Aug 21, 2019
Job Description At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively. Product Manager 5 within Card & Retail Services team (CRS) , focused on the Acquisition and Portfolio Balance Transfer strategy (BT) and Cash Usage across the entire General Purpose Credit Card portfolio. This role will be responsible for working closely with the Product P&L owners to understand each product within the portfolio and the profitability dynamics that emerges with Balance Transfer and Cash usage. Focus on operational and customer excellence, coupled with a deep understanding of card P&L will be critical skill for this role. Must have the ability to create a strategic roadmap to manage these two payment types to include program strategy, operational risk mitigation and customer excellence. Will lead Balance Transfer and Cash usage through the next wave of strategic changes across products, channels and segments. Partnership with Marketing, Risk, Finance, Project Management Office, Strategic Product Capability, Customer Service and Operations Risk Control teams are key component of this role. Leader must understand the current capabilities and work with cross-functional teams to define new capabilities needed to continue to transform the business and uplift the customer experience. Specifically this leader will: Lead overall Product strategy for all areas of Balance Transfers and Cash advance, while managing across a highly matrixed organization. This includes leadership and strategic guidance on both acquisitions and portfolio BT/Cash Advance. Provide strategic guidance on BT/Cash Advance impact to card balance mix, yield, profitability, usage segment performance/analysis and linkage to Card P&L. Responsible for oversight and leadership of all operational processes for BT and Cash Advance, through detailed process maps in order to understand any potential business or customer experience gaps. Create a roadmap for the future focused on reducing operational risk. Roadmap will also include an understanding of future payment types and the potential impact to BT/Cash Advance over the long term. Ensure customer understanding of the key difference in the two payment types to ensure consumers are making an informed choice. Drive all strategic decisions regarding customer experience, internal resource capabilities, complaints monitoring and satisfaction as well as prioritization of all issues impacting BT/Cash Advance. Develop policy on specific categories that these two payment types may be excluded from. Work with the Product P&L owners on the long-range growth strategy of product, channel, segment, to ensure diversified revenue and profit mix for the business. Must have a keen understanding of the credit card P&L, to ensure the right balance of strategic business and customer insights. Lead with an Operational Risk focus and be able to identify and provide solutions that mitigate Operational Risk to the portfolio and the bank. Important Notes: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. If you are a Wells Fargo Team Member, in your Jobs Profile ensure that your email address is valid and updated to an address that can receive external emails outside of the banking network and is a different email address than the one you originally used when you joined Wells Fargo. Initial contact with you will be made via e-mail. Please check your e-mail regularly for updates. Depending on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo Bank. Required Qualifications 10+ years of product management and development experience 5+ years of credit card industry experience Other Desired Qualifications A seasoned leader in the Consumer Lending industry with national consumer credit card experience 5+ years of product management experience with a focus on Balance Transfer/Cash Usage, leading a complex business strategy for these features highly preferred Leader with demonstrated aptitude (Ability) to quickly comprehend key financial leverage points to develop opportunities to expand payment type where appropriate to increase market penetration Proven experience in establishing a large-scale vision, developing the strategy to support the vision, gaining consensus across key functional leadership through effective communication and driving vision through to achievement of goals and objectives Demonstrated ability to manage effectively in a matrixed organization, develop partnerships with many business functional areas, provide insight into the economic climate and related market developments and identify trends, which may present opportunities or reflect gaps in the business Demonstrated strategic agility with ability to lead a diverse set of initiatives focused on BT/Cash Advances. Quantitative business leader with strong P&L acumen tied to building long-term business strategy Analytic capabilities utilized to identify root cause issues/improvement opportunities, and designing approaches/programs/ to address customer issues Demonstrated customer centric orientation, both with external customers as well as internal company clients. Demonstrated ability to discover and mitigate Operational Risk for the business with implementation of customer centric solutions Superior facilitation and presentation skills with the ability to anticipate business challenges and proactively develop and action plan Proven success with change management processes Ability to synthesize information to identify key risks, customer impact, financial implications, delays that could impact delivery, and issues that pose material risk to the product or business Street Address DE-Wilmington: 2200 Concord Pike - Wilmington, DE NJ-North Brunswick: 100 Fidelity Plz - North Brunswick, NJ NY-New York: 150 E 42nd St - New York, NY NC-Charlotte: 301 S Tryon St - Charlotte, NC IA-West Des Moines: 7000 Vista Drive - West Des Moines, IA Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Wells Fargo New York, NY, USA Full-Time