Mar 04, 2019
$30,000 - $50,000 yearly
The Auto Shop is excited to announce the addition of the position of Service Adviser to our team! The Service Adviser greets customers, listens to the description of the customer’s problems or services needed, determines the type of services needed and prepares service orders with mechanics assistance. If a vehicle requires additional repairs not covered in the original order, then Adviser is responsible for estimating cost and telephone/text the customer for permission to do the work. Great communication skills and sales ability are necessary for the success in this position. You must have the ability to explain to customers the value of our service and parts we provide.
You would be performing the following tasks:
Advise customers about necessary service for routine maintenance or set up future maintenance appointments
Confer with customers about the results of the electronic vehicle inspection results, recommend corrective procedures, and prepare accurate work order for needed repairs.
Explain the work performed and the charges to the customer
Handle customer concerns and complaints and maintaining record of those
Assist with coordination of alternative transportation, rental car reservations, shuttle, etc.
Performs opening and closing responsibilities
Will be required to:
Attend 3 day Adviser training off site
Attend evening training classes ( approximately once a month )
Troubleshoot-Determine cause of operating errors and deciding what action to take
Reading Comprehension-Understanding written sentences and paragraphs in work-related documents and strong attention to detail
Writing-Communicating effectively in writing as appropriate for the needs of the audience and the ability to edit mechanics notes and information
Speaking-Talking with others to convey information effectively and with sense of empathy when necessary
Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Mechanical-Knowledge of machines and tools, including their designs, uses, and general repair information
Mathematics -The ability to add, subtract, multiply or divide quickly and correctly
Ability to work a flexible schedule; generally work 7:30 am - 5:30 pm Monday through Friday
A valid drivers ’ license and a good clean driving record
Ability to work with b asic computer and programs. Also, the ability to work with personal devices
Ability to l ift objects weighing between 25-50 lbs.
Stand for long periods of time without resting; work in areas that require kneeling, crouching, or crawling
High school diploma or GED
Service Excellence - Provide the best, world class service, achieving excellence each day
Integrity - Act with honesty and integrity without compromising the truth
Teamwork - Support each other's efforts, remain loyal to one another, and care for each other both personally and professionally
Safety - Ensure the safety of people while making sure they have a trouble free experience
Commitment - Stay committed to great products, services and other initiatives that impact lives both within and outside the organization
Efficiency - Be efficient and effective in our approach to providing the best products and solutions to our customers with each contact
Accountability - Take responsibility for our actions that influence the lives of our customers and fellow workers
Profit Growth for ALL- Every business needs to run a profit in order to keep the company alive and healthy. Ability to deliver each competency at the highest level drives the financial results for everyone in the organization.
We provide a top notch salary, great benefits like healthcare, vacation, Sam’s club membership, bonus program for hitting key performance targets, Spiff program for selling services above and beyond your regular salary, and the ability to move up within the organization! We are family oriented and provide our team the best training and tools! We would love for you to join us!
Come interview us at The Auto Shop 612 Missouri Blvd Court, Jefferson City MO 65109 and see if you would like to be a part of our great team! We would love to meet you!
The Auto Shop
Jefferson City, MO, USA