Feb 20, 2020
We are Host! Designed to complement CBREs occupier and landlord service offerings, the Host mission is to create and scale people-led, technology-enabled services that increase individual well-being, personal productivity and organizational effectiveness. Put simply: our goal is to help people work smarter and delight in doing it. CBRE is the global leader in commercial real estate services, has been ranked the industrys top brand by the Lipsey Company for 15 consecutive years, and has been named one of Fortunes Most Admired Companies in the sector four years in a row. Through our values of respect, integrity, service and excellence, we maintain a relentless focus on creating winning outcomes for our clients, employees and shareholders. WE OFFER A commitment to your career so you can grow with the group An awesome team with whom to collaborate (including great consulting partners) A competitive compensation package, complete with benefits (Medical/Dental/Vision/401(k)/Disability) An open /atmosphere that encourages learning and contributing back to the community. We support staying on top of the latest best practices and tools An environment that fosters participating in external conferences Flexible work schedules and casual atmosphere JOB SUMMARY In search of an enthusiastic, driven, and fitness motivated team member, for our experience services team on client site in the Portland area. This position is responsible for providing a variety of personal service needs, acting as the first point of engagement with employees and visitors, and setting a welcoming tone. The experience team serves at the center of a broader service model, interfacing across the client organization and integrating with all other building services to ensure timely and seamless delivery of amazing outcomes for the community in a state of the art, fitness building. The experience attendant is all about curating an engaged and motivating fitness experience, responding to a wide variety of on-site requests, and creatively exceeding expectations. The experience attendant will be a key member on a team that anticipates and tackles challenges before they arise to make it easier for individuals to connect to health, sport, and fitness throughout the client campus. ESSENTIAL DUTIES AND RESPONSIBILITIES Responsibilities and essential job functions include but are not limited to the following: You Create Great Impressions Through: Provides personal services to employees and guests such as office wayfinding, lobby/building appearance, visitor volume tracking & reporting, reception services, and storytelling /campus tours, Executing a seamless, world class, holistic member experience. Creating delightful, and superior welcome, and departure experience for all. Displays a warm friendly, professional greeting. Answers and responds promptly to telephone and email in friendly, professional manner. Attending to care of member and visitor needs. Maintains consistency to provide equal care for all Communication and diligent preparation for all events, working with partners and ensuring value, impact, and mission alignment as well as execution without incident. Prioritizes name-knowing to connect and enhance member experience Ensures that pertinent and on-brand communications are proactively posted, and distributed, as approved, or directed through the Experience Supervisor. Staying informed on the goings-on in the building and client campus by being an active member of the community You Create Great Outcomes Through: Providing resources to members and connecting them to multiple health facilities to achieve fitness/Sport goals Effectively manage several competing priorities while maintaining excellent customer service. Resetting conference rooms and equipment as needed Anticipating and resolve obstacles to avoid disruption Maintaining the cleanliness and appearance of facility Communicating with Experience Supervisor and after-hours staff to help resolve any issues that may arise Communicating opportunities to improve efficiencies and outcomes with Experience Supervisor Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures. Performs other duties as assigned. You Create Delight Through: Consistently creating new opportunities to bring delight into fitness through engagement, events, and surpassing the expected Responding to member inquiries and concerns. Follows up with members to ensure satisfaction Informing members of activities, special events, and programs offered Coordination of member celebration moments Cleaning fitness equipment daily Conducting informative tours as requested Provide towels to clients as needed Operate laundry equipment as needed Familiar with all services within the facility and works with facilities management and human capital teams to facilitate hospitality approach across services Knowledgeable about the surrounding area, creates opportunities to engage across campus and community, and ensures library of information is updated, proactively distributed, and readily available upon request Keeps a finger to the pulse of the community (including surrounding area: theatre, sports, concerts, shows, special exhibits, sightseeing) and provides information to visitors and employees
No formal supervisory responsibilities in this position.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and EXPERIENCE HS Diploma or GED required. Bachelor's degree or professional hospitality accreditations preferred. Prior Customer Service experience required. A minimum of 0-1 year Front Desk, Concierge, customer service or other hospitality experience is preferred. CERTIFICATES and/or LICENSES None COMMUNICATION SKILLS Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Comfortable meeting and engaging with new people. Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help. FINANCIAL KNOWLEDGE Ability to calculate simple figures such as percentages. REASONING ABILITY Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills. OTHER
SKILLS and/or ABILITIES
Intermediate skills with Microsoft Office Suite, handheld
mobile technologies and applications. Good organizational skills. Ability to
work flexible work schedules based on office needs. Strong problem-solving
skills. Highly adaptable and flexible. Strong knowledge of the surrounding area
and all recreational, hospitality and business-related information within
client campus. Ability to work independently with little supervision. Fueling
curiosity towards the benefits of proven client outcomes. Motivated by fitness/Sport
with energy, enthusiasm, and passion. Owning and organizing diverse sets of
initiatives and completing projects in a timely manner, including under
Physical Aspects of
Position (include but are not limited to):
Frequent standing and walking. Physical ability to assist.
Able to lift 30 lbs.
SCOPE OF RESPONSIBILITY Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor. SAFETY 1. Complete at a satisfactory level all required and assigned HSE training 2. Follow all activity policies and procedures, including all HSE related requirements at all times 3. Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc. 4. Report any condition which you feel could result in an accident or injury and / or stop work if required In addition: 1. Be aware of and understand all safe work practices and procedures and potential hazards associated with the work environment 2. Maintain and wear at all times required appropriate personal protective equipment (PPE) 3. Apply appropriate material handling techniques at all times, 4. Only operate warehouse equipment and machinery (e.g. pallet jacks, manlifts, etc.) if properly trained, qualified and authorized to do so
Construction Jobs Inc
Beaverton, OR, USA