Oct 18, 2019
Job Description Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Consumer Banking is an industry leader in supporting homeowners and consumers, in addition to operating one of the most extensive banking franchises in the country. We serve mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. We've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed. Our Business Capability Development (BCD) Change Delivery team facilitates platform and cross functional changes across Home Lending. The Change Implementation Team, which is a part of BCD Change Delivery, is looking for Implementation Consultants to support the projects led by BCD, as well as lead implementation activities on other efforts. Responsibilities include: Align with project teams/scrum teams to provide consultative support and influential leadership toward successful implementation planning, solution preparation, delivery to the field, and measurement of initiatives that are the complex and strategic in nature. Evaluate current business environment to determine the most effective implementation strategy to prepare mortgage leadership and customer-facing team members for monthly/recurring business changes. Define, plan, write and manage review coordination of appropriate change-related materials (training, communications, job aids, videos, etc.) needed to support the implementation strategy/plan, determines appropriate timing and delivery method for the materials. Coordinate necessary meetings to gather information and details needed to build a successful implementation plan and successful change-related materials. Transfer knowledge and information to appropriate audiences in order for change-related materials to be delivered to impacted audiences. Provide matrix leadership to cross-functional teams to accomplish project tasks and goals Other Responsibilities: Creates executive and senior leadership communications, talking points, presentations Presents training and communication solutions to senior management Provides guidance and expertise to less experienced staff May also be responsible for miscellaneous business administrative initiatives ***The preferred location is posted; however, we will consider candidates across the U.S. Please Note: Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo. Required Qualifications 4+ years of implementation experience 3+ years of project management experience, additional implementation experience, or a combination of both Desired Qualifications Ability to develop partnerships and collaborate with other business and functional areas Ability to execute in a fast paced, high demand, environment while balancing multiple priorities Ability to quickly re-prioritize work Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members Excellent verbal, written, and interpersonal communication skills Meeting facilitation experience in leading discussions that result in consensus and commitment Strong relationship management skills Ability to translate and summarize complex data into understandable, actionable information and recommendations Knowledge and understanding of mortgage banking: origination, sales, operations, and fulfillment processes BS/BA or higher in English, journalism, professional writing, creative writing, education, or communications Other Desired Qualifications Experience in using documentation development tools, theory, and technologies, i.e. authoring tools (such as content management systems), HTML and content management principles Change management experience working with scrum/agile teams, either as a direct scrum team member, or extended team member Experience in organizational change management of varied risk, size and scale Job Expectations This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents. Ability to travel up to 25% of the time Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Wells Fargo Minneapolis, MN, USA Full-Time