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SUMMARY: Creek Technologies is seeking a full time, on-site Service Desk Technician - Tier III in support of the Federal Law Enforcement Training Center (FLETC) located in Brunswick, Georgia. The Service Desk Technician - Tier III resolves difficult/complex trouble tickets. Support may include special analysis and programming, review of the organization's policies, standards, and modifications to IT services and coordination of IT Services with other internal or external entities.    RESPONSIBILITIES: Meet established service level metrics for call response, technical support, and customer service. Provide assessment of FLETC IT Service Desk organization's policies, standards and/or support requirements. Resolve trouble calls; in person at the help desk, over phone, through email and on-site at customer's office or training venue. Prioritize and coordinate daily IT services requirements. Provide surge/temporary support to remote service sites as required. Train on site and remote Service Technicians in the performance of their assigned duties. Actively contribute to ongoing process improvement. Act as backup to the Service Desk Manager.   QUALIFICATIONS: CompTIA A+ certification strongly desired. CompTIA Network+ certification strongly desired. CompTIA Security+ certification strongly desired.   SKILLS AND ABILITIES: Proven leadership in team building and providing superior customer services required. Excellent personal customer service skills with ability tactfully handle difficult individuals and/or situations. Excellent organizational, interpersonal communications, writing, and strong listening skills are essential. Ability to actively listen, ask questions, and analytically assess IT related issues. Skilled in the installation, troubleshooting, deployment, building/upgrading, and imaging of Windows operating systems and other Microsoft software. Ability to troubleshoot workstations in a domain environment, including group policy, encryption and imaging through System Center Configuration Manager.   EDUCATION: Bachelor’s degree in Information Technology. Computer Science or related degree desired.   EXPERIENCE: Experience training junior Service Desk Technicians with using Service Desk ticketing systems and workflows, familiarity with Avanti's HEAT enterprise IT Service Desk Management System desired. 5 years or greater of detailed experience in providing end user systems support or related field. Experience with System Center Configuration Manager, Active Directory Group Policy, enterprise encryption and McAfee security suite desired. Experience with MacOS and JAMF suite desired.   CLEARANCE: Service Desk Technician Tier III position requires US citizenship. Active SECRET Clearance highly desirable.   SALARY RANGE: Commensurate with education and experience.   ANTICIPATED START DATE: Immediately

SUMMARY: Creek Technologies is seeking a full time, on-site Service Desk Technician - Tier III in support of the Federal Law Enforcement Training Center (FLETC) located in Brunswick, Georgia. The Service Desk Technician - Tier III resolves difficult/complex trouble tickets. Support may include special analysis and programming, review of the organization's policies, standards, and modifications to IT services and coordination of IT Services with other internal or external entities.    RESPONSIBILITIES: Meet established service level metrics for call response, technical support, and customer service. Provide assessment of FLETC IT Service Desk organization's policies, standards and/or support requirements. Resolve trouble calls; in person at the help desk, over phone, through email and on-site at customer's office or training venue. Prioritize and coordinate daily IT services requirements. Provide surge/temporary support to remote service sites as required. Train on site and remote Service Technicians in the performance of their assigned duties. Actively contribute to ongoing process improvement. Act as backup to the Service Desk Manager.   QUALIFICATIONS: CompTIA A+ certification strongly desired. CompTIA Network+ certification strongly desired. CompTIA Security+ certification strongly desired.   SKILLS AND ABILITIES: Proven leadership in team building and providing superior customer services required. Excellent personal customer service skills with ability tactfully handle difficult individuals and/or situations. Excellent organizational, interpersonal communications, writing, and strong listening skills are essential. Ability to actively listen, ask questions, and analytically assess IT related issues. Skilled in the installation, troubleshooting, deployment, building/upgrading, and imaging of Windows operating systems and other Microsoft software. Ability to troubleshoot workstations in a domain environment, including group policy, encryption and imaging through System Center Configuration Manager.   EDUCATION: Bachelor’s degree in Information Technology. Computer Science or related degree desired.   EXPERIENCE: Experience training junior Service Desk Technicians with using Service Desk ticketing systems and workflows, familiarity with Avanti's HEAT enterprise IT Service Desk Management System desired. 5 years or greater of detailed experience in providing end user systems support or related field. Experience with System Center Configuration Manager, Active Directory Group Policy, enterprise encryption and McAfee security suite desired. Experience with MacOS and JAMF suite desired.   CLEARANCE: Service Desk Technician Tier III position requires US citizenship. Active SECRET Clearance highly desirable.   SALARY RANGE: Commensurate with education and experience.   ANTICIPATED START DATE: Immediately

This position will be stationed in Glynco, Georgia   Essential Functions & Responsibilities/Description: Alternate Program Manager for a large, fast moving government program. Must have exceptional people and organizational skills. The APM shall possess a minimum of 2-3 years of experience in a related field to law enforcement. Must have managed part-time hourly staff. Must have managed at least 300+ part time employees. Must be experienced in working in a fast moving environment. Experience in the SASS system strongly preferred. Experience as a role player a plus. PMP a plus. Experience in the SASS system strongly preferred. Must have valid driver's license and be able to pass all aspects of a background check to include drug test. Must be a US Citizen. Must speak English. Additional languages are a plus. Must be available between 6:30 am to 6:00 pm. Will need to be available after working hours on a scheduled basis.   CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION PROCESS:  https://groupssi.applicantpro.com/jobs/781793.html Mid Atlantic Professionals Inc., DBA/SSI is committed to providing equal opportunity to all associates without regard to race, color, religion, sexual orientation, sex, age, national origin, or physical disability. The Company is committed to provide reasonable accommodation (including making change to the application process or work procedures, providing documents in an alternative format) to qualified individuals with disabilities to apply for a job or to perform a job. To request reasonable accommodation please contact HR Department at Recruitment@groupssi.com or 301-540-8864.