Oct 21, 2019
Description
Sprague takes a collaborative, customer-centric approach to providing best-in-class energy products and related services throughout the Northeast. As a publicly-traded company founded in 1870, we pride ourselves on offering customers the expert solutions and high-quality service that help their businesses thrive in any market landscape. Sprague values innovation, safety, integrity and people. We know that our people are what set us apart from our competition, and we work hard to make sure each employee across our 20+ locations knows how important they are to our community
Job Summary/General Purpose :
We are looking for a full time Seasonal Customer Service Representative to work October through April with the ability to work some weekend and evening hours. This is the primary contact role for customer requests regarding all Customer Service processes, procedures, and information, including order taking, product delivery, pricing, terminal access, billing, credit, and other customer-related requests for information on products and services. CSR's serve as liaison between energy customers and Sprague support personnel, this position requires the ability to quickly and effectively reconcile issues or problems and answer all inquiries. In addition, this position tracks activities to help identify recurring customer needs in an effort to improve the processes and better serve customers.
Major Responsibilities:
Serve as member of the Customer Service team responsible for answering customer calls related to energy marketing and delivery
Directly or indirectly reconcile basic issues or problems and answer inquiries about products, services or order status, conduct research, and coordinate with other internal departments as necessary
Maintain customer account data and record and track customer inquiries within the appropriate system(s)
Maintain process documentation
Participate in projects as required
Provide backup coverage as required
Participate in ongoing Customer Service training to ensure adequate systems expertise, expedient training of new personnel, and improvement of general skills
Other duties as required
Education / Experience / Skill Requirements:
Two to three years office experience - preferably in a call center environment
Computer skills, including knowledge of Microsoft Word and Excel
Familiarity with customer-centric databases preferred
Excellent verbal and written communication skills
Ability to work well with others, organize workload, and perform under pressure in a fast-paced environment
Ability to problem-solve and conduct research for customer inquiries as needed
Please click on link below to be directed to our website for your application process: https://recruiting.ultipro.com/SPR1005/JobBoard/17902b3d-1500-1fbc-82f1-12a85d5288ed/OpportunityDetail?opportunityId=c9696ddc-263f-4517-8712-75b594d60d1b
Who we are looking for:
Do you like to solve problems and consider yourself forward thinking? If you are looking for a place where you can learn a lot about the energy industry and constantly challenge yourself, then Sprague is your place. Sprague employees are dedicated and driven, and we constantly strive to be the best in the industry. We work best as a team, knowing that collaboration leads to innovation and the best customer experience. As a company that has continued to evolve with the energy industry for the last 150 years, we are looking for hardworking employees to join us as we remain at the forefront of the industry
Sprague is an EEO/AA employer. We strongly encourage minorities, females, Vets and individuals with disabilities to apply.
As a federal contractor we adhere to OFCCP employment regulations.
Click here for OFCCP compliance information
Sprague Operating Resources LLC
Harrison, NY, USA
Seasonal
