Sep 20, 2019
Job Description At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Wholesale Banking provides financial solutions to businesses across the United States and globally. Our four major business lines include Corporate & Investment Banking, Commercial Banking, Commercial Real Estate, and Wells Fargo Commercial Capital. We also have groups in credit risk, group risk, finance, marketing, human relations, and the Wholesale Chief Operating Office that support our businesses. The Wholesale Project Management Office has an exciting opportunity to support the Wholesale Customer and Team Member Excellence Group. The mission of Wholesale Customer and Team Member Excellence (WCTE) is to drive a better understanding of our customers in order to help build better customer and team member experiences, meet business targets, and reduce risk, using a One Wholesale approach. This role will be part of the Wholesale PMO organization, with an initial focus on delivering the Wholesale and Enterprise Complaints Management solutions into the Wholesale LOBs. In addition to executing on traditional WPMO Project Governance and Methodology, this individual may support activities that require planning, implementation management, reporting, communication, and direct coordination with key business and enterprise partners. The role requires someone with knowledge of Wholesale products and services, capable of taking action and managing change in a fast paced environment. The successful candidate must demonstrate strong relationship management and execution skills, along with an ability to influence and negotiate. Seeks counsel of peers, stakeholders, and/or program/project leads in times of strategically complex or critical ambiguity and adapts planning, communications, and engagements accordingly. Incorporates multi-business and enterprise support operations organizational/ systems knowledge and navigation to anticipate change impacts. Ensures full understanding of project impacts then translates that into comprehensive engagement strategies. Performs all usual duties of a Project Manager in accordance with policy, methodology and artifact creation. This includes needs identification; resource requirements; project dependencies, planning and progression; financials management; status reporting; prolific and effective communications; ongoing risk assessment and adaptation; and appropriate escalation strategies and implementation. Incorporates regular and appropriate consultation with executive leadership, sponsors, business and other stakeholders to validate project trajectory and project performance feedback. Ensures that Risk Controls are met. Provides performance feedback to managers of project team members. May be responsible for leading other project managers and project coordinators. Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Required Qualifications 8+ years of experience in one or a combination of the following: project management, project delivery, project methodologies, digital product/program management, strategic planning or implementation Other Desired Qualifications • Familiarity with the Customer Remediation Policy or Commitment to Customer Policy • Strong desire to learn and apply new concepts • Proven track record in leading strategic transformational initiatives Familiarity with the Customer Remediation Policy or Commitment to Customer Policy • Ability to articulate complex concepts in a clear manner • Strong knowledge of the financial services industry, products, and regulatory environment • Strong understanding of policies, procedures, and programs to ensure appropriate and effective risk mitigation controls are in place • Risk experience • Prior Customer Service, Implementation and/or Remediation experience • Project/Program "rescue" experience • Crisis management experience • Adaptability to a changing environment, with the ability to quickly adjust priorities • Flexibility and business savvy to navigate a complex, highly-matrixed organization • High sense of urgency and results oriented with ability to take initiative and work independently with minimal supervision in a structured environment • Ability to work through business challenges consistently and effectively through collaboration and transparency Job Expectations Ability to travel up to 10% of the time Street Address NC-Charlotte: 401 S Tryon St - Charlotte, NC CA-SF-Financial District: 333 Market St - San Francisco, CA AZ-PHX-Northwest Phoenix: 2222 W Rose Garden Ln - Phoenix, AZ MN-Minneapolis: 600 S 4th St - Minneapolis, MN Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Charlotte, NC, USA