Oct 21, 2019
The Convenience Store Associate serves our customers in a friendly, professional, courteous and efficient manner resulting in satisfied customers and repeat business. This position performs cashier and/or deli/food preparation responsibilities based upon convenience store location needs and associate age in regards to sales of age restricted products. Locations: 930 10th Avenue, Baldwin, WI 715-684-5543 39866 Highway 53, Whitehall, WI 715-983-2141 2527 State Road 35, Luck, WI 715-472-8393 1088 County Road A, Hudson, WI 715-386-8815 319 Keller Avenue, South Amery, WI 715-268-4477 420 Second Ave.East, Durand, WI 715-672-8323
Position Responsibilities
Customer Service
Promotes a customer-focused environment by providing friendly, courteous and helpful service that provides customers with desired products, services and experiences
Greets customers entering the store and thanks customers for their business after a sale
Gets to know customers on a first name basis
Ensures the store is “customer ready” at all times
Looks for ways to assist the customer and offers carry-out service when appropriate
Communicates respectfully and effectively with customers and listens to their concerns
Answers customer questions and resolves complaints in a timely and efficient manner
Regularly practices suggestive selling by asking customers if they would like to include an additional purchase or recommending a product that might suit the customer
Operations
Prioritizes needs for the day and utilizes lists to ensure all tasks are accomplished
Utilizes a preventative maintenance checklist to aid in preventing equipment failure
Promptly recognizes and remedies equipment failure utilizing in-house repair before contacting an outside vendor
Follows Cenex Retail Image Standards; prepares for/passes Cenex RED Inspections
Cashier
Ensures cash drawer is accurate and has adequate change at the beginning of a shift
Completes customer purchases by scanning or manually entering the prices of items into the cash register, subtracting any coupons or discounts, totaling the purchase, collecting payment, returning any change owed, issuing a receipt and bagging goods
Requests additional identification as needed for payment by check or charge card
Records all sales promptly and accurately according to company policy
Counts the money in the cash drawer to ensure that it equals sales at end of shift
Separates and totals charge forms, return slips, coupons and other noncash items
Performs merchandise returns and exchanges according to company policy
Completes shift checkout sheet accurately, neatly and timely per company guidelines
Receives product deliveries and ensures accuracy of order and invoice
Minimizes controllable expenses by following company guidelines regarding the handling of spoilage, breakage and items for store use
Eliminates or reduces financial losses due to theft by modeling ethical behaviors
Follows company policies regarding the sale of alcohol, tobacco and lottery tickets
Verifies the age of customers purchasing alcohol or tobacco
Counts cigarette inventory on a daily basis
Deli/Food Preparation
Prepares food and beverages according to health regulations and company standards
Ensures all federal, state, local, company, health and civil code regulations are followed
Operates deli equipment in a safe manner and in compliance with OSHA requirements
Ensures compliance with state, county and local weights and measures laws
Cleans and stocks deli product cases according to procedure and utilizes proper signage
Follows deli recipes when preparing foods; accurately labels food products
Maintains proper inventory levels to ensure the highest level of freshness and quality
Prepares, maintains and tracks deli food according to company guidelines
Maintains warmer and keeps a variety of food available to customers
Receives and fulfills customer orders in person and over the phone
Keeps deli supplies stocked appropriately
Practices loss control methods to minimize or eliminate damaged or spoiled products
Housekeeping
Prices merchandise, stocks shelves and rotates product throughout the store as needed
Maintains a safe working area and keeps walkways clean of slip or trip hazards
Follows company and location safety policies and promptly reports any and all accidents by employees, customers and vendors that occur on company premises
Performs housekeeping activities as needed including: sweeping and mopping floors, cleaning and servicing restrooms, emptying garbage, and dusting and cleaning store
Ensures that shelves and product is well organized, neat and tidy
Maintains and cleans the grounds and parking lot; maintains fueling island supplies including towels, windshield wash buckets and squeegees
Other Duties
Reports to work for scheduled shifts, on-time, appropriately uniformed and ready to work
Clocks in and out on the computer accurately for each shift
Trains and communicates new procedures to coworkers as necessary
Participates in team and all staff meetings
Accepts and offers feedback and suggestions openly and respectfully
Accepts direction willingly and follows through with delegated tasks
Learns and adapts to new tasks or situations quickly and cooperatively
Identifies and makes suggestions for process improvements as necessary
Cooperates and maintains open communication with manager and coworkers
Promotes Countryside by maintaining a positive attitude and professional image
Understands and adheres to Countryside Cooperative’s mission, vision and values
Establishes performance goals and works to achieve those goals
Abides by policies set forth in the Employee Handbook
Performs any and all related duties as assigned by manager
Education and/or Work Experience Requirements
High School Diploma or GED; customer service and cooking experience preferred.
Required Knowledge and Skills
Effective communication, interpersonal and listening skills
Basic mathematical skills
Ability to read, interpret and follow recipes and instruction manuals
Ability to prioritize tasks and multi-task
License and Certification Requirements
Wisconsin Alcohol Seller/Server Training (age 18 and older)
Underground Storage Tank (UST) – Class C Operator Training
Physical Requirements and Working Conditions
Work is performed in a convenience store environment. This position requires the ability to stand for up to 8 hours; sit, climb, stoop, kneel, crouch, and crawl and the ability to lift and move up to 10 pounds regularly, 25 pounds frequently, and/or 50 pounds occasionally. Occasional exposure to fumes or airborne particles, outside weather conditions, and cold temperatures while cleaning or stocking coolers and freezers. For more information or to apply online, visit our website at www.countrysidecoop.com ***Countryside Cooperative is an Equal Opportunity Employer***
Countryside Cooperative
Baldwin, Durand, Hudson, Luck, South Amery, Whitehall
Part-Time