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TravelClick, Inc.
Nov 11, 2019
Account Manager Job Locations US-IL-Schaumburg Job ID 2018-2316 Featured
The Account Manager (AM) is the customer advocate within TravelClick (TC) and serves as the primary point-of-contact for customers. The objective of the AM is to understand client needs/objectives, develop strategies and work in unison with our internal TC teams to execute against the projects and campaigns. The AM will increase sales and secure renewals through building value for TravelClick solutions and building strong relationships with our clients. The AM must have a deep understanding of the TravelClick portfolio of products and the hospitality industry in general.  The AM works directly with their assigned group of customers to grow customer’s revenues as well as the revenues of TC.   The Account Manager is responsible for the successful on-boarding and steady state management of customers within assigned portfolio.  The AM is expected to ensure that their customers are gaining full benefit of the TravelClick products purchased as well as to identify opportunities where other TC products may meet the needs of the customer.  The AM is responsible for regularly providing their customers with proactive information on ways to optimize the use of the TC products which ultimately leads to improved revenue to the AM’s customers and TC.  The AM also serves as an escalation point for their customers for concerns pertaining to services purchased. The Account Manager will be evaluated on the overall performance of their assigned portfolio (i.e., revenue generation), customer retention and customer satisfaction/loyalty rating. Responsibilities Responsible for total account management function, including increasing sales and securing renewals, serving as the central point of contact Responsible for all customer communications, conflict resolution and compliance on contractual deliverables Provide revenue management strategies and budget estimates in support of customers; drive effective strategies to achieve organic growth as well as expand business by creating value propositions to create opportunities proactively Oversee the development of the integrated business plans per property taking into consideration items such as booking patterns, customer profiles, competitive sets and all demand marketing channels Responsible for the successful on-boarding and on-going delivery of services to assigned customer base Reviews all major deliverables to ensure quality standards and expectations are met Responsible for the optimal use of purchased products leading to increased revenue from customer base Conducts regular account reviews with customers to ensure that customer’s goals and expectations are being met Ensures that the customer issues are being resolved in a timely manner and that all escalated matters are handled with a sense of urgency Works with Sales and Inside Sales resources to ensure that renewals and qualified leads are actioned Basic Qualifications Basic Qualifications High School Diploma/GED required 2+ years’ experience in a combination of revenue management, hotel eCommerce, and/or marketing/sales or providing services and solutions to hotels in revenue management, eCommerce, and/or marketing/sales Must have hospitality experience Computer proficiency in Excel, MS Word, PowerPoint, Knowledge of Salesforce Additional Characteristics Bachelor’s degree in relevant discipline preferred (e.g., business, marketing, hospitality leadership, etc. Demonstrated ability to complete multiple tasks concurrently and deliver results under pressure Detail oriented with a bias toward action (project management experience preferred) Demonstrated ability in ensure achievement of client objectives and company financial objectives through understanding of client objectives and influencing and directing internal product and operations teams Excellent analytical, problems solving and troubleshooting skills – ability to define problems, collect data, establish facts and draw conclusions Strong overall business and people skills, including planning, presentation skills, sales skills and business acumen Excellent communication skills with the ability to effectively interface with all levels and departments on a formal, informal, written and verbal basis Excellent written and verbal communication skills Self-motivated, goal oriented, and able to work in a team environment This position is located in Schaumburg/Chicago. Click on link below to be directed to our website for your application process: https://careers-travelclick.icims.com/jobs/2316/strategic-account-manager/job   #LI-ER1   EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.” Apply for this job online Email this job to a friend Share on your newsfeed Application FAQs
TravelClick, Inc. US-IL-Schaumburg Full-Time
Intersection
Jul 22, 2019
Lead Sales Coordinator, CHI Featured
What is the Role? Intersection is seeking an upbeat, energetic, and self-motivated Sales Coordinator Lead to join the Client Success Team and work in our Chicago office! This is a fast-paced, detail-oriented, and varied role that is perfect for someone looking to grow into a people management function within the media/advertising world.  The ideal candidate will have outstanding interpersonal and customer service skills, have a drive to learn and the ability to perform sales support responsibilities and thrive within a team environment.   Above all, this individual will provide full support to their Sales Account Executive(s), improve the sales cycles by aiding to activate new processes to ensure we live by “The Intersection Way” - maintaining a collaborative and consultative effort with our Clients. Within your first month: As a Sales Coordinator you will: Train with your Manager, the Account Executives and Account Manager (your Pod) that you support Onboard with one of the Client Success Sales Ambassadors Take a deep dive into learning Intersections media and advertising offerings Be a Mentee to other Sales Coordinators to learn the process and systems used within the sales support organization Be exposed to all departments within Intersection and experience how they are part of the sales cycle As a Manager, you will: Manage, coach, and mentor a team of 6 Sales Coordinators across 2 offices:  five (5) in Chicago and one (1) in Minneapolis Work closely with VP, Client Success and other Leads to improve procedures and processes for the Coordinator/Revenue team Conduct monthly one-on-ones with each coordinator, as well as EOY and midyear performance reviews Lead regional coordinator meetings Take charge of new coordinators’ training pace and getting the new pod adjusted Within your first three months:   As a Sales Coordinator you will: Build strong relationships with your Pod Manage all inventory requests, inventory holds, market avails, media plans / proposals for your Account Executives/Account Managers book of business Gain exposure and have daily communication with our Clients/Agencies Own the pre-sale lifecycle of a contract:  initial market research to contract creation and execution, to artwork / specification requests, track production process Manage all inventory requests, inventory holds, market avails, media plans / proposals for your Account Executives/Account Managers book of business Own the pre-sale lifecycle of a contract:  initial market research to contract creation and execution, to spec requests, billing, mapping, track production process etc You will research and document competitive requests As a Manager, you will: Build a strong cadence with your Team Develop relationships with Managers, AE’s and GM’s as a part of managing a Team Manage your Team through daily obstacles; work toward solutions Develop a reputation for being a strong Mentor Within your first six-nine months:   As a Sales Coordinator & Manager you will: Manage a strong rapport with your Pod Support your Account Executives/Account Managers by generating and processing contracts, proposals, and presentations that enable Intersection to scale rapidly Develop a reputation for being a solid resource and will develop the foundational knowledge of our business model and the various media products and assets Develop a reputation for being a solid resource and will develop the foundational knowledge of our business model and the various media products and assets Manage a Team for strong performing Sales Coordinators You will be a member of a great team at Intersection! Intersection is an Equal Opportunity Employer.
Intersection Chicago, IL, USA Full-Time
Intersection
Jul 15, 2019
Charting Associate (CHI) Featured
Who are we? At Intersection, we are at the forefront of the smart cities revolution. Our mission is to improve daily life in cities and public spaces, with products that bridge the digital and physical worlds by delivering connectivity, information and content to enrich our everyday journeys and elevate the urban experience. We pair our human-centered methodology with groundbreaking technology to design, develop, deliver, and maintain unique products and experiences in public space that deliver value to advertisers, cities, and consumers. Whether partnering with urban transit systems to revolutionize commuting and travel, with cities to transform how they connect with residents and visitors, or private developers to craft unforgettable experiences in neighborhoods and districts, our solutions are scalable platforms on which our clients can build the future. Intersection is backed by Alphabet through its urban technology company Sidewalk Labs. What is the Role: We are seeking an upbeat, energetic, and self-motivated Inventory Charting Associate to join our team and work in our Chicago office! As a Charting Associate at Intersection, you will be responsible for tracking, monitoring and scheduling advertising space for potential campaigns, as well as contracted campaigns. You will constantly assess space conditions and communicate proactively with our sales team with changes in order to maximize revenue. Within your first month: Train with your manager and other team members to understand inventory management processes Take a deep dive into learning the media and advertising opportunities offered in the Chicago market, as well as across the entire company Get to know all account executives and familiarize yourself with their programs Collaborate with the operations team and transit partnership manager to understand how you work together towards the common goal Correspond via phone and email with various internal departments Within your first three months:   Build strong relationships with the Sales team Manage all inventory requests and inventory holds  Effectively schedule all potential and contracted advertising campaigns in various internal databases Provide timely, accurate, and comprehensive written and oral communication space reservation confirmations to our Sales team Distribute inventory across all campaigns for optimum space utilization Identify schedule challenges or opportunities, and shift programs accordingly Maintain and update our internal hold request database (CRM) and inventory database (Quattro) Provide daily work orders to Operations team through Workforce Master communications with operations team regarding posting instructions Monitor late copy report and campaign install progress and communicate any issues to Sales team Generate completion reports and post-campaign reports Handle pre-billing inquiries for the finance department Cross-train with assigned inventory team(s) in other markets across the company in order to help provide back-up and assistance Within your first six-nine months:   Master shifting programs in order to maximize inventory/revenue Proactively work with our Sales team to evaluate inventory availability and other related requests Feel confident in your market knowledge in order to provide proactive and thoughtful recommendations Develop a reputation for being a solid resource  You will be a member of a great team at Intersection! Intersection is an Equal Opportunity Employer. Consistent with our mission of serving a diverse and global audience, we value a diverse workforce and inclusive culture which reflects that. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.
Intersection Chicago, IL, USA Full-Time
TransUnion
Dec 09, 2019
Group Life Insurance Product Manager
What We'll Bring: At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We're consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius. Come be a part of our team - you'll work with great people, pioneering products and cutting-edge technology! What You'll Bring: 6 - 10 years' experience in the insurance space Proven track record in process management, product management and/or project management with thorough understanding of product management process, product planning and market evaluations An understanding of and passion for group life Insurance solutions including product design, processes, and pricing strategies The ability to understand and communicate the "business question", including ability to help develop a customer position, identify needs and how to translate those needs into product development Willingness and ability to undertake self-directed, independent work in pursuit of team goals; meanwhile demonstrating success in working with cross-functional teams to develop and deliver customer solutions Experience preparing and delivering presentations to Sr. Leadership and obtaining support and buy-in from multiple internal teams Bachelor's degree in business, economics, or related field required What We'd Love to See: Prior group life insurance experience strongly preferred Impact You'll Make: As a Group Life Product Manager on our Insurance Solutions team you will be responsible for the execution of product strategies and objectives for the Group Life market. Assessment of market segments and providing recommendation for product strategies related to development, pricing, positioning, and promotions as well as analyzing product life cycles, distribution channels, revenue, and profitability is required. This position will also lead efforts to develop and launch product line extensions and enhancements including expansion into adjacent markets. Product Strategy - Makes product strategy recommendations to management and execute implementation of product strategies and objectives for the Group Life market. Product Research Analysis and Business Development - Provides a comprehensive assessment of assigned product(s) related to revenue, profitability, pricing, product life cycle, distribution channels, positioning, promotion strategy and make recommendations to Management. Also produces thorough competitive analysis materials on product competitors. Product Launch & Roll-Out - Oversees the product launch and go-to-market strategies. Is involved at a high level with Account Management to ensure product is effectively launched. Distribution Support - Act as the Subject Matter Expert for the sales and distribution team. Provide high level support to support the sale and implementation of the group life products. Partnership management - act as the relationship manager for existing partnerships, and recommend new partners or acquisitions based on developed product strategy. Presentations - Conducts presentations on the product development process and solutions, representing the business unit at sales meetings, customer meetings, or external industry events. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. TransUnion's Internal Job Title: Sr Advisor, Product Management
TransUnion Chicago, IL, USA Full-Time
Professional Diversity Network
Dec 09, 2019
Commerical Account Manager/Outside Sales
Roto-Rooter Services Company US-IL-Schaumburg Overview Commerical Account Manager/Outside Sales Roto-Rooter Services Company has the opportunity you have been looking for. We are America's largest plumbing and drain cleaning company and the name that homeowners and businesses turn to for select quality services. We are proud of our more than 80-year history, but it's our future that has us so excited! Because we are expanding rapidly through commercial customer growth, we have an excellent opportunity available for a COMMERCIAL ACCOUNT MANAGER in the Chicago area. Work closely with the National Accounts Team and Chicago General Manager to perform face-to-face selling to commercial accounts. Uncover current customer and prospect plumbing needs and help fill those needs. Sell preventative maintenance agreements and a variety of regular, non-preventive services and restoration services. Generate new business from property management, restaurants, and other commercial categories. Responsibilities Partner with commercial customers to solve their plumbing needs. Grow sales volume yearly as set forth in annual goals Generate new sales and identify additional opportunities from existing customers in Chicago and surrounding suburbs. Develop a list of most wanted local prospects with sales manager and track activity. Call on these prospects to convert them into customers. You will coordinate with our local operations team using the latest technology to identify cause, determine solutions, provide quotes and close the sale, ensuring customers receive world-class service and that all service promises are kept. Follow up with current customers to provide solutions to their most challenging plumbing and drain cleaning problems. Participate in local trade associations, including becoming active in area apartment associations, as an ambassador for Roto-Rooter Services. On an on-going basis, you will follow up with customers who have received quotes and turn these opportunities into revenue. Enter activity into Salesforce daily. You will also develop additional business opportunities by selling Roto-Rooter's preventative maintenance and programs. Requirements We are looking for a self-starter who is organized and thorough with attention to detail and follow-up who thrives in a bustling environment. Plumbing experience is not required, but sales experience is. Previous selling experience to commercial customers is helpful. Excellent oral and written communication is essential along with a working knowledge of various software programs. Salesforce or other CRM experience is a plus. Benefits At Roto-Rooter we believe that investing in our employees is the best investment we can make. We also care about the health and welfare of our employees and their families. That's why we are proud of our extensive employee benefit package including: Medical Benefits Prescription Drug Card Dental Insurance Paid Vacation Life Insurance 401K Savings Plan Tuition Reimbursement EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law. Advertising Tags IN1231 #GD1 PM1
Professional Diversity Network Schaumburg, IL, USA Full-Time
Professional Diversity Network
Dec 09, 2019
SHIFT LEAD
Walgreens Overview As a Walgreens shift lead, you'll develop and enhance your leadership abilities as an indispensable asset to our store staff. As a liaison between management and non-management team members, you'll be a key part of ensuring that excellent customer service is delivered to our customers. You'll also provide leadership to team members by communicating tasks from the store manager, coaching on warehouse and vendor orders, and handling day-to-day cash functions. You'll have the tools and guidance available to lead team members and support store management, giving you the opportunity to serve in a vital role on our front-end team. Responsibilities Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries. Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers. Models and delivers a distinctive and delightful customer experience. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations Responsible for holding store keys to open and close without management as necessary. Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries. Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids. Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package). Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions. Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations. Assist with ensuring the Outdate program is followed with team members. Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products. Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame. Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested. Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager. Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. Has working knowledge of store systems and store equipment. Assist at Pharmacy out window as requested. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Responsible for bag checks of team members before leaving the store. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Attends training and completes PPLs requested by Manager. Obtains and maintains valid PTCB certification or pharmacy license as required by state. Communications Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present. Reports disciplinary issues and customer complaints to management.
Professional Diversity Network Joliet, IL, USA Full-Time
Professional Diversity Network
Dec 09, 2019
SHIFT LEAD
Walgreens Overview As a Walgreens shift lead, you'll develop and enhance your leadership abilities as an indispensable asset to our store staff. As a liaison between management and non-management team members, you'll be a key part of ensuring that excellent customer service is delivered to our customers. You'll also provide leadership to team members by communicating tasks from the store manager, coaching on warehouse and vendor orders, and handling day-to-day cash functions. You'll have the tools and guidance available to lead team members and support store management, giving you the opportunity to serve in a vital role on our front-end team. Responsibilities Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries. Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers. Models and delivers a distinctive and delightful customer experience. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations Responsible for holding store keys to open and close without management as necessary. Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries. Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids. Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package). Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions. Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations. Assist with ensuring the Outdate program is followed with team members. Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products. Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame. Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested. Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager. Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. Has working knowledge of store systems and store equipment. Assist at Pharmacy out window as requested. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Responsible for bag checks of team members before leaving the store. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Attends training and completes PPLs requested by Manager. Obtains and maintains valid PTCB certification or pharmacy license as required by state. Communications Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present. Reports disciplinary issues and customer complaints to management.
Professional Diversity Network Aurora, IL, USA Full-Time
Professional Diversity Network
Dec 09, 2019
SHIFT LEAD
Walgreens Overview As a Walgreens shift lead, you'll develop and enhance your leadership abilities as an indispensable asset to our store staff. As a liaison between management and non-management team members, you'll be a key part of ensuring that excellent customer service is delivered to our customers. You'll also provide leadership to team members by communicating tasks from the store manager, coaching on warehouse and vendor orders, and handling day-to-day cash functions. You'll have the tools and guidance available to lead team members and support store management, giving you the opportunity to serve in a vital role on our front-end team. Responsibilities Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries. Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers. Models and delivers a distinctive and delightful customer experience. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations Responsible for holding store keys to open and close without management as necessary. Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries. Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids. Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package). Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions. Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations. Assist with ensuring the Outdate program is followed with team members. Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products. Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame. Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested. Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager. Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. Has working knowledge of store systems and store equipment. Assist at Pharmacy out window as requested. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Responsible for bag checks of team members before leaving the store. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Attends training and completes PPLs requested by Manager. Obtains and maintains valid PTCB certification or pharmacy license as required by state. Communications Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present. Reports disciplinary issues and customer complaints to management.
Professional Diversity Network Morris, IL 60450, USA Full-Time
Professional Diversity Network
Dec 09, 2019
SHIFT LEAD
Walgreens Overview As a Walgreens shift lead, you'll develop and enhance your leadership abilities as an indispensable asset to our store staff. As a liaison between management and non-management team members, you'll be a key part of ensuring that excellent customer service is delivered to our customers. You'll also provide leadership to team members by communicating tasks from the store manager, coaching on warehouse and vendor orders, and handling day-to-day cash functions. You'll have the tools and guidance available to lead team members and support store management, giving you the opportunity to serve in a vital role on our front-end team. Responsibilities Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries. Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers. Models and delivers a distinctive and delightful customer experience. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations Responsible for holding store keys to open and close without management as necessary. Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries. Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids. Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package). Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions. Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations. Assist with ensuring the Outdate program is followed with team members. Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products. Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame. Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested. Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager. Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. Has working knowledge of store systems and store equipment. Assist at Pharmacy out window as requested. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Responsible for bag checks of team members before leaving the store. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Attends training and completes PPLs requested by Manager. Obtains and maintains valid PTCB certification or pharmacy license as required by state. Communications Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present. Reports disciplinary issues and customer complaints to management.
Professional Diversity Network Elgin, IL, USA Full-Time
Professional Diversity Network
Dec 09, 2019
Retail Sales Consultant, Part-Time (East Peoria, IL)
Comcast Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Xfinity Retail Store Summary: Our XFINITY Retail Stores represents a significant sales and service channel in the company serving over 30 million customers every year. Join us as we continue to evolve into a world-class national retailer, bringing together immersive in-store sales and service experiences. Our stores have always been a place where customers could find a friendly expert to help with routine service. Now we are so much more! Our stores have become a place where customers can experience our products and services in convenient locations. Additionally, customers can purchase the latest consumer electronics products that enhance home entertainment, home connectivity and their mobile experiences Position Summary Being the face of XFINITY, our Retail Sales & Service Consultants are responsible for assisting customers with all aspects sales and service ensuring an excellent customer experience. Using your knowledge, tools & technology along with a passion and desire to help; you will customize a unique solution to each customer. Product & service offerings include: XFINITY TV XFINITY Internet XFINITY Voice XFINITY Home XFINITY Mobile Core Responsibilities - Provide superior customer service with all customer interactions. - Deep understanding of XFINITY products and services; effectively inform and educate customers. - Provide product demonstrations to illustrate to customers how XFINITY products and services improve the customers’ lives. - Understand XFINITY products capabilities and how they outperform the competition. - Evaluate customer’s potential product needs and tailor XFINITY solution to meet customer video, data, voice, connected home and Comcast mobile requirements. - Position devices, mobile devices and 3rd party accessories as part of core product offering. - Set high standard by meeting or exceeding sales & customer satisfaction goals. - Support store operations including inventory, equipment transactions and payment activity. - Thrive in a fast paced, high-energy, rapidly changing environment. - Responsible for immersive customer onboarding experience ensuring the customer fully understands how to use XFINITY products and services including XFINITY Apps. - Complies with all operational policies and procedures and Comcast code of conduct - Completes all courses in the training curriculum. - Must be able to work a flexible schedule that includes evenings, weekends and certain holidays. May be asked to work in alternate XFINITY Stores outside of home base store. Regular, consistent and punctual attendance. - Requires travel throughout the store to greet and direct customers, perform product demo at various stations. - Drop-off and pick-up equipment for customers back of house. - Other duties and responsibilities as assigned. Key Qualifications - High School Degree or Equivalent - Generally requires 1-3 years related experience; prefer consumer electronics/wireless retail sales experience - Must enjoy interacting with people - Committed to providing world class customer experience - Warm & engaging-ability to develop rapport quickly - Positive, “I can help you with that” attitude - Genuinely curious about customer needs - Solution orientated - Strong communication skills - Consultative selling approach - Passion for technology - Desire to learn - Ability to excel in dynamic environment Comcast is an EOE/Veterans/Disabled/LGBT employer
Professional Diversity Network East Peoria, IL, USA Full-Time
Professional Diversity Network
Dec 09, 2019
Retail Sales Consultant, Part-Time (Algonquin, IL)
Comcast Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Xfinity Retail Store Summary: Our XFINITY Retail Stores represents a significant sales and service channel in the company serving over 30 million customers every year. Join us as we continue to evolve into a world-class national retailer, bringing together immersive in-store sales and service experiences. Our stores have always been a place where customers could find a friendly expert to help with routine service. Now we are so much more! Our stores have become a place where customers can experience our products and services in convenient locations. Additionally, customers can purchase the latest consumer electronics products that enhance home entertainment, home connectivity and their mobile experiences Position Summary Being the face of XFINITY, our Retail Sales & Service Consultants are responsible for assisting customers with all aspects sales and service ensuring an excellent customer experience. Using your knowledge, tools & technology along with a passion and desire to help; you will customize a unique solution to each customer. Product & service offerings include: XFINITY TV XFINITY Internet XFINITY Voice XFINITY Home XFINITY Mobile Core Responsibilities - Provide superior customer service with all customer interactions. - Deep understanding of XFINITY products and services; effectively inform and educate customers. - Provide product demonstrations to illustrate to customers how XFINITY products and services improve the customers’ lives. - Understand XFINITY products capabilities and how they outperform the competition. - Evaluate customer’s potential product needs and tailor XFINITY solution to meet customer video, data, voice, connected home and Comcast mobile requirements. - Position devices, mobile devices and 3rd party accessories as part of core product offering. - Set high standard by meeting or exceeding sales & customer satisfaction goals. - Support store operations including inventory, equipment transactions and payment activity. - Thrive in a fast paced, high-energy, rapidly changing environment. - Responsible for immersive customer onboarding experience ensuring the customer fully understands how to use XFINITY products and services including XFINITY Apps. - Complies with all operational policies and procedures and Comcast code of conduct - Completes all courses in the training curriculum. - Must be able to work a flexible schedule that includes evenings, weekends and certain holidays. May be asked to work in alternate XFINITY Stores outside of home base store. Regular, consistent and punctual attendance. - Requires travel throughout the store to greet and direct customers, perform product demo at various stations. - Drop-off and pick-up equipment for customers back of house. - Other duties and responsibilities as assigned. Key Qualifications - High School Degree or Equivalent - Generally requires 1-3 years related experience; prefer consumer electronics/wireless retail sales experience - Must enjoy interacting with people - Committed to providing world class customer experience - Warm & engaging-ability to develop rapport quickly - Positive, “I can help you with that” attitude - Genuinely curious about customer needs - Solution orientated - Strong communication skills - Consultative selling approach - Passion for technology - Desire to learn - Ability to excel in dynamic environment Comcast is an EOE/Veterans/Disabled/LGBT employer
Professional Diversity Network Algonquin, IL, USA Full-Time
Professional Diversity Network
Dec 09, 2019
Retail Sales Consultant, Full-Time (Algonquin, IL)
Comcast Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Xfinity Retail Store Summary: Our XFINITY Retail Stores represents a significant sales and service channel in the company serving over 30 million customers every year. Join us as we continue to evolve into a world-class national retailer, bringing together immersive in-store sales and service experiences. Our stores have always been a place where customers could find a friendly expert to help with routine service. Now we are so much more! Our stores have become a place where customers can experience our products and services in convenient locations. Additionally, customers can purchase the latest consumer electronics products that enhance home entertainment, home connectivity and their mobile experiences Position Summary Being the face of XFINITY, our Retail Sales & Service Consultants are responsible for assisting customers with all aspects sales and service ensuring an excellent customer experience. Using your knowledge, tools & technology along with a passion and desire to help; you will customize a unique solution to each customer. Product & service offerings include: XFINITY TV XFINITY Internet XFINITY Voice XFINITY Home XFINITY Mobile Core Responsibilities - Provide superior customer service with all customer interactions. - Deep understanding of XFINITY products and services; effectively inform and educate customers. - Provide product demonstrations to illustrate to customers how XFINITY products and services improve the customers’ lives. - Understand XFINITY products capabilities and how they outperform the competition. - Evaluate customer’s potential product needs and tailor XFINITY solution to meet customer video, data, voice, connected home and Comcast mobile requirements. - Position devices, mobile devices and 3rd party accessories as part of core product offering. - Set high standard by meeting or exceeding sales & customer satisfaction goals. - Support store operations including inventory, equipment transactions and payment activity. - Thrive in a fast paced, high-energy, rapidly changing environment. - Responsible for immersive customer onboarding experience ensuring the customer fully understands how to use XFINITY products and services including XFINITY Apps. - Complies with all operational policies and procedures and Comcast code of conduct - Completes all courses in the training curriculum. - Must be able to work a flexible schedule that includes evenings, weekends and certain holidays. May be asked to work in alternate XFINITY Stores outside of home base store. Regular, consistent and punctual attendance. - Requires travel throughout the store to greet and direct customers, perform product demo at various stations. - Drop-off and pick-up equipment for customers back of house. - Other duties and responsibilities as assigned. Key Qualifications - High School Degree or Equivalent - Generally requires 1-3 years related experience; prefer consumer electronics/wireless retail sales experience - Must enjoy interacting with people - Committed to providing world class customer experience - Warm & engaging-ability to develop rapport quickly - Positive, “I can help you with that” attitude - Genuinely curious about customer needs - Solution orientated - Strong communication skills - Consultative selling approach - Passion for technology - Desire to learn - Ability to excel in dynamic environment Comcast is an EOE/Veterans/Disabled/LGBT employer
Professional Diversity Network Algonquin, IL, USA Full-Time
Professional Diversity Network
Dec 09, 2019
Business Account Executive 1
Comcast WATCH YOUR CUSTOMERS GROW ALONG WITH YOUR CAREER Small to medium-sized business owners are ready for tech-based solutions that give them an edge-and that's exactly what you'll offer as a Business Account Executive for Comcast Business Services. Our integrated suite of Internet, phone, Ethernet and TV products and services are tailor-made for up-and-coming businesses in every type of industry. So you're not just selling; you're collaborating and playing an active role in your customers' future success. You'll be listening and effectively responding to client challenges in this customer-facing outside sales role as you create the right bundle of products and services to help each unique customer. Other responsibilities include generating new sales leads largely in person with some communication over the phone; creating/delivering compelling sales presentations to your prospects; and developing partnerships/affiliations with local organizations. As you grow your business via client referrals and canvassing your territory, you'll become an expert on the local competitive landscape; and be able to meet or exceed your sales goals, objectives and business relationships. We'll provide in-depth and ongoing training on the full range of Comcast products and services to ensure your success. In return you'll bring strong persuasive, negotiation and follow-up skills to the mix, along with a proven ability to successfully close a sale. A high school diploma or the equivalent is required; a bachelor's degree and 1-2 years of related sales experience is preferred. If you'd enjoy being part of a close-knit, results-driven team with exceptional potential for growth, we'd like to hear from you. To learn more about this and other exciting opportunities, use the link below to review the full job description, including experience requirements, and complete an application. Comcast is an EOE/Veterans/Disabled/LGBT employer
Professional Diversity Network Chicago, IL, USA Full-Time
Professional Diversity Network
Dec 09, 2019
Sales Representative
Vivid International Solutions Vivid International Solutions is seeking a competitive individual to join their high-performance sales team in Rockford IL. Imagine an environment that was free of capped commissions. A place where management takes the time to invest in its most valuable asset... YOU! With our close knit culture, our firm is seeking an energetic, fun individual to take part in representing our products and services. As a Sales Representative with our firm, this individual will partake in the promotion of new products and services, providing exceptional customer service to all customers and managing new and existing accounts in a client-facing role. Take a step back and truly put yourself in a place where the hard work, dedication and desire to be the best at what you do is recognized. What does that look like to you? Requirements: Associates Degree or relevant experience Ability to work well with a team and individually Manage potential inquires Ability to maintain a good attitude Interact with customers in a client-facing role Verbal and written communication skills Responsibilities: Answer questions to customers about new and existing accounts Teach, train, and develop new team members Be knowledgeable about new and existing products and services Work independently and with a team Record the customer's personal information accurately in a computer system Process purchase orders in a timely, accurate and efficient manner Effectively communicate with management Company Perks: Annual all-expense paid trips Seeing results from the work you put in Personal and professional growth Fun company culture Weekly bonuses Uncapped Commissions Competitive Base Salary
Professional Diversity Network Rockford, IL, USA Full-Time
Professional Diversity Network
Dec 09, 2019
SHIFT LEAD
Walgreens Overview As a Walgreens shift lead, you'll develop and enhance your leadership abilities as an indispensable asset to our store staff. As a liaison between management and non-management team members, you'll be a key part of ensuring that excellent customer service is delivered to our customers. You'll also provide leadership to team members by communicating tasks from the store manager, coaching on warehouse and vendor orders, and handling day-to-day cash functions. You'll have the tools and guidance available to lead team members and support store management, giving you the opportunity to serve in a vital role on our front-end team. Responsibilities Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries. Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers. Models and delivers a distinctive and delightful customer experience. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations Responsible for holding store keys to open and close without management as necessary. Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries. Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids. Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package). Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions. Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations. Assist with ensuring the Outdate program is followed with team members. Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products. Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame. Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested. Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager. Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. Has working knowledge of store systems and store equipment. Assist at Pharmacy out window as requested. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Responsible for bag checks of team members before leaving the store. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Attends training and completes PPLs requested by Manager. Obtains and maintains valid PTCB certification or pharmacy license as required by state. Communications Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present. Reports disciplinary issues and customer complaints to management.
Professional Diversity Network Chicago, IL, USA Full-Time
Professional Diversity Network
Dec 09, 2019
Shift Lead
Walgreens Overview As a Walgreens shift lead, you'll develop and enhance your leadership abilities as an indispensable asset to our store staff. As a liaison between management and non-management team members, you'll be a key part of ensuring that excellent customer service is delivered to our customers. You'll also provide leadership to team members by communicating tasks from the store manager, coaching on warehouse and vendor orders, and handling day-to-day cash functions. You'll have the tools and guidance available to lead team members and support store management, giving you the opportunity to serve in a vital role on our front-end team. Responsibilities Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries. Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers. Models and delivers a distinctive and delightful customer experience. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations Responsible for holding store keys to open and close without management as necessary. Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries. Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids. Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package). Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions. Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations. Assist with ensuring the Outdate program is followed with team members. Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products. Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame. Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested. Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager. Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. Has working knowledge of store systems and store equipment. Assist at Pharmacy out window as requested. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Responsible for bag checks of team members before leaving the store. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Attends training and completes PPLs requested by Manager. Obtains and maintains valid PTCB certification or pharmacy license as required by state. Communications Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present. Reports disciplinary issues and customer complaints to management.
Professional Diversity Network Elgin, IL, USA Full-Time
Professional Diversity Network
Dec 09, 2019
SHIFT LEAD
Walgreens Overview As a Walgreens shift lead, you'll develop and enhance your leadership abilities as an indispensable asset to our store staff. As a liaison between management and non-management team members, you'll be a key part of ensuring that excellent customer service is delivered to our customers. You'll also provide leadership to team members by communicating tasks from the store manager, coaching on warehouse and vendor orders, and handling day-to-day cash functions. You'll have the tools and guidance available to lead team members and support store management, giving you the opportunity to serve in a vital role on our front-end team. Responsibilities Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries. Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers. Models and delivers a distinctive and delightful customer experience. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations Responsible for holding store keys to open and close without management as necessary. Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries. Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids. Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package). Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions. Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations. Assist with ensuring the Outdate program is followed with team members. Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products. Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame. Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested. Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager. Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. Has working knowledge of store systems and store equipment. Assist at Pharmacy out window as requested. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Responsible for bag checks of team members before leaving the store. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Attends training and completes PPLs requested by Manager. Obtains and maintains valid PTCB certification or pharmacy license as required by state. Communications Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present. Reports disciplinary issues and customer complaints to management.
Professional Diversity Network Elmhurst, IL, USA Full-Time
Professional Diversity Network
Dec 09, 2019
SHIFT LEAD
Walgreens Overview As a Walgreens shift lead, you'll develop and enhance your leadership abilities as an indispensable asset to our store staff. As a liaison between management and non-management team members, you'll be a key part of ensuring that excellent customer service is delivered to our customers. You'll also provide leadership to team members by communicating tasks from the store manager, coaching on warehouse and vendor orders, and handling day-to-day cash functions. You'll have the tools and guidance available to lead team members and support store management, giving you the opportunity to serve in a vital role on our front-end team. Responsibilities Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries. Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers. Models and delivers a distinctive and delightful customer experience. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations Responsible for holding store keys to open and close without management as necessary. Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries. Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids. Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package). Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions. Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations. Assist with ensuring the Outdate program is followed with team members. Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products. Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame. Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested. Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager. Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. Has working knowledge of store systems and store equipment. Assist at Pharmacy out window as requested. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Responsible for bag checks of team members before leaving the store. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Attends training and completes PPLs requested by Manager. Obtains and maintains valid PTCB certification or pharmacy license as required by state. Communications Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present. Reports disciplinary issues and customer complaints to management.
Professional Diversity Network Willowbrook, IL, USA Full-Time
Professional Diversity Network
Dec 09, 2019
SHIFT LEAD
Walgreens Overview As a Walgreens shift lead, you'll develop and enhance your leadership abilities as an indispensable asset to our store staff. As a liaison between management and non-management team members, you'll be a key part of ensuring that excellent customer service is delivered to our customers. You'll also provide leadership to team members by communicating tasks from the store manager, coaching on warehouse and vendor orders, and handling day-to-day cash functions. You'll have the tools and guidance available to lead team members and support store management, giving you the opportunity to serve in a vital role on our front-end team. Responsibilities Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries. Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers. Models and delivers a distinctive and delightful customer experience. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations Responsible for holding store keys to open and close without management as necessary. Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries. Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids. Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package). Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions. Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations. Assist with ensuring the Outdate program is followed with team members. Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products. Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame. Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested. Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager. Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. Has working knowledge of store systems and store equipment. Assist at Pharmacy out window as requested. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Responsible for bag checks of team members before leaving the store. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Attends training and completes PPLs requested by Manager. Obtains and maintains valid PTCB certification or pharmacy license as required by state. Communications Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present. Reports disciplinary issues and customer complaints to management.
Professional Diversity Network Chicago, IL, USA Full-Time
Mondelez International
Dec 09, 2019
Process Engineer (Continuous Improvement) - 1911023
Mondelēz International, Inc. empowers people to snack right in over 160 countries around the world. We're leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. Our 90,000 colleagues around the world are key to the success of our business. Great people and great brands . That's who we are. Join us on our mission to continue leading the future of snacking around the world by offering the right snack , for the right moment , made the right way . It's time for you to Make It with Mondelēz International. Manufacturing As part of Manufacturing, you'll use your skills, our systems and a wide array of raw materials to help create the delicious finished products our consumers love. While taking ownership in your area of work, you'll also ensure the safety of yourself and your colleagues while producing our top-quality products reliably and efficiently within our integrated supply chain. Purpose of Role The Process Engineer is responsible for loss analysis, loss intelligence and loss elimination throughout the Operation. Process Engineers work with Leadership and Core Teams to build capability and engagement, to support the Core in achieving performance improvement goals (safety, quality, delivery and cost.) Participation in the daily, monthly and annual loss analysis process, to track performance and develop plans and actions to meet or exceed site targets is an essential part of the role. The key skills of a Process Engineer are root cause analysis, change management and coaching others. These skills are developed and grown as part of the Focused Improvement Pillar of the Integrated Lean Six Sigma program. The Process Engineer also leads various teams responsible for identifying, documenting and controlling best practices in their functional area. The Process Engineer employs a logical approach; is driven, accountable, and understands the value of bringing science and engineering to manufacturing. This includes assuring permanent achievement of high quality products by managing all aspects related to the manufacturing process (process routes, process technologies and parameters, process related procedures and work instructions, compliance with standard recipes, GMP). Process Engineers are strong agents of change and possesses the ability to lead and motivate others. Key Accountabilities Demonstrate the following competencies: ability to lead and motivate others, problem solving, decision making, results driven, accountable and excellent communication skills. Support all plant safety initiatives related to line processes. Engage in Daily Management System Meetings to lead plans for loss analysis and loss elimination. Lead, coach core teams to identify and analyze losses and develop solutions and control plans; using Lean Tools such as 5 Whys, Six Sigma tools such as Pareto and FMEA along with focused improvement tools such as bottleneck analysis, and driver tree methodology. Support waste reductions initiatives such as War on Waste, Manufacturing Standards and World Class Scrap/Water Programs, Over Pack attainment Provide technical support to develop new cost saving programs and execute active projects. Lead the activities to document and capture best operating practices, centerline equipment and build capability in the core teams, proactively communicate key learnings to enable best practice replication. Analyze performance data to support day-to-day Global Efficiency and changeover loss intelligence and problem analysis. Actively support R&D and Engineering for all development programs targeting process equipment, new products, recipes, technologies and packaging. Provide technical support on production and equipment requirements for raw materials and finished goods, standards and specifications, standards of raw materials costs, types of defects and how to prevent them. Identify and plan Kaizen/Performance Improvement activities such as speed increase, minor stop reduction, scrap reduction, labor efficiency improvement. Ensure teams understand and report on Key Performance Indicators such as Safety, Quality, Global Efficiency, Downtime, and Consumer Complaints. Support new product introduction and major capital initiatives, providing performance data analysis to ensure product and delivery standards are met. Other related duties as assigned Bachelors' Degree in Food Science, Chemical Engineering, Chemistry or Food Engineering or similar degree preferred or relevant years' experience Production, Process or Continuous Improvement experience within Food Manufacturing preferred Familiar with FDA and USDA regulations and requirements Previous experience leading, motivating and engaging teams preferred Knowledge of Integrated Lean Six Sigma Work Systems helpful Knowledge of Measurement Methods and Statistical Analysis Green Belt/Black Belt preferred but not required Project Management experience is preferred Ability to challenge the status quo and work collaboratively between functions Ability to work independently and drive results critical Must have Microsoft Suite expertise Mondelēz Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance. Applicants must complete all required steps in the application process, including providing a Resume/CV, in order to be considered for this position.
Mondelez International Chicago, IL, USA Full-Time

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