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A successful Customer Service Associate enjoys helping customers and takes personal responsibility for delivering outstanding customer service.   Responsibilities include: Answering In-bound phones calls throughout your shift focused primarily on the following: Authenticating customer identity and accounts Responding to customer needs and inquiries while adhering to measurable departmental goals Providing accurate and timely information Transferring customers to the appropriate destination for their individual needs Demonstrating empathy Utilizing effective questioning and active listening Demonstrating confidence and knowledge Getting the customer to the correct solution in an efficient manner Adhering to our policies and procedures and honoring our culture of mutual respect, honesty and integrity Demonstrate agility and adaptability in a fast paced environment and a desire to take on additional responsibilities What we offer: Full-Time...