755 jobs found

Aetna Description: This role is office based in Tucson, AZ with 25-50% of local travel required. Utilizes clinical skills to coordinate, document and communicate all aspects of the utilization/benefit management program. Applies critical thinking and knowledge in clinically appropriate treatment, evidence based care and medical necessity criteria for members by providing care coordination, support and education for members through the use of care management tools and resources. 66878 Fundamental Components: Evaluation of Members; -Through the use of care management tools and information/data review, conducts comprehensive evaluation of referred member's needs/eligibility and recommends an approach to case resolution and/or meeting needs by evaluating member's benefit plan and available internal and external programs/services. -Identifies high risk factors and service needs that may impact member outcomes and care planning components with appropriate referrals. - Coordinates and implements assigned care plan activities and monitors care plan progress. Enhancement of Medical Appropriateness and Quality of Care; -Uses a holistic approach to overcome barriers to meet goals and objectives; presents cases at case conferences to obtain multidisciplinary review in order to achieve optimal outcomes. - Identifies and escalates quality of care issues through established channels. -Utilizes negotiation skills to secure appropriate options and services necessary to meet the member's benefits and/or healthcare needs. - Utilizes influencing/ motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health. -Provides coaching, information and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices. -Helps member actively and knowledgeably participate with their provider in healthcare decision-making. Monitoring, Evaluation, and Documentation of Care ; - Utilizes case management processes in compliance with regulatory and accreditation guidelines and company policies and procedures. Background Experience: -A minimum of 2 years' case management experience working with people who have been designated as having a serious mental illness (SMI) and working with people who are elderly or have a physical disability is required -A minimum of a bachelor's degree is required -Critical areas to succeed- organization, collaboration and time management. Additional Job Information: Authorizes comprehensive home and community based and institutional healthcare services to facilitate delivery of appropriate quality healthcare, promote cost effective outcome and improve program/operational efficiency involving clinical issues. Exercises independent decision making regarding member safety. Case management for long term care members who reside in Pima County. Case Managers travel to members' homes and places of residence and complete assessments to ensure member safety, medical needs are met and services are provided. Required Skills: Benefits Management - Encouraging Wellness and Prevention, Benefits Management - Interacting with Medical Professionals, Benefits Management - Maximizing Healthcare Quality Desired Skills: General Business - Applying Reasoned Judgment, Leadership - Collaborating for Results, Leadership - Driving a Culture of Compliance Functional Skills: Communication - Member communications Technology Experience: Desktop Tool - Microsoft Outlook, Operating System - Windows Potential Telework Position: No Percent of Travel Required: 25 - 50% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Aetna Description: This role is office based in Phoenix, AZ with 25-50% of local travel required around Maricopa County. Utilizes critical thinking and knowledge of program requirements, network and community resources, and Medicaid benefits to facilitate appropriate physical and behavioral healthcare and social services for members. Provides care coordination, support and education for members through use of care management tools and resources. 66873 Fundamental Components: Evaluation of Members; -Through the use of care management tools and information/data review, conducts comprehensive evaluation of referred member's needs/eligibility and recommends an approach to case resolution and/or meeting needs by evaluating member's benefit plan and available internal and external programs/services. -Identifies high risk factors and service needs that may impact member outcomes and care planning components with appropriate referrals. - Coordinates and implements assigned care plan activities and monitors care plan progress. Enhancement of Medical Appropriateness and Quality of Care; -Uses a holistic approach to overcome barriers to meet goals and objectives; presents cases at case conferences to obtain multidisciplinary review in order to achieve optimal outcomes. - Identifies and escalates quality of care issues through established channels. -Utilizes negotiation skills to secure appropriate options and services necessary to meet the member's benefits and/or healthcare needs. - Utilizes influencing/ motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health. -Provides coaching, information and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices. -Helps member actively and knowledgeably participate with their provider in healthcare decision-making. Monitoring, Evaluation, and Documentation of Care ; - Utilizes case management processes in compliance with regulatory and accreditation guidelines and company policies and procedures. Background Experience: -2+ years of case management and discharge planning experience required -2+ years experience in behavioral health or social services required -1+ year of experience required working with people who have been designated as having a serious mental illness (SMI) -A minimum of a bachelor's degree is required -Managed Care experience preferred Additional Job Information: Authorizes comprehensive home and community based and institutional healthcare services to facilitate delivery of appropriate quality healthcare, promote cost effective outcome and improve program/operational efficiency involving clinical issues. Exercises independent decision making regarding member safety. Case management for long term care members who reside in Maricopa County. Case Managers travel to members' homes and places of residence and complete assessments to ensure member safety, medical needs are met and services are provided. Required Skills: Benefits Management - Encouraging Wellness and Prevention, Benefits Management - Interacting with Medical Professionals, Benefits Management - Maximizing Healthcare Quality Desired Skills: General Business - Applying Reasoned Judgment, Leadership - Collaborating for Results, Leadership - Driving a Culture of Compliance Functional Skills: Communication - Member communications, Communication - Provider communications Potential Telework Position: No Percent of Travel Required: 25 - 50% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Roto-Rooter Services Company US-AZ-Tempe Overview Roto-Rooter, America's premier plumbing and drain cleaning company, is the name that homeowners and businesses turn to for select quality services. We are proud of our more than 80-year history, but it's our future that has us so excited! We have an excellent opportunity available for a BI-LINGUAL CUSTOMER SERVICE REPRESENTATIVE in our 24/7 Call Center. Responsibilities First point of contact with our customers. Obtain key information from the customer while showing empathy, a sense of urgency, and confidence that we will solve their plumbing troubles. Enter information obtained on the initial customer contact into our AS400. Schedule service call based on customer's convenience. Discuss additional services and products we have available. Requirements Self-starter who is organized and thorough with attention to detail and thrives in a bustling environment Must speak and write both English & Spanish fluently Excellent customer service skills Solid computer skills (Microsoft Word and Excel) AS400 knowledge preferred Call center experience a plus Benefits At Roto-Rooter we believe that investing in our employees is the best investment we can make. We also care about the health and welfare of our employees and their families. That's why we are proud of our extensive employee benefit package including: Medical Benefits Prescription Drug Card Dental Insurance Paid Vacation Paid Training Life Insurance 401K Savings Plan Tuition Reimbursement EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law. Advertising Tags IN1231 PM1 #GD1

Roto-Rooter Services Company US-AZ-Tempe Overview Customer Service Representative Roto-Rooter, America's premier plumbing and drain cleaning company, is the name that homeowners and businesses turn to for select quality services. We are proud of our more than 80-year history, but it's our future that has us so excited! We have an excellent opportunity available for a CUSTOMER SERVICE REPRESENTATIVE in our Call Center. Responsibilities Responsibilities include: First point of contact with our customers. Obtain key information from the customer while showing empathy, a sense of urgency, and confidence that we will solve their plumbing troubles. Enter information obtained on the initial customer contact into our AS400. Schedule service call based on customer's convenience. Discuss additional services and products we have available. Requirements Requirements include: Self-starter who is organized and thorough with attention to detail and thrives in a bustling environment Excellent customer service skills Solid computer skills (Microsoft Word and Excel) AS400 knowledge preferred Call center experience a plus Benefits At Roto-Rooter we believe that investing in our employees is the best investment we can make. We also care about the health and welfare of our employees and their families. That's why we are proud of our extensive employee benefit package including: Medical Benefits Prescription Drug Card Dental Insurance Paid Vacation Paid Training Life Insurance 401K Savings Plan Tuition Reimbursement EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law. Advertising Tags IN1231 PM1 #GD1

Roto-Rooter Services Company US-AZ-Tempe Overview Roto-Rooter, America's premiere plumbing and drain cleaning company, is the name that homeowners and businesses turn to for select quality services. We are proud of our 80-year history, but it's our future that has us so excited! We have an excellent opportunity available for a BI-LINGUAL DISPATCHER in our Call Center. Responsibilities Liaison between our field technicians and customers nationwide. Distribute jobs to field technicians. Manage the workload of field technicians throughout the Eastern portion of the country. Interact with customers to keep them informed of the status of their assigned field technician's arrival. Relay necessary job information to the field technician. Resolve any customer service issues. Requirements Self-starter who is organized and thorough with attention to detail and thrives in a bustling environment Able to multi task Must speak and write both English & Spanish fluently Excellent customer service skills Solid computer skills (Microsoft Word and Excel) AS400 knowledge preferred Benefits At Roto-Rooter we believe that investing in our employees is the best investment we can make. We also care about the health and welfare of our employees and their families. That's why we are proud of our extensive employee benefit package including: Medical Benefits Prescription Drug Card Dental Insurance Paid Vacation Paid Training Life Insurance 401K Savings Plan Tuition Reimbursement EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law. Advertising Tags IN1231 PM1

Roto-Rooter Services Company US-AZ-Tempe Overview Roto-Rooter, America's premiere plumbing and drain cleaning company, is the name that homeowners and businesses turn to for select quality services. We are proud of our 80-year history, but it's our future that has us so excited! We have an excellent opportunity available for a DISPATCHER in our Call Center. Responsibilities Liaison between our field technicians and customers nationwide. Distribute jobs to field technicians. Manage the workload of field technicians throughout the Eastern portion of the country. Interact with customers to keep them informed of the status of their assigned field technician's arrival. Relay necessary job information to the field technician. Resolve any customer service issues. Requirements Self-starter who is organized and thorough with attention to detail and thrives in a bustling environment Able to multi task Excellent customer service skills Solid computer skills (Microsoft Word and Excel) AS400 knowledge preferred Benefits At Roto-Rooter we believe that investing in our employees is the best investment we can make. We also care about the health and welfare of our employees and their families. That's why we are proud of our extensive employee benefit package including: Medical Benefits Prescription Drug Card Dental Insurance Paid Vacation Paid Training Life Insurance 401K Savings Plan Tuition Reimbursement EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law. Advertising Tags IN1231 PM1 #GD1

Christian Care Location: US-AZ-Tucson Job ID: 2019-2009 # of Openings: 1 Location Name: Tucson Fellowship Square Category: Non-Profit/Social Services Job Type: Full Time Overview Are you looking for a company that offers outstanding benefits including: medical, dental, vision, short-term and long-term disability as well as tuition discounts and more than 2 ½ weeks of time off in the first year? Have you been looking for a company where you will get a consistent number of hours and competitive wages with opportunities for advancement and growth? Look no further than the Fellowship Square Christian Care Companies with 6 current locations in Arizona. Job Description: Position will oversee both the activities staff and transportation department. PM19 Responsibilities 1.To coordinate in house events and community excursions. 2.Participate in planning, physical set-up, and staffing of in-house events and classes, including coordination with other departments as directed by the FS Residential Administrator. 3.Participate in planning and staffing of resident excursions in the community. When accompanying residents off property, collaborate with other staff in attendance to lead and direct residents in a safe and organized manner; following all established safety procedures and precautions. 4.Respond to day-to-day needs and concerns of residents that wish to be involved in scheduled activities at Fellowship Square. 5.Maintain resident reservations and activity sign up records through coordination of sign up list and telephone correspondence. 6.Follow up with residents by phone or personally to confirm activity sign up and reservations. 7.Serve as a resource to residents on details and procedures regarding upcoming activity events and schedule. 8.Disseminate activity schedules to residents, including monthly event postings and newsletters. 9.Create and maintain an atmosphere of warmth, personal interest and positive emphasis, as well as a calm attitude when visiting with staff and residents. 10.Maintain confidentiality of all pertinent resident information to assure resident rights are protected. 11.Supervise bus drivers in their daily activities and schedules; making sure they comply with all policy and procedures that apply to their positions. Monitor bus inspection schedules and ensure compliance. 12.Supervise the Activities Assistant and coordinate tasks and responsibilities with the needs of the residents and the activities department. 13.Promote the Christian Care entities to the residents and public in a positive manner. 14.Other related duties as may become necessary or as directed by the Executive Director. Qualifications Candidate must have proven experience in planning activities, executing planned events, and ensuring fun-filled daily activities for the residents. Must have prior supervisory experience as position will oversee both the Activities staff and transportation drivers. Must be able to respond to day-to-day needs of residents, work well with other departments and be creative with new ideas. Experience with recreational and social programs a plus. Knowledge of Microsoft Office and admnistrative practices a must.

MI WINDOWS AND DOORS Description: DUTIES AND RESPONSIBILITIES: 1. Maintain, troubleshoot, PM, and repair equipment in assigned area under the guidance of higher-level utility mechanics. 2. Maintain open and accurate communication with other maintenance employees as well as supervision. 3. Complete all assigned work orders completely and accurately documenting all prudent information describing the completion of the work order. 4. Complete MRO documentation and SAP entry as dictated by maintenance tasks, repairs, and PMs. 5. Perform technical maintenance tasks under close supervision. 6. Provide all information necessary to maintain proper parts inventories. 7. Work with outside contractors to complete projects and improvements wherever possible. 8. Maintain all facility grounds and services. 9. Perform all work in a safe manner following all Company safety policies and procedures. 10. Other duties and responsibilities as needed. . Requirements: SKILLS AND ABILITIES: 1. High School Diploma or G.E.D., and 2 years experience in a maintenance occupation in a manufacturing environment; or equivalent combination of education and experience sufficient to successfully perform the essential duties. 2. Basic understanding of electricity. 3. Working knowledge of every energy source for each piece of utility equipment in assigned area (electric, hydraulic, and pneumatic, etc.). 4. Ability to maintain plant utilities (lighting, water systems, drain systems, etc.). 5. Ability to work independently when directed. 6. Be able to measure, cut, thread, and join stainless, black iron, plastic, and copper piping. 7. Basic understanding of schematics and blueprints. 8. Basic understanding of various diagnostic equipment including but not limited to ohms meter, voltage meters, etc. basic knowledge and understanding of power equipment to include cut-off saws, demo-saws, drills, etc. 9. Thoroughly understand and follow all OSHA and Company regulations as they relate to the maintenance field (LOTO, CSE, PPE, etc.). 10. Basic understanding of critical MRO and SAP procedures and requirements and be able to enter and populate computerized tracking systems. 11. Strong written and verbal skills. 12. Strong mathematical and analytical skills.

MI WINDOWS AND DOORS Description: GENERAL PURPOSE: To safely and efficiently fabricate and assemble precision-built windows and/or sliding glass doors and various sub-components within established quality standards. DUTIES AND RESPONSIBILITIES: Comply with all safety procedures and wear appropriate PPE Effectively communicate and actively participate within a goal-orientated team environment Read and interpret production orders for specifications such as material type, size, and color Operate a chop saw to cut material to correct length Operate industrial fabrication equipment to process material (i.e. saws, punches, drills, routers, etc.) Operate pneumatic hand tools in the fabrication and assembly process Assemble and install insulated glass panels into sash and/or frame Install and attach hardware Inspect work-in-process and finished units to ensure compliance with quality standards Package, wrap, and stack completed units for shipment Actively participate in problem solving and continuous improvement activities Maintain a clean and organized work area Perform other duties as assigned . Requirements: SKILLS AND ABILITIES: Ability to read and comprehend basic work instructions, standard procedures, and production orders Ability to perform basic addition, subtraction, multiplication, and division of whole numbers, common fractions, and decimals Ability to read and understand a basic tape measure to an increment of 1/16 inch Ability to lift up to 50 lbs. on a frequent and sustained basis Capability to stand and move frequently while performing repetitive assembly tasks Possess a collaborative, team-driven attitude. Team members rely on each other to complete required tasks in order to meet daily and weekly production schedules, and as a result a good attendance record and a team focus is critical Be quality and precision-driven, and able to follow all quality and safety requirements Have a customer service mentality and a strong desire to meet daily production goals so the organization can meet and exceed customer expectations Show strong reasoning and creative problem-solving skills to overcome production challenges Previous experience in a team assembly environment is a plus

MI WINDOWS AND DOORS Description: GENERAL PURPOSE: To safely and efficiently fabricate and assemble precision-built windows and/or sliding glass doors and various sub-components within established quality standards. DUTIES AND RESPONSIBILITIES: Comply with all safety procedures and wear appropriate PPE Effectively communicate and actively participate within a goal-orientated team environment Read and interpret production orders for specifications such as material type, size, and color Operate a chop saw to cut material to correct length Operate industrial fabrication equipment to process material (i.e. saws, punches, drills, routers, etc.) Operate pneumatic hand tools in the fabrication and assembly process Assemble and install insulated glass panels into sash and/or frame Install and attach hardware Inspect work-in-process and finished units to ensure compliance with quality standards Package, wrap, and stack completed units for shipment Actively participate in problem solving and continuous improvement activities Maintain a clean and organized work area Perform other duties as assigned . Requirements: SKILLS AND ABILITIES: Ability to read and comprehend basic work instructions, standard procedures, and production orders Ability to perform basic addition, subtraction, multiplication, and division of whole numbers, common fractions, and decimals Ability to read and understand a basic tape measure to an increment of 1/16 inch Ability to lift up to 50 lbs. on a frequent and sustained basis Capability to stand and move frequently while performing repetitive assembly tasks Possess a collaborative, team-driven attitude. Team members rely on each other to complete required tasks in order to meet daily and weekly production schedules, and as a result a good attendance record and a team focus is critical Be quality and precision-driven, and able to follow all quality and safety requirements Have a customer service mentality and a strong desire to meet daily production goals so the organization can meet and exceed customer expectations Show strong reasoning and creative problem-solving skills to overcome production challenges Previous experience in a team assembly environment is a plus

MI WINDOWS AND DOORS Description: GENERAL PURPOSE: The Plant Maintenance and Reliability Manager role is responsible for developing and maintaining a robust reliability centered maintenance program, providing leadership for the maintenance staff to maintain and repair all machinery and equipment, working with outside vendors for machine and facility repairs, and negotiating advantageous pricing. DUTIES AND RESPONSIBILITIES: • Responsible for managing the day-to-day activities of the assigned maintenance team of including staff development, budget accountability, reporting, planning, etc. • Plan, manage, monitor, and evaluate the workflow to ensure safety, quality, and productivity standards are achieved • Implement, maintain, and enforce the Companys LOTO procedures to provide a safe working environment for maintenance personnel • Train and develop maintenance personnel to constantly improve their technical skills through effective training in root cause analysis and professional preventative/corrective maintenance techniques • Identify and purchase the needed tools and equipment for the maintenance shop and personnel • Champion the local Total Productive Maintenance (TPM) program • Fully utilize CMMS (computerized maintenance management system) to document and measure practices with the goal of improving the machinery, equipment, and facility reliability • Direct the planning, scheduling, completion, and reporting of preventative and demand maintenance work orders • Coordinate and lead multiple projects simultaneously to ensure work is properly coordinated, approved, and completed in conformance with established priorities and procedures • Maintain effective communication with all departments and promote an environment that encourages exceptional customer service • Provide leadership in developing the workforce to include recruiting, selecting, developing hourly employees. • Mentor and empower employees through delegation and coaching. • Support and administer company policies and procedures consistently. • Ensure compliance with all regulatory and company. • Other duties as assigned . Requirements: QUALIFICATIONS, SKILLS AND ABILITIES: • BS in Engineering (Mechanical, Electrical, or Industrial preferred) and 7-10 years of progressive industrial maintenance experience with at least 5 years of independently managing a maintenance department, or a sufficient combination of education and experience to successfully perform the essential functions of the position • Strong knowledge and understanding of machinery subsystems including mechanical drives, pneumatics, hydraulics, electrical, and PLC controlled and network-connected automated systems • Ability to lead and instruct others in the proper maintenance techniques for these machinery subsystems • Familiarity of tools and techniques used in predictive maintenance like vibration monitoring, infrared inspection, sound detection, and oil analysis • Must be comfortable in a hands-on position and work overtime as needed • Working knowledge of OSHA 1910, NFPA70, and NFPA70E standards as applicable to a manufacturing environment • Strong understanding of Inventory & Procurement processes, MRO inventory and purchasing management knowledge preferred. • Proficient communication and interpersonal skill • High level of customer focus both internally and externally • Ability to interface with individuals with diverse backgrounds at varying levels of the organization • Working knowledge of Excel, Word, PowerPoint

Working Solutions Job Locations US-AZ-Tucson Category Customer Service/Support Overview Looking to pick up seasonal work hours during and after the holidays or year-round—and do it from home? This is seasonal, work-from-home job, you will provide personalized, tax-preparation software support. While we need agents now, the peak times will be from January 26 through April 15. You'll do inbound phone calls and video chat customer service and technical support, handling technical support questions via phone, with video capability. Help customers who are working on tax returns with both product and software inquiries, as well as with tax software questions. Focus on interactions regarding software navigation, plus assist customers with locating prior years' returns and amendments. Accurately assess customer requests outside of preference scope of work and route to appropriate team for customer resolution. Work from home in a fast-paced, customer-service environment. Responsibilities Excellent verbal and written communication skills. Positive attitude, flexible and adaptable to change. Providing top-notch customer service skills while guiding callers to the right solutions for their specific needs. Ability to research, navigate and locate answers from webpages and resources independently in a variety of different situations. Ability to effectively communicate, based on a customer's mindset. Demonstrate a sincere desire to assist customers and put their needs first. Contractors need to be flexible with scheduling and willing to work at least 10 hours a week on this program during the client's operating hours of 7 a.m. to 11 p.m., Monday through Sunday. Peak times fall between January 26 to April 15. Qualifications Education and Experience: At least 1 to 2 years of experience in a high-volume, customer-service role (call center, retail or similar environment). Having achieved a satisfactory level of technical skill or knowledge. Familiarity with operating systems, including Windows OS versions and/or Mac OS versions. Ability to install/uninstall applications. Ability to download products/applications, using various browsers. Experience using accounting or tax software in the past. Having prepared own taxes a plus. Competencies: Technical Skills: Proficient data-entry skills. Ability to achieve a "Meets Expectations" rating or higher on scorecard. Problem-solving/Analysis: Ability to solve problems through systematic analysis of processes with sound judgment. Have a realistic understanding of relevant issues. Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems— within time constraints and with available resources. Must be detail oriented. Multitasking/Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume. Information Management: Ability to manage large amounts of complex information easily, communicate clearly and draw sound conclusions. Independent Thinking/Self-initiative: Critical thinker with ability to focus on things that matter most to achieve outcomes. Commitment to produce outcomes without direction and capable of finding necessary resources. Empathy/Customer Service: Customer-focused behavior, exhibiting a helping approach that includes listening, patience, respect and empathy for another's position. Coping/Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach are required. Computer Literacy: Ability to function in a multisystem Microsoft environment—using Word, Outlook, intranet, the internet and software applications. Communication/People Skills: Ability to influence or persuade others under positive or negative circumstances. Adapt to different styles, listen critically and collaborate. Commitment to Task: Ability to conform to established policies and procedures. Exhibit high motivation. Quality Orientation: Accomplishes tasks by considering all areas involved, no matter how small. Shows concern for all aspects of the job. Motivated toward constantly improving. Sets high standards for self-performance. Takes responsibility and accountability for successfully completing assignments or tasks. Contractors on this program will need to successfully pass a background check to work. The background check will consist of a Social Security number verification, National Sex Offender Registry report and a criminal history check. We are currently not accepting applications from candidates residing in California, New York, Pennsylvania, or Washington. We are only accepting applications from those that live in the US or Canada. Contractual Relationship The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker's compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. PM16

Working Solutions Job Locations US-AZ-Phoenix Category Customer Service/Support Overview Looking to pick up seasonal work hours during and after the holidays or year-round—and do it from home? This is seasonal, work-from-home job, you will provide personalized, tax-preparation software support. While we need agents now, the peak times will be from January 26 through April 15. You'll do inbound phone calls and video chat customer service and technical support, handling technical support questions via phone, with video capability. Help customers who are working on tax returns with both product and software inquiries, as well as with tax software questions. Focus on interactions regarding software navigation, plus assist customers with locating prior years' returns and amendments. Accurately assess customer requests outside of preference scope of work and route to appropriate team for customer resolution. Work from home in a fast-paced, customer-service environment. Responsibilities Excellent verbal and written communication skills. Positive attitude, flexible and adaptable to change. Providing top-notch customer service skills while guiding callers to the right solutions for their specific needs. Ability to research, navigate and locate answers from webpages and resources independently in a variety of different situations. Ability to effectively communicate, based on a customer's mindset. Demonstrate a sincere desire to assist customers and put their needs first. Contractors need to be flexible with scheduling and willing to work at least 10 hours a week on this program during the client's operating hours of 7 a.m. to 11 p.m., Monday through Sunday. Peak times fall between January 26 to April 15. Qualifications Education and Experience: At least 1 to 2 years of experience in a high-volume, customer-service role (call center, retail or similar environment). Having achieved a satisfactory level of technical skill or knowledge. Familiarity with operating systems, including Windows OS versions and/or Mac OS versions. Ability to install/uninstall applications. Ability to download products/applications, using various browsers. Experience using accounting or tax software in the past. Having prepared own taxes a plus. Competencies: Technical Skills: Proficient data-entry skills. Ability to achieve a "Meets Expectations" rating or higher on scorecard. Problem-solving/Analysis: Ability to solve problems through systematic analysis of processes with sound judgment. Have a realistic understanding of relevant issues. Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems— within time constraints and with available resources. Must be detail oriented. Multitasking/Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume. Information Management: Ability to manage large amounts of complex information easily, communicate clearly and draw sound conclusions. Independent Thinking/Self-initiative: Critical thinker with ability to focus on things that matter most to achieve outcomes. Commitment to produce outcomes without direction and capable of finding necessary resources. Empathy/Customer Service: Customer-focused behavior, exhibiting a helping approach that includes listening, patience, respect and empathy for another's position. Coping/Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach are required. Computer Literacy: Ability to function in a multisystem Microsoft environment—using Word, Outlook, intranet, the internet and software applications. Communication/People Skills: Ability to influence or persuade others under positive or negative circumstances. Adapt to different styles, listen critically and collaborate. Commitment to Task: Ability to conform to established policies and procedures. Exhibit high motivation. Quality Orientation: Accomplishes tasks by considering all areas involved, no matter how small. Shows concern for all aspects of the job. Motivated toward constantly improving. Sets high standards for self-performance. Takes responsibility and accountability for successfully completing assignments or tasks. Contractors on this program will need to successfully pass a background check to work. The background check will consist of a Social Security number verification, National Sex Offender Registry report and a criminal history check. We are currently not accepting applications from candidates residing in California, New York, Pennsylvania, or Washington. We are only accepting applications from those that live in the US or Canada. Contractual Relationship The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker's compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. PM16

Working Solutions Job Locations US-AZ-Glendale Category Customer Service/Support Overview Looking to pick up seasonal work hours during and after the holidays or year-round—and do it from home? This is seasonal, work-from-home job, you will provide personalized, tax-preparation software support. While we need agents now, the peak times will be from January 26 through April 15. You'll do inbound phone calls and video chat customer service and technical support, handling technical support questions via phone, with video capability. Help customers who are working on tax returns with both product and software inquiries, as well as with tax software questions. Focus on interactions regarding software navigation, plus assist customers with locating prior years' returns and amendments. Accurately assess customer requests outside of preference scope of work and route to appropriate team for customer resolution. Work from home in a fast-paced, customer-service environment. Responsibilities Excellent verbal and written communication skills. Positive attitude, flexible and adaptable to change. Providing top-notch customer service skills while guiding callers to the right solutions for their specific needs. Ability to research, navigate and locate answers from webpages and resources independently in a variety of different situations. Ability to effectively communicate, based on a customer's mindset. Demonstrate a sincere desire to assist customers and put their needs first. Contractors need to be flexible with scheduling and willing to work at least 10 hours a week on this program during the client's operating hours of 7 a.m. to 11 p.m., Monday through Sunday. Peak times fall between January 26 to April 15. Qualifications Education and Experience: At least 1 to 2 years of experience in a high-volume, customer-service role (call center, retail or similar environment). Having achieved a satisfactory level of technical skill or knowledge. Familiarity with operating systems, including Windows OS versions and/or Mac OS versions. Ability to install/uninstall applications. Ability to download products/applications, using various browsers. Experience using accounting or tax software in the past. Having prepared own taxes a plus. Competencies: Technical Skills: Proficient data-entry skills. Ability to achieve a "Meets Expectations" rating or higher on scorecard. Problem-solving/Analysis: Ability to solve problems through systematic analysis of processes with sound judgment. Have a realistic understanding of relevant issues. Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems— within time constraints and with available resources. Must be detail oriented. Multitasking/Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume. Information Management: Ability to manage large amounts of complex information easily, communicate clearly and draw sound conclusions. Independent Thinking/Self-initiative: Critical thinker with ability to focus on things that matter most to achieve outcomes. Commitment to produce outcomes without direction and capable of finding necessary resources. Empathy/Customer Service: Customer-focused behavior, exhibiting a helping approach that includes listening, patience, respect and empathy for another's position. Coping/Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach are required. Computer Literacy: Ability to function in a multisystem Microsoft environment—using Word, Outlook, intranet, the internet and software applications. Communication/People Skills: Ability to influence or persuade others under positive or negative circumstances. Adapt to different styles, listen critically and collaborate. Commitment to Task: Ability to conform to established policies and procedures. Exhibit high motivation. Quality Orientation: Accomplishes tasks by considering all areas involved, no matter how small. Shows concern for all aspects of the job. Motivated toward constantly improving. Sets high standards for self-performance. Takes responsibility and accountability for successfully completing assignments or tasks. Contractors on this program will need to successfully pass a background check to work. The background check will consist of a Social Security number verification, National Sex Offender Registry report and a criminal history check. We are currently not accepting applications from candidates residing in California, New York, Pennsylvania, or Washington. We are only accepting applications from those that live in the US or Canada. Contractual Relationship The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker's compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. PM16

Job Description Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. • The Enterprise Complaints Management Office (ECMO) plays an integral role in having an enterprise view of our customer concerns, identifying risks in a timely manner, providing enhanced reporting capabilities at the line of business and Enterprise levels, and delivering a variety of benefits to our business. This Office includes four main functions: Executive Complaint Operations, Data Analytics and Reporting, Quality Assurance, and Complaints Shared Services. Together these teams focus on capturing, researching, and resolving customer dissatisfaction; executing deep root cause analysis; and proactively identifying continuous opportunities that are engineered to improve our customers' experience and drive out dissatisfaction. Responsible for developing, implementing and monitoring a risk-based program to identify, assess and mitigate any operational risk that arises from inadequate or failed internal processes, people, systems or external events, while maintaining a balance between risk mitigation and operational efficiency. May provide oversight to an operational risk program. Works with assigned business units and provides operational risk expertise and consulting for projects and initiatives with moderate to high risk. May provide senior-level support for systems security-related issues. Develops testing strategies and methodologies; evaluates the adequacy and effectiveness of policies, procedures, processes, systems and internal controls; analyzes business and/or systems changes to determine impact; identifies and assesses operational risk issues and assigns risk ratings consistent with established policy standards. Consults with business to develop corrective action plans and effectively manage change. Identifies training opportunities; may design/coordinate the development of training materials and delivers training. Reports findings and drafts recommendations to mitigate risk to operational risk and business line management. Coordinates production of periodic operational risk performance reports for senior management, including trend analysis and recommended strategies. May manage project teams and provide guidance to less experience specialists/consultants. Duties also include: • Conducting timely pre- and/or post-response operational risk reviews on high risk complaints for the Complaints Executive Office. The reviews include ensuring (1) sufficient research and documentation, (2) appropriateness of resolution, review of response letter or verbal response, (3) assessing appropriateness of select taxonomy elements and (4) determining if there is potential for remediation and related regulations that need to be flagged on the complaint case. • Conducting timely post-compliance reviews on complaints that were not reviewed during the pre-review process. Review will be similar to the pre-response process, but is conducted after the complaint case is closed. • May assist the Complaints Executive Office with various escalation questions and reviews outside of the high risk process and post review process • Partner with compliance and legal during reviews, as needed • Identifying risks and/or gaps through trending analysis and report results to stakeholders • Build and sustain relationships with peers, Complaints Executive Office, compliance and legal • Provide project support and consultation as needed Required Qualifications 1+ year of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both 1+ year of experience in one or a combination of the following: additional compliance, additional operational risk management, IT systems security, business process management or financial services industry experience; or a BS/BA degree or higher in business or a related field Desired Qualifications Intermediate Microsoft Office skills Excellent verbal, written, and interpersonal communication skills Strong analytical skills with high attention to detail and accuracy Ability to interact with all levels of an organization Ability to work independently Strong time management skills and ability to meet deadlines Other Desired Qualifications Regulatory expertise Critical thinking skills Ability to navigate change Organizational skills Ability to defend a finding Consumer Lending product experience (Home Lending, Auto Lending, Personal Loans and Lines, Educational Financial Services) Salary Information The salary range displayed below is based on a Full-time 40 hour a week schedule. AZ-Chandler: Min: $50,400 Mid: $70,000 Street Address AZ-Chandler: 2850 S Price Road - Chandler, AZ Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

PricewaterhouseCoopers A career within Corporate Tax services, will provide you with the opportunity to help our clients meet their tax obligations while managing the impact tax has on their business. You'll advise clients on their local and overseas tax affairs, while acting as a strategic consultant related to business analysis, managing working capital, and profit sharing for partners. You'll also help organisations understand the pricing implications of goods and services between related parties, as well as providing advice on tax implications of deals. Our team helps our clients improve their tax function to control risk and facilitate better decision making. You'll focus on helping businesses with tax strategy, ensuring tax compliance, increasing post tax profits, and providing application support to achieve the best corporate tax practices. Responsibilities As a Manager, you'll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to: Proactively assist in the management of a portfolio of clients, while reporting to Senior Managers and above Be involved in the financial management of clients Be actively involved in business development activities to help identify and research opportunities on new/existing clients Contribute to the development of your own and team's technical acumen Develop strategies to solve complex technical challenges Assist in the management and delivering of large projects Train, coach, and supervise staff Keep up to date with local and national business and economic issues Continue to develop internal relationships and your PwC brand We're leading the way as technology-enabled tax advisors who provide value through digitization, automation and increased efficiencies - all made possible by equipping our professionals to succeed in a world where transactions are faster, more complicated and require a deeper level of sophistication. PwC Tax provides unparalleled technical knowledge and specialization and industry insights, coupled with the One Firm knowledge that brings everything PwC offers to solve our clients' needs Job Requirements and Preferences : Basic Qualifications : Minimum Degree Required : Bachelor Degree Required Fields of Study : Accounting Minimum Years of Experience : 5 year(s) Certification(s) Required : CPA, Enrolled Agent or Member of the Bar Preferred Qualifications : Preferred Knowledge/Skills : Thorough knowledge of the tax issues facing multinational US companies or publically traded entities, especially in the areas of tax compliance, tax accounting, and consulting services. Comprehensive technical skills in corporate and partnership tax planning and compliance, as well as tax accounting and financial reporting, including tax provision preparation, audit and review. Experience working with tax tools and resources including tax provision and compliance software such as Corptax, OneSource, or other similar platforms. Considerable experience identifying and addressing client needs: building, maintaining, and utilizing networks of client relationships and community involvement; communicating value propositions; managing resource requirements, project workflow, budgets, billing and collections; and preparing and/or coordinating complex written and verbal materials. Must demonstrate experience in managing teams to create an atmosphere of trust; seeking diverse views to encourage improvement and innovation; and coaching staff including providing timely meaningful written and verbal feedback. Demonstrates success as tax technical business advisor, including developing new relationships, making introductions to sell new services and doing so with a "One Firm" service mindset. Preferred familiarity with a CRM system. Demonstrates knowledge of automation & digitization in a professional services environment including but not limited to:- innovating through new and existing technologies, along with experimenting with digitization solutions; - working with large, complex data sets to build models and leverage data visualization tools to provide insights to clients; - utilizing digitization tools to reduce hours and optimize engagements Knowledge of alternative fee arrangements, including the use of pricing tools, to provide a point of view on pricing strategies. We are transforming the way we deliver tax services. Find out more about what we do on our Tax Career Page at pwc.to/whatwedotax All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

Aetna Description: Candidates must be located in the Phoenix area. Facilitates improvement across multiple ACOs relative to improved management of medical spend, quality measures and member satisfaction. Develops and manages agenda of prioritized savings plan and initiatives to improve care delivery for each assigned ACO network. 66703 Fundamental Components: Analyzes medical spend data and identifies key improvement opportunities for ACO to address. Communicates compelling and concise results to empower client groups in decision making regarding initiative opportunities. Provides recommendations around the identification and implementation of care transformation programs within the client organization that will improve quality, increase efficiency and drive cost savings. Opportunities may include reduction of admissions, better member alignment and engagement with primary care physicians, enhanced post discharge follow-up and improvement in closing quality care gaps. Facilitates ACO leadership team to develop improvement initiatives to address prioritized savings opportunities. May include development of collaborative workflows, enhanced communication tools and processes and creation of reporting indicators (leading and lagging measures) to track success. Promotes effective change leadership and facilitates issue resolution and speed to solution for each ACO in addressing their transformation roadmap. Responsible for achieving at least 2% annually in medical spend savings for each ACO and demonstrating improvement in quality measure completion. Strives to help each assigned ACO attain their contractual savings and quality targets so that ACS relationship remains strong and successful. Collaborates with Market Operations, ACS marketing and sales and National Accounts team to create messaging on the value-add of our ACOs. Supports Plan Sponsor interactions to demonstrate the value of ACO relationship to Plan sponsor and their employees. Participates in the assessment of providers' capability infrastructure for population health management and identifies any capability gaps that need to be addressed for success with ACS product offering or risk based arrangement. (pre and post deal with ACS). Background Experience: Experience in health care industry required Experience conducting formal presentations for all levels of management required Experience 5+ years experience in either payer or provider settings highly preferred 10+ years experience in health care analysis methods and tools preferred Experience population health, care management including disease management, complex care and end of life preferred Must have strong verbal and written communication skills Strategic business acumen and proven organizational, management, and leadership skills Ability to collaborate with and understand the needs of C-level executives and help translate those needs to an actionable plan. Additional Job Information: Clinical licensure required. BSN or PharmD preferred. This is a FT WAH position can be located anywhere. Potential Telework Position: Yes Percent of Travel Required: 10 - 25% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.