Dec 06, 2019
JOB SUMMARY The
purpose of this position is to lead the CBRE Quality functions on medium to
large scoped client accounts
(may include multiple accounts/clients). This role manages the creation , ,
improvement, revision, and enforcement of all aspects of the CBRE Quality
Management System (QMS), or in situations where CBRE operates within the
client's QMS, ensures the integration and ongoing oversight aspects required by
that QMS are appropriately executed by the CBRE. This position liaises between
the client's Quality Assurance team leadership and CBRE Operations to identify
and drive improvement opportunities in operations and the QMS and to support
routine quality assurance and control deliverables. This position
supports change, event & root cause analysis processes through creation,
review and/or approval actions. This role ensures all CBRE employees are
qualified for the work they are performing. Lastly, this position is
responsible for ensuring all master service agreement and quality agreement
deliverables are executed per those respective contract terms. ESSENTIAL DUTIES AND RESPONSIBILITIES Manages
the day-to-day Quality and Compliance Team operations at one or more account
sites. Monitors operations at each site and determines compliance status with
regards to local and global regulatory standards as well as client specific
requirements as defined in the master service agreement (MSA) or Quality
Agreement. Responsible
for driving Continuous Improvement (CI) of operations and processes (CBRE &
Client). Responsible for the optimization of the account Quality
Management System. Actively reviews operational data and processes
to identify improvement opportunities. Works closely with Operations
staff and client teams to identify, develop business case, design,
develop and test efficiency improvement initiatives. Develops and
executes CI plans. Leads improvement initiatives from concept through execution
and verification of performance. With
the support of the Account Team, delivers and implements the CBRE compliance
program and/or the client's compliance program. Attends Quality Forum monthly
meetings to provide in-depth explanations for monthly reports and department
metrics. Leads and participates in continuous improvement objects
for both CBRE and the client. Interfaces,
partners, and interacts with both CBRE and the clients functional areas and
leadership teams. Appropriately communicates quality and compliance initiatives
and/or issues across the functional areas impacted. Responsible for reporting
Compliance (among other quality and business metrics) status to the client
during review meetings. Appropriately escalates and notifies CBRE and client
management of quality and compliance issues. Responsible
for the inspection readiness for the site. Inspection readiness may include
periodic CBRE self inspection, client self inspections, or any external agency
inspections like the FDA. Has the responsibility to lead audits as well as
serve as the primary quality representative for CBRE operations during external
agency or client audits. Accountable to the client and/or agency for
audit observations and the associated corrective measures.
Responsible for design and implementation of oversight program for GxP Service
Providers. for the site. Has the responsibility to ensure all GxP service
providers are qualified per the CBRE regulated vendor qualification process (as
well as any client directed qualification program). Accountable for
development, execution of all necessary quality agreements with third party
service providers and ensuring the ongoing oversight of those vendors is
executed. Responsible
for the training and qualification program for CBRE employees. Ensures that all
employees are qualified for the role they perform. Trains
CBRE account personnel on the use of elements within the Quality Management
System. Ensures
the QA staff is qualified and delivering on the objectives of the QMS, annual
quality plan, and the quality agreement with the client. Oversees
the execution and tracks the success of CBRE quality of service initiatives on
the account for non-regulated services. Development
and execution of Quality Agreements with clients. Investigates
deviations/events, issues and manages Corrective/Preventative Actions.
Participates in creation and management of changes, provides solution options
and assists in execution of corrective/preventive actions. Monitors
critical KPIs related to quality of delivery and service, and works with
Operations to perform root cause analysis, and develop and implement solutions
to improve performance Performs
other duties as assigned. SUPERVISORY RESPONSIBILITIES Provides
formal supervision to individual employees supporting the account (may involve
multiple clients/accounts). Approves subordinate's recommendations for staff
recruitment, selection, promotion, advancement, corrective action and
termination. Effectively recommends same for direct reports to next level
management for review and approval. Plans and monitors appropriate staffing
levels and utilization of labor, including overtime. Prepares and delivers
performance appraisal to direct reports. Mentors and coaches team members to
further develop competencies and robust succession capabilities. Leads by
example and models behaviors that are consistent with the company's values.
Requirements
QUALIFICATIONS To perform this job successfully, an individual must be able
to perform each essential duty satisfactorily. The requirements listed below
are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions. EDUCATION and EXPERIENCE Bachelor's degree in Biology, Microbiology, Chemistry, or
Engineering; or equivalent related work experience. Minimum 5+ years related
work experience with continuous improvement focus required. Previous experience
within a quality organization within Life Science Environment(s) preferred.
Specialized training in quality assurance audits preferred. Previous
Quality Engineering and Supervisory experience a plus . Demonstratable
implementation of operational improvements utilizing six sigma, lean process,
SIPOC, etc. tools required. CERTIFICATES and/or LICENSES FDA, ISO, ASQ or similar quality assurance audit related
certification preferred. Must have appropriate license and/or certification
where required by law. Green Belt or Black Belt Six Sigma Certification
preferred but not required.
COMMUNICATION SKILLS Ability
to comprehend, analyze, and interpret the most complex business documents.
Ability to respond effectively to the most sensitive issues. Ability to write
reports, manuals, speeches and articles using distinctive style. Ability to
make effective and persuasive presentations on complex topics to employees,
clients, top management and/or public groups. Ability to motivate and negotiate
effectively with key employees, top management, and client groups to take
desired action. Comfortable
meeting and engaging with new people. Warm
and engaging demeanor. Ability to assess circumstances, empathize
and offer help. FINANCIAL KNOWLEDGE Requires
in-depth knowledge of financial terms and principles.. Ability to forecast and
prepare budgets. Conducts financial/business analysis including the preparation
of reports. REASONING ABILITY Ability
to solve advanced problems and deal with a variety of options in complex
situations. Requires expert level analytical and quantitative skills with
proven experience in developing strategic solutions for a growing matrix-based
multi-industry sales environment. Draws upon the analysis of others and makes
recommendations that have a direct impact on the company. OTHER SKILLS and/or ABILITIES Experience
with Desktop publishing, Microsoft Office Suite and Online Help. Previous
experience with SAP, Trackwise, Regulus, and/or CMMS systems. Formal
training with lean manufacturing, Six Sigma, process mapping (among others). Previous oversight of training and qualification
programs within a regulated environment preferred. Significant
experience and knowledge of Quality and Compliance Systems within Life Science
Environment(s). Quality
auditing experience preferred. SCOPE OF RESPONSIBILITY
Decisions made with in-depth
understanding and interpretation of procedures, company policies and business
practices to achieve general results. Responsible for setting department
deadlines. Errors in judgment may cause long-term impact to co-workers,
supervisor, department and/or line of business.
Construction Jobs Inc
Indianapolis, IN, USA