Nov 20, 2019
Job Description About Wells Fargo Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo's vision is to satisfy our customers' financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,600 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 263,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune's 2019 rankings of America's largest corporations. Corporate Risk Independent risk management is Corporate Risk, helps all Wells Fargo businesses identify and manage risk. The focus is on three key risk areas: credit risk, operational risk and market risk. Corporate Risk helps our management and Board of Directors identify and monitor risks that may affect multiple lines of business, and take appropriate action when business activities exceed the risk tolerance of the company. Corporate Compliance Wells Fargo Compliance is the company's compliance second line of defense function, providing company-wide leadership, standards, support, and independent oversight to ensure that all business groups abide by applicable laws, rules, regulations and regulatory guidance (regulatory requirements), meet compliance responsibilities, and manage compliance risks. Wells Fargo Compliance credibly challenges management decisions, business processes and activities, and evaluates and assesses adherence to applicable regulatory requirements. It provides appropriate analysis, reporting, and escalation to senior management and the Board of Directors, sets minimum standards for the company, and gives advice, guidance, and support for compliance risk management activities across the enterprise. The Role The Head of Conduct Risk is in the second line of risk (Independent Risk Management) at Wells Fargo and reports to the Chief Compliance Officer. This leader provides expanded leadership, strategic guidance and credible challenge for the design, development, and implementation of conduct risk-based programs of the most significant risk to identify, assess, and mitigate risks across the enterprise and/or multiple, complex business lines and risk domains. Enterprise wide accountability for establishing processes and protocols for ensuring sound risk decisions supporting the Conduct Risk appetite and all risk and compliance program requirements. Drives enterprise strategy and establishes and administers long-term goals for managing conduct risk; being considered a subject matter expert regarding interpretation. Provides risk expertise and issue resolution guidance for enterprise programs, projects and initiatives of the most significant risk across the enterprise to ensure timely resolution. Interacts with senior leaders, the board, operating committee, management committee, control function leaders and regulators to foster transparency and awareness of conduct- related activities; represents the organization in the external community. Provides oversight and challenge to the Front Line monitoring of conduct risk programs and oversight and ownership over the adequacy and effectiveness of conduct policies, procedures, processes, and systems of internal controls for conduct risk across the enterprise. Evaluates key conduct risk and performance indicators to identify emerging trends across the enterprise and/or significant businesses, risk domains, and the industry. Establishes and maintains communication protocols to foster information sharing and collaboration with Front Line and other IRM functions. Promotes a strong conduct risk culture and provides leadership through leaders and senior managers and their teams. Typically oversees multiple managers of large teams. Primary Duties and Responsibilities: Establish a corporate-wide framework to assess, monitor and report on conduct risk management. Aggressively drive to a common core technology solution to connect case management systems for optimal review, remediation, and escalation. Move from oversight to a greater operating authority on how risk activity is managed across the enterprise. Implement risk appetite metrics to monitor and escalate conduct risks holistically. Ensure alignment with units outside of the Conduct Office that manage other drivers of conduct, e.g. incentive compensation, performance management, etc. Develop consistent, timely and relevant management reporting of conduct risk processes. Foster an environment that ensures strong communication and cooperation across the three lines of defense, including business line leadership, Legal, Audit, Compliance and other corporate stakeholders to facilitate transparency, balance and credible challenge. Sustain a strong risk culture that identifies and provides oversight and escalation of existing and emerging conduct risk issues across business groups, legal entities, geographies, and jurisdictions; and ensure that escalated conduct risk issues receive immediate senior management attention. Create a culture of excellence by proactively attracting, retaining and developing a team of talented and diverse compliance professionals to support the execution of the Enterprise Compliance Program across the Conduct Risk organization. Other responsibilities: Provide input to the development, maintenance and implementation of applicable risk frameworks, policies and standards and risk appetite thresholds as they relate to conduct risk. Support the identification of material and emerging risks for conduct risk by providing integrity and expertise and participating in regular and comprehensive conduct risk identification exercises. Aggregate and monitor conduct risk profile across the enterprise for business activities. Provide aggregated reporting for CCO, Wells Fargo Operating Committee and the Wells Fargo Board of Directors. Escalate conduct risk concerns and issues to Senior Management and the Board, as appropriate. Lead relationships with regulatory agencies on topics specific to conduct risk. The Candidate: Leadership, integrity, and credibility will be determining factors in selection. Successful candidates will be articulate and possess a demonstrated leadership capability; they will be impressive in their inter-personal effectiveness and with regard to their accomplishments. It requires a leader with strong relationship management, influencing, vision and execution skills. A key differentiator will be the ability to understand and operate successfully in a complex, heavily matrixed corporate environment. The role requires a sense of urgency, passion for results, and personal accountability for achievement. This role will support the development of a strong risk culture within and across the enterprise, including mindsets and behaviors to elevate the consciousness of conduct risk, drive conduct risk ownership, responsiveness, cooperation and challenge. As a Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will: Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them. Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks. Coordinate resources across other areas of Corporate Risk to share knowledge, develop wider career pathing, and ensure high integrity and credibility in all resources. Required Qualifications 10+ years of management experience 12+ years of experience in one or a combination of the following: conduct risk, compliance, operational risk management audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk; or 12+ years of business process management or financial services industry experience, of which 6+ years must include direct experience in compliance, operational risk management, or a combination thereof Other Desired Qualifications Proven expertise in risks faced by financial institutions and solid understanding of conduct risk. Evidenced ability to work collaboratively with teams spread across the enterprise. Extensive experience partnering and communicating with regulators, auditors and other oversight bodies. Excellent written and verbal communication skills and ability to present complex ideas in a straightforward manner and also inspire large teams and effectively influence internal and external constituencies. Deep understanding of the governance and regulatory environments as well as industry and compliance risk-related best practices Strong analytical, critical thinking and problem-solving skills, coupled with an ability to translate ambiguous ideas/issues into well-defined plans/solutions with a track-record for delivering results Location: Any major Wells Fargo Hub will be considered; Charlotte, Minneapolis or New York preferred Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Minneapolis, MN, USA