1 jobs found

JOB SUMMARY The primary function of this position is to provide technical support related to hardware, software and applications for products to Field Engineers, Service Representatives and Customers. This position utilizes product knowledge and hands-on technical experience to troubleshoot, test, and validate RMA repairs and production systems prior to customer shipment, dispatch field service engineers, prepare service quotations, resolve problems and answer questions for a wide variety of people inside and outside the company. Additionally, this position maintains the customer service database, and generates reports as requested. DUTIES AND RESPONSIBILITIES Provide primary phone/e-mail support to respond to software, hardware and application questions and problems for products from Customers, Service Representatives and Field Engineers. Assumes ownership of customer questions/problems received until resolution. Troubleshoot and provide technical assistance to...