Aug 12, 2022
Company Name: InTempo Software Description Job Duties: Answers customer phone calls and records customer problems in a customer call tracking application. Utilizes knowledge of application software, hardware platforms, and underlying database management system to resolve customer application software issues. Provides workarounds to customers when software modifications are not immediately available. Accurately determines the priority and severity of customer calls based on pre-determined definitions, the customer's description of the problem, and industry experience. Routes calls appropriately depending on customer's requirements, the nature of the defect, the priority of the defect, and responsible department. Communicates status to customers regarding ongoing analysis of existing calls and confirmed application issues. Interacts with customer and internal team members (QA/Deployment) to coordinate the deployment of fixes for application defects. Evaluates assigned calls...
InTempo Software
Indianapolis, IN, USA
Full-Time