Sep 20, 2019
Responsibilities & Essential Functions: Processes customer orders by telephone, fax, and/or computer. Provides established pricing, delivery, and other related information to customers and company personnel. Responds to customer questions about billing and orders while providing customers with courteous, knowledgeable service. Maintains appropriate records and filing. Prepares and maintains required reports, spreadsheets, documents in line with policy and procedures. Handle new customer inquiries; send/receive documents and paperwork timely and accurately with the ability to explain terms and conditions. Obtain Purchase Orders from clients to ensure proper payment and agreement of terms. Communicate with all departments regarding new account set up and the progression of order processing. Prepare cash, check, and credit deposits for drivers and bulk plants. Process customer payment in form of cash, check, or credit. Create tickets for next day customer deliveries. Prepare and maintain records of all Driver tickets. Manage reoccurring company delivery orders by ensuring that a delivery schedule has been set up in the system. General office duties, including maintaining sign in/out record of packages received by UPS/FedEx/USPS/etc. to ensure proper package delivery. Liaison between various vendors, customer base, and internal stakeholders. Cross-trained to back-up the dispatcher role as needed. Cross-trained to support invoicing as needed. Special Projects as assigned. *All other duties as assigned Education, Experience and Skill Requirements: High school diploma or equivalent required. Associate’s degree preferred. 1 year of customer service experience required. 3 years of customer service experience preferred. High attention to detail with the ability to multitask. Customer focus with the ability to adapt/respond to different types of customer inquiries or concerns. Must work well under pressure and with deadlines. Microsoft Office product knowledge, Microsoft Excel skills specifically preferred. Highly reliable with a friendly disposition. Licensure/Certification: Valid State Driver’s License, proof of insurance, and reliable transportation is required. Must be able to pass an MVR. Please click on link below to be directed to our website for your application process: https://recruiting.ultipro.com/SPR1005/JobBoard/17902b3d-1500-1fbc-82f1-12a85d5288ed/OpportunityDetail?opportunityId=6c7fe1e9-8fbb-4fc9-9617-0e570bcf7c1d Ability to travel between the Greensburg, Carmichaels and Washington Offices as needed.
Sprague Operating Resources LLC Washington, PA Seasonal