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Customer Service Program Management Florida

587 jobs found

TravelClick, Inc.
Dec 11, 2019
Customer Care Specialist/Technical Support US-FL-Orlando Job ID 2019-2890 Featured
Customer Care Specialist/Technical Support Job Locations US-FL-Orlando Job ID 2019-2890 Category Customer Experience Available positions: 1 Overview The Customer Care Specialist provides technical support for products including TravelClick's Central Reservation System, Business Intelligence solutions, and web products, directly to our global hotel customers via email, and phone.  Our Customer Care Specialists investigate technical issues and handle cases through resolution. They must determine root cause of issues, resolving on the first attempt if possible, accurately documenting case issues in our CRM (Salesforce.com).   This is a full-time position, the shifts will be between 8:00AM-8:00PM EST. Customer Care Specialists must have the flexibility to work any day of the week, including weekends.  Responsibilities Provide efficient and prompt customer follow-up on unresolved issues. Coordinate efforts with other support teams when necessary Research existing processes using knowledge base software and available job aids Utilize previous hospitality and customer services experience and the provided process flows and be able to apply that knowledge to trouble shoot issues and assist customers Complete all training requirements resulting from ongoing quality monitoring assessments Ensure Quality processes and customer satisfaction on all customer interactions Educate customers on the TravelClick products and training resources available Identify and communicate critical issues quickly and escalate to appropriate points of contact Keep up-to-date with frequently changing processes and procedures Perform other duties as assigned Basic Qualifications Basic Qualifications High School Diploma/GED required 6+ months of experience in Customer Service Support/ Help Desk or Issue Resolution experience required Must type a minimum of 35 WPM Knowledge of Microsoft Word, Excel and Outlook (Intermediate) Knowledge of CRM systems Availability to work nights and weekends Additional Characteristics Bachelor’s degree preferred 2+ years of Customer Service experience, preferably in the Hospitality Industry Customer facing experience through live phone and email contact Analytical problem-solver with talent for identifying root causes and understanding complex work processes which are used to resolve customer issues and able to make solid judgment calls when new or unexpected situations arise Exceptional listener and communicator who effectively conveys information verbally and in writing Flexible team player who thrives in environments requiring ability to effectively prioritize and manage multiple concurrent projects Personable professional who is a relationship-builder and who excels at building trusting relationships with customers and colleagues Ability, patience and self-confidence to work with inexperienced or frustrated customers who may not be familiar with our products or procedures Process driven problem solver with ability to follow directions and process flows and must display sound judgment and common sense Consistently energetic performer with an upbeat, positive attitude that will show through to our customers Click on link below to be directed to our website for your application process:   https://careers-travelclick.icims.com/jobs/2890/customer-care-specialist/job?mode=job&iis=Job+board&iisn=HIRE+VETERANS EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”
TravelClick, Inc. US-FL-Orlando Full-Time
TravelClick, Inc.
Dec 11, 2019
Digital Media Campaign Manager Job Locations US-FL-Orlando | US-IL-Schaumburg Job ID 2019-3208 Featured
 Digital Media Campaign Manager Job Locations US-FL-Orlando | US-IL-Schaumburg   Job ID  2019-3208 The Digital Media Campaign Manager (Digital MCM) is a client-facing role responsible for managing the overall health of their client portfolio by focusing on maximizing ROAS for the client and maximizing TravelClick profitability. In partnering with the Ad Operations team, they work with the client from creation of the Digital Media Plan through onboarding and launch, implementing strategy and optimizations throughout the life of the campaign. The Digital MCM will have excellent client communication skills and be responsible for guiding the client experience through various milestones. This individual must have a strong understanding of Paid Search, Paid Display, and Paid Social, relying on experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required.   The Digital Media Campaign Manager plays a crucial role in proactive campaign management and must have an in-depth understanding of the client’s property and marketplace to maximize returns for their client base.  They will be responsible for collaborating with internal groups as well as incorporating all TravelClick products (BI & Res) in the management strategy to holistically achieve the client’s goals. This individual must strive to provide the highest quality of work in the quickest, most cost-effective manner. Responsibilities Develop in-depth understanding of client needs and establish a cohesive, trusting relationship Research and develop strategy and digital media plans for clients; identify target audience; recommend budgets and ideal media channels Write and deliver digital media plans to Sales Conduct conference calls with client regarding digital campaign performance and recommended modifications for improved campaign performance Collaborate with internal partners to manage projects and pace through establishing rapport and deadlines; ensure all best practices are being implemented Manage client onboarding and renewal process Draft ad copy and present to client for approval Initiate campaign set-up and workflow for tracking tags  Manage creative development and client approval process  Establish deadlines for various components in order to achieve the completed projects by designated due date Ensure all new and renewal campaigns launch and quality SLAs are met Collaborate with Advertising Operations to develop optimization strategies and detail changes Provide analysis and commentary for client reports Reallocation of cross-channel budgets Pitch new products and increases in budget to existing clients Remain up-to-date on Client/Competition/Agency/Industry business through trade publications, newspapers and web sites, and assessing the potential impact of industry events/trends on the client's business Manage digital media campaigns for clients with a proactive, detailed, strategic and analytical approach  Own the development and continued upkeep of client strategy throughout the lifecycle of  digital media campaigns Other duties as assigned  Key Performance Indicators (KPI’s) to monitor success: Campaign ROAS Campaign profitability Campaign pacing Renewal Rate Upsell /Cross Sell; Maximizing the number of TC Products utilized by client for a holistic experience Basic Qualifications Basic Qualifications   High School Diploma/GED required 1 + years of relevant online media experience (implementing and managing Digital Media campaigns through either Paid Search, Paid Social, Paid Display, Programmatic or Email Marketing) 1+ years in a client facing role, with a demonstrated passion for innovation, strategy, thinking outside of the box and establishing positive customer relationships, every time Additional Characteristics Bachelor’s Degree Experience in Google Analytics and Google AdWords 1 + years of relevant online media experience (implementing and managing Digital Media campaigns through Display Remarketing and TripAdvisor) 1+ years of experience with successful management of projects through organization, multi-tasking, prioritization, communication, and time management skills Knowledge and experience working with ad tags, basic HTML and rich media Media experience in the Hospitality industry a major advantage Ability to evaluate data trends, understand and evaluate budget/results, upsells, ROAS, margins and KPIs and other numeric data effectively Ability to professionally represent TravelClick at client meetings and on conference calls  Excellent interpersonal skills that encourage team cooperation, promote enthusiasm, and both demonstrate and motivate strategic thinking  Focused on team outcomes rather than individual success Ability to effectively influence key internal partners at all levels within the organization Strong copy writing skills and ability to communicate within guidelines Strong focus on outcomes; has initiative to drive results for excellent campaigns Big picture mindset that takes advantage of opportunities in order to help provide excellent service to clients Proficient in MS Office, with an expertise in MS Excel and PowerPoint Excellent oral and written communication skills  Click on link below to be directed to our website for your application process:  https://careers-travelclick.icims.com/jobs/3208/digital-media-campaign-manager---january-2019/job?mode=job&iis=Job+board&iisn=HIRE+VETERANS EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”
TravelClick, Inc. FL-Orlando | US-IL-Schaumburg Full-Time
TravelClick, Inc.
Dec 11, 2019
Inside Sales Representative Job Locations US-FL-Orlando Job ID 2019-3396 Featured
nside Sales Representative Job Locations US-FL-Orlando Job ID    2019-3396  Category Sales & Business Development Overview The successful Inside Sales Representative will be a hardworking and creative self-starter, with a proven track record in sales. The Inside Sales Representative will be responsible for prospecting & qualifying leads, consulting with clients, pitching new business, and closing sales across all TravelClick product lines. Additionally, he or she will be responsible for understanding need-based sales opportunity in an assigned portfolio and collaborating closely with Sales & Product groups across the organization to leverage relationships built in a matrixed industry to the best of their advantage to complete the sales process. Lastly, the successful candidate must provide accurate daily, weekly and monthly sales forecasts to management. Responsibilities Prospecting and lead generation for TravelClick solutions to hotel clients, including, independent boutique hotels, management companies, and/or branded properties In-depth discovery of customer needs to qualify and provide custom solutions to meet those needs Relationship building and cultivating Collaborating across sales teams and internal partners to drive sales process forward Outside-the-box thinking to develop new and unique sales tactics Phone-based selling to include online presentations and product demos Basic Qualifications Basic Qualifications   HS Diploma/GED required Knowledge of Microsoft Office Additional Characteristics Bachelor’s degree preferred 3+ years of sales experience Proven track record of sales performance in inside or outside sales, or a top performer in university setting Superior communicator Salesforce knowledge is a plus You are a Doer: You have a focused, “hunter” mentality to find, solicit, and drive new business to the company Credibility is earned at TravelClick through superior execution and getting things done You can get into the details and deliver results under highest expectations of time and quality Being practical and outcome-oriented are highly valued at TravelClick and lead to big wins Your organizational and multi-tasking skills are exceptional Be ready to get hands-on with all aspects of the daily needs You are Self-Motivated: You are always looking to learn more, learn new ways to accomplish and reach your goals Efficient time-management to focus on activities that grow pipeline and revenue is a must You can work independently, and you are also a motivated member of a team with a contagious, positive attitude You thrive in a fast-paced environment You take responsibility for your actions and outcomes You are Customer & Solution-Centric: You have the flexibility to think outside and inside the box You can put yourself in your customers’ shoes and have the ability to empathize with their hotelier-specific needs Grasping hotel-industry concepts and conveying how TravelClick solutions will help a customer win is a must You can foresee and identify needs of the customer and can translate those hotel-specific needs into actionable, product solutions You are a collaborator: There is no room for “I” at TravelClick. Every role and individual is in the organization to drive success for our customers You build trust across the organization by being a good listener and putting your acquired knowledge to effective use You know how to use the tools you are given to be successful You must be persuasive, confident, present well and communicate clearly and effectively to upper management, internal departments and customers You are willing to adjust course when appropriate new ideas, objections or feedback is raised You love working with people Click on link below to be directed to our website for your application process: https://careers-travelclick.icims.com/jobs/2117/inside-sales-representative/job LI-ER1 EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”
TravelClick, Inc. US-FL-Orlando Full-Time
TravelClick, Inc.
Dec 11, 2019
VoicePro Reservation Agent Job Locations US-FL-Orlando Job ID 2019-2868 Featured
VoicePro Reservation Agent Job Locations US-FL-Orlando Job ID 2019-2868 Category Customer Experience Overview As a VoicePro Reservation Agent, you will answer incoming calls and provide descriptive information regarding rooms, accommodations, rates, amenities, special packages and guest services, on behalf of properties across The Americas including independent hotels, luxury resorts, and large global brands, all while delivering excellent customer experiences.   Our Reservations Center is an efficient, fast paced, and exciting environment in which you will receive reservation calls from all over the world. This position offers a competitive hourly base rate plus the opportunity to earn $500.00+ per month or more from performance based incentives. New hires are immediately eligible for medical benefits with no waiting period and there are many opportunities to learn and to grow your career with TravelClick!  If you are an outgoing and persuasive person, with experience in customer service or sales roles in hospitality, travel, retail, restaurants, and/or call centers, you will fit in wonderfully among our sales and service driven team.    VoicePro is a 24x7 call center; therefore, we are looking for someone with open availability.  Responsibilities Drive revenue through the selling and up selling of reservations, room types and additional items. Provide quality customer service on every call. Answer customer inquiries, providing professional assistance to potential and existing guests on every call. Provide detailed descriptions of destinations, resort accommodations and products. Provide accurate pricing on all products i.e. accommodations, airline and packages. Suggest products to enhance stay and enjoyment. Up sell products and accommodations whenever possible. Accurately input all data required to complete transactions. Operate multiple computer applications accurately and effectively. Meet and or exceed defined sales goals and targets. Basic Qualifications Basic Qualifications High School Diploma/ GED required 6+ months of experience in Customer Service  Ability to work nights and weekends Additional Characteristics  Bachelor's degree preferred Excellent listener and communicator Proven track record of efficient problem-solving Ability to successfully multitask in fast paced environment using multiple computer applications Proven strong sales, service and closing skills with the ability to overcome objection Background in the travel and trade industry is a plus Experience working is fast paced work environment Hospitality and Service Minded Sales and Service Driven Fluency in another language such as Spanish, Portuguese or French is a plus Click on link below to be directed to our website for your application process: https://careers-travelclick.icims.com/jobs/2868/voicepro-reservation-agent/job   EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”
TravelClick, Inc. US-FL-Orlando Full-Time
Enercon Services, Inc.
Nov 27, 2019
Customer Outreach Representative Field Position Naples, FL IMMEDIATE HIRE Featured
ENERCON Services is currently seeking Customer Outreach Representatives  in the Naples, FL area.  This is a unique and challenging opportunity to interface with our current and future customers, work on exciting projects and through good business, maximize our customer base and increase profitability.  The individual selected for this position will have a natural ability to work with the public, be persuasive and gain our future customer's trust. This  is a  field position  that will require you to be in the field at least 80% of the time.  Responsibilities Making contact with each assigned property owner Build positive relationships with customers Discussing the project and proposed equipment placement with customers/property owners Gaining the customer’s agreement to proceed with the project as planned Acquiring the property owner’s signature on any necessary easements and acknowledgement forms Facilitate on-going communication with the property owners and property occupants throughout all stages of the project, in accordance with client's policies and procedures Providing service and customer support during field visits or dispatches Provide service and customer support during field visits or dispatches Produce timely and detailed service reports Follow all company’s filed procedures and protocols Cooperate with technical team and share information across the organization Comprehend customer requirements and make appropriate recommendations/briefings Requirements Associates Degree in Marketing, Business, Communication or related field and minimum of 3 years experience - OR - High School Diploma or GED; and minimum of 5 years experience  English literacy (Bilingual Spanish/Portuguese Preferred) Ability to work flexible shifts and to adapt to changing work schedules Familiarity with mobile tools and applications (IE Ipad) Ability to pass a pre-employment and random drug and alcohol screenings Ability to pass ENERCON and client specific background checks and an annual motor vehicle record (MVR) according to company and client policies Physical requirements include walking outdoors with exposure to hot, cold, wet, humid or windy conditions caused by the weather We do not sponsor employees for work authorization in the U.S. for this position. The salary range for this position will be $19-$21 per hour. CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION:  https://cho.tbe.taleo.net/cho02/ats/careers/v2/viewRequisition?org=ENERCON2&cws=37&rid=2396 ENERCON Services is a long standing and well respected engineering and technical services consulting company.  We provide premiere services to companies in the energy, utility and industrial sectors, as well as to governmental agencies across the U.S. and Internationally. ENERCON is fully owned by our employees and offers excellent benefits and career opportunities.  To learn more about ENERCON, visit us at www.enercon.com.  ENERCON does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
Enercon Services, Inc. Naples, FL, USA Full-Time
Enercon Services, Inc.
Nov 27, 2019
Customer Outreach Representative Fort Myers, FL Field Position - IMMEDIATE HIRE Featured
ENERCON Services is currently seeking Customer Outreach Representatives  in the Fort Myers, FL area.  This is a unique and challenging opportunity to interface with our current and future customers, work on exciting projects and through good business, maximize our customer base and increase profitability.  The individual selected for this position will have a natural ability to work with the public, be persuasive and gain our future customer's trust. This  is a  field position  that will require you to be in the field at least 80% of the time.  Responsibilities Making contact with each assigned property owner Build positive relationships with customers Discussing the project and proposed equipment placement with customers/property owners Gaining the customer’s agreement to proceed with the project as planned Acquiring the property owner’s signature on any necessary easements and acknowledgement forms Facilitate on-going communication with the property owners and property occupants throughout all stages of the project, in accordance with client's policies and procedures Providing service and customer support during field visits or dispatches Provide service and customer support during field visits or dispatches Produce timely and detailed service reports Follow all company’s filed procedures and protocols Cooperate with technical team and share information across the organization Comprehend customer requirements and make appropriate recommendations/briefings Requirements Associates Degree in Marketing, Business, Communication or related field and minimum of 3 years experience - OR - High School Diploma or GED; and minimum of 5 years experience  English literacy (Bilingual Spanish/Portuguese Preferred) Ability to work flexible shifts and to adapt to changing work schedules Familiarity with mobile tools and applications (IE Ipad) Ability to pass a pre-employment and random drug and alcohol screenings Ability to pass ENERCON and client specific background checks and an annual motor vehicle record (MVR) according to company and client policies Physical requirements include walking outdoors with exposure to hot, cold, wet, humid or windy conditions caused by the weather We do not sponsor employees for work authorization in the U.S. for this position. The salary range for this position will be $19-$21 per hour. CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION:  https://cho.tbe.taleo.net/cho02/ats/careers/v2/viewRequisition?org=ENERCON2&cws=37&rid=2397 ENERCON Services is a long standing and well respected engineering and technical services consulting company.  We provide premiere services to companies in the energy, utility and industrial sectors, as well as to governmental agencies across the U.S. and Internationally. ENERCON is fully owned by our employees and offers excellent benefits and career opportunities.  To learn more about ENERCON, visit us at www.enercon.com.  ENERCON does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
Enercon Services, Inc. Fort Myers, FL, USA Full-Time
Professional Diversity Network
Dec 14, 2019
Healthcare Customer Service Representative
Working Solutions Job Locations US-FL-Melbourne Category Customer Service/Support Overview Conducts outreach phone calls to Veterans to enroll them into the Healthcare Program and document care preferences. Assures accurate data entry and completion of preference data in the medical management system. Accurately assesses caller requests outside of preference scope of work and routes to appropriate team for customer resolution. Works in a fast-paced, work at home, customer service environment. Responsibilities Manages multiple tasks lists in accordance with directed timelines. Manages calls daily and adheres to quality and other production standards. Initiates automated or live outbound phone calls to veterans to opt them into the Healthcare Program and/or obtain veteran appointing preferences. Records preferences and tracks veteran questions thoroughly in the medical management system. Consistently displays professional and courteous service skills to internal and external customers. Accurately triages veteran questions and appointing preferences to the appropriate team to follow up with veterans regarding specific aspects of the VA program. Protects the privacy of health information of patients when using or disclosing Protected Health Information (PHI). PHI is any information about health status or healthcare services that is linked to an individual. Takes appropriate measures to comply with HIPAA regulations to protect privacy of beneficiaries' health information. Documents all communications involving veteran and provider contacts. Identifies potential discrepancies in the medical management system to ensure quality program compliance. Consistently meets department productivity and performance metrics. Performs other duties as assigned. Contractors must be able to provide at least 20 hours per week on this program during the client's operating hours. Qualifications Education and Experience: At least one year experience in a high-volume customer service role (i.e. call center, retail or similar environment) or military service. Experience using Microsoft Office products and the internet. Experience in the healthcare industry. Knowledge of call center dialer systems. Competencies: Technical Skills: Proficient data entry skills; ability to achieve a "Meets Expectations" rating or higher on scorecard. Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues. Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented. Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume. Information Management: Ability to manage large amounts of complex information easily, communicate clearly and draw sound conclusions. Independent Thinking / Self-initiative: Critical thinker with ability to focus on things that matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources. Empathy / Customer Service: Customer-focused behavior; helping approach, including listening skills, patience, respect and empathy for another's position. Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach are required. Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, Intranet, the internet, and software applications. Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; and collaborate. Commitment to Task: Ability to conform to established policies and procedures; exhibit high motivation. Contractors on this program will need to successfully pass a background check to work. The background check will consist of a Social Security number verification, National Sex Offender Registry report and a criminal history check. We are currently not accepting applications from candidates residing in CA, NY, PA or WA. PM16
Professional Diversity Network Melbourne, FL, USA Full-Time
Professional Diversity Network
Dec 14, 2019
Healthcare Customer Service Representative
Working Solutions Job Locations US-FL-Miramar Category Customer Service/Support Overview Conducts outreach phone calls to Veterans to enroll them into the Healthcare Program and document care preferences. Assures accurate data entry and completion of preference data in the medical management system. Accurately assesses caller requests outside of preference scope of work and routes to appropriate team for customer resolution. Works in a fast-paced, work at home, customer service environment. Responsibilities Manages multiple tasks lists in accordance with directed timelines. Manages calls daily and adheres to quality and other production standards. Initiates automated or live outbound phone calls to veterans to opt them into the Healthcare Program and/or obtain veteran appointing preferences. Records preferences and tracks veteran questions thoroughly in the medical management system. Consistently displays professional and courteous service skills to internal and external customers. Accurately triages veteran questions and appointing preferences to the appropriate team to follow up with veterans regarding specific aspects of the VA program. Protects the privacy of health information of patients when using or disclosing Protected Health Information (PHI). PHI is any information about health status or healthcare services that is linked to an individual. Takes appropriate measures to comply with HIPAA regulations to protect privacy of beneficiaries' health information. Documents all communications involving veteran and provider contacts. Identifies potential discrepancies in the medical management system to ensure quality program compliance. Consistently meets department productivity and performance metrics. Performs other duties as assigned. Contractors must be able to provide at least 20 hours per week on this program during the client's operating hours. Qualifications Education and Experience: At least one year experience in a high-volume customer service role (i.e. call center, retail or similar environment) or military service. Experience using Microsoft Office products and the internet. Experience in the healthcare industry. Knowledge of call center dialer systems. Competencies: Technical Skills: Proficient data entry skills; ability to achieve a "Meets Expectations" rating or higher on scorecard. Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues. Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented. Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume. Information Management: Ability to manage large amounts of complex information easily, communicate clearly and draw sound conclusions. Independent Thinking / Self-initiative: Critical thinker with ability to focus on things that matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources. Empathy / Customer Service: Customer-focused behavior; helping approach, including listening skills, patience, respect and empathy for another's position. Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach are required. Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, Intranet, the internet, and software applications. Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; and collaborate. Commitment to Task: Ability to conform to established policies and procedures; exhibit high motivation. Contractors on this program will need to successfully pass a background check to work. The background check will consist of a Social Security number verification, National Sex Offender Registry report and a criminal history check. We are currently not accepting applications from candidates residing in CA, NY, PA or WA. PM16
Professional Diversity Network Miramar, FL, USA Full-Time
Professional Diversity Network
Dec 14, 2019
Customer Care Call Center - $13.00
Walgreens Responsibilities Job Summary In accordance with state and federal regulations, performs data entry and patient registration. Responsible for resolution of third party rejects and responding to high volume customer inquiries, working under direct supervision. Follows standard operating procedures and performs duties in accordance with Company policies and procedures. Responsible for using pharmacy systems to obtain patient and drug information. Duties may vary based on assigned department.. Job Responsibilities Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions. Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed. Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements. Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third Party Rejects. Provides assistance to Pharmacists, both those in the facility and those at other locations. Identifies and communicates issues to senior level staff as appropriate. Must obtain active technician license or certification within the first 90 days, and maintain an active technician license or certification. Walgreens, one of the nation's largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health and wellbeing enterprise. More than 10 million customers interact with Walgreens each day in communities across America, using the most convenient, multichannel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services and advice. Walgreens operates 8,175 drugstores with a presence in all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands. Walgreens omnichannel business includes Walgreens.com. Approximately 400 Walgreens stores offer Healthcare Clinic or other provider retail clinic services. As the neighborhood drugstore and retailer, our goal is to make health and happiness simpler, easier and within reach. And we remain a trusted wellness provider offering convenient access to important health services, such as immunizations and an array of pharmacy services that can help patients improve their health. To our team members, Walgreens represents a unique opportunity to excel in their careers in a welcoming and inclusive environment. We offer the chance to work in a truly supportive environment, and be a part of a progressive organization dedicated to the well-being of our customers, team members and the communities we all call home.
Professional Diversity Network Orlando, FL, USA Full-Time
Professional Diversity Network
Dec 14, 2019
CUSTOMER SERVICE ASSOCIATE
Walgreens Overview As a Customer Service Associate, you are the face of Walgreens - the person who helps fulfill our mission of making people's lives a little easier. Along with providing friendly, courteous and efficient service to our customers, Customer Service Associate are also responsible for everything from cash register operations and customer service to merchandising, store inventory and maintaining store signage and displays. It's a great introduction to the Walgreens organization, with opportunities to excel in this position for years to come or explore a variety of opportunities. Responsibilities Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations Provides customers with courteous, friendly, fast, and efficient service. Recommends items for sale to customer and recommends trade-up and/or companion items. Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. Implements Company asset protection procedures to identify and minimize profit loss. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. Has working knowledge of store systems and store equipment. Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Attends training and completes PPLs requested by Manager or assigned by corporate.
Professional Diversity Network Fort Lauderdale, FL, USA Full-Time
Professional Diversity Network
Dec 14, 2019
Customer Service Associate
Walgreens Overview As a Customer Service Associate, you are the face of Walgreens - the person who helps fulfill our mission of making people's lives a little easier. Along with providing friendly, courteous and efficient service to our customers, Customer Service Associate are also responsible for everything from cash register operations and customer service to merchandising, store inventory and maintaining store signage and displays. It's a great introduction to the Walgreens organization, with opportunities to excel in this position for years to come or explore a variety of opportunities. Responsibilities Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations Provides customers with courteous, friendly, fast, and efficient service. Recommends items for sale to customer and recommends trade-up and/or companion items. Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. Implements Company asset protection procedures to identify and minimize profit loss. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. Has working knowledge of store systems and store equipment. Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Attends training and completes PPLs requested by Manager or assigned by corporate.
Professional Diversity Network Miami, FL, USA Full-Time
HEI Hotels and Resorts
Dec 14, 2019
PBX Operator
Location: US-FL-Duck Key# of Openings: 1Category: Front DeskPosition Type: Regular Full-TimeFLSA Status: Non-ExemptAbout UsSince opening in 1984, Hawks Cay Resort has been seen as a leader in the hospitality industry providing Great Service, for a Great Stay. Today, Hawks Cay Resort is working to become widely recognized and admired as a world class ICONIC resort. This is made possible by the result of our Crew Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of the following Values:Teamwork - We work together to achieve a common goal.Respect - We care about the feelings and beliefs of others.Integrity - We conduct our work and relationships in an honest and fair manner.Creativity - We change what exists into something better.Excellence - We want our resort to be iconic - set the standard.Passion - We love what we do and it shows!In addition, we look for the demonstration of the following key attributes in our Crew Members:• Caring• Reliable• Energetic• Wow our GuestWHAT CAN YOU EXPECT FROM HAWKS CAY RESORT?Hawks Cay Resort is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Holiday benefits. For your financial wellness Hawks Cay Resort provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing Hawk Cay Resort as the employer of your future.We also look to support every Crew Member in a safe work environment, Hawks Cay Resort has dedicated Leaders who will train all Crew Member on safety awareness and prevent accidents in the workplace. Ultimately, maintaining a safe environment is a team effort. OverviewSupport the Front Office in providing superior guest service by fielding all guest issues and requests received by telephone with the goal of addressing and resolving any problems in an efficient and timely manner.ResponsibilitiesPromptly answer telephone calls, greet callers with a positive and clear voice. Listen to ascertain the correct extension. Reading and using a moderately complex computer console, direct calls to appropriate line. Requires sitting in a confined space for long periods of time to continuously perform essential functions.Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages from the computer as requested. Read and verbally recite exact messages for guests.Receive wake up call information, input cautiously into the automated wake-up system and verbally confirm time to guest.Page guests and patrons using the public address system in a courteous and clear manner.Act as dispatcher for security, guest services and property operations associates. Provide timely information via paging system and two way radios to associates in response to emergencies and guest requests such as plumbing problems, airport shuttle service, etc.Briefly answer basic inquiries, time, extension numbers, outlet hours, etc.Immediately answer the emergency line, listen to details to identify nature of problem and respond appropriately in accordance with established procedures. Initiate emergency response as necessary and legibly document pertinent details.Remain calm and polite especially during emergency situations or heavy hotel activity. Resolve complications and complaints such as missed wake up calls or missed messages using previous experience and good judgment.Comply with attendance rules and be available to work on a regular basis.Perform any other job related duties as assigned. QualificationsMust communicate well with guests.Ability to effectively deal with associates and customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.Ability to access and accurately input information using a moderately complex computer system with or without reasonable accommodation.Ability to sit and continuously perform essential job functions in confined spaces in close proximity to other associates with or without reasonable accommodation.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. BenefitsSince opening in 1984, Hawks Cay Resort has been seen as a leader in the hospitality industry providing Great Service, for a Great Stay. Today, Hawks Cay Resort is working to become widely recognized and admired as a world class ICONIC resort. This is made possible by the result of our Crew Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of the following Values:Teamwork - We work together to achieve a common goal.Respect - We care about the feelings and beliefs of others.Integrity - We conduct our work and relationships in an honest and fair manner.Creativity - We change what exists into something better.Excellence - We want our resort to be iconic - set the standard.Passion - We love what we do and it shows!In addition, we look for the demonstration of the following key attributes in our Crew Members:CaringReliableEnergeticWow our GuestWHAT CAN YOU EXPECT FROM HAWKS CAY RESORT?Hawks Cay Resort is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Holiday benefits. For your financial wellness Hawks Cay Resort provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing Hawk Cay Resort as the employer of your future.We also look to support every Crew Member in a safe work environment, Hawks Cay Resort has dedicated Leaders who will train all Crew Member on safety awareness and prevent accidents in the workplace. Ultimately, maintaining a safe environment is a team effort. Hawks Cay Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI116345914
HEI Hotels and Resorts Duck Key, FL 33050, USA
HEI Hotels and Resorts
Dec 14, 2019
Bell/Luggage Attendant
Location: US-FL-Fort Lauderdale# of Openings: 1Category: Front DeskPosition Type: Regular Full-TimeFLSA Status: Non-ExemptAbout UsEscape to The Westin Fort Lauderdale Beach Resort and discover the "Venice of America." Spectacular views of the ocean or Intracoastal Waterway and the sound of lapping waves stimulate your senses, day and night. We are the best place to work on the beach according to our associates with an AOS score of 95%. We offer free employee lunch, free parking, and monetary incentives based off of Trip Advisor and GSS mentions. Come find your home away from home and join the Westin team today! OverviewServe guests in hospitable manner to ensure positive guest experience during arrival and departure.ResponsibilitiesShow guests to room assisting with their luggage.Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions.Check luggage for hotel guests both for day and overnight.Maintain the designated station in the lobby, standing alert to be easily summoned for fronts.Open doors and greet guests in a friendly and courteous manner.Maintain the cleanliness of the bell stand, lobby and baggage room. Keep lobby door and windows clean when not busy with guests.Post the daily events board and entertainment board in the lobby.Maintain an open communication line through all shifts by proper use of intershift log.Deliver messages and valet to guest rooms.Perform pick ups and drop-offs at the airport for the guests in a timely and friendly manner and inspect vehicles.May perform the duties of a valet as required.Assist front desk with key inventory twice weekly.Comply with attendance rules and be available to work on a regular basis.Perform any other job related duties as assigned. QualificationsHigh school diploma or equivalent required.Hotel experience preferred.Ability to communicate with guests, respond to questions, knowledge of hotel service, local area events and activities.Ability to drive vans, limousines and automobiles. Must have an excellent driving record as verified by a Motor Vehicle Report with or without reasonable accommodation.Ability to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage with sufficient manual dexterity in both hands to be able to load and unload luggage up to 75 lbs. with or without reasonable accommodation.Ability to stand, walk and/or sit and continuously perform essential job functions with or without reasonable accommodation.Perform tasks requiring bending, stooping, kneeling and/or walking with or without reasonable accommodation.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI116345955
HEI Hotels and Resorts Fort Lauderdale, FL, USA
DynCorp International LLC
Dec 14, 2019
Aircraft Mechanic I
Job Summary None Principle Accountabilities Inspects, evaluates and repairs aircraft flight surfaces, structure, fuel tanks, survival equipment and wheel & tire assemblies for assigned and transient aircraft and support equipment. Operates all associated ground support equipment and uses hand tools, special tools, fixtures and adhesives applicable to return aircraft to operational condition. Evaluates, designs, and manufactures logistics improvement projects for Special Air Mission Aircraft. Researches technical data and manufactures structural components, cables, and maintenance, and repair of assigned aircraft and associated equipment. Uses maintenance drawings and blueprints to accomplish repairs on assigned equipment. Perform aircraft and equipment corrosion inspections. Remove and treat corrosion, and apply protective coatings on aircraft and support equipment. Inspect, repair, overhaul and modify fuel systems equipment and fuel cells. Inspect, repair and repack emergency life rafts, life preservers, and escape slides. Perform shop and flightline maintenance ensuring aircraft structural integrity. Coordinates maintenance efforts with the Maintenance Aircraft Coordination Center and Production Supervisors. Documents discrepancies in applicable forms. Uses Core Automated Maintenance System (CAMS) computers. Ensures compliance with applicable safety, housekeeping, tool control, and FOD prevention programs. Must be able to work day shift, swing shift, night shift, and/or weekend shift as required. Receives cross-utilization training to perform maintenance tasks associated with welding and machining. Shall perform other duties as may be assigned, to include TDY and travel. Knowledge & Skills Must have a working knowledge of aircraft repair procedures for surfaces, structure, fuel cell or wheel & tire assemblies. A working knowledge of corrosion control techniques and base, federal and Company procedures for handling and disposal of hazardous waste materials is required. Experience & Education Must be able to read, write, speak and understand English. The ability to read and interpret data is required. Completion of specialized courses in aircraft structural repair is required. An FAA Airframe Certificate and or Repairman's Certificate may be required. Must be able to obtain and maintain a Secret security clearance and Government flightline driver's license. Physical Requirements/Working Environment Occasional lifting of objects weighing up to 50 pounds is required. Travel None
DynCorp International LLC Pensacola, FL, USA Full-Time
DynCorp International LLC
Dec 14, 2019
Maintenance Control Coordinator
Job Summary The Maintenance Control Coordinator performs administrative duties using computer, and other associated equipment within maintenance control. Assigns aircraft to the daily flight schedule. Releases aircraft "Safe for Flight" in accordance with the OPNAV 4790.2B series. Monitors maintenance schedules for accuracy and completion. Principal Accountabilities Be familiar with duties assigned to all personnel within the Maintenance Control Work Center. Process Visual Information Display System/Maintenance Action Forms (VIDS/MAF) from aircrew or maintenance technicians in accordance with OPNAVINST 4790.2 Series, Navy, and Company Instructions. Screen completed VIDS/MAFs for correct entries and data. Maintain Aircraft Discrepancy Book (ADB) in accordance with OPNAVINST 4790.2 Series. When qualified and assigned by the Maintenance Control Supervisor, assist in scheduling aircraft into the maintenance program to ensure maximum availability of assets, become designated to release all TMS aircraft "Safe for Flight". Coordinate the daily flight schedule and configuration requirements with duty and applicable work centers. Coordinate and screen Daily/Turnaround and special inspections as well as component and hi-time requirements to ensure aircraft are current for the flight schedule. Assist in coordinating aircraft moves and static display requirements. Liaison with base personnel for other requirements to include but not limited to fuel, hush house, corrosion hangar etc. Will be required to work in conjunction with the down desk supervisor to accomplish all tasks at hand. During detachments may be required to coordinate maintenance tasks, to accomplish the flight schedule. Perform all other required duties as applicable and assigned by supervision. Knowledge & Skills Must be knowledgeable of technical directives, NAMP programs, and shall be knowledgeable of and understand basic supply procedures. Maintenance Coordinator shall have experience writing with clarity and technical accuracy, and exhibit leadership and ensure adherence to all applicable policies and procedures. Possess a high degree of expertise in the control and coordination of aircraft maintenance. Thorough working knowledge of applicable maintenance/technical manuals and publications. Thorough working knowledge of aircraft maintenance records. Working understanding of the aircraft and aircraft systems. Ability to schedule and track aircraft maintenance including inspections, preservations, oil sampling and engine washes and rinses. Ability to operate two-way communication equipment and speak in a clear and concise manner. Must be customer oriented. Experience & Education Shall possess an extensive background in the field of aircraft maintenance and material support. Minimum of eight years' experience within the last 15 years in direct aircraft maintenance repair, inspection, and modification. Of the eight years' experience in aircraft maintenance, six years shall be in a maintenance control position that includes responsibility for assigning workloads as well as duties for entire shifts. Must have experience coordinating daily flight operations personnel supporting scheduled and unscheduled maintenance. Recent experience with F-18 (A-F), EA-18G, E-2C, MH-60S or F-16A&B aircraft strongly preferred. Physical Requirements/Working Environment This classification activity is usually accomplished in a hangar/shop/flight line environment and as such requires the scope of physical movements and postures normally associated with these activities. May be required to lift objects whose weight normally will not exceed 50 pounds. Special vision abilities required to perform this job are close vision, peripheral vision, depth perception and the ability to adjust and focus. The diversity of work conditions may range from an environment where there is little or no physical discomfort, to an environment where inclement weather may subject individual to severe changes of temperature; wind, rain, snow, ice, etc. May be required to work in areas where high noise hazards prevail. May be exposed to fumes or airborne particles. Employee may be exposed to electrical shock hazards. Travel May be required to perform off-site service on assigned detachments. Qualifications: Previous Safe for Flight Qualification required
DynCorp International LLC Milton, FL, USA Full-Time
DynCorp International LLC
Dec 14, 2019
Scheduled Maintenance Mechanic I
Job Summary Performs organizational and intermediate level maintenance on TH-57 aircraft. Is responsible for servicing, troubleshooting, repairing and modifying aircraft systems to ensure continued airworthiness. These tasks are performed on avionics & electrical systems, engines, flight controls and airframe components. Repairs are performed using hand tools, power tools, machines, and equipment such as shears, sheet metal brake, welding equipment, rivet gun, and drills. Reads and interprets manufacturers' maintenance manuals, service bulletins, and other specifications to determine feasibility and method of repairing or replacing malfunctioning or damaged components. Principal Accountabilities Work Tasks: The following tasks are examples of the effort required to perform the duties outlined in the purpose of the position. This list is not all-inclusive. Perform duties as outlined in the purpose of this position. Comply with written Customer and company maintenance and logistics procedures and policies. Comply with the FAA regulations as applicable. Know, understand and comply with the requirements outlined in the contract performance work statement (PWS). Comply with aircraft records procedures outlined in DA PAM 738-751. Ensure aircraft discrepancies are properly recorded in accordance with approved maintenance procedures and within the terms of the contract. Know and understand the functions and requirements of computerized maintenance software. Maintain a clean and organized work place. Perform aircraft recovery missions as necessary. Deploy the overseas locations to support operations requirements. Perform engine run or taxi operations. Meet requirement to obtain certification within 12 months of employment. Perform other duties as assigned by Management. May be required to work and/or rotate for a multiple shift operation. Required to provide own hand tools, marked, shadowed and inventoried AR I/A/W 95.20 (GOP). Reports To: Site Supervisor or AM3 Knowledge & Skills Must be able to speak, read, write and understand English. Reliable, self-motivated, and able to deal with stressful situations and timelines while maintaining professional and non-confrontational attitude. Experience & Education Must have three (3) years documented experience as a practicing aircraft mechanic (either fixed wing or helicopter). A or P license will be considered equivalent to 18 months of experience each for this job classification only. High School degree or equivalent required. FAA Airframes or Power Plants License (A or P)* preferred GSE Licensing * Hazardous Materials Certification # Hydraulic Fluid Sampling Certification Aircraft Towing Certification Physical as required by NAVAIR 3710.1Series Airfield Operators License Valid State Driver License Physical Requirements/Working Environment The diversity of work conditions may range from an environment where there is little or no physical discomfort, to an environment where inclement weather may subject individual to severe changes of temperature, wind, rain, etc. May be required to work in areas where high noise hazards prevail. May be exposed to fumes or airborne particles. May be exposed to electrical shock hazards. Be physically able to perform aircraft mechanic duties: Ability to move freely about the interior and in the unpressurized area aft of the aft pressure bulkhead and meet aircraft specific specs for weight limit. Stand, squat, sit, walk, work with arms overhead for extended periods of time. Pull, push, lift up to 50 lbs.
DynCorp International LLC Milton, FL, USA Full-Time
Professional Diversity Network
Dec 13, 2019
Customer Service Associate
Walgreens Overview As a Customer Service Associate, you are the face of Walgreens - the person who helps fulfill our mission of making people's lives a little easier. Along with providing friendly, courteous and efficient service to our customers, Customer Service Associate are also responsible for everything from cash register operations and customer service to merchandising, store inventory and maintaining store signage and displays. It's a great introduction to the Walgreens organization, with opportunities to excel in this position for years to come or explore a variety of opportunities. Responsibilities Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations Provides customers with courteous, friendly, fast, and efficient service. Recommends items for sale to customer and recommends trade-up and/or companion items. Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. Implements Company asset protection procedures to identify and minimize profit loss. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. Has working knowledge of store systems and store equipment. Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Attends training and completes PPLs requested by Manager or assigned by corporate.
Professional Diversity Network Tallahassee, FL, USA Full-Time
Professional Diversity Network
Dec 13, 2019
Customer Service Associate
Walgreens Overview As a Customer Service Associate, you are the face of Walgreens - the person who helps fulfill our mission of making people's lives a little easier. Along with providing friendly, courteous and efficient service to our customers, Customer Service Associate are also responsible for everything from cash register operations and customer service to merchandising, store inventory and maintaining store signage and displays. It's a great introduction to the Walgreens organization, with opportunities to excel in this position for years to come or explore a variety of opportunities. Responsibilities Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations Provides customers with courteous, friendly, fast, and efficient service. Recommends items for sale to customer and recommends trade-up and/or companion items. Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. Implements Company asset protection procedures to identify and minimize profit loss. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. Has working knowledge of store systems and store equipment. Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Attends training and completes PPLs requested by Manager or assigned by corporate.
Professional Diversity Network Clearwater, FL, USA Full-Time
Professional Diversity Network
Dec 13, 2019
Customer Service Associate
Walgreens Overview As a Customer Service Associate, you are the face of Walgreens - the person who helps fulfill our mission of making people's lives a little easier. Along with providing friendly, courteous and efficient service to our customers, Customer Service Associate are also responsible for everything from cash register operations and customer service to merchandising, store inventory and maintaining store signage and displays. It's a great introduction to the Walgreens organization, with opportunities to excel in this position for years to come or explore a variety of opportunities. Responsibilities Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations Provides customers with courteous, friendly, fast, and efficient service. Recommends items for sale to customer and recommends trade-up and/or companion items. Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. Implements Company asset protection procedures to identify and minimize profit loss. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. Has working knowledge of store systems and store equipment. Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Attends training and completes PPLs requested by Manager or assigned by corporate.
Professional Diversity Network Lithia, FL, USA Full-Time
Professional Diversity Network
Dec 13, 2019
Customer Service Associate
Walgreens Overview As a Customer Service Associate, you are the face of Walgreens - the person who helps fulfill our mission of making people's lives a little easier. Along with providing friendly, courteous and efficient service to our customers, Customer Service Associate are also responsible for everything from cash register operations and customer service to merchandising, store inventory and maintaining store signage and displays. It's a great introduction to the Walgreens organization, with opportunities to excel in this position for years to come or explore a variety of opportunities. Responsibilities Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations Provides customers with courteous, friendly, fast, and efficient service. Recommends items for sale to customer and recommends trade-up and/or companion items. Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. Implements Company asset protection procedures to identify and minimize profit loss. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. Has working knowledge of store systems and store equipment. Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Attends training and completes PPLs requested by Manager or assigned by corporate.
Professional Diversity Network Greenacres, FL, USA Full-Time

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