Jul 26, 2019
The Nature Conservancy OFFICE LOCATION Lansing, Michigan, USA MI201 A LITTLE ABOUT US Founded in 1951, the Nature Conservancy is a global conservation organization dedicated to conserving the lands and waters on which all life depends. Guided by science, we create innovative, on-the-ground solutions to our world's toughest challenges so that nature and people can thrive together. We are tackling climate change, conserving lands, waters and oceans at unprecedented scale, providing food and water sustainably and helping make cities more sustainable. One of our core values is our commitment to diversity. Therefore, we strive for a globally diverse and culturally competent workforce. Working in 72 countries, including all 50 United States, we use a collaborative approach that engages local communities, governments, the private sector, and other partners. To learn more, visit www.nature.org or follow @nature_press on Twitter. The Nature Conservancy offers competitive compensation, 401k or savings-plan matching for eligible employees, excellent benefits, flexible work policies and a collaborative work environment. We also provide professional development opportunities and promote from within. As a result, you will find a culture that supports and inspires conservation achievement and personal development, both within the workplace and beyond. YOUR POSITION WITH TNC The Information Technology Technician II maintains information technology systems for TNC offices. Researches and resolves complex problems that TIER I is unable to resolve. ESSENTIAL FUNCTIONS The Information Technology Technician II maintains information technology systems (including PC and LAN/WAN equipment) for Nature Conservancy offices. They provide IT operations functions to offices for the organization's standard hardware, software and voice/data network solutions. Responsible for the purchase, installation, and life-cycle maintenance of PCs, servers and network connectivity equipment. As appropriate, they provide escalated on-site support of hardware, software and network connectivity issues. Acts as the primary point of communication between IT and primary operating business units and external vendors. Performs local administration and operations functions as appropriate in accordance with TNC and IT standards, policies and procedures. RESPONSIBILITIES AND SCOPE In cooperation with IT, local operations staff and key users, provides strategic, budgeting, and disaster recovery/business continuity planning to offices and staff in multiple operating, business and functional units. Responsible for local inventory maintenance and software license management. Monitors security compliance in accordance with TNC and IT standards, policies and procedures. Responsible for maintenance of systems documentation such as IT operations manuals. Serves as the technical and communications liaison to and from stakeholders and office key users for IT communications, initiatives, needs assessments, etc. Responsible for procurement process, installation and life-cycle maintenance of IT hardware and software (i.e. PCs, peripherals, servers, networking equipment, operating systems/other software, voice and data communications systems) for primary Operating Units. Provides new TNC staff with PC/account setup and orientation. Provides escalated technical support that requires an on-site presence (server, NAS, network or PC equipment failure), including data backup recovery. Performs complex software/hardware troubleshooting, patches and re-installations in cooperation with the Enterprise Helpdesk and in accordance with established SLAs. Provides consulting/training/education services such as data management and staff training/orientation for standard TNC systems. Serve as the point of contact and accountable for the IT portion of new office setups, office expansions, etc. This includes relocation and/or installation of voice/data communications solutions, LAN and PC equipment. Responsible for local IT vendor, contract and outsourcing management. Perform appropriate duties associated with division and IT project-based activities. Provide backup for other IT Technicians in the service area. Participate in the identification, development and communication of new technology standards and best practices. Responsible for monitoring data backups in offices to ensure that they are completed on a regular basis. MINIMUM QUALIFICATIONS Associates degree along with 2 years' experience in operations or equivalent combined. Experience with MS Office software, Windows and Macintosh environment. Experience manipulating, analyzing and interpreting data. DESIRED QUALIFICATIONS 2 years of work experience troubleshooting computer and network systems. Demonstrated work experience providing customer service. Experience managing phone systems. Experience with basic networking and troubleshooting. Familiarity with ticketing systems and problem tracking. Multi-lingual skills and multi-cultural or cross-cultural experience appreciated. Experience with TNC standard software applications. Training ability and/or experience is a plus. Database management skills with the ability to produce reports. Experience managing projects and budgets. AUTO SAFETY POLICY This position requires a valid driver's license and compliance with the Conservancy's Auto Safety Program. Employees may not drive Conservancy-owned/leased vehicles, rental cars, or personal vehicles on behalf of the Conservancy if considered "high risk drivers." Please see further details in the Auto Safety Program document available at www.nature.org/careers . Employment in this position will be contingent upon completion of a Vehicle Use Agreement, which may include a review of the prospective employee's motor vehicle record. HOW TO APPLY To apply to position number 47871 , submit resume (required) and cover letter separately using the upload buttons. All applications must be submitted in the system prior to 11:59 p.m. Eastern Time on August 24, 2019. Click "submit" to apply for the position or "save for later" to create a draft application for future submission. Once submitted, applications cannot be revised or edited. Failure to complete required fields may result in your application being disqualified from consideration. If you experience technical issues, please refer to our applicant user guide or contact email@example.com . The Nature Conservancy is an Equal Opportunity Employer Our commitment to diversity includes the recognition that our conservation mission is best advanced by the leadership and contributions of people of diverse backgrounds, beliefs and culture. Recruiting and mentoring staff to create an inclusive organization that reflects our global character is a priority and we encourage applicants from all cultures, races, colors, religions, sexes, national or regional origins, ages, disability status, sexual orientation, gender identity, military, protected veteran status or other status protected by law. The successful applicant must meet the requirements of The Nature Conservancy's background screening process.
Professional Diversity Network Lansing, MI, USA Full-Time