Nov 11, 2019
CBRE We are Host! Designed to complement CBRE's occupier and landlord service offerings, the Host mission is to create and scale people-led, tech-enabled services that increase individual well-being, personal productivity and organizational effectiveness. JOB SUMMARY The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints. ESSENTIAL DUTIES AND RESPONSIBILITIES Answering calls and directing or transferring call to appropriate parties using computer transferring software Maintain professional and positive attitude when working with irate callers Help maintain Service Levels by decreasing dropped calls and staying within the approved talk time Answering between 150-250 calls per day Other duties and responsibilities include Maintaining highest levels of customer care while demonstrating a friendly and cooperative attitude Demonstrating flexibility in satisfying customer demands in a high volume, production environment Consistently adhering to business practice guidelines Taking direction from lead or manager Participating in cross-training; which includes Mailing Services customer support via email Maintaining all logs and reporting documentation with attention to detail Flexibility with accommodations during inclement weather Adhering to all safety procedures SUPERVISORY RESPONSIBILITIES None QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and EXPERIENCE High school diploma or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience. CERTIFICATES and/or LICENSES None COMMUNICATION SKILLS Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. FINANCIAL KNOWLEDGE Ability to calculate simple figures such as percentages. REASONING ABILITY Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills. OTHER SKILLS and ABILITIES Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM. SCOPE OF RESPONSIBILITY Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor. We are Host! Designed to complement CBRE's occupier and landlord service offerings, the Host mission is to create and scale people-led, tech-enabled services that increase individual well-being, personal productivity and organizational effectiveness.
Professional Diversity Network Redmond, WA, USA Full-Time