network Phoenix, AZ, USA Full-Time
Professional Diversity Network
Dec 13, 2019
Utilization Management Clinical Consultant
Aetna Description: This role is office based in Phoenix, AZ with the potential to work at home following successful training. Utilizes critical thinking and knowledge of program requirements, network and community resources, and Medicaid/Medicare benefits to facilitate appropriate physical and behavioral healthcare and social services for members. Utilizes clinical experience and skills in a collaborative process to evaluate and facilitate appropriate healthcare services/benefits for members including urgent or emergent interventions (such as triage / crisis support). Coordinates/Communicates with providers and other parties to facilitate optimal care/treatment. Identifies members who may benefit from care management programs and facilitates referral. Identifies opportunities to promote quality effectiveness of healthcare services and benefit utilization. Utilizes clinical skills to coordinate, document and communicate all aspects of the utilization/benefit management program. Applies critical thinking and knowledge in clinically appropriate treatment, evidence based care and medical necessity criteria for appropriate utilization of services. 66368 Fundamental Components: -Consults and lends expertise to other internal and external constituents in the coordination and administration of the utilization/benefit management function -Gathers clinical information and applies the appropriate medical necessity criteria/guideline, policy, procedure and clinical judgment to render coverage determination/recommendation/discharge planning along the continuum of care -Utilizes clinical experience and skills in a collaborative process to evaluate and facilitate appropriate healthcare services/benefits for members including urgent or emergent interventions (such as triage / crisis support) -Coordinates/Communicates with providers and other parties to facilitate optimal care/treatment -Identifies members who may benefit from care management programs and facilitates referral -Identifies opportunities to promote quality effectiveness of healthcare services and benefit utilization Background Experience: An RN license is required 3+ years of clinical practice experience required Behavioral/Mental Health experience strongly preferred Managed care/utilization review experience preferred Additional Job Information: Typical office working environment with productivity and quality expectations Work requires the ability to perform close inspection of hand written and computer generated documents as well as a PC monitor. Sedentary work involving periods of sitting, talking, listening. Work requires sitting for extended periods, talking on the telephone and typing on the computer. Ability to multitask, prioritize and effectively adapt to a fast paced changing environment Position requires proficiency with computer skills which includes navigating multiple systems and keyboarding Required Skills: Benefits Management - Interacting with Medical Professionals, Benefits Management - Supporting Medical Practice, Benefits Management - Understanding Clinical Impacts Desired Skills: Benefits Management - Maximizing Healthcare Quality, Benefits Management - Shaping the Healthcare System, Technology - Leveraging Technology Functional Skills: Clinical / Medical - Direct patient care (hospital, private practice), Medical Management - Medical Management - Managed Care/Insurance Clinical Staff, Nursing - Concurrent Review/discharge planning, Nursing - Medical-Surgical Care, Nursing - Mental Health Technology Experience: Desktop Tool - Microsoft Explorer, Desktop Tool - Microsoft Outlook Education: Nursing - Registered Nurse (RN) Potential Telework Position: Yes Percent of Travel Required: 0 - 10% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
Professional Diversity Network Phoenix, AZ, USA Full-Time
Professional Diversity Network
Dec 13, 2019
Part Time Retail Merchandiser Sun City AZ 85374
Hallmark Retail Merchandiser The Retail Merchandiser is a part-time position that performs service work in the Hallmark department in various retail stores such as grocery stores, drug stores, department stores and mass retailers. These positions do not service Hallmark Card Shops. To view the Retail Merchandiser Career Profile video: Click Here This is your opportunity to represent the world’s best-known greeting card brand and develop retailer relationships in your community. Hallmark provides paid training, paid travel time and mileage reimbursement between stores and access to a variety of corporate discounts. There are three major components of this PART-TIME position: Day to Day Service: Product merchandising: You will handle all aspects of product merchandising within your assigned stores. You will use a Hallmark-issued, hand-held mobile device to replenish, straighten and track inventory of Hallmark products. This could include products placed inside the Hallmark department or within other areas of the store. Store employee and customer interaction: You must interact in a professional manner with store employees, store management and customers while in the store. Schedule: Your Territory Supervisor will clarify your specific schedule. Work is typically scheduled Monday through Friday during the day and hours will increase during holiday periods. Holiday Support: Hallmark's business is season driven. Your scheduled days and hours will increase the week before and after the following holidays - Valentine's Day, Easter, Mother's Day, Father's Day, Halloween, Thanksgiving and Christmas. You may be required to work on the actual holiday for Valentine's Day, Mother's Day and Father's Day. Department Remodels and Resets: Occasionally, you may be required to be a part of an installation team and work on activities to include, but not limited to, building Hallmark fixtures, moving card departments, installing fixtures and product and remodeling card departments. Typically you will receive at least a 2-week notice for remodel/reset work. PHYSICAL REQUIREMENTS - All Positions This is a physically demanding job that requires a high level of energy and a sense of urgency. You will be working on the selling floor as well as in back stockrooms. You must be able to consistently push, pull, lift, and carry cartons, merchandise and display fixtures up to 30 pounds throughout the work day and up to 50 pounds on occasion. You will also be required to stoop, squat, walk, and stand throughout your work day, and you may be required to climb stairs and step ladders. REQUIREMENTS - All Positions Access to a Wi-Fi network and the internet Able to operate hand-held technology provided to open and read documents and interpret information Flexibility to work a changing work schedule that may include an occasional evening or weekend Reliable transportation to report to assigned locations as scheduled Eligible to work in the United States Able to read, understand and communicate in English At least 18 years of age High School Diploma/GED or equivalent May be required to work the week before and the week after major holidays
Professional Diversity Network Sun City, AZ, USA Full-Time
Professional Diversity Network
Dec 13, 2019
Customer Service Representative
Aetna Description: Customer Service Representative is the face of Aetna and impacts members' service experience by manner of how customer service inquiries and problems via telephone, internet or written correspondence are handled. Customer inquiries are of basic and at times complex nature. Engages, consults and educates members based upon the member's unique needs, preferences and understanding of Aetna plans, tools and resources to help guide the members along a clear path to care. 64696 Fundamental Components: Answers questions and resolves issues based on phone calls/letters from members, providers, and plan sponsors. Triages resulting rework to appropriate staff. Documents and tracks contacts with members, providers and plan sponsors. The CSR guides the member through their members plan of benefits, Aetna policy and procedures as well as having knowledge of resources to comply with any regulatory guidelines.Creates an emotional connection with our members by understanding and engaging the member to the fullest to champion for our members' best health.Taking accountability to fully understand the member's needs by building a trusting and caring relationship with the member.Anticipates customer needs. Provides the customer with related information to answer the unasked questions, e.g. additional plan details, benefit plan details, member self-service tools, etc.Uses customer service threshold framework to make financial decisions to resolve member issues.Explains member's rights and responsibilities in accordance with contract.Processes claim referrals, new claim handoffs, nurse reviews, complaints (member/provider), grievance and appeals (member/provider) via target system.Educates providers on our self-service options; Assists providers with credentialing and re-credentialing issues.Responds to requests received from Aetna's Law Document Center regarding litigation; lawsuitsHandles extensive file review requests. Assists in preparation of complaint trend reports. Assists in compiling claim data for customer audits.Determines medical necessity, applicable coverage provisions and verifies member plan eligibility relating to incoming correspondence and internal referrals.Handles incoming requests for appeals and pre-authorizations not handled by Clinical Claim Management.Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible. Performs financial data maintenance as necessary.Uses applicable system tools and resources to produce quality letters and spreadsheets in response to inquiries received. Background Experience: Customer Service experiences in a transaction based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate.Experience in a production environment. High School or GED equivalent. Additional Job Information: Ability to multi-task to accomplish workload efficiently.Understanding of medical terminology.Oral and written communication skills.Ability to maintain accuracy and production standards.Negotiation skills.Technical skills.Problem solving skills.Attention to detail and accuracy.Analytical skills. Required Skills: Service - Handling Service Challenges, Service - Providing Solutions to Constituent Needs Potential Telework Position: No Percent of Travel Required: 0 - 10% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
Professional Diversity Network Phoenix, AZ, USA Full-Time
Professional Diversity Network
Dec 13, 2019
Inbound Call Center Representative
Aetna Description: This role will be to take phone calls and faxes from providers (clinics, hospitals, doctors) requesting prior authorization approval that is required for medical procedures before they can be initiated. As part of our non-clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive for our providers. This is a great opportunity to bring your skills and talents to a role where you'll have a chance to make an impact. This is busy customer service environment. You'll need to be efficient, productive and thorough dealing with our members over the phone. Take inbound calls from providers in a call center environment. Data entry fax request received from an inbound fax queue. Assist callers from hospitals, clinics, facilities and other health care providers to create and manage requests for medical services. Follow processes and guidelines to determine approved services that do not require a medical review in accordance with the benefit plan. Complete special projects in accordance to business needs (i.e. return mail, member surveys, sorting) Promotes/supports quality effectiveness of Healthcare Services. 60122 Fundamental Components: Performs intake of calls from members or providers regarding services via telephone and fax requests for appropriate referral to medical services staff. Approve services that do not require a medical review in accordance with the benefit plan. Performs non-medical research including eligibility verification and COB. Protects the confidentiality of member information and adheres to company policies regarding confidentiality Places outbound calls to providers under the direction of Medical Management Nurses to obtain clinical information for approval of medical authorizations. Uses Aetna Systems such as QNXT, ProFAX, ProPAT, and Milliman Criteria. Communicates with Aetna Nurses and Medical Directors, when processing transactions for members active in this Program. Sedentary work involving significant periods of sitting, talking, hearing and keying. Work requires visual acuity to perform close inspection of written and computer generated documents as well as a PC monitor. Working environment includes typical office conditions. Background Experience: 1 year of call center experience required. 1-2 years experience as a medical assistant, office assistant or other clinical experience preferred by not required. High school Diploma or G.E.D. Additional Job Information: Effective communication, telephonic and organization skills. Familiarity with basic medical terminology and concepts used in care management. Strong customer service skills to coordinate service delivery including attention to customers, sensitivity to issues, proactive identification and resolution of issues to promote positive outcomes for members. Computer literacy in order to navigate through internal/external computer systems, including Excel and Microsoft Word. Ability to effectively participate in a multi-disciplinary team including internal and external participants. Required Skills: Service - Handling Service Challenges, Service - Working Across Boundaries Desired Skills: General Business - Communicating for Impact, General Business - Maximizing Work Practices, Service - Handling Service Challenges Potential Telework Position: No Percent of Travel Required: 0 - 10% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
Professional Diversity Network Phoenix, AZ, USA Full-Time
Professional Diversity Network
Dec 13, 2019
Service Assistant - Postino (Central Avenue)
Upward Projects Location US-AZ-Phoenix Brand Postino Category Hourly Team Members WHAT YOU BECOME As a Server Assistant, you become a part of a growing, positive, and winning team who is driven to deliver the most memorable experiences for our guests. You will develop deep and invaluable wine and beer knowledge, learn how to execute hospitality in its highest form, and most importantly contribute to a team focused culture. WHO WE ARE We are a restaurant group that thrives on creating authentic and inspiring experiences for the communities we serve. Through the contributions of countless incredible people, past and present, we're headed to the moon with a simple mission - to make people feel good . BE AUTHENTIC & HUMBLE Be your true self and courageous to represent your believes while being coachable and open to feedback. ACT WITH INTEGRITY Do the right thing always. Be accountable and trustworthy. BRING GOOD ENERGY Bring passion for hospitality to every shift. We love smiles and positivity. GET EXTRAODINARY RESULTS Be part of a winning team that is committed to delivering hospitality at the highest level. ACHIEVE AS A TEAM We take pride in the pursuit to be the best, but we can only do that as a collaborative team. WHAT YOU DO The primary responsibility of this position is to support and assist servers deliver service to guests by continuously maintaining cleanliness and organization of guest tables and surrounding areas. Greets guests in a warm, friendly, and inviting manner. Provides water to the tables in a timely manner. Removes items from table tops that are not in use by the guest. Cleans, sanitizes, and maintains table tops, chairs, booths, and flooring of the restaurant that the guest comes in contact with during the dining experience. Checks and maintains the restrooms to ensure cleanliness, availability of towels, soap, and other restroom necessities. Monitors and removes trash when needed. Keeps all surfaces and flooring clean and free of excess water. Seeks servers to answer guest questions when unable to answer the guest accurately and confidently. Completes daily opening, closing, and weekly side work requirements in a detailed, timely, and efficient manner. Assists the host in providing an assessment of what tables are available or are becoming available. Utilizes a "circuit" mobility of constantly moving through each part of the restaurant to help team members and deliver exceptional experiences to the guest. Subscribes to the "full-hands in" and "full-hands out" mentality. Ensures the guest receives clean silverware, plates, and glassware. Anticipates the items that a guest will need through each stage of service and provides them without the guest having to ask. Communicates clearly, professionally, and positively with team members to promote a positive work environment that ensure guests receive exceptional service experiences. Follows company policies, procedures, and systems. Follows instructions regarding the use and storage of chemicals and cleaning supplies. Promotes a supportive, respectful and inclusive work environment. Creates a team cohesive and collaborative environment by listening, communicating, and helping the team work together to deliver the same positive memorable experiences to guests. Handles guest issues professionally and communicates with the manager or asks for help when needed. Supports the team in making sure the tables are well maintained, guests are seated, food and drinks are ran to tables accurately and quickly, refills drinks, and removes dirty plate ware, glassware and utensils in a timely manner. Wears appropriate uniform according to company policy and industry regulations. Experience and Education State Food Handler's Management Certification is required Responsible Alcohol Service Certification is required PM18
Professional Diversity Network Phoenix, AZ, USA Full-Time
Professional Diversity Network
Dec 13, 2019
Psychiatrist
Connections Health Solutions Psychiatrist US-AZ-Phoenix Job ID: 2019-2055 Type: Full-Time # of Openings: 1 Category: Physicians, Nurse Practitioners, Physician Assistants UPC Phoenix Overview Connections Health Solutions is a behavioral health company that provides crisis stabilization and access to care for anyone needing behavioral health services. Our mission is to address any behavioral health need at any time. We are hiring a Psychiatrist to direct, coordinate, and provide medical/clinical services to specified consumers within the Urgent Psychiatric Center (UPC). This includes crisis intervention, assessment, differential diagnosis, treatment planning, medication management, engagement, family meetings, supportive psychotherapy, patient education, risk assessment and discharge planning. This full-time position is a three-days-per-week shift: Wednesday, Thursday, Friday 7 a.m. - 7 p.m. Responsibilities Serves as the attending psychiatrist to specified consumers. Completes initial psychiatric assessments, crisis interventions, family interventions, focused crisis diagnostic assessments, assessments of capacity for consent to treatment, risk assessments, patient education, progress toward treatment goals, and discharge planning including medical, psychological, social, behavioral and developmental aspects of the consumer’s care, treatment, and services. Documents consumer’s progress in the clinical record including admission order, progress notes, and discharge orders. Completes medication flow sheets, medication education, and medication consent, according to established policy. Orders laboratory tests according to standards of emergency medical practice. Reviews the health assessment completed by nursing staff, obtains a past and current medical history, and conducts a focused physical examination as indicated, according to established guidelines. Initiates contact with Primary Care Physicians and Emergency Room clinicians according to established guidelines. Assesses consumers’ needs and guides the clinical team while managing treatment plan updates, in addition to initiating contact with Outpatient clinicians according to established guidelines. Reviews and utilizes all available documents from the crisis clinical team. Provides necessary information to clinical team regarding inpatient utilization. Utilizes appropriate medication based on best practices. Works closely with other personnel to ensure that each treatment modality is appropriate for the consumer in addition to working with outside psychiatric providers in crisis and inpatient services. Works with the community to review involuntary petitions, assess involuntary patients, and coordinate with the legal system to follow established guidelines for Court Ordered Evaluation and Treatment. Qualifications EDUCATION: Doctorate of Medicine or Osteopathic Medicine with a specialty in Psychiatry EXPERIENCE: At least three (3) years of post-doctoral years’ experience, to include approved psychiatric residency training programs, in the delivery of mental health treatment of children, adolescents, and/or adults. LICENSE/CERTIFICATION: Licensed by the State of Arizona; eligible for Board Certification PM19
Professional Diversity Network Phoenix, AZ, USA Full-Time
Professional Diversity Network
Dec 13, 2019
Clinic Manager, Transitions Care Center
Connections Health Solutions Clinic Manager, Transitions Care Center US-AZ-Tucson Job ID: 2019-2547 Type: Full-Time # of Openings: 2 Category: Operations Catalina Clinic Overview Connections Health Solutions is a behavioral health company that provides crisis stabilization and access to care for anyone needing behavioral health services. Our mission is to address any behavioral health need at any time. We are hiring a Clinic Manager who will be responsible for the oversight of the daily operations of all outpatient services in the Transitions Care Center. The Clinic Manager, Transitions Care Center is responsible for evaluating standards of quality and service, adhering to compliance and regulatory standards, and direct/indirect supervision of all staff. The position collaborates with internal stakeholders to address systemic needs and issues to enhance patient care. The Clinic Manager, Transitions Care Center will also be expected to model strong clinical decision making for staff and support staff in the provision and management of service delivery. This position will also be responsible for the management of all community-based programs as clinical services grow in the clinic. Responsibilities S upports implementation of clinical operations that deliver care that is timely, safe, effective, efficient, equitable, and recovery-oriented, in alignment with Company goals for quality care. Maintains a high quality, service-oriented clinical and operational team through hiring, training, planning and developing clinic staff. Ensures that internal performance goals are set and reviewed and that these goals support the overall corporate mission and values while also being responsive to local community needs . Works in close collaboration with compliance staff to ensure that clinical services, documentation, training, and supervision meet regulatory requirements. Thinks creatively toward development of clinical programming and establishment of program goals, as well as identifying clinical opportunities to improve revenue through billing processes. Works actively with the VP of Care Centers and other clinic leaders to ensure the monitoring of outcomes and program fidelity Actively participates in program compliance monitoring and works with appropriate departments to ensure both quality and clinical compliance standards are met Provides clinical supervision for staff toward independent licensure, as needed and contributes their clinical and professional development Performs all other duties as assigned Qualifications Minimum Qualifications: Master’s degree in Behavioral Health or Bachelor’s degree in Nursing At least 5 years of clinical, crisis operations, or relevant experience At least 3 years of managerial experience Associate or Independent Licensure by the AZ Board of Behavioral Health Examiners (LAC, LPC, LMSW, LCSW, LAMFT, LMFT) or AZ Board of Nursing (RN) Knowledge of the principles of recovery and of the Arizona system principles Preferred Qualifications: Ability to provide clinical supervision for staff seeking independent licensure Knowledge of policies, procedures, and regulatory expectations PM19
Professional Diversity Network Tucson, AZ, USA Full-Time
Professional Diversity Network
Dec 13, 2019
Physician Assistant
Connections Health Solutions Physician Assistant US-AZ-Phoenix Job ID: 2019-2541 Type: Full-Time # of Openings: 1 Category: Physicians, Nurse Practitioners, Physician Assistants Urgent Psychiatric Center (UPC) Overview Connections Health Solutions is a behavioral health company that provides crisis stabilization and access to care for anyone needing behavioral health services. Our mission is to address any behavioral health need at any time. We are hiring a Physician Assistant (PA) for the Urgent Psychiatric Center (UPC) who will direct, coordinate, and provide medical/clinical services to specified consumers within the facility, including, but not limited to: intervention, assessment, differential diagnosis, treatment planning, medication management, engagement, family meetings, supportive psychotherapy, patient education, risk assessment and discharge planning. Responsibilities Serves as the attending clinician to specified consumers. Completes initial psychiatric assessments, crisis interventions, family interventions, focused crisis diagnostic assessments, assessments of capacity for consent to treatment, risk assessments, patient education, progress toward treatment goals, and discharge planning including medical, psychological, social, behavioral and developmental aspects of the consumer’s care, treatment, and services. Documents consumer’s progress in the clinical record including admission order, progress notes, and discharge orders. Oversees delivery of medication education and consent, according to established policy. Orders laboratory tests according to standards of clinical practice. Reviews the health assessment completed by nursing staff, obtains a past and current medical history, and conducts a focused physical examination as indicated, according to established guidelines. Initiates contact with Primary Care Physicians and Emergency Room clinicians according to established guidelines. Assesses consumers’ needs and guides the clinical team while managing treatment plan updates, in addition to initiating contact with Outpatient Behavioral Health Provider according to established guidelines. Reviews and utilizes all available documents from the crisis clinical team. Provides necessary information to clinical team regarding inpatient utilization. Utilizes appropriate medication based on best practices. Collaborates with other personnel to ensure that each treatment modality is appropriate for the consumer in addition to working with outside psychiatric providers in crisis and inpatient services. Works with the community to review involuntary petitions, assess involuntary patients, and coordinate with the legal system to follow established guidelines for Court Ordered Evaluation and Treatment. Participates in medical staff meetings including regional and quarterly meetings; participates in all required UPC meetings; and participates in any meeting as requested by Medical Leadership Qualifications Minimum Qualifications: Completion of an accredited Physician Assistant program Licensed in the State of Arizona and National Certifications 0-3 years’ experience in the delivery of crisis mental health and/or delivery of family health treatment to children, adolescents, and/or adults. Unrestricted DEA license Preferred Qualifications: DEA X license PM19
Professional Diversity Network Phoenix, AZ, USA Full-Time
Professional Diversity Network
Dec 13, 2019
Therapist
Connections Health Solutions Therapist US-AZ-Phoenix Job ID: 2019-2535 Type: Full-Time # of Openings: 1 Category: Counseling Osborn Clinic Overview Connections Health Solutions is a behavioral health company that provides crisis stabilization and access to care for anyone needing behavioral health services. We are hiring a Therapist for our Transitions Program who will provide services to include individual therapy, group counseling, life skills sessions, clinical interventions, crisis management, family therapy, and assistance in case management and support system development. Responsibilities Conducts a thorough, accurate, clinically sound Psychosocial assessment and diagnosis with the patient in a timely manner. Maintain the clinic record, including documentation of activities performed as part of the service delivery process. Obtain signatures from patient regarding treatment, as necessary. Provides internal education regarding CBT, trauma informed care, harm reduction, and service plan documentation Prepares clinical reports and individualized service plans utilizing agency electronic clinical documentation software. Ensures documentation complies with best clinical practices, contracts, regulatory and other legal requirements. Conducts brief intervention, individual, family and group counselling within scope of practice. Participates in redirecting patient behavior while maintaining a safe milieu when necessary. Documents all services and patient activities appropriately. Arranges for referral and placement of patients in other programs, housing, or employment opportunities. Provides case management services to promote recovery and community reintegration. Conducts crisis interventions and follow up as necessary. Follows up with Director about all cases weekly Performs all other duties as assigned. Qualifications Minimum Qualifications: Master’s Degree in social work, counseling, or related field At least 3 years in behavioral health or relevant work experience. Must have at least Associate licensure within counseling, or marriage and family therapy by the AZ Board of Behavioral Health Examiners (LAC, LPC, LMSW, LCSW, LMFT) Knowledge of principles of recovery, family of origin/intergenerational issues, and co-occurring psychiatric disorders Knowledge in OTP/MAT Standards of care Knowledge of health plan prior authorization process. Knowledge and experience working with special populations (Those individuals identified as having serious mental illness, substance abuse diagnoses, brain injuries and those over 60 years of age) Preferred Qualifications: Knowledge of and experience with the AZ Title-36 legal process PM19
Professional Diversity Network Phoenix, AZ, USA Full-Time
Professional Diversity Network
Dec 13, 2019
Senior Talent Acquisition Partner
Connections Health Solutions Senior Talent Acquisition Partner US-AZ-Phoenix Job ID: 2019-2514 Type: Full-Time # of Openings: 1 Category: Human Resources Corporate Office Overview Connections Health Solutions is a behavioral health company that provides crisis stabilization and access to care for anyone needing behavioral health services. Our mission is to address any behavioral health need at any time. We are seeking a Senior Talent Acquisition Partner to acquire talent for the organization across multiple business units and varying types of candidates with a strong focus on leaders and healthcare providers. The Senior Talent Acquisition Partner positon requires distinct strategies in terms of sourcing, negotiation, sales, level of interaction, and candidate and market intelligence. Builds and maintains relationships with organizational leaders. Partners with and coaches hiring managers on the full-cycle of the hiring process. Maintains knowledge of employment law and ensures compliant practices in hiring. Responsibilities Conducts research and investigates innovative ideas to create and implement sourcing strategies that are conducive to our workforce and company culture and that attract the passive talent across different organizations in both the local and national market. Stays current with external trends to effectively source utilizing the most current avenues, including social media and specialized online networking sites. Advises, coaches, and provides training to leaders at all levels within the organization in all matters related to the full-cycle of the recruitment process. Leads and engages in discussions related to securing a strong pipeline of diverse talent, best practices, candidate selection, and closing the candidate to a successful outcome. Manages compliance, including accurate applicant tracking, equal opportunity, pre-employment contingencies, offer letters, adverse action, structured interviews, and records retention. Ensures all hiring practices meet legal and accreditation agency requirements (i.e. CARF, JCHAO). Acts as the first point of contact for the company. Charismatically engages potential candidates with information about the company and the position to attract top talent. Able to judge if candidates will be a good fit for the company culture. Develops key metrics and reporting to identify trends and communicates this information to leaders as appropriate. Performs all other duties as assigned Qualifications Minimum Qualifications: Bachelor’s Degree in Human Resources, Business, or related field At least 7 years of experience in Talent Acquisition Experience with Applicant Tracking Systems (ATS) Experience with social media recruiting tools such as Facebook, LinkedIn, and Twitter Strong written and oral communication skills Preferred Qualifications: At least 3 years of experience in leadership recruitment and/or physician recruitment Healthcare recruiting experience PM19
Professional Diversity Network Phoenix, AZ, USA Full-Time
Wells Fargo
Dec 13, 2019
Operational Risk Consultant 2
Job Description Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. The Enterprise Complaints Management Office (ECMO) plays an integral role in having an enterprise view of our customer concerns, identifying risks in a timely manner, providing enhanced reporting capabilities at the line of business and Enterprise levels, and delivering a variety of benefits to our business. This Office includes four main functions: Executive Complaint Operations, Data Analytics and Reporting, Quality Assurance, and Complaints Shared Services. Together these teams focus on capturing, researching, and resolving customer dissatisfaction; executing deep root cause analysis; and proactively identifying continuous opportunities that are engineered to improve our customers' experience and drive out dissatisfaction. Responsible for developing, implementing and monitoring a risk-based program to identify, assess and mitigate any operational risk that arises from inadequate or failed internal processes, people, systems or external events, while maintaining a balance between risk mitigation and operational efficiency. May provide oversight to an operational risk program. Works with assigned business units and provides operational risk expertise and consulting for projects and initiatives with moderate to high risk. May provide senior-level support for systems security-related issues. Develops testing strategies and methodologies; evaluates the adequacy and effectiveness of policies, procedures, processes, systems and internal controls; analyzes business and/or systems changes to determine impact; identifies and assesses operational risk issues and assigns risk ratings consistent with established policy standards. Consults with business to develop corrective action plans and effectively manage change. Identifies training opportunities; may design/coordinate the development of training materials and delivers training. Reports findings and drafts recommendations to mitigate risk to operational risk and business line management. Coordinates production of periodic operational risk performance reports for senior management, including trend analysis and recommended strategies. May manage project teams and provide guidance to less experience specialists/consultants. Duties also include: Conducting timely pre- and/or post-response operational risk reviews on high risk complaints for the Complaints Executive Office. The reviews include ensuring (1) sufficient research and documentation, (2) appropriateness of resolution, review of response letter or verbal response, (3) assessing appropriateness of select taxonomy elements and (4) determining if there is potential for remediation and related regulations that need to be flagged on the complaint case. Conducting timely post-compliance reviews on complaints that were not reviewed during the pre-review process. Review will be similar to the pre-response process, but is conducted after the complaint case is closed. May assist the Complaints Executive Office with various escalation questions and reviews outside of the high risk process and post review process Partner with compliance and legal during reviews, as needed Identifying risks and/or gaps through trending analysis and report results to stakeholders Build and sustain relationships with peers, Complaints Executive Office, compliance and legal Provide project support and consultation as needed Required Qualifications 1+ year of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both 1+ year of experience in one or a combination of the following: additional compliance, additional operational risk management, IT systems security, business process management or financial services industry experience; or a BS/BA degree or higher in business or a related field Desired Qualifications Intermediate Microsoft Office skills Excellent verbal, written, and interpersonal communication skills Strong analytical skills with high attention to detail and accuracy Ability to interact with all levels of an organization Ability to work independently Strong time management skills and ability to meet deadlines Other Desired Qualifications Regulatory expertise Critical thinking skills Ability to navigate change Organizational skills Ability to defend a finding Consumer Lending product experience (Home Lending, Auto Lending, Personal Loans and Lines, Educational Financial Services) Salary Information The salary range displayed below is based on a Full-time 40 hour a week schedule. IA-West Des Moines: Min: $50,400 Mid: $70,000 AZ-Chandler: Min: $50,400 Mid: $70,000 MN-Minneapolis: Min: $50,400 Mid: $70,000 NC-Charlotte: Min: $50,400 Mid: $70,000 Street Address IA-West Des Moines: 7001 Westown Pkwy - West Des Moines, IA AZ-Chandler: 2850 S Price Road - Chandler, AZ MN-Minneapolis: 2701 Wells Fargo Way - Minneapolis, MN NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Wells Fargo Chandler, AZ, USA Full-Time
Wells Fargo
Dec 13, 2019
Financial Crimes Specialist 3
Job Description Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Cards and Retail Services, Deposit Products Group, the Innovation Group, Treasury Management, Merchant Services, Payment Solutions, and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Its guiding principles are to start with the customer, move faster, and partner effectively. The ACH Claims group located in Chandler, Arizona is responsible for the investigation and resolution of customer disputes on Automated Clearing House (ACH) transactions. We are looking for extraordinary candidates who can demonstrate excellent communication skills, decision making skills, and research skills to become part of a dynamic team providing exceptional customer service. Successful candidates will work in a fast paced, quality-oriented work environment. Customer transactions are investigated, monitored, and resolved by this team. Selected candidates will be responsible for meeting customer and partner commitments for quality service, and helping to improve customer satisfaction. This position is responsible for reviewing, verifying, and identifying customer transactions to detect and prevent financial crimes activities, policy violations, or suspicious situations in order to mitigate and/or recover losses. Team members will monitor and review more complex account activity and claims requiring research that may involve multiple transaction channels and products. You will be required to use multiple online computer systems with technical proficiency. The nature of the claims handled can be complex; therefore, direct communication with management and team members may be required to resolve and complete the reports and will require detailed documentation of outcome. You will also document research findings and actions on cases for possible referrals for Suspicious Activity, Identity Theft Operations (ITO) and Suspected Financial Abuse. Other primary responsibilities include: Researching, investigating, and validating customer disputed transactions Making pay or deny decisions Providing excellent customer service Outbound calls to Wells Fargo customers are also required to gather pertinent information regarding the customer's dispute (Inbound calls may also be received on an exception basis) ACH team members are expected to take accountability for the entire claim process from receipt of the claim to resolution Team members will process claims according to Regulation E guidelines and NACHA rules Selected candidates will also be required to respond to and complete all customer requests and/or questions in a timely manner. This position will start on January 21st 2020. There will be a five week required training class beginning on the first date of hire. The training schedule will be Monday through Friday, 8:00am to 4:30pm. Attendance during the training class is mandatory and critical to your success. Schedule of the position: Following the initial 5-week training, the work schedule will be Monday through Friday, 9:00am to 5:30pm. Following your first 6 months on the team, you may be required to change shift times, or bid for a preferred shift, based on performance and business need. Required Qualifications 2+ years of experience in one or a combination of the following: financial services, fraud, investigations, Bank Secrecy Act, anti-money laundering; or criminal justice; or an AA/AS degree or higher in applied sciences, mathematics, statistics, economics, finance or criminal justice and 1+ year of the experience listed above Desired Qualifications 1+ year of customer service experience Ability to execute in a fast paced, high demand, environment while balancing multiple priorities Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment Strong analytical skills with high attention to detail and accuracy Excellent verbal, written, and interpersonal communication skills General ledger experience Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important Ability to research and correspond with customers, responding to their questions and concerns with detailed information Customer service focus with the ability to balance needs of clients, shareholders, and team members Basic computer skills including the ability to navigate multiple windows, applications, and utilize search tools to find information Ability to navigate multiple computer screens while working on the phone Knowledge and understanding of banking exposure to fraud Knowledge and understanding of claims processing: Visa rules and regulations, regulation E, NACHA rules and regulations Knowledge and understanding of ATM, ACH, or check fraud/debit card claim processing Strong collaboration and partnering skills Job Expectations Ability to work additional hours as needed Must be able to attend full duration of required training period Salary Information The salary range displayed below is based on a Full-time 40 hour a week schedule. AZ-Chandler: Min: $31,200 Mid: $40,800 Street Address AZ-Chandler: 2800 S Price Rd - Chandler, AZ Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Wells Fargo Chandler, AZ, USA Full-Time
Wells Fargo
Dec 13, 2019
Third Party Programs Issues Management Leader-ORM5
Job Description About Wells Fargo Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo's vision is to satisfy our customers' financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 7,700 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 33 countries and territories to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. The Position The Third Party Programs (TPP) Issues Management Leader is an executive management level position within the Third Party Program (TPP). As a part of the leadership team reporting directly to the Head of Third Party Programs, this role will develop, manage, and oversee responses and actions to regulator matters and internally identified issues involving the third party risk function. This includes TPP-owned and TPP-involved regulatory enforcement actions. This leader will have the stature and authority to represent the Head of Third Party Programs in the development of management responses to regulator concerns and matters across the enterprise. The responsibilities for this role span the full spectrum of activities including: strategy and planning, information gathering, collaboration across organizational boundaries, development of management responses to concerns and matters, oversight of progress with associated remediation activities, related reporting, and interaction with regulators. Specific responsibilities of this position include but are not limited to: Representing the Head of TPP in the development, response, and oversight of regulator concerns and matters, whether owned by TPP directly or owned by internal business partners that involve third party risk management functions Providing thought leadership for the development of responses to TPP-related regulator concerns and matters Partnering across the enterprise to ensure that responses and action plans to regulator concerns and feedback involving TPP are in alignment with the corporate strategic direction Developing WF management responses to newly issued regulatory enforcement actions involving TPP Ensuring that the enterprise speaks with one consistent voice on third party-related regulator matters and concerns Overseeing the successful and timely completion of associated remediation activities and escalating challenges or concerns as needed Generating status reports on TPP-related regulatory matters for use by multiple senior level stakeholders including senior management in front line and independent risk management, internal audit and regulators Partnering with the internal Third Party Center of Excellence (TPCOE) program materials, systems, oversight and reporting teams to ensure that program requirements and capabilities are in place to support WF management responses Collaborating with overlapping risk organizations to ensure a comprehensive and cohesive management response and action plan when there is overlap between the third party risk function and other risk functions (i.e., WF Compliance, WF Technology, etc.) Proactive planning and strategy development to ensure that the Third Party Program meets or exceeds regulator expectations Locations: Charlotte, NC; Phoenix, AZ; other Wells Fargo Hub Locations may be considered. Required Qualifications 10+ years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both; or 10+ years of IT systems security, business process management or financial services industry experience, of which 6+ years must include direct experience in compliance, operational risk management, or a combination of both 7+ years of management experience Desired Qualifications Ability to interact with all levels of an organization Outstanding problem solving skills Ability to articulate complex concepts in a clear manner Advanced Microsoft Office skills Excellent verbal, written, and interpersonal communication skills Strong analytical skills with high attention to detail and accuracy Other Desired Qualifications Experience in developing successful responses to address regulatory concerns and enforcement actions Familiarity with multiple operational risk programs Demonstrated experience with third party risk management Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Wells Fargo Phoenix, AZ, USA Full-Time
Safelite AutoGlass
Dec 13, 2019
Technician Trainee
Auto Glass Technician Trainee Want to be one of our famous technicians in red? We thought so. Join us as a technician trainee, the first step to becoming a technician at Safelite. You'll earn money as you learn how to install auto glass and provide exceptional customer service for Safelite AutoGlass. Technicians become experts at troubleshooting, working independently, and focusing on attention to detail -- all while enjoying the camaraderie of a larger team. This is not your typical desk job. You'll take charge, work outside, use your hands, maximize your mechanical aptitude, and take pride in providing your customers with an experience so great, it's memorable. Start an exciting adventure! What you'll do: Learn through hands-on, classroom, and on-the-job training. Install and repair auto glass. Understand Safelite's commitment to customer experience. Use smart phone applications and Safelite systems. Complete supervised installations by embracing a positive attitude and following taught techniques. Study to pass a required Safelite certification in order to take the next career step toward becoming a technician. Commit to the Safelite Spirit . We like going out of our way to help solve people's problems and make their day better. We genuinely care about people, treat each other like family, and show courage to do the right thing -- always. We find creative ways to get the job done and go above and beyond the expected. What you'll bring: Resilience to work in the great outdoors (in all weather conditions). Perseverance and strong problem-solving abilities. Just enough mechanical knowledge/aptitude to learn auto glass installation. An interest in working with cars. Valid driver's license with a track record of safe driving. Ability to lift and carry up to 75lbs, routinely lift 30lbs. High school diploma or GED.   What you'll get: Competitive hourly pay -- paid weekly. Performance-based incentives and bonuses. Paid training, vans, smart phone, tools, and uniforms. 401k with company matching. Tuition reimbursement (up to $5,250 annually). Competitive medical insurance. Paid time off for R&R and volunteering opportunities in your own community. Being part of a national organization with career growth potential. Working with a purpose. This role makes a difference every day ! Celebrated as one of our valued technicians. Let's further explore to make sure this is the right job for you. Grab some popcorn, take 7 minutes to learn more, enjoy the video, and we'll see you soon. </p> </div>
Safelite AutoGlass 23610 N 20th Dr Ste 12, Phoenix, AZ 85085, USA Full-Time

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