487 jobs found

Biogen Job Description The Lead Case Manager- SMA position will support the Acquisition, Access, and Adherence processes that support the Nusinersen Service Model for SMA, a rare and often fatal genetic disease impacting infants and children. The role will be responsible for working collaboratively with the internal Field team, caregivers, healthcare providers, hospitals, service partner(s), insurance payers, and channel partners to support patients getting started and staying on therapy. The Lead Case Manager will engage with cross- functional stakeholders and caregivers to identify and support the resolution of patient non-clinical barrier including insurance coverage, reimbursement, financial limitations, site of care logistics, procurement/distribution issues, and will have an in depth understanding of the HCP prescribing account, the administration site of care/SMA Center, and the payer approval process. *Qualifications : Qualifications Support Patients, Caregivers, and Health Care Professionals through end-to-end Acquisition, Access, and Adherence process *Case manage all patient information, from multiple sources, to ensure completion of patient journey (includes action on data integrity issues, payer trends and barriers) *Interface w/Accredo to pull through patient situations and escalations while partnering with appropriate field teams (FAM/RDAE/RDRM) *Initiate first patient contact once Start Form received in order to introduce appropriate next steps and support all incoming customer calls *Lead coordination of subsequent dosing (post 1st dose), by confirming product shipment (w/SOC and SP/SD) and monitoring existing patients for PA/re-auth (support FAM), to proactively alert team members of obstacles, so patients are ready and compliant for dosing appointments *Manage support services for patients including, but not limited to FA enrollment, PAP and Interim dose orders, Copay attestation receipt, and entering AE reports *Pre-Huddle Call Preparation (work w/FAM to prioritize patients, disseminate dashboard to team) so team can effectively identify and remove bottlenecks *Serve as relationship owner and primary point of contact for Patients and Caregivers, Healthcare Providers (HCP), Sites of Care (SOC), Channel Partners, BIIB Family Access Managers (FAM) and Rare Disease Account Executives (RDAE) and other BIIB partner and vendor teams to support patients' access and adherence to therapy, in assigned geographical regions *Work cross functionally to identify and support the resolution of patient access barriers including insurance coverage, reimbursement, financial limitations, site of care, procurement/distribution issues *Establish, foster, and maintain relationships with caregivers to ensure a simple and supportive experience; provide emotional support as appropriate for the caregivers and collaborate with them in a way that allows for forward progress *Up to 15% travel required to meet with field personnel and attend SMA community events Drive Revenue through Accountability to Quality and Performance Metrics goals *Adherence to Quality and Compliance standards *Meet KPIs, Acquisition, and Adherence metrics target as established by Patient Services Leadership Consistent Point of Contact for Field-based Colleagues *Collaborate with Family Access Managers (FAM), Rare Disease Account Executives (RDAEs), and Infusion Regional Account Manager (IRAMs) to clear non-clinical barriers, drive patient onboarding and maintenance Clinical Knowledge/Continuous Training *Maintain and expand clinical, database, and process knowledge by completing required/continuous trainings *Address customer product complaints and handle adverse event submissions General * Prior Biogen Patient Services experience preferred * Performance history at or above established expectations * Familiarity with the Financial Assistance process * Ability to manage a workload with minimal supervision * Strong EQ skills * Skilled at interfacing with various customer types * Willingness to travel as needed * Possesses superb listening skills * Understands BIIB product portfolio * Technical proficiency in CRM or equivalent system * Comfortable working with standard operating procedures with focus on quality * Strong problem solving, time management and organization skills * Experience working a fast-paced environment * Strong verbal and written communication skills *Education : * High School diploma or equivalent required * Bachelor's degree preferred Additional Information All your information will be kept confidential according to EEO guidelines.

Biogen Job Description The Director of Patient Services Alzheimer's Partner & Site Management will lead a team of 1-2 people and is responsible for the Patient Services Alternate Site set-up, Operational Management, and oversight to ensure sourcing and operational execution of outsourced partners and launch contingency planning is successfully executed to ensure customer service levels are delivered. This role will direct cross-functional teams, oversee extensive budgets, and provide direction and oversight of patient and caregiver services spread across up to three contact centers, manage functional vendor spend budget, facilitate contract negotiations, implement timelines and manage key performance indicators to ensure the successful and cost-effective deliver of any contracted services to drive patient access to appropriate therapy. This role effectively collaborates and partners with senior levels of the organization to ensure key strategic initiatives are successfully implemented and deliver the expected outcome. This role will coach, mentor, and develop direct reports to effectively position them for advancement opportunities in the future. This position is critical to the business by ensuring our customers have access to services to effectively remove non-clinical barriers to treatment and overall functional outsourced partner annual spend of ~$30M OPEX supporting the Alzheimer's business ensuring organizational goals and objectives are achieved and that opportunities enhance the value of Patient Services. She/he must have the ability to work in a multi-site team environment and effectively lead program implementation, analysis, and operations across sites and influence key members of leadership to drive business objectives. Responsibilities: * Direct activities to develop and recommend contracting strategies that drive brand and commercial strategic imperatives and improve patient access to Biogen products and achieve the desired customer experience * Influence cross-functional partners and gain alignment on proposed direction of Patient Services contracted services by creating communications outlining the value of each proposal supported by robust data analysis including the outlined value to customers and Biogen * Establishes vision, national strategy and priorities for all Patient Services Alzheimer's Partners * Establish a culture of performance, collaboration and compliance with the partner(s) * Lead to present new ideas, gain alignment, present to Sr. Leadership, and participate in trade-off discussions on how to prioritize key strategic initiatives * Consult and collaborate with Legal and Compliance to ensure all programs are within state and federal regulations to minimize risk to the organization * Create and deliver business readouts that demonstrate optimization of strategy and outlines risks with key recommendations for adjustment * Lead Field Integration strategy to align goals and enhance awareness of Patient Services with internal stakeholders. Proactively seek opportunities to enhance and understand roadblocks with our field sales and Managed Markets field team organizations to share ideas and collaborate on how Patient Services could remove these barriers to further better the brand. * Review & analyze monthly partner spend forecasts to ensure budget adherence * Develop budget mitigation strategies to ensure expenses are on target * Forecast upcoming expenses to ensure vendors are adequately staffed to meet the needs / expectations of the business. * Create performance tracking tools to effectively monitor how vendors are performing against budget * Direct activities to ensure partners are meeting all quality and compliance requirements * Lead new partner onboarding and training process * Lead negotiating vendor contracts as new services are identified, needed or expanded * Collaborate with IT to ensure all system enhancements and improvement opportunities identified are completed timely and functioning properly * Partners with leadership to ensure updated training materials are being effectively utilized * Effectively partner with the Brand, Marketing, and Market Access teams to ensure vendor project deliverables are on-target * Financial forecasting & planning experience * Travel required - 50%, up to ~70% *LI-SRC6 Qualifications * 10 - 15+ years commercial experience in pharmaceutical or biotech industry * 10+ years manager experience within a matrix driven organization * 10+ years in a functional role with subject matter expertise in call center best practices and technologies, productivity, quality measures, culture alignment, and site expansion builds * Proven record in project management and strategic planning * Experience in launching new products, services, or expansions preferred * Superior verbal and written communication skills to influence cross and interdepartmental performance and present complex information to front line employees, call center management, and senior executives. * Apply critical thinking and objectivity in assessing portfolio & corporate strategic challenges, quickly analyzing data and driving towards recommendations * Passion for problem solving, strategic perspective and strong analytical critical thinking skills, including the ability to interpret and synthesize information from various sources * Strong leadership qualities and collaborative work style with the ability to work effectively with and influence individuals across a wide array of functions and levels in the organization * Strong Microsoft Excel skills and experience performing financial analysis * Highly motivated, with track record of initiative, high achievement and superb attention to detail * Action oriented; Ability to adapt to change and implement quickly based on overall direction and needs of the company. Education: Bachelor's Degree Required Master's Degree Preferred (MBA, MHA, or equivalent) Additional Information All your information will be kept confidential according to EEO guidelines.

Walgreens Overview As a Customer Service Associate, you are the face of Walgreens - the person who helps fulfill our mission of making people's lives a little easier. Along with providing friendly, courteous and efficient service to our customers, Customer Service Associate are also responsible for everything from cash register operations and customer service to merchandising, store inventory and maintaining store signage and displays. It's a great introduction to the Walgreens organization, with opportunities to excel in this position for years to come or explore a variety of opportunities. Responsibilities Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations Provides customers with courteous, friendly, fast, and efficient service. Recommends items for sale to customer and recommends trade-up and/or companion items. Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. Implements Company asset protection procedures to identify and minimize profit loss. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. Has working knowledge of store systems and store equipment. Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Attends training and completes PPLs requested by Manager or assigned by corporate.

Walgreens Overview As a Customer Service Associate, you are the face of Walgreens - the person who helps fulfill our mission of making people's lives a little easier. Along with providing friendly, courteous and efficient service to our customers, Customer Service Associate are also responsible for everything from cash register operations and customer service to merchandising, store inventory and maintaining store signage and displays. It's a great introduction to the Walgreens organization, with opportunities to excel in this position for years to come or explore a variety of opportunities. Responsibilities Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations Provides customers with courteous, friendly, fast, and efficient service. Recommends items for sale to customer and recommends trade-up and/or companion items. Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. Implements Company asset protection procedures to identify and minimize profit loss. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. Has working knowledge of store systems and store equipment. Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Attends training and completes PPLs requested by Manager or assigned by corporate.

Walgreens Overview As a Customer Service Associate, you are the face of Walgreens - the person who helps fulfill our mission of making people's lives a little easier. Along with providing friendly, courteous and efficient service to our customers, Customer Service Associate are also responsible for everything from cash register operations and customer service to merchandising, store inventory and maintaining store signage and displays. It's a great introduction to the Walgreens organization, with opportunities to excel in this position for years to come or explore a variety of opportunities. Responsibilities Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations Provides customers with courteous, friendly, fast, and efficient service. Recommends items for sale to customer and recommends trade-up and/or companion items. Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. Implements Company asset protection procedures to identify and minimize profit loss. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. Has working knowledge of store systems and store equipment. Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Attends training and completes PPLs requested by Manager or assigned by corporate.

Walgreens Overview As a Customer Service Associate, you are the face of Walgreens - the person who helps fulfill our mission of making people's lives a little easier. Along with providing friendly, courteous and efficient service to our customers, Customer Service Associate are also responsible for everything from cash register operations and customer service to merchandising, store inventory and maintaining store signage and displays. It's a great introduction to the Walgreens organization, with opportunities to excel in this position for years to come or explore a variety of opportunities. Responsibilities Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations Provides customers with courteous, friendly, fast, and efficient service. Recommends items for sale to customer and recommends trade-up and/or companion items. Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. Implements Company asset protection procedures to identify and minimize profit loss. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. Has working knowledge of store systems and store equipment. Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Attends training and completes PPLs requested by Manager or assigned by corporate.

Walgreens Overview As a Customer Service Associate, you are the face of Walgreens - the person who helps fulfill our mission of making people's lives a little easier. Along with providing friendly, courteous and efficient service to our customers, Customer Service Associate are also responsible for everything from cash register operations and customer service to merchandising, store inventory and maintaining store signage and displays. It's a great introduction to the Walgreens organization, with opportunities to excel in this position for years to come or explore a variety of opportunities. Responsibilities Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations Provides customers with courteous, friendly, fast, and efficient service. Recommends items for sale to customer and recommends trade-up and/or companion items. Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. Implements Company asset protection procedures to identify and minimize profit loss. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. Has working knowledge of store systems and store equipment. Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Attends training and completes PPLs requested by Manager or assigned by corporate.

Walgreens Overview As a Customer Service Associate, you are the face of Walgreens - the person who helps fulfill our mission of making people's lives a little easier. Along with providing friendly, courteous and efficient service to our customers, Customer Service Associate are also responsible for everything from cash register operations and customer service to merchandising, store inventory and maintaining store signage and displays. It's a great introduction to the Walgreens organization, with opportunities to excel in this position for years to come or explore a variety of opportunities. Responsibilities Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations Provides customers with courteous, friendly, fast, and efficient service. Recommends items for sale to customer and recommends trade-up and/or companion items. Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. Implements Company asset protection procedures to identify and minimize profit loss. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. Has working knowledge of store systems and store equipment. Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Attends training and completes PPLs requested by Manager or assigned by corporate.

McKee Homes Description: McKee Homes has an amazing opportunity for you! We offer multiple ways of earning income including base salary with commission, as well as commission-only as a part of our competitive commission program. First year inexperienced In-house sales agents could make anywhere from $75,000-$100,000 a year! Experienced agents potentially in the mid 100's! We offer extensive training on new home sales, our products, and processes to those with a sales background interested in new home sales. We also offer training to experienced homebuilding sales agents to help assimilate you to our high quality products and processes. McKee Homes is a people centric company firmly based on our core focus - "Passionately Enriching your Quality of Life by Delivering an Incredible and Unique Homebuying Experience." Each employee is treated as whole person (family matters). Your efforts will be recognized. You will enjoy a fun, fair, caring, people centric environment. Opportunities for growth and contribution are numerous. PM17 . Requirements: REQUIRED EDUCATION AND EXPERIENCE Minimum High School Diploma or equivalent / Bachelors Degree preferred Valid Drivers License because driving is an essential function of this position Previous sales experience preferred ESSENTIAL FUNCTIONS • Demonstrate model home, community, area, and builder story • Prepare required paperwork for each home sale and for prospective purchasers • Keep buyer updated as to construction start and completion dates and remain actively involved in the sales process through closing • Communicate properly, to the appropriate departments, any customer requests for information or service • Complete weekly traffic and other reports as necessary • Update CRM and other systems with pertinent information COMPETENCIES • Communication Proficiency • Results Driven • Organizational Skills • Initiative • Customer/Client Focus • Technical Capacity

CVS Health Job Description An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures. Essential Functions: 1. Management * Work effectively with store management and store crews * Supervise the store's crew through assigning, directing and following up of all activities * Effectively communicate information both to and from store management and crews 2. Customer Service * Assist customers with their questions, problems and complaints * Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers * Provide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations) * Maintain customer/patient confidentiality 3. Merchandise/Presentation * Price merchandise * Stock shelves * Support the planning, execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise * Support the planning, execute the display and maintenance of off-shelf merchandise * Required Qualifications Deductive reasoning ability, analytical skills and computer skills. Advanced communication skills, supervision, and influencing skills Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise Preferred Qualifications Experience as a retail supervisor Education High school diploma or equivalent preferred Business Overview It's a new day in health care. Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all. We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability. CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT . We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team . Please note that we only accept applications for employment via this site. If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com . For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

CVS Health Job Description An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures. Essential Functions: 1. Management * Work effectively with store management and store crews * Supervise the store's crew through assigning, directing and following up of all activities * Effectively communicate information both to and from store management and crews 2. Customer Service * Assist customers with their questions, problems and complaints * Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers * Provide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations) * Maintain customer/patient confidentiality 3. Merchandise/Presentation * Price merchandise * Stock shelves * Support the planning, execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise * Support the planning, execute the display and maintenance of off-shelf merchandise * Required Qualifications Deductive reasoning ability, analytical skills and computer skills. Advanced communication skills, supervision, and influencing skills Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise Preferred Qualifications Experience as a retail supervisor Education High school diploma or equivalent preferred Business Overview It's a new day in health care. Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all. We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability. CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT . We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team . Please note that we only accept applications for employment via this site. If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com . For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

Walgreens Overview As a Customer Service Associate, you are the face of Walgreens - the person who helps fulfill our mission of making people's lives a little easier. Along with providing friendly, courteous and efficient service to our customers, Customer Service Associate are also responsible for everything from cash register operations and customer service to merchandising, store inventory and maintaining store signage and displays. It's a great introduction to the Walgreens organization, with opportunities to excel in this position for years to come or explore a variety of opportunities. Responsibilities Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations Provides customers with courteous, friendly, fast, and efficient service. Recommends items for sale to customer and recommends trade-up and/or companion items. Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. Implements Company asset protection procedures to identify and minimize profit loss. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. Has working knowledge of store systems and store equipment. Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Attends training and completes PPLs requested by Manager or assigned by corporate.

Walgreens Overview As a Customer Service Associate, you are the face of Walgreens - the person who helps fulfill our mission of making people's lives a little easier. Along with providing friendly, courteous and efficient service to our customers, Customer Service Associate are also responsible for everything from cash register operations and customer service to merchandising, store inventory and maintaining store signage and displays. It's a great introduction to the Walgreens organization, with opportunities to excel in this position for years to come or explore a variety of opportunities. Responsibilities Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations Provides customers with courteous, friendly, fast, and efficient service. Recommends items for sale to customer and recommends trade-up and/or companion items. Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. Implements Company asset protection procedures to identify and minimize profit loss. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. Has working knowledge of store systems and store equipment. Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Attends training and completes PPLs requested by Manager or assigned by corporate.

Biogen Job Description The Engineer II, Manufacturing Sciences will provide support within the Manufacturing Sciences (MS) Cell Banking group. As appropriate, responsibilities include: Perform cell banking activities, utilizing aseptic technique in a GMP environment Execute cell bank growth characterization and stability laboratory experiments Author cell bank manufacturing, growth characterization and stability technical reports Provide support to author and update cell bank documentation Qualifications BS with 2-4 years of experience in chemical engineering, biochemistry, biology or related field. Work experience and technical understanding of mammalian cell culture appropriate to cell banking operations Strong communication skills, organized and team oriented. Ability to work independently and complete projects in an efficient and timely manner Comfortable analyzing scientific datasets Experience with change controls and electronic document management systems Additional Information All your information will be kept confidential according to EEO guidelines.

Biogen Job Description The Engineer III, Mfg. Sciences is responsible for creating, updating and communicating technology transfer deliverable schedule and metrics for manufacturing sciences and partner departments. Must be able to analyze complex issues and define potential solutions with minimal guidance. Must concisely and accurately communicate departmental priorities to stakeholders and assist in aligning team priorities. Must be able to evaluate metrics and identify business process redesign opportunities. As appropriate, responsibilities include: Lead programs and support technology transfer projects into cGMP production areas. Coordinate and lead meetings attend sub team meetings as necessary and manage information flow and decisions in project. Ensure the customers and key stakeholders are informed of the timing of activities and their responsibilities related to the Tech Transfer process. Integrate the tech transfer project schedule with other scheduling functions, so the schedule can easily be seen and used by other teams. Coordinating reports/ data in support of Deviations, CAPAs, presentations, technology transfer optimization and business decisions. Support optimization projects towards improved business process flows. Measure and evaluate impact of problem, provides suggested options and implementation plans. Lead the implementation of the agreed upon enhanced processes and monitor effectiveness of new process. Qualifications Education : Biochemistry, Bioengineering, Biochemical, Chemical Engineering or related discipline: Ph.D. with 0-3 years of experience, M.S. with 2-4 years' experience or BA/BS 4-6 yrs. relevant experience in the Biotech / Biopharm industry. Ability to work independently and work as part of a large cross-functional group. Effective communication and project management skills appropriate for leadership of technology transfer projects. Ability to work well in both in an individual and leadership capacities Knowledge of cGMP, FDA/EMA regulations, Process Validation Additional Information All your information will be kept confidential according to EEO guidelines.

Biogen Job Description As a member of Manufacturing Sciences, the Engineer III will provide technical expertise to the clinical and commercial manufacturing campaigns run at the Parenteral Facility Drug Product site. The focus of this position will be as a site technical expert on fill/finish, visual inspection, and packaging. As appropriate, responsibilities include: Provide technical support on process deviations that occur during production. Lead technology transfers from Technical Development or external partners to the RTP Drug Product site. Technology transfer will include providing decisions for manufacturing implementation of processes and communicating the decisions to the technology transfer team. Author technical reports, protocols and regulatory documents. Support regulatory audits and internal quality organization towards process and batch review and approval. Actively pursue technical improvement projects and implement the changes through the global change control process. Ability to communicate status of continuous improvement activities, deviations, technology transfer deliverable schedule and metrics for Manufacturing Sciences PF group to management and partner departments. Project Management experience in order to facilitate meetings with various stakeholders and communicate to management on the status of programs. Qualifications Ability to work independently and work as part of a large cross-functional group. Effective communication and project management skills appropriate for leadership of technology transfer projects. Comfortable analyzing scientific datasets/strong analytical skills with excellent written skills. Ability to work well in both individual and leadership capacities Knowledge of cGMP, FDA/EMA regulations, Process Validation Education: Biochemistry, Bioengineering, Biochemical, Chemical Engineering or related discipline: Ph.D. with 0-3 years' experience, M.S. with 2-4 years' experience or BA/BS 4-6 yrs relevant experience in the Biotech / Biopharm industry Additional Information All your information will be kept confidential according to EEO guidelines.